• Journal of Korean Society for Quality Management
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• v.52 no.2
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• pp.241-254
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• 2024

Purpose: This paper investigated the effects of issue leadership on employees' work performance. It also explored the mediating role of job challenge in the above relationship. We also tested the moderating effect of psychological ownership in the relationship between issue leadership and job challenge. Finally, this paper examined the moderated mediation effect of psychological ownership in the course of affecting issue leadership on work performance via job challenge. Methods: This paper used a cross-sectional design with questionnaires administered to 390 employees working in Korean firms. It applied an hierarchical and multi-regression analysis by using SPSS 22.0 and Hayes' Macro Process to test the proposed hypotheses including a moderated mediation model. Results: As a result of the analysis, first, it was found that the issue leadership had a positive effect on the work performance. Second, it was also found that issue leadership had a positive effect on the job challenge. In addition, job challenge was found to positive mediating effect in the relationship between issue leadership and work performance. Third, we found that the psychological ownership positively moderated the relationship between issue leadership and job challenge. Finally, the moderated mediating effect was found by confirming that the higher the degree of psychological ownership, the stronger the effect of issue leadership on the work performance via job challenge. Conclusion: This paper contributes to the leadership and work performance studies by identifying the role of issue leadership enhancing employee work performance while confirming connection mechanism and boundary conditions strengthening the positive effect of issue leadership on employee work performance.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.8
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• pp.205-214
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• 2020

This study was undertaken to identify the impact of bad customer behavior, job burnout, and positive psychological capital, on the job embeddedness of nurses. Data was collected from July 1 to July 31, 2019 using a structured questionnaire, enrolling 198 nurses working at three general hospitals located in 2 metropolitan cities. Data were analyzed by applying t-test, ANOVA, Scheffe' test, Pearson's correlation coefficients, and multiple regression, using the SPSS/WIN 21.0 program. Our results indicate that bad customer behavior significantly correlates with job burnout (r=0.24, p=<0.001), positive psychological capital (r=-0.37, p=<0.001), and job embeddedness (r=-0.48, p=<0.001). Moreover, job burnout had a positive impact on psychological capital (r=-0.44, p=<0.001) and job embeddedness (r=-0.31, p=<0.001), whereas positive psychological capital impacted job embeddedness (r=0.49, p=<0.001). Multiple regression analysis revealed that bad customer behavior (β=-0.34, p<0.001), positive psychological capital (β=0.32, p=0.004), and position (β=-0.19, p=0.001) had maximum influence (38%) on the level of job embeddedness experienced by nurses. Taken together, results of this study indicate that in order to increase the level of job embeddedness of nurses, it is necessary to develop strategies that eradicate and manage bad customer behavior, and also develop programs that strengthen and develop positive psychological capital.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.2
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• pp.251-274
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• 2023

This study aimed to examine the mediating effect of positive psychological capital in the relationship between emotional labor and Professional Quality of Life (ProQOL) of librarians belonging to the Widely Representative Library. From February 13, 2023 to February 24, 2023, 159 librarians working in 17 Widely Representative Libraries nationwide were surveyed for general characteristics, emotional labor, ProQOL, and positive psychological capital through questionnaires. For statistical analysis, frequency analysis, descriptive statistics analysis, confirmatory factor analysis, reliability analysis, correlation analysis, and measurement model analysis were conducted using SPSS Statistics 24.0 and Amos 25.0. In addition, the mediating effect of positive psychological capital in the relationship between emotional labor and ProQOL of librarians in the Widely Representative Library was analyzed using a bootstrapping analysis method. The results of this study are summarized as follows. First, it was found that there was a significant effect among librarians' emotional labor, ProQOL, and positive psychological capital in the Widely Representative Library. Second, the indirect effect of positive psychological capital in the relationship between Emotional Labor and ProQOL of Widely Representative Library librarians was found to be statistically significant. In other words, considering the direct effect of emotional labor on ProQOL, it can be inferred that there is a partial mediating effect. Therefore, it is suggested to develop a program that can improve the quality of professional life by reducing emotional labor and strengthening the positive psychological capital of librarians in further studies.

