• Title/Summary/Keyword: Problem Identification

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A Study on the Process Encounter for Service Quality Control : Focusing on franchise restaurant (서비스품질 관리를 위한 프로세스 접점에 관한 연구 : 프랜차이즈 외식업을 중심으로)

  • Kim, Sang-Cheol
    • Journal of Distribution Science
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    • v.11 no.8
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    • pp.25-30
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    • 2013
  • Purpose - Foodservices have grown to over 60% of the franchise industry. However, despite reaching this high level, the foodservice franchise industry is experiencing severe ups and downs. While factors such as expansion by franchises and the entry of large multinational firms are causing this imbalance, the more serious problem faced by franchisees is the lack of know-how and correct operating procedures. Franchise headquarters should advise franchisees on important matters such as food ingredients, interior design, tableware, and fixtures. However, even though franchise headquarters have the ability to impart such management know-how, this is often a neglected area. Research design, data and methodology - This study was conducted in an industrial environment to present suitable competitive alternatives for foodservice franchises. Empirical analysis was conducted using a sample of 232 people with experience in targeting customers. The main purpose of this study is not to identify and analyze the factors affecting customer satisfaction. Customers of the Food Service Industry to invite contacts until departure for the service flow by identifying the expectations and allow this area by analyzing the resulting measures to enhance the competitiveness has presented. Results - Actual results contact factors affecting the quality of service on customer satisfaction was a significant influence. However, the end of this analysis, the actual customer satisfaction directly affects the quality of service that is only important factor can commit mistakes. Relatively large impact on customer satisfaction, which is relatively independent of the quality factor should be a review of zone of tolerance. In this study, eating phase relative to contact the service customer satisfaction was the most influential. The results, however, zone of tolerance for an area in the waiting and ordering dissatisfaction factors are appearing. And in the course of these services outside the zone of tolerance area is unsatisfactory evaluation is being done. Conclusions - After all, Foodservice, the contact service management for zone of tolerance the top priority should be can be seen. Foodservice contact first in the case of service quality factors caused by the continuous flow of services, so this step-by-step identification needs to be clearer. This, of course, to distinguish between the actual per unit of activity appears to be more difficult to follow, for it seems to need a lot of future complementary. Next is the assessment of customer service quality. Customers remember the experience for the services of a real contact through the assessment and service evaluation clearly emerge as the expected level can be difficult. However, this situation is controlled by the test method cannot be avoided unless there is no limit to the number of leave. Despite these limitations, the next step to contact a service evaluation and analysis have to continue to refine and thereby franchisees for the operation of the store in terms of practical know-how required to provide to the office believe.

Current Status of Plastic Recycling in Korea (국내 플라스틱 리싸이클링 현황)

  • Lee, Sang-hun
    • Resources Recycling
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    • v.28 no.6
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    • pp.3-8
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    • 2019
  • Recently, plastic waste in Korea has been recognized as a critical issue due to an increase in massive production of plastics, difficulty in disposal of waste plastics, and public recognition of toxicity in micro-plastics, etc. To resolve those problems, the regulation to reduce plastics consumption may be primarily considered but, in this case, clarification should be made on the rationales and the action plans in the regulation for individual waste plastic items. Another problem is the small capital sizes of domestic recycling companies, which leads to poor R&D capacity, low recycling yields and thus lowering values of recycling items. This adversely affects consumers' perception. The R&D toward recycling technical progress should take into account the environmental friendliness and recyclability from the early product design stages. Certainly, this should be supported in governmental policy and public action plans. In addition, by referring to advanced policies of i.e. European Union, the recycling industry should be recognized as an opportunity toward new investment & employment. If necessary, the regulation of plastic consumption through a formal evaluation process such as Life Cycle Assessment (LCA) will also be helpful. The values of recycled plastics should be improved through the identification and elimination of harmful chemical substances potentially contained in the products.

