• Title/Summary/Keyword: Pressure support

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Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center (콜센터 상담원의 감정소진이 고객지향성 및 직무만족에 미치는 영향)

  • Cho, Sang-Eun;Yang, Hae-Sool
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.386-403
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    • 2010
  • This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

A Multipurpose Design Framework for Hardware-Software Cosimulation of System-on-Chip (시스템-온-칩의 하드웨어-소프트웨어 통합 시뮬레이션을 위한 다목적 설계 프레임워크)

  • Joo, Young-Pyo;Yun, Duk-Young;Kim, Sung-Chan;Ha, Soon-Hoi
    • Journal of KIISE:Computer Systems and Theory
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    • v.35 no.9_10
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    • pp.485-496
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    • 2008
  • As the complexity of SoC (System-on-Chip) design increases dramatically. traditional system performance analysis and verification methods based on RTL (Register Transfer Level) are no more valid for increasing time-to-market pressure. Therefore a new design methodology is desperately required for system verification in early design stages. and hardware software (HW-SW) cosimulation at TLM (Transaction Level Modeling) level has been researched widely for solving this problem. However, most of HW-SW cosimulators support few restricted ion levels only, which makes it difficult to integrate HW-SW cosimulators with different ion levels. To overcome this difficulty, this paper proposes a multipurpose framework for HW SW cosimulation to provide systematic SoC design flow starting from software application design. It supports various design techniques flexibly for each design step, and various HW-SW cosimulators. Since a platform design is possible independently of ion levels and description languages, it allows us to generate simulation models with various ion levels. We verified the proposed framework to model a commercial SoC platform based on an ARM9 processor. It was also proved that this framework could be used for the performance optimization of an MJPEG example up to 44% successfully.

Systematic review of the effect of omega-3 fatty acids on improvement of blood flow while focused on evaluation of claims for health functional food (건강기능식품의 기능성을 중심으로 한 오메가-3 지방산 함유유지의혈행개선 효과에 대한 체계적 고찰)

  • Jeong, Sewon;Kim, Ji Yeon;Paek, Ju Eun;Kim, Joohee;Kwak, Jin Sook;Kwon, Oran
    • Journal of Nutrition and Health
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    • v.46 no.3
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    • pp.226-238
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    • 2013
  • Omega-3 polyunsaturated fatty acids are essential fatty acids because humans cannot synthesize them de novo and must obtain them in their diet. Fish and fish oil are rich sources of omega-3 fatty acids, including eicosapentaenoic acid (EPA) and docosahexaenoic acid (DHA). Significant evidence of the beneficial role of dietary intake of omega-3 fatty acids in blood flow has been reported and putative mechanisms for improvement of blood flow include anti-thrombotic effects, lowered blood pressure, improved endothelial function, and anti-atherogenic effects. Edible oils containing omega-3 fatty acids were registered as functional ingredients in the Korea Health Functional Food Code. Although omega-3 fatty acids have been evaluated by the Korea Food and Drug Administration (KFDA) based on scientific evidence, periodic re-evaluation may be needed because emerging data related to omega-3 fatty acids have accumulated. Therefore, in this study, we re-evaluated scientific evidence for the effect of omega-3 fatty acids as a functional ingredient in health functional food on improvement of blood flow. A comprehensive literature search was conducted for collection of relevant human studies using the Medline and Cochrane, KISS, and IBIDS databases for the years 1955-2012. Search keywords were used by combination of terms related to omega-3 fatty acids and blood flow. The search was limited to human studies published in Korean, English, and Japanese. Using the KFDA's evidence based evaluation system for scientific evaluation of health claims, 112 human studies were identified and reviewed in order to evaluate the strength of the evidence supporting a relation between omega-3 fatty acids and blood flow. Among 112 studies, significant effects on improvement of blood flow were reported in 84 studies and the daily intake amount was ranged from 0.1 to 15 g. According to this methodology of systematic review, we concluded that there was possible evidence to support a relation between omega-3 fatty acid intake and blood flow. However, because inconsistent results have recently been reported, future studies should be monitored.

The Comparison Research on Walking Pattern of Rehabilitation Training Program Participants in Stroke Patients (재활운동에 참가한 뇌졸중 환자들의 걷기형태 비교 연구)

  • Jin, Young-Wan
    • Journal of Life Science
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    • v.19 no.9
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    • pp.1299-1303
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    • 2009
  • The purpose of this study was to analyse the gait characteristics of stroke patients walking on a Zebris system, through quantitative three-dimensional biomechanical analysis. They underwent a continuous rehabilitation training program (RTP). A comparison was made between 3 month and 6 month RTP participants. Their ages were between 60 and 65. The data were analyzed by t-test. The result of comparative analysis of the two groups can be summarized as below. Temporal-spatial data, sagittal plane angular kinematics data, and peak ground reaction force and max pressure data showed that there were no significant differences between the 3 month RTP group and the 6month RTP group (Table 2, Table3, Table 4). It can be suggested that patients with hemiplegia after stroke can improve their walking function through continuous RTP participation.