• Journal of the Korean Applied Science and Technology
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• v.41 no.3
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• pp.721-732
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• 2024

This study is a descriptive research to determine the mediating effect of Positive Psychological Capital on the relationship between Job Stress and Retention Intention among nurses working at blood centers in the metropolitan area. Data were collected from 167 nurses using a structured questionnaire between May 2021 and April 2022, and analyzed by SPSS ver.25. General characteristics were analyzed through frequency, percentage, mean, and standard deviation. The relationship between Job Stress and Retention Intention was analyzed using independent samples t-test, ANOVA, and Pearson's correlation. Hypotheses were tested using hierarchical multiple regression analysis and PROCESS macro model 4. The results substantiated the hypotheses: Hypothesis 1 proposed that higher Retention Intention and Positive Psychological Capital were associated with lower Job Stress. Hypothesis 2 suggested that Positive Psychological Capital significantly partially mediates the relationship between Retention Intention and Job Stress. To promote Retention Intention among blood center nurses, it is crucial to implement human resource management systems aimed at alleviating Job Stress and enhancing Positive Psychological Capital. Specifically, enhancing Positive Psychological Capital within blood centers is particularly significant. This study contributes empirical evidence necessary for efficient personnel management and competency enhancement programs to reduce Job Stress, thereby enhancing the quality of nursing care among blood center nurses. Furthermore, it is recommended to develop intervention programs for Positive Psychological Capital to enhance Retention Intention and reduce Job Stress among blood center nurses.

• The Journal of Korean Academy of Prosthodontics
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• v.53 no.4
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• pp.325-329
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• 2015

Purpose: The aim of this study was to compare the film thicknesses of several resin cements as a function of time after mixing and to examine the effect of working time on the film thicknesses. Materials and methods: The film thickness (${\mu}m$) of 4 resin cements (n=10), 1 composite resin (Panavia F 2.0), 3 self-adhesive resin (Clearfil SA luting, Zirconite, RelyX U200) cements was measured at 20-second intervals after mixing of the cements up to 200 seconds under a load of 50 N. Linear regression was fitted to verify the effect of working time on the film thickness of each cement. Data were compared to the working time recommended by manufacturers using Wilcoxon test ($\alpha$=.05). Results: All of the materials showed a positive linear correlation between the film thickness and working time. There was no statistically significant difference between the working time based on our results and the values recommended by the manufacturers even though there was a discrepancy between those two values. Conclusion: The film thickness of resin cements could increase with the increase of working time. Working time to meet the ISO standard of $50-{\mu}m$ maximum film thickness could be different from the manufacturer's recommended value.

• Journal of Digital Convergence
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• v.14 no.2
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• pp.449-457
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• 2016

The purpose of this study was empirically to reveal the effects of emotional labor and job burnout of the ski resort workers on service level. For the study, a survey of 215 people working in domestic ski resorts was conducted. Emotional labor was composed of two sub-factors: surface acting and deep acting. Service level was composed of three sub-factors: tangibles, responsiveness, endeavor. The following results were obtained by confirmatory factor analysis, reliability analysis, correlation analysis, regression analysis. First, in emotional labor which ski resort worker perceived, surface acting had a positive effect on job burnout, while deep acting had a negative effect on it. Second, surface acting had a positive effect on tangibles and responsiveness of service level and deep acting had a positive effect on tangibles, responsiveness and endeavor of service level. Third, job burnout which ski resort worker perceived had a negative effect on tangibles, responsiveness and endeavor of service level. This study suggested that implications and limitations of the relationship between outcomes and emotional labor which people working at sport organizations such as a ski resort have experienced.

• Korean Journal of Hospice Care
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• v.5 no.1
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• pp.14-25
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• 2005

