• 산업경영시스템학회지
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• 제32권1호
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• pp.52-60
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• 2009

This study analyzed the main effect on organizational commitment of organizational justice factors and the moderating effects of appraisal instrumentality on the relationship of three justice factors(distributive Justice, procedural justice, and interactional justice) and organizational commitment. Hypotheses were tested by surveying 468 employees of four universities. This results suggest following important implications. First, all three justice factors are essential to enhance the level of organizational commitment in appraisal about employee of university. Second, especially, the moderating effect of appraisal instrument has been found only between distributive justice and organization commitment.

• 한국산학기술학회논문지
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• 제16권11호
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• pp.7648-7655
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• 2015

간호서비스 질에 대한 대상자들의 요구가 점점 높아지고 있는 현실에서 간호서비스 질은 간호사의 직무태도와 행동에 따라 달라질 수 있다 하였다. 그 것은 자발적이고 능동적인 조직시민행동으로 설명할 수 있다. 임상실무에서는 간호사들의 업무성과에 영향을 미치는 조직시민행동이 매우 중요하며 조직공정성은 조직시민행동의 중요한 영향요인이다. 본 연구는 조직공정성이 간호사의 조직시민행동에 미치는 영향관계를 파악하고자 시도된 서술적 조사연구이다. 연구대상은 K지역 소재 500병상 미만의 2차 의료기관 3곳에서 근무하는 간호사 230명을 대상으로 하였다. 데이터 분석은 SPSS Win18.0을 사용하여 기술통계, t-test, ANOVA, Perason's correlation coefficient, Multiple Regression을 하였다. 연구결과에서 총 조직공정성과 그 하위요인 인 분배, 절차, 상호작용공정성은 조직시민행동에 유의한 정(+)의 상관관계를 나타내었다(r=.172~.540, p=.000). 또한 총 조직공정성은 29.1%의 설명력을 가지고 총 조직시민행동에 유의한 영향(${\beta}$=.540)을 미쳤다(F=93.777, p=.000). 하위요인을 살펴보면, 절차공정성을 제외한 분배공정성(${\beta}$=.283)과 상호작용공정성(${\beta}$=.249)은 조직시민행동에 유의한 영향을 미치는 것으로 나타났다. 따라서 간호사의 조직시민행동을 유도하기 위해서는 성과, 보상에 대한 분배공정성과 사회적 관계인 상호작용공정성에 초점을 맞춘 간호관리 전략이 필요하다.

• 서비스연구
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• 제13권2호
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• pp.161-180
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• 2023

본 연구에서는 코로나19로 인한 비대면 소비 증가로 크게 성장한 온라인 음식 배달 서비스(Online food delivery service, OFDS)기업에서 제시하는 서비스 회복 방안에 대한 불공정 인식이 소비자의 실망감에 미치는 영향을 실증적으로 분석하였다. 본 연구는 공정성 이론(Justice theory)을 기반으로 하여, 공정성 인식의 하위요인으로 절차의 공정성, 상호작용의 공정성, 정보의 공정성, 분배의 공정성을 채택하였다. 더불어, 서비스 회복 실패에 따른 실망감으로 인한 부정적 구전행동 및 전환의도 간의 관계에서 세대별(MZ세대와 그 외 세대) 차이점을 살펴보았다. 본 연구모델의 실증분석을 위하여 미국 내 성인 소비자 250명을 대상으로 온라인 설문조사를 실시하였고, 분석 결과 서비스 회복 방안 중 절차의 공정성과 분배의 공정성에 대한 부정적 인식이 소비자 실망감에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 서비스 회복 전략에 대한 불공정성 인식으로 인한 소비자의 실망감은 소비자의 부정적 구전행동과 전환 의도에 정(+)의 영향을 미치는 것으로 확인되었다. 본 연구는 서비스 회복 전략의 실패로 인한 소비자의 역기능적 행동(Dysfunctional behavior)을 검증함으로써 서비스 회복과정의 공정성 인식에 관한 새로운 관점을 제시하며 관련 연구의 범위를 확장하였다. 본 연구의 결과는 소비자의 이중 이탈을 방지하기 위한 온라인 음식 배달 서비스 기업의 실무 전략 수립의 기초자료로 활용될 것으로 기대된다.

• 한국유통학회지:유통연구
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• 제11권3호
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• pp.79-101
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• 2006

본 연구는 산업재 시장에서 공급업체가 지각한 구매업체의 공정성이 관계품질(신뢰와 만족)과 성과에 미치는 영향을 규명하고자 하였다. 산업재시장의 공급업체 284개를 대상으로 실증분석한 결과, 분배공정성, 상호작용공정성 및 쟁점특수공정성은 신뢰에 정의 영향을 미치며, 분배공정성과 절차공정성은 만족에 정의 유의한 영향을 미치는 것으로 나타났다. 또한 신뢰는 만족에 정의 영향을 미치고, 관계품질은 성과에 정의 영향을 미치는 것으로 나타났다. 끝으로, 연구의 시사점을 제시하였고, 연구의 한계점과 미래 연구방향을 제시하였다.