A Study on the Lived Experiences of Homecare Nurses (가정간호사의 실무체험 연구)

  • 서문자;김소선;신경림;강현숙;김금순;박호란;김혜숙
    • Journal of Korean Academy of Nursing
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    • v.30 no.1
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    • pp.84-97
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    • 2000
  • The Necessity and Purpose of the Study Recently the number of patients with chronic diseases and the aged patients is increasing steadily. Furthermore, due to the expansion of health insurance system, the number of patients hospitalized in the general hospital is increasing at a surprising speed. However, hospitals urge the early discharge of the patients for the efficiencies of hospital administration, and therefore, the number of patients who must be taken care of in their home is also increasing. Homecare nursing is one of the health care service for the patients at home who require continual attention and care, and now increasing attentions are given to it as one of the professional nursing fields. However, it was almost impossible to find a study on the actual experiences of the homecare nurses written by their own language in Korea, that it also posed a great difficulty in understanding their diverse experience. Considering these situation, this study will help understanding of them, and provide the fundamental data on their experiences for making policies to develop homecare nursing. Methods of Research Phenomenological research method was employed to analyze the lived experiences of homecare nurses fundamentally. Data collection Data were collected from August 1998 to December 1998 from ten homecare nurses who worked for patients under the homecare nursing setting as model cases designated by Seoul Nurses Association and who agreed to the purpose of this study after listening to and understanding the explanation completely. The in-depth interview was carried at the time which was convenient both for the researcher and participants for one or two hours, and recovered with the approval participants. The first interview covered diverse and broad areas like the situation of homecare nursing, and their feelings and thoughts over it, and in the second and third interviews, more specific questions are asked. Data Analysis For the phenomenological analysis, contents analysis was employed. The data collected from the participants were analyzed into the following procedures according to Van Manen 's phenomenological analysis. 1) Reserve the preconception of the researcher by restricting it inside parenthesis. 2) Make a thorough observation of the lived experiences by insight process. 3) Analyze the contents (Find out the repetitive factors) 4) Interpret the essence found. 5) State the meaning of the interpretation. Results and discussion 1. Fear and expectation for the first visit. (unfamiliarity, awkwardness, anxiety, shivering) 2. Mingle with the family (feeling friendly with the family, becoming like a family member) 3. Being proud of her own know-how (learning the know-how, organizing alternatives, building up confidence) 4. Pity for the poor. (criticizing the current government, feeling ashamed, feeling anger) 5. Difficulty of constructing cooperative system with physicians (strenuousness, frustration) 6. Helplessness due to the lack of support system (difficulty to get supplies, annoyance, embarrassment by institutional restraints) 7. Anxiousness for heavy traffic and parking (annoyance, hastiness) 8. Ethical conflicts (pity for the patients and family, skepticism about lengthening life maintenance) 9. Burden for the possible accident (pressure, anxiety, conflict, physical exhaustion) 10. Establishment of identity as a professional (fulfillment, worth, joy) 11. Being distressed at other's ignorance

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The Design and Protective Capacity Assessment of the Prefabricated PC Arch Ammo Magazines (아치형 조립식 PC 탄약고 설계 및 방호성능 평가)

  • Park, Jang-Kweon;Lim, Chul-Won;Ryu, Dong-Woo;Son, Ki-Young;Baek, Jong-Hyuk;Park, Young-Jun
    • Journal of the Korea Institute of Building Construction
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    • v.14 no.6
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    • pp.615-621
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    • 2014
  • This study suggests the design and assembly drawing of the prefabricated precast concrete arch ammo magazines using the numerical analysis as well as the explosion verification test. The protective capacity of the proposed magazines is identified with the maximum support rotation angles measured by explosion verification tests according to the U.S. Unified Facility Criteria 3-340-02. Using numerical analysis, it is examined that oval-type members are better than the semi-circle ones in terms of protective capacity. Based on this numerical results, the design and assemble drawing for the prefabricated precast concrete arch ammo magazine are developed. It is identified that the structure constructed by invented design and assembly drawing has enough protective capacity against blast pressure caused by 133.75kg TNT explosion. The detonation point cannot be open due to the military security. In sum, it could be concluded that the ammo magazine proposed in this study has reliable protective capacity with enough redundancy. The redundancy means that there are more economic design approach with reducing the curved wall thickness.

