• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.1
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• pp.177-186
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• 2014

Failure mode and effect analysis (FMEA) is a systematic approach for identifying potential failures before they occur, with the intent to minimize the risk associated with them. It has been widely used in the various manufacturing industries as a solution to reliability problems. As the importance of the service sector is increasing, however, it has been recently extended to some applications in services. Despite these attempts, FMEA cannot be directly applied to the reliability problems in a service industry. Due to the heterogeneity and customer participation in service process, we cannot perfectly prevent service failures. For this reason, we suggest a new risk priority number with three input parameters that consist of severity, probability of occurrence, and recoverability. In this paper, we propose an approach for assessing service risk and service reliability using the service-oriented risk priority number (S-RPN). An example regarding a hypermarket service process is used to demonstrate the proposed approach.

• Korean Journal of Community Nutrition
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• v.11 no.3
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• pp.327-337
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• 2006

The major purpose of this study was to develop the nutrition education contents and material through the basic data from the service provider and the consumer. And also, to find out the differences of attitude and needs between the service provider (SP breastfeeding specialist), present consumer (PC, pregnant or lactating women) and future consumer (FC, college women). There were types of questionnaires, which consisted of needs and attitudes toward child and maternal nutrition, as well as the personal characteristics of the study subjects. The subjects consisted of 113 breastfeeding specialists who served at medical related institutions, 197 pregnant or lactating women and 309 college women. The self-administered questionnaires from subjects were collected from October to November 2005 in Seoul and Kyunggi Province. The data was analysed by SPSS Win 12.0, ANOVA and Kruskal-Wallis test. The results of this study were as following: 1) The most Important determining factors on breastfeeding was 'medical specialist's support' (3.51) and the next one was 'knowledge of maternity care practice' (3.39). And the importance score of determinating factors on breastfeeding was significantly different between each group (p < 0.001). The groups of consumer (3.50 at PC and 3.59 at FC) considered the service provider (3.32) more important. The service providers considered a more effective determining factor to be 'husband and family support' and 'peer support' than the others (p <0.001). 2) To compare the effective factors of breastfeeding practices between the three groups, the service providers were more significantly considered than the otters such as 'attendance of intervention program' (p < 0.001). But the PC group considered the most effective factors wis 'mother's job after delivery'. 3) The self-evaluated score of the breastfeeding knowledge was the most high in SP; the score was significantly different between groups. The knowledge score of nutritional aspects in human milk was most highly evaluated. But maternity care practice and public acceptance marked the lower evaluation score than other issues. 4) The desirable types of educational material was mass media, and the next was printed matter such as booklets. Two kinds if consumers preferred DVD or VCR tapes than and the service provider group (p < 0.001). 5) The priority contents of nutrition service PC group wanted the information about infant care more than maternal care (p < 0.05), but FC group's priority was significantly different compared with PC group (p < 0.001). The priority of SP group pointed out the information of practical child care methods. The results showed the needs of nutrition service, education channels, and perception toward effective factors on consumer behavior changes were significantly different between each group. Thus the result of this study may suggest that consumer oriented nutrition service programs must be developed.

• The Journal of Society for e-Business Studies
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• v.10 no.2
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• pp.43-57
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• 2005

The web services concept is rising as a standard to integrate heterogeneous systems in distributed environment based on XML messaging. Recently, for that reason, many companies are trying to use web services for their B2C and B2B business. In order to successfully introduce the web services, it is required to guarantee a differentiated quality of web services. However, most of the current web services cannot provide differentiated policies for requested messages and the existing web servers cannot consider appropriately the quality factors of web services in the service level agreement between provider and consumer. In this paper, we analyzed appropriate quality factors of web services in application level and suggested priority allocation strategy for processes dealing with messages of web services using those factors. This strategy can allocate dynamically a priority to satisfy the service level agreement.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.28 no.10B
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• pp.947-956
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• 2003

The current IP Routing Protocolspacket networks also need to provide the network QoS based of DiffServ, RSVP, MPLStraffic model which is standardized as IETF reference model for NGN. The first topic of this paper is to propose Traffic-Balanced Routing Protocol(TBRP) to process existing best effort traffic. TBRP will process low priority interactive data and background data which is not sensitive to dealy. Secondly Hierarchical Traffic-Traffic-Scheduling Routing Protocol(HTSRP) is also proposed. HTSRP is the hierarchical routing algorithm for backbone and access networkin case of fixed-wireless convergence network. Finally, HTSRP_Q is proposed to meet the QoS requirement when user want interactive or streaming packet service. This protocol will maximize the usage of resources of access layer based on the QoS parameters and process delay-sensitive traffic. Service classes are categorized into 5 types by the user request, such as conversational, streaming, high priority interactive, low priority interactive, and background class. It could be processed efficiently by the routing protocolstraffic model proposed in this paper. The proposed routing protocolstraffic model provides the increase of efficiency and stability of the next generation network thanks to the routing according to the characteristic of the specialized service categories.

