• Journal of Korea Trade
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• 제24권8호
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• pp.39-62
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• 2020

Purpose - Korean exports account for a vast proportion of Korean GDP, and large volumes of Korean products are sold in the United States. Identifying and characterizing actual and potential product hazards related to Korean products is critical to safeguard Korean export trade, as severe quality issues can impair Korea's reputation and reduce global consumer confidence in Korean products. In this study, we develop country-of-origin-based product risk analysis methods for social media with a specific focus on Korean-labeled products, for the purpose of safeguarding Korean export trade. Design/methodology - We employed two social media datasets containing consumer-generated product reviews. Sentiment analysis is a popular text mining technique used to quantify the type and amount of emotion that is expressed in the text. It is a useful tool for gathering customer opinions regarding products. Findings - We document and discuss the specific potential risks found in Korean-labeled products and explain their implications for safeguarding Korean export trade. Finally, we analyze the false positive matches that arise from the established dictionaries that were used for risk discovery and utilize these classification errors to suggest opportunities for the future refinement of the associated automated text analytic methods. Originality/value - Various studies have used online feedback from social media to analyze product defects. However, none of them links their findings to trade promotion and the protection of a specific country's exports. Therefore, it is important to fill this research gap, which could help to safeguard export trade in Korea.

• 복식문화연구
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• 제19권2호
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• pp.269-282
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• 2011

The purpose of this study was to compare consumer satisfaction by analyzing importance on characteristics of clothing, performance, and their inconsistency between Korea and the United States. The data was collected by using a survey based on three sages of pre-tests, and main survey conducted in The U.S and Korea. Data of 520 participants from each country (260 males and 260 females) was used. The results of this study is as follows: First, both consumers in Korea and U.S. showed five factors such as aesthetics/trend, body shape, practical use/wearing, care, and distorted. In performance factor of Korean students was consisted of wearing/care, aesthetics, body shape, distorted, and trend/symbolism while that of American students was consisted of wearing, aesthetics, body shape, trend/image factor, and distorted. Second, regarding importance rate, aesthetics/trend, practical use/wearing, care, and distorted affected satisfaction of Korean students whereas aesthetics/trend factor affected satisfaction of American students. Regarding performance, body shape factor, distorted, trend/symbolic affected satisfaction of Korean students whereas trend/image affected satisfaction of American students. Third, satisfaction of Korean and American students influenced re-purchase intention and positive word-of-mouth, so proved to be the result variable of satisfaction. By understanding the differences between consumers in Korea and U.S., apparel importers and exporters may develop effective business strategies to better fulfill their customers' needs and desires, and therefore, increase their profit.

• 디지털융복합연구
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• 제14권6호
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• pp.177-186
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• 2016

이 연구는 SNS상에서 제품에 대한 사용자의 구전정보의 특성이 소비자 태도에 미치는 영향을 실증적으로 검증하는 것을 목적으로 하였다. 특히 긍정 혹은 부정적 내용으로 나뉜 메시지와 소비자태도의 관계에 있어서, 메시지의 사실성, 동의성, 사회적 실재감, 상호작용의 조절효과가 있는지 살펴보았다. SNS 사용 대학생을 대상으로 수집한 554개 표본을 대상으로 실증분석한 결과, 구전 메시지의 방향성에 따라 소비자 태도는 유의적인 변화를 보였으며, 특히, 메시지가 판단적일 때보다 사실적일 때, 그리고 메시지에 대해 SNS사용자가 다양한 동의감을 표출할수록 더 큰 영향을 받았다. 한편, 참여자의 실재감이나 상호작용 등 SNS의 고유한 특성은 유의적인 조절효과가 발견되지 않았으며 이들은 소비자 태도에 직접 영향을 미치는 것으로 나타났다. 본 연구는 SNS에서의 소비자 태도 형성과정에서 메시지의 특성과 SNS특성에 따라 소비자 태도가 어떻게 영향을 받는지 학술적 연구의 범위를 확대하였고, SNS를 통해 마케팅 활동을 수행하는 실무자들에게도 유용한 시사점을 제시한다.