Actual Condition and Sensitivity Analysis of Sexual Harassment in Campus by Gender (성별에 따른 대학 내 성희롱에 관한 실태 및 인지도 분석)

  • 박옥임;김정숙;강희순
    • The Korean Journal of Community Living Science
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    • v.15 no.3
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    • pp.137-148
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    • 2004
  • The purpose of this study is to prevent and review counter-action for the sexual harassment in campus by revealing current state of sexual harassment in campus relatively weak in sexual discrimination with regard to sexual harassment emerged as social problem serious in our nation. The targets of study were students and assistants in three schools located at $Kwangju\cdot{Chonnam}$ area, a questionnaire made by pre-researcher was applied to student vs. assistant with regard to sexual consciousness and recognition, and current state of sexual harassment, with analysis of material processed through statistical analysis using SPSSWIN 10.0 for verification of $$\chi$^2$ for identification of difference vs. family and student vs. assistant. The result of this research with regard to sexual harassment is under following: Firstly, the recognition of concept of sexual harassment was proved to be aware of be more than half a responders above average, lack of recognition showed significant number requiring establishment of concept of sexual harassment, the responders stated that they could do it alone should be treated in the counseling room in school. Secondly, 28.7% of students and assistants answered that they have suffered from sexual harassment now and. before, even a great number of males have experienced such sexual harassment. In case of female assistants, more than half of them suffered from sexual harassment suggesting us significant level of sexual harassment to female assistants. A depth of sexual harassment to assistants should be investigated in a further way by preparing for and establishing concrete preventive actions and researches, mostly suffered by males; In this respect, a preventive training of sexual harassment should be deemed to be provided to males. Thirdly, as a result of investigation of sex education and preventive action against sexual harassment in college, most of elementary, junior, junior high school hardly provide no or inefficient sexual harassment, and they responded that the campus needs its education. As a way to educate campus with sexual harassment efficiently, a special lecture or regular class might be designed for systematic education or sexual harassment through schools counseling room might be effective emphasizing upon role of the room according to opinions of responders. The college is required to install such offices or centers as can exclusively manage and take charge of sex education program operation, legal system of anti-sexual harassment, or personnel arrangement for such activities in school by reflecting such result into school for appropriate and efficient education of or counseling to sex.

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[Retracted] A Study on the Export Control System and its Effective Implementation Plan in Korea ([논문 철회] 한국의 전략물자 수출통제제도의 문제점과 효율적 이행방안)

  • Lee, Sang-Ok
    • International Commerce and Information Review
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    • v.13 no.3
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    • pp.353-375
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    • 2011
  • Export control was first triggered by international export control system at US led COCOM in 1949. Numerous international efforts such as NPT in 1969, ZC in 1970, NSG in 1978, AG in 1985, MTCR in 1987, Wassenaar Arrangement(WA) establishment in 1995 with 1990's the fall of the Berlin Wall, have been made since. The concept of export control has been changed from weaponry and parts export control to preventing or blocking weaponry, respective goods and relevant technology from the hand of troubled regions and non-state actors as terrorist groups; and the new concept is described as Nonproliferation Control. Extent of control items is not only limited to conventional weaponry, but also includes weapons of mass destruction(WMD) and even dual use items which can be used for production, development, usage or storage. Control items include all items defined by NSG, MTCR, AG, WA, and CMC-Opec. The 9.11 terror had a strong influence on international society. Effort to prevent WMD proliferation has now become the most important issue for international security. This study aims to suggest improvement points for nonproliferation law and its effective implementation, based on problem and limitation identification along with analysis of nonproliferation law and implementation examples by type. Furthermore for the purpose of national and global security, export control system on strategic items which are considered to be a key issue in South and North Korea relationship needs to be effectively managed. Recently, North Korea's missile and nuclear tests have been criticized globally; and the global society including respective countries as China and South Korea is striving to urge export control in line with the UN resolution.