• Journal of KIISE:Information Networking
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• v.30 no.5
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• pp.621-630
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• 2003

In this paper, we implemented SIP protocol that supports IPv6 and differentiated call processing scheme for NGN(Next Regeneration Network). In NGN, SIP processes call signaling among various application services. A softswitch and SIP server must give priority to sensitive services such as Fax, network management and home networking that require a fast call setup time. Also, the support of IPv6 is needed under consideration of All-IP. We proposed differentiated call processing scheme. The differentiated call processing scheme supports differentiated call processing as priority of service class on call processing in SW server We defined three service classes and use the Flow Label field of the IPv6 header for setting service class. Through the performance analysis, we proved that it improves throughput for call message with the high priority. The result of performance analysis demonstrates that differentiated call processing scheme gives better performance for the service requiring a fast session establishment in NGN.

• The Transactions of the Korea Information Processing Society
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• v.4 no.7
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• pp.1770-1780
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• 1997

Our problem is improvement of image quality because it is inevitable cell loss of image data when traffic congestion occurs. If cells are discarded indiscriminately in transmission of MPEG video data, it occurs severe degradation in quality of service(QOS). In this paper, to solve this problem, we propose two method. The first, we analyze the traffic characteristics of an MPEG encoder and generate high priority and low priority data stream. During network congestion, only the least low priority cells are dropped, and this ensures that the high priority cells are successfully transmitted, which, in turn, guarantees satisfactory QoS. In this case, the prioritization scheme for the encoder assigns components of the data stream to each priority level based on the value of a parameter ${\beta}$. The second, Number of high priority cells are increased when value of ${\beta}$ is large. It occurs the loss of high priority cell in the congestion. To prevent it, this paper is regulated to data stream rate as buffer occupancy with UPC controller. Therefore, encoder's bandwidth can be calculated renegotiation of the encoder and networks. In this paper, the encoder's bandwidth requirements are characterized by a usage parameter control (UPC) set consisting of peak rate, burstness, and sustained rate. An adaptive encoder rate control algorithm at the Networks Interface Card(NIC) computes the necessary UPC parameter to maintain the user specified quality of service. Simulation results are given for a rate-controlled VBR video encoder operating through an ATM network interface which supports dynamic UPC. These results show that dynamic bandwidth renegotiation of prioritized data stream could provided bandwidth saving and significant quality gains which guarantee high priority data stream.

• Journal of Korean Society for Quality Management
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• v.32 no.3
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• pp.153-165
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• 2004

Recently, financial service industry of Korea started to pay attention to private banking targeting to the rich. However, as the advanced foreign competitors have entered the market, strategic approaches are needed focusing on the general rich rather than the exceptional VIPs. In this paper, we use QFD to provide marketing strategies for Korean financial service providers. Our finding is that ‘intangible service provided by private banker’ and ‘off-line sales’ have marketing priority and ‘investment management’ and ‘value-added service’ follow.

• Journal of Digital Convergence
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• v.14 no.10
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• pp.303-310
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• 2016

Due to the ossification of the Internet, it is difficult to accommodate variety services. One of the efficient solution to this problem is network virtualization. It allows multiple parallel virtual networks to run on the shared physical infrastructure. It needs new resource allocation mechanism to share efficient physical resources. In this paper, we present efficient bandwidth allocation algorithm for virtual network request with high service priority. Our proposed algorithm can withdraw allocated bandwidth from low-level priority virtual network and maintain low-level virtual network service. We evaluated the performance of our proposed algorithm using simulation and found the improvement of approximately 8% acceptance rate.

• Journal of the Korean Institute of Telematics and Electronics S
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• v.35S no.2
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• pp.1-9
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• 1998

ATM was adopted as the switching and multiplexing technique for BISDN which aims at transmitting traffics with various characteristics in a unified network. To construct these ATM networks, the most important aspect is the design of the switching system with high performance and different service capabilities. In this paepr, we analyze the performance of an input and output queueing switch with preemptive priority which is considered to be most suitable for ATM networks. For the analysis of an input queue, we model each input queue as two separate virtual input queues for each priority class and we approximage them asindependent Geom/Geom/1 queues. And we model a virtual HOL queue which consists of HOL cells of all virtual input queues which have the same output address to obtain the mean service time at each virtual input queue. For the analysis of an output quque, we obtain approximately the arrival process into the output queue from the state of the virtual HOL queue. We use a Markov chain method to analyze these two models and obtain the maximum throughput of the switch and the mean queueing delay of cells. and analysis results are compared with simulation to verify that out model yields accurate results.

• Journal of the Korean Society of Clothing and Textiles
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• v.31 no.4 s.163
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• pp.615-623
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• 2007

This study aimed to construct an effective decision-making model on selection of cloth stores using AHP technique. The proposed AHP structure consists of three levels. The highest level includes the cloth stores alternative which are department store, specialty store, and a clothes store. The second level consists of the key performance measurements for evaluating the optimal selection of cloth stores, such as location, facilities, product, service, and promotion. The lowest level consists of items which affects the performance measurements in the upper level. The items are convenience location, courteous service, decor/ambience, availability of parking, etc. The data for this research were collected from questionnaires of 132 in Busan. Data were analyzed by frequency and AHP. As the result of this study, 'product' was decided as a most important item in department store, while 'location' was decided as a most important item in specialty store and a clothes store. And 'variety goods' evaluated as that of first priority in the totality evaluation items in department store, but 'convenience location' evaluated as that of first priority in the totality evaluation items specialty store and a clothes store.