• 산경연구논집
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• 제8권6호
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• pp.75-86
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• 2017

Purpose - The purpose of this study is to grasp the concept, characteristics and application status of sharing economy, and to derive a research model based on sharing economic service, and to analyze factors and influences of consumers' intention to reuse of sharing economy. Research design, data, and methodology - The questionnaires were created to examine variables for practical and theoretical implications. After pilot survey, conducted for 24 days from March 10th to April 2st in 2017, total numbers were 377. But 330 copies were used for the analysis with IBM SPSS Statistics 23.0 and IBM SPSS AMOS 23.0. The structural equation model was applied for this. Results - First, sharing economic services remain at an early stage, but it is meaningful to identify the revenue mechanism of the business model of the sharing economic platform. Second, in this study, it is meaningful that we systematized the theoretical structure by examining existing studies on the characteristics of the sharing economic service and consumer characteristics, and by examining empirically. Third, Satisfaction and Reliability are related to the characteristics of Sharing Economic Service (Security, Convenience, Discount, Sharing, Social Interaction), Consumer Characteristics (Personal Innovation, Word-of-Mouth) It is meaningful to broaden the understanding of the factors by verifying the mediating effect. Fourth, the sharing economy business is meaningful in that it is a new consumption trend that changes the meaning of consumption to consumers. Gradually, more and more people are recalling that purchasing something is not consumption, but sharing and borrowing is also consumption. In other words, through the sharing economy, consumers can experience more products and services, have more choices, and are expected to have a positive impact on economic growth by increasing the utilization of idle resources. Conclusions - Currently, the sharing economy is growing rapidly all over the world. Therefore, in the subsequent study, it is necessary to compare Korea and China's sharing economy and study the cultural and social characteristics of Korea and China. In particular, I think that steady research is necessary for more precise and specific direction on the influence of the shared economy.

• 한국의류산업학회지
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• 제16권5호
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• pp.756-765
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• 2014

Customer-company (C-C) identification is the perceived fit between the identities of a consumer and an organization. If a consumer identifies with a company that places a high priority on being socially responsible, a consumer who also values social responsibility may support and patronize that business because of the link between something that is important to both them and the company. Because C-C identification may explain the success of cause-related marketing (CRM) in the fashion industry, we investigated the effect of an image resulting from CRM on ratings of brand attributes (e.g., distinctiveness, credibility, attractiveness), identification with the brand, attitude toward the brand, and customer loyalty. Participants also responded to open-ended questions reflecting their rationale for their ratings of brand attributes. Data were collected from a convenience sample of undergraduates (n = 228) enrolled at Midwestern University in the U.S. Structural equation modeling revealed that as ratings of the social responsibility of the cause-related marketing effort increased so did perceptions of the brand's distinctiveness, credibility, and attractiveness. Participants identified with a brand when they rated the brand as attractive. Participants' identification with a brand had a significant impact on attitudes toward the brand and customer loyalty (e.g., purchase intention, willingness to spread positive word-of-mouth). Content analyses of open-ended responses supported the idea that brand images stemming from CRM exert an important influence on consumer's ratings of brand attributes. Fashion marketers interested in cause-related marketing will find success with efforts that increase customer identification.

• 농촌계획
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• 제18권3호
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• pp.13-24
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• 2012

This study aimed to investigate the images that affect general travel behavior and satisfaction of eco-tourists of Section seven of Jeju Olle-gil and to give eco-tourists preferred images to newly constructed eco-tour sections. Adjectives were selected to evaluate images, and for analysis, a survey was carried out with 132 persons who have toured 7 section of Jeju Olle-gil. On this survey, basic travel type, overall satisfaction, image before and after experience, age, gender, satisfaction level and accompanying type were inquired. 81(61.4%) knew section 7 of Jeju Olle-gil 'in advance', and 58(39.1%), which takes up the largest portion in this question, came to choose section 7 by a word of mouth. 95(71.9%) answered that they stayed 2 nights and 3 days, and 55(41.7%) answered that they stayed at a pension as accommodation. As for accompanying type, 34(25.7%) answered they accompanied family and relatives. As for the decision of visit, 60(45.5%) replied that they decided one month prior to the visit. And as for the purpose of visit, 63 (33.8%) replied they visited to appreciate nature. The adjectives that demonstrate overall satisfaction and significance level of the tourists were 'placid', 'refreshing', 'living', 'mountainous' and 'green'. As for the satisfaction level, people were satisfied with its environment, cleanliness level and direction boards. The types of section preferred by the tourists were clay pavements, followed by sand-masa soil mixture pavement and wooden deck pavement. 'Oidolgae' section was selected as the representative section, and 10:00a.m.~12:00p.m. was preferred as visiting time. And it is also proved that people were positive in appointing photo zones.