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A Method for Improving Vein Recognition Performance by Illumination Normalization (조명 정규화를 통한 정맥인식 성능 향상 기법)

  • Lee, Eui Chul
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.17 no.2
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    • pp.423-430
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    • 2013
  • Recently, the personal identification technologies using vein pattern of back of the hand, palm, and finger have been developed actively because it has the advantage that the vein blood vessel in the body is impossible to damage, make a replication and forge. However, it is difficult to extract clearly the vein region from captured vein images through common image prcessing based region segmentation method, because of the light scattering and non-uniform internal tissue by skin layer and inside layer skeleton, etc. Especially, it takes a long time for processing time and makes a discontinuity of blood vessel just in a image because it has non-uniform illumination due to use a locally different adaptive threshold for the binarization of acquired finger-vein image. To solve this problem, we propose illumination normalization based fast method for extracting the finger-vein region. The proposed method has advantages compared to the previous methods as follows. Firstly, for remove a non-uniform illumination of the captured vein image, we obtain a illumination component of the captured vein image by using a low-pass filter. Secondly, by extracting the finger-vein path using one time binarization of a single threshold selection, we were able to reduce the processing time. Through experimental results, we confirmed that the accuracy of extracting the finger-vein region was increased and the processing time was shortened than prior methods.

Control of Bulking and Foaming Caused by Microthrix parvicella (Microthrix parvicella에 의한 슬러지 벌킹과 거품문제 해결)

  • Kang, Min-Gi;Kim, Young-Chul;Bang, Seong-Ho;Lee, Jin-Woo;Ha, Jun-Su
    • Journal of Korean Society of Environmental Engineers
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    • v.28 no.4
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    • pp.376-383
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    • 2006
  • This study was undertaken to control sludge bulking and foaming problems at the biological nutrient removal processes. A sewage treatment plant(STP) had a severe sludge settling problem usually over 90% in 30 min settled sludge volume and 300 mL/g in SVI and also thick and heavy brown foam in the secondary clarifiers. Identification study shows that causative filament was Microthrix parvicella which has not been previously reported in Korea. According to the inspection of processes and other related parameters, excessive growth of this particular filament was associated with high SRT caused by lack of proper capacity in sludge treatment line. After providing an extension of the sludge treatment capability, the plant can decrease SRT by wasting more sludge from the processes and also decreasing SS concentration in recycled stream. Subsequently we were able to control growth of M. parvicella. The SVI value was reduced to half of those observed during the severe bulking, but also sludge blanket and its concentration in the clarifier became compact and dense. However, decrease in population of M. parvicella caused increase of total phosphorus concentration in the effluent.

Conservation Treatment of Modern Cultural Heritage Rickshaw (근·현대문화재 인력거 보존처리)

  • Kim, Soo Chul;Park, Jung Hae;Jang, Han Ul;Choi, Jae Wan;Ahn, Joo Young
    • Journal of Conservation Science
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    • v.32 no.2
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    • pp.203-213
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    • 2016
  • Conservation treatment of modern cultural heritage rickshaw from National Museum of Korean Contemporary History were carried out. The Rickshaw is divided into three parts which are chair part, sun-block cover part, wheels part. Treatment was referred to analysis results of P-XRF, species identification, FT-IR and microscope observation on Rickshaw. Outer films of rickshaw were chipped off. Therefore, conservation and restoration treatment were carried out in the damaged area. Degradation in armrest, saddle and backside of chair may cause serious problem. Therefore, the reinforcement were carried out with similar materials. Dry and wet cleaning were performed in sun-block cover to remove white stain and corrosion contaminant. Furthermore, reinforcement and restoration were performed in damaged area. Rickshaw from National Museum of Korean Contemporary History was made with various materials. This research result expects to be a great example of conservation treatment for modern cultural heritage which is made of various materials and to be used as useful data for conservation and restoration in modern cultural heritage.