Electrical Discharge Plasma in a Porous Ceramic Membrane-supported Catalyst for the Decomposition of a Volatile Organic Compound (다공질 세라믹지지 촉매 상에서의 플라즈마 방전을 이용한 휘발성유기화합물의 분해)

  • Jo, Jin-Oh;Lee, Sang Baek;Jang, Dong Lyong;Mok, Young Sun
    • Applied Chemistry for Engineering
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    • v.24 no.4
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    • pp.433-437
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    • 2013
  • Electrical discharge plasma created in a multi-channel porous ceramic membrane-supported catalyst was applied to the decomposition of a volatile organic compound (VOC). For the purpose of improving the oxidation capability, the ceramic membrane used as a low-pressure drop catalyst support was loaded with zinc oxide photocatalyst by the incipient wetness impregnation method. Alternating current-driven discharge plasma was created inside the porous ceramic membrane to produce reactive species such as radicals, ozone, ions and excited molecules available for the decomposition of VOC. As the voltage supplied to the reactor increased, the plasma discharge gradually propagated in the radial direction, creating an uniform plasma in the entire ceramic membrane above a certain voltage. Ethylene was used as a model VOC. The ethylene decomposition efficiency was examined with experimental variables such as the specific energy density, inlet ethylene concentration and zinc oxide loading. When compared at the identical energy density, the decomposition efficiency obtained with the zinc oxide-loaded ceramic membrane was substantially higher than that of the bare membrane case. Both nitrogen and oxygen played an important role in initiating the decomposition of ethylene. The rate of the decomposition is governed by the quantity of reactive species generated by the plasma, and a strong dependence of the decomposition efficiency on the initial concentration was observed.

Improving Charge Injection Characteristics and Electrical Performances of Polymer Field-Effect Transistors by Selective Surface Energy Control of Electrode-Contacted Substrate (에폭시 개질 한 다관능 아크릴레이트를 포함하는 충격 저항성이 향상된 불포화폴리에스터 SMC (Sheet Molding Compound) 소재제조 및 그의 물성연구)

  • Jang, Jeong Beom;Kim, Taehee;Kim, Hye Jin;Lee, Wonjoo;Seo, Bongkuk;Kim, Yongsung;Kim, Changyoon;Lim, Choong-Sun
    • Journal of Adhesion and Interface
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    • v.21 no.3
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    • pp.101-106
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    • 2020
  • In this study, epoxy-modified acrylate was synthesized. The synthesized acrylate was added to the composition for sheet molding compound (SMC) in the range of 5 phr to 15 phr. The prepared SMC prepreg was molded at high temperature and pressure to produce a glass fiber reinforced composite. Physical properties such as tensile and impact strength of the composite were measured, respectively. Experimental data show that the composite with 5 phr of synthesized acrylate has 20% improved tensile strength and 12% improved impact strength than that of the reference sample.

A Reflective Inquiry of the Qualification System and Jobs for the Teacher Librarian in Korea (사서교사 자격 제도 및 직무에 대한 반성적 고찰)

  • Song, Gi-Ho
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.4
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    • pp.161-180
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    • 2012
  • The international standard for the school library suggests that school librarians qualified for librarian and teacher should run the school library. And library assistants should support the teacher librarian to carry out a role as a teacher. Despite the difference of requirements, librarians without teachers' license are under the human resources for school library administration. Furthermore, the job description between the school librarian and librarian is not well-defined in Korea. The different requirements in the library standards and the school library related laws have led to weaken professionalism and social status of librarianship. The condition that teacher librarians are not in the school library have brought the pressure to overcome imperfect functions of the school library and unfairness of educational services. In order to solve these problems, it is necessary to strengthen teacher librarians' qualification system to improve their identity as educational subject specialist librarians. We ought to also build proper foundations of social recognition about librarianship through classifying the types of human resources in the school library into the teacher librarian, library paraprofessional and volunteers. Especially we should hold the job analysis based on administrator, teacher, service, leader, collaboration, and partner.

Media supervision as institution and their effects on participants: Perspectives of the sociological neo-institutionalismus (미디어 규제 제도가 행위자에게 미치는 영향 - 사회학적 제도주의 관점에서)

  • Shim, Young-Sub
    • Korean journal of communication and information
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    • v.48
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    • pp.90-108
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    • 2009
  • While the term of the institution as social manifestation has been discussed intensively through various theoretical approaches over the last few years in Social Sciences, such a debate has been missing so far in Communication Sciences. This paper attempts a theoretical discussion about the media as an institution in the field of Communication Sciences by applying the theory of organizational sociological neo-institutionalism. This research started out with the question which influence exerts the media on organizations and participants. The media is understood as an institution in the sense of permanent monitoring systems which create a) normative expectations b) which become stronger in order to assert such normative expectations c) the norms are applied by the participants d) in this application process, the participants accept the organizations, look primarily for the chosen paragraphs and exert an influence to change the norms. Organizations orient themselves at the institutional rules, because this way, they want to gain legitimacy and support. The media unfold their influence on organizations through certain obligations in addition to the pressure of the participants who deal with the organization and the media. Thus, media cannot exert influence independent from the organizationbut the participants accept the situation, which is generated by the many conflicting processes within the organization, they analyse them and transfer them.

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