• 간호행정학회지
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• 제16권3호
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• pp.276-285
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• 2010

Purpose: The purpose of this study was to investigate the effects of organizational justice and dispositional affectivity on job satisfaction and intent to leave among nurses. Methods: The sample of this study consisted of 274 nurses from 2 general hospitals located in Incheon. Data were collected with self-administered questionnaires and were analyzed by hierarchical multiple regression. Results: Distributive and interactional justices had positive impacts on nurses' job satisfaction. Distributive, procedural and interactional justices had negative impacts on nurses' intent to leave. It was found out that positive affectivity significantly moderated the effect of interactional justice on job satisfaction while dispositional affectivity did not significantly moderate the effect of organizational justice on the intent to leave. Conclusion: The results imply that hospital administrators should pay attention to the dispositional affectivity of nurses to increase their job satisfaction. Further, hospital needs to maintain organizational justice to reduce nurses' turnover.

• 한국식품영양학회지
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• 제24권3호
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• pp.329-339
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• 2011

The purpose of this study was to compare the effects of service failure magnitude on perceived justice, positive emotion, and revisit intention at restaurants between a collectivist culture(Korea) and an individualistic culture(United States). The results showed that the higher a customer's perception of service failure magnitude, the lower the perceived recovery justices in both cultures. The distributive, procedural, and interactional justices had a favorable effect on positive emotions in both cultures. Other findings revealed that interactional justice was the best predictor of revisit intention in Korea, while distributive justice was the best determinant of revisit intention in the United States. This research suggests that global restaurant managers need to understand how cultural orientation influences consumer perceptions of service failures in order to develop a highly targeted and effective service recovery.

• 대한안전경영과학회지
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• 제16권3호
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• pp.389-397
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• 2014

This paper reviewed the relationship between job stress and service quality, and the moderating effect of organizational justice in food service restaurant. Based on the responses from 209 employees, the results of multiple regression analysis appeared as follow; 1) job stress(insufficient job control, lack of reward, occupational climate, job insecurity, interpersonal conflict) partly effect negatively on all service quality factors(tangibility. reliability, responsiveness, empathy). 2) distributive justice and procedural justice partly effect positively on the relationship between job stress and service quality.

• 한국의류학회지
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• 제33권3호
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• pp.366-378
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• 2009

The purpose of this study was to understand fashion product consumers' relationship dissolution by considering the characteristics of customer behavior and examining the connection between the main variables. The survey was conducted on 623 women over 20 years old who had experienced relationship dissolution or problems with regular fashion stores in the areas of Seoul and Kyungki in September 2005. The SPSS 12.0 package and Amos program were used to analyze the data. The results of this study were as follows: First, service recovery justice of a fashion store, interactional justice, distributive justice, and procedural justice had effects on encounter satisfaction. Furthermore, encounter satisfaction influenced relationship dissolution behavior, voice, exit, loyalty, neglect via overall satisfaction. Second, there were differences in relationship dissolution behavior according to consumer loyalty and switching costs.

• 산업경영시스템학회지
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• 제29권2호
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• pp.67-74
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• 2006

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.

• 환경영향평가
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• 제16권1호
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• pp.45-58
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• 2007

Despite the ubiquitous practice of environmental impact assessment around the world, social impact assessment has been alienated from assessment process from the beginning. Not until 1993 was 'Interorganizational Committee' established in the United States to prepare for 'Principles and Guidelines for Social Impact Assessment.' This study is an attempt to critically examine US 'Principles and Guidelines.' First, the study traces history of social impact assessment to reveal why the latter became "the orphan in the assessment process." Second, it critically reviews 'Principles and Guidelines' to find its merits and defects. For instance, a principle regarding environmental justice is perceived as necessary as society has become conscious of social justice and equity while putting too much emphasis on predictive traits of social impact assessments only fosters "checklist mentality." Third, the study reflects on 'Principles and Guidelines' in particular and social impact assessment in general in order to probe what is social impact assessment. To do so, it pays attention to scholars, who have criticized technocratic and procedural elements of 'Principles and Guidelines.' They show that social impact assessment is philosophically and methodologically teleological in that "fluid and contested meanings" between social impacts and the public are meaningful in itself. And simple procedural guarantee of the public involvement, they argue, is not enough to define social impacts. Lastly, from the critical analysis of 'Principles and Guideline,' the study looks for alternatives to improve how to assess social impacts in a Korean context.