A Study on the Improvement of Aquaculture Security System to Insure the Lawful Evidence of Theft (도적행위의 법적증거확보를 위한 양식장 보안 시스템 개선에 관한 연구)

  • Yim, Jeong-Bin;Nam, Taek-Keun
    • Journal of the Korean Society of Marine Environment & Safety
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    • v.13 no.4
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    • pp.55-63
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    • 2007
  • The Group Digital Surveillance System for Fishery Safety and Security (GDSS-F2S) is to provide the target tracking information and the target identification information in order to secure an huge aquaculture farm-field from a thief. The two information, however, is not enough to indict the thief due to the lack of lawful evidences for the crime actions. To overcome this problem, we consider the target image information as one of solutions after discussion with the effective countermeasure tools for the crime actions with scenario-based analysis according to the geological feature of aquaculture farm-field. To capture the real-time image for the trespassing targets in the aquaculture farm-field area, we developed the image capture system which is consists of ultra sensitive CCD(Charge-Coupled Device) camera with 0.0001 Lux and supplementary devices. As results from the field tests for GDSS-F2S with image capture system, the high definite images of the vehicle number plate and shape, person's actions and features are obtainable not only day time but also very dark night without moon light. Thus it is cleary known that the improved GDSS-F2S with image capture system can provide much enough lawful evidences for the crime actions of targets.

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A Study on a Comparative Analysis of 2D and 3D Planning Using CT Simulator for Transbronchial Brachytherapy (전산화단층모의치료기를 이용한 경기관지 근접치료환자의 치료계획에 관한 고찰)

  • Seo, Dong Rin;Kim, Dae Sup;Back, Geum Mun
    • The Journal of Korean Society for Radiation Therapy
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    • v.25 no.1
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    • pp.69-75
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    • 2013
  • Purpose: Transbronchial brachytherapy used in the two-dimensional treatment planning difficult to identify the location of the tumor in the affected area to determine the process analysis. In this study, we have done a comparative analysis for the patient's treatment planning using a CT simulator. Materials and Methods: The analysis was performed by the patients who visited the hospital to June 2012. The patient carried out CT-image by CT simulator, and we were plan to compare with a two-dimensional and threedimensional treatment planning using a Oncentra Brachy planning system (Nucletron, Netherland). Results: The location of the catheter was confirmed the each time on a treatment planning for fractionated transbronchial brachytherapy. GTV volumes were $3.5cm^3$ and $3.3cm^3$. Also easy to determine the dose distribution of the tumor, the errors of a dose delivery were confirmed dose distribution of the prescibed dose for GTV. In the first treatment was 92% and the second was 88%. Conclusion: In order to compensate for the problem through a two-dimensional treatment planning, it is necessary to be tested process for the accurate identification and analysis of the treatment volume and dose distribution. Quantitatively determine the dose delivery error process that is reflected to the treatment planning is required.

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A Case Study of Automation Management System of Damaged Container in the Port Gate (항만 게이트의 데미지 컨테이너 관리 자동화 시스템 구축 사례연구)

  • Cha, Sang-Hyun;Noh, Chang-Kyun
    • Journal of Navigation and Port Research
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    • v.41 no.3
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    • pp.119-126
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    • 2017
  • As container vessels get larger, container terminals are also likely to grow. The problem that arises is that the growing volume should be handled in the same amount of time as before. Container terminals are introducing an automation system in order to overcome the limitations of existing manual methods and to continuously reduce operating expenses. Because, Manual handling of carrying containers gate in and out of terminals causes inaccurate data, which results in confusion. An alternative is for containers to be labeled with barcodes that can be scanned into a system with a scanner, but this takes quite a long time and is inconvenient. A RFID system, also known as a gate automation system, can solve these problems by reducing the time of gate management with a technology that detects number identification plates, helping operators more efficiently perform gate management work. Having said that, with this system, when container damage is detected, gate operators make and keep documents manually. These documents, which are insufficient evidence in proving container damage, result in customer claims. In addition, it is difficult for gate operators and other workers to manage containers, exposing them to danger and accidents. This study suggests that if an automation system is introduced at gates, containers can be managed by a video storage system in order to better document damage The video system maintains information on container damage, allowing operators the ability to search for videos they need upon customer request, also allowing them to be better prepared for customer claims. In addition, this system reduces necessary personnel and risk of accidents near gates by integrating a wide range of work.