This study was conducted to examine the present state, types of services, difficulties, education programs, motivation, satisfaction and attitude of hospice volunteers and also to suggest supporting programs for the volunteer. For these purposes, a questionnaire was distributed among the 200 hospice volunteers in ten hospice organizations in Daejeon and Chungcheong province. In this research, 85.5% of the respondents were women and most of them were housewives in their forties and fifties. The majority of hospice volunteers had an education background of more than high school. Christianity (94%) was the dominant religion of volunteers. Among the service area of the hospice, emotional caring, such as listening closely and establishing empathy were the most frequently done by the respondents and the next one was spiritual care. Hospice volunteers who had started with altruistic motivation show more dynamic activities in emotional, spiritual, physical caring and so on, than those with non-altruistic motivation. Most of the respondents expressed that they felt a hospice volunteer was valuable. However they had a hard time to overcome the sorrow coming from sharing empathy with the dying patients. Those who had started with altruistic motivation usually took part in two times per a week and had more positive attitude. Volunteers who had been working more than five years showed better attitude than those who had been working less than three years. The longer the voluntary services, the more positive attitude experienced by volunteers. Hospice volunteers encountered the most considerable difficulty with lack of background knowledge and their actual capability. Insufficiency of time was the next reason for the considerable difficulty of the hospice volunteer. On the other hand, those who served more than twice per week replied that lack of background knowledge and their capability were the least considerable difficulty. Insufficiency of time was the reason of difficulty for male volunteers, as well as for females under thirty and those in their forties and fifties respectively. Generally most of the hospice volunteers (70%) were satisfied with their services and they usually satisfied with physical caring, spiritual caring, hospice's family caring. The less difficulty in voluntary services, more satisfaction for the volunteers in the end. There is a positive correlation between a attitude of the hospice volunteer and frequency of voluntary services while the volunteers' difficulty affect negatively their attitude as well as the frequency of voluntary services. Most of the hospice volunteers want to have more education about basic skills, volunteer's attitude and role, spirituality, the way of attending on the hospice and so on. Most of them considered discussion and sharing different cases as the most effective method. They also wish to had more supporting programs for the hospice volunteers(in the order of their needs) such as regular events, newsletters, personal concern, social meetings among the volunteers, insurance and minimum expenses. Based on the study results, more programs should be run in order to activate the voluntary services regardless of their gender and education background. A continuous practical supporting policy and education programs are required in order to provide special education and training courses considering every field of voluntary services. Expanding the role of the volunteers allows them more opportunities to take part in voluntary services and th activate participation. It is necessary to establish a new hospice system as a part public medical system, which can not only facilitate the voluntary services for a hospice but also enhance professional hospice volunteers. Finally, experts are needed to operate the voluntary services effectively.

• Journal of Practical Engineering Education
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• v.8 no.1
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• pp.49-56
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• 2016

This study was conducted on the counselors who work in university job centers and visiting students to analyze the relationship among counselors' calling, visitors' perception of counselors and work alliance perceived by the visitors and counselors. The data were collected from 110 counselors who are in charge of career counseling in university job centers and 208 visitors to the center, on which multiple regression analysis was performed. The results of this study are as follows. First, counselors' calling had positive effect on work alliance perceived by counselors (${\beta}=.48$, p < .01) with explanatory power of 25%. Counselors' calling had positive effect on work alliance perceived by visitors (${\beta}=.21$, p < .01) with explanatory power of 7%. Second, counselors' calling had positive effect on visitors' perception of counselors (${\beta}=.21$, p < .01) with explanatory power of 8%. Through these results, this study found out that counselors with high level of calling tend to form great work alliance while visitors tend to perceive that counselors with high level of calling are professional, trustworthy and likable.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.9
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• pp.6112-6119
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• 2015

This study attempted to examine the job stress and turnover intentions of physical therapists and to investigate the relationship between these two factors. A total of 309 physical therapists currently working in Gyeonggi-do and Incheon in South Korea were selected as research subjects. The data were collected by a survey using self-administered questionnaires structured from June 10 to June 25, 2015. According to the study results, job stress was highest in job autonomy and lowest in relationship conflict, while the turnover intention score was $2.80{\pm}0.70$. The physical therapists showed higher job stress and turnover intention level with increasing age and working experience, showing a significant positive correlation(p<.05). The turnover intention showed a significant positive correlation with all of the job stress factors. Decreased work motivation showed a significant positive correlation with all of the job stress factors except for job instability(p<.05). In addition, among the factors for the job stress, Job autonomy, Structure and organization, Inappropriate compensation, and Workplace culture turned out to be those affecting their turnover intention. This study confirmed that an increase of job stress among physical therapists can be a risk factor of higher turnover intention, implying a necessity to try to reduce their job stress and turnover intention.

• The Journal of the Korea Contents Association
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• v.21 no.2
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• pp.330-342
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• 2021

The purpose of this study is to investigate the mediated effect of superior and co-worker support in the relationship between emotional labor and job performance of social workers working in social welfare facilities The research method is based on the results of a survey of 445 social workers working at social welfare facilities in the Seoul metropolitan area. The collected data are analyzed using SPSS V22.0 as follows. First, it had been shown that in the emotional labor of social workers, surface behavior had a negative effect on job performance, and inner action had a positive effect on job performance. Second, in the emotional labor of social workers, it was found that the surface act had a positive effect on the support of the superior and co-worker, and the inner act had a negative effect on the support of the superior and co-worker. Third, the superior & co-worker support of social workers had a positive effect on job performance. Fourth, superior & co-worker support in the relation to surface behavior and job performance in the emotional labor of social workers had a negative mediated effect. Superior & co-worker support in relation to inner act and job performance had revealed that it did not have a mediated effect.