• 한국콘텐츠학회논문지
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• 제10권3호
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• pp.157-165
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• 2010

지상파 방송의 드라마 시청률 경쟁이 가속화되고 있는 가운데, 케이블 TV와 인터넷 VOD를 통한 재방송 혹은 다시보기가 늘어나고 있다. 이는 인터넷이 방송의 보조적 배포 수단이 아니라 그 자체로 독립적인 서비스 플랫폼의 지위를 얻고 있음을 보여주는 것이다. 또한 실제 드라마 시청률과 온라인 VOD 이용과도 차이를 보이고 있지만 이에 대한 연구는 전무한 편이다. 원소스 멀티유즈(One Source Multi Use)가 현실화 되는 상황에서 원소스의 1차적인 창구가 2차적 창구 효과에 대한 영향과 시청률 왜곡이 가속화되는 현실에서 온라인에서의 지상파 드라마의 흥행요인이 어떠한지를 총체적으로 조망할 필요가 있다. 본 연구는 지상파 드라마를 대상으로 온라인 VOD에서의 흥행 요인을 분석하였다. 본 연구에서는 흥행요인을 크게 4가지, 즉 시청률, 구전 및 온라인 정보, 드라마유형, 스타출연으로 분류하여 조사하였으며 분석결과, 온라인 VOD드라마 이용에 어느 정도영향을 미치는 변인으로는 구전(.324, p<.01) 및 온라인 정보(.325, p<.01) 그리고 스타의 출연(.307, p<.01)인 것으로 분석되었다. 그러나 시청률이 높은 드라마가 온라인 VOD 이용도 높을 것이라는 가설과 드라마 유형이 온라인 VOD 이용에 영향을 미칠 것이라는 가설은 증명할 수 없었다. 그러나 시청률과 온라인 VOD 이용과의 관계를 규명함에 있어 본 연구에서는 실제 시청률데이터 활용하지 못한 것이 본 연구의 한계로 지적된다.

• 한국컴퓨터정보학회논문지
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• 제28권2호
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• pp.217-225
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• 2023

온라인 음악 사용자의 지불 의지는 음악 저작권 보호와 산업의 지속 가능한 발전의 핵심이다. 본 논문은 탐색적 분석을 통해 온라인 음악 이용자의 지불 의향에 영향을 미치는 요인을 연구하는 것을 목적으로 하였다. 고객 인지 가치 이론, 기술 수용 및 사용의 통합 이론, 팬 열광 이론을 기반으로 연구 모델이 구성되었다. 획득한 583개의 유효한 데이터를 검증하였다. 분석을 통해 지각된 가치, 대인관계 영향, 팬 열광, 개인 결제 인식이 온라인 음악 사용자의 지불 의향에 직접적으로 영향을 미치고 실용적 가치와 쾌락적 가치는 지각된 가치에 긍정적인 영향을 미치며 경제적 비용과 편집의 영향을 받는다는 것을 확인했다. 온라인 입소문은 인지된 가치가 사용자의 음악에 대한 지불 의향에 미치는 영향을 부정적으로 조절하는 것으로 나타났다. 음원 플랫폼은 이를 바탕으로 운영정책을 수립할 수 있다.

• 한국의류산업학회지
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• 제19권2호
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• pp.180-193
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• 2017

The increase use of smartphones has paved the way for quick dissemination of online information. This has a huge influence on consumers' purchase decision making and the formation of a company's image. As such, this study focuses on product review from mobile beauty applications(apps); in particular, the perceived information authenticity. The purpose is as follows. First, to examine if there is any difference in perceived information authenticity based on the types of product review. Second, to analyze how perceived information authenticity influences brand attitude, purchase intention, and electronic word of mouth(e-WOM) intention. The study targets consumers in their 20s and 30s who have experience buying a product via a mobile beauty app. Three hundred responses are analyzed using SPSS 21.0 and AMOS 18.0. The results reveal that, first of all, consumers derive higher perceived information authenticity from a multi-facet review rather than a double-facet review. Second, among the traits of perceived information authenticity, only a brand's perceived reliability has a significant influence on brand attitude. Third, this brand attitude has a positive influence on purchase intention and e-WOM intention. In conclusion, these findings can serve as an important discussion point for companies developing a mobile beauty app, drawing attention to perceived information authenticity, based on the types of product review.

• 한국융합학회논문지
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• 제12권7호
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• pp.133-142
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• 2021

본 연구는 온라인 교육의 효과를 학습자들이 수업 관련 특정 이슈들에 대한 적극적 탐색과 공유의 측면으로 확대하여 살펴보고자 선행연구를 바탕으로, 이슈를 탐색하도록 유도하는 동기의 두 유형(개인적, 사회적)과 인게이지먼트, 이슈콘텐츠에 대한 태도, SNS구전의도 모형을 검증하였다. 연구결과, 학습자들의 두 동기는 인게이지먼트에 정(+)의 영향력을 미치고 있었으며, 인게이지먼트가 증가할수록 이슈콘텐츠 태도와 SNS 구전의도는 긍정적으로 나타났다. 본 연구에서는 스스로 학습을 진행하도록 유도하는 인게이지먼트의 역할을 확인할 수 있으며, 인게이지먼트의 증가를 위해 수업내용뿐만 아니라 사회적, 개인적 동기를 활용해야할 필요성을 제안한다.