Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality

조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과

  • Ahn, Kwan-Young (Dept. of Business Administration, Sangji University) ;
  • Kim, Gye-Seok (Dept. of Business Administration, Sangji University)
  • Published : 2006.06.30
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Abstract

This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.

Keywords

References

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