• Title/Summary/Keyword: Positive Experience

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The Impact of Click and Collect's Service Quality on Customer Emotion and Purchase Decision: A Case Study of Mobile World in Vietnam

  • Le, Quang Hung;Nguyen, Luu Thanh Tan;Pham, Ngoc Tram Anh
    • The Journal of Asian Finance, Economics and Business
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    • v.6 no.1
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    • pp.195-203
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    • 2019
  • The study aims to identify Service Quality factors that affect purchase decision on Click and Collect service through the mediating variable of customer emotions at Mobile World stores in Ho Chi Minh City. This study employs a mixed methods research design. Data were collected through online self-completion questionnaire distributed to 316 customers who used to experience Click and Collect service at the Mobile World stores in Ho Chi Minh City, Vietnam. The theoretical model was tested through two-stage regression analysis (PATH model). The findings show that factors of service quality such as Reliability, Responsiveness, Assurance, Empathy, Tangibility, and Emotions affect the decision to purchase online and receive products directly at Mobile World stores in Ho Chi Minh City. Responsiveness and Assurance have a significant positive impact on the customer's emotions. Consequently, these factors should be considered and addressed when conducting multi-channel services. Obviously, employees must first be trained to be able to deliver the promise of the retailer to their customers. Based on the results of the study, the authors provide managerial implications for retailers in Vietnam in the multi-channel retail environment to develop Click and Collect at retail stores across the country and the world.

Autonomy, Teaching Effectiveness, and Clinical Practice Satisfaction for Fundamentals Nursing Clinical Practice in Student Nurses (간호 대학생의 기본간호 임상실습에 관한 자율성, 교수효율성 및 임상실습 만족도)

  • Kim Yeong-Hee
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.13 no.1
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    • pp.6-14
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    • 2006
  • Purpose: The purpose of this study was to investigate autonomy, teaching effectiveness, and clinical practice satisfaction for fundamentals nursing clinical practice in student nurses. Method: The participants were 244 sophomores, who had done the practice for 8 weeks from June 17 ${\sim}.33$ August 23, 2005. Autonomy the Caring Perspective(ACP) devised by Boughn(1995) was used to measure autonomy, Instrument to Measure Effectiveness of Clinical Instructor(IMECL) by Reeve(1994) for measuring teaching effectiveness, and an instrument by Moon(2002) for measuring satisfaction. Results: After practice, the role model was seen as rich in knowledge and experience(48.77%). Desirable categories for instructor were full-time professors with a practice background and head nurses(31.97%). Average score for autonomy was 3.71(${\pm}.33$), for teaching effectiveness, 3.67(${\pm}.48$) and for satisfaction 3.51(${\pm}.38$). Autonomy scores were high for students satisfied with their major(F=5.23, p=.006), and interested In practice(F=4.38, p=.014). Teaching effectiveness scores were high for students satisfied with practice (F=2.57, p=.038). Clinical practice satisfaction scores were high for students interested in practice(F=5.01, p=.007). Relationships between autonomy and teaching effectiveness (r=.174, p=.006), and between leaching effectiveness and satisfaction showed a positive correlation(r=.632, p=.000). Conclusion: Interest in clinical practice courses in first year affect autonomy, teaching effectiveness and satisfaction.

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Attitudes to Smoking Cessation Interventions and Importance of Participation in Tobacco Control Policy Among Clinical Nurses (임상 간호사의 금연중재에 대한 태도와 금연정책 참여의 중요성에 대한 인식)

  • Shin, Sung-Rae;Kim, Aee-Lee
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.13 no.2
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    • pp.294-303
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    • 2006
  • Purpose: To describe nurses' attitude to smoking cessation interventions and importance of participation in tobacco control policy. Method: The participants were 841 nurses practicing in hospitals of 400 beds or more and 103 members of a professional nurse's academic society. The hospitals were systematically selected to cover the whole country. The questionnaire was adopted from the 'Oncology Nurses' Tobacco Control Survey' and used after translation, Results: Nurses who were older, married, had higher positions, more education, more experience, and who worked in an OPD setting had higher mean score for attitude to the involvement of nurses in smoking cessation interventions. More than 80% of nurses agreed on the importance of nurses' participation and involvement in tobacco control policy. However, only 65.4% of nurses stated that supporting laws to increase cigarette price was important. Conclusion: Clinical nurses' attitudes to smoking cessation interventions were positive and participants supported the importance of participation in tobacco control policies.

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Nurses' Perceptions regarding Evidence-Based Practice Facilitators in a Tertiary Hospital (일개 상급종합병원 간호사의 근거기반실무(Evidence-Based Practice) 촉진요인에 대한 인식)

  • Cho, Myung-Sook;Song, Mi-Ra;Cha, Sun-Kyung
    • Journal of Korean Academy of Fundamentals of Nursing
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    • v.18 no.3
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    • pp.300-309
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    • 2011
  • Purpose: The purpose of this study was to investigate facilitators of evidence-based practice (EBP) in Clinical Nurses. Method: The instruments used in study were the EBP facilitator scale developed by Nagy et al. and a questionnaire on EBP-related characteristics. Data were collected from 230 nurses at a tertiary hospital and analyzed by descriptive statistics. Results: Compared to previous studies, this study showed that nurses had more experience related to research courses and clinical research. However, the proportion of nurses who reviewed relevant articles still remained low. The respondents had positive perceptions of organizational supports for EBP and belief in the value of EBP, whereas they had negative perceptions of skills in locating and evaluating research reports, knowledge of research terms and statistics, and time to devote to EBP. Conclusion: The findings of the study provide important basic data to develop and implement an EBP programs. In future, EBP programs should cover the nurses' skills to search and review research literature as well as their knowledge of research terms and statistics. Furthermore, nurses will require help to ensure that there is adequate time to devote to EBP.

A Study on the Level of Awareness and Self-Efficacy of Osteoporosis in Young Women (미혼 여성의 골다공증 인지정도와 자기효능감에 관한 연구)

  • Choi, Euy-Soon;Lee, Ju-Young
    • Women's Health Nursing
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    • v.16 no.2
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    • pp.204-214
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    • 2010
  • Purpose: This study was done to determine the level of awareness and self-efficacy and their relationships to osteoporosis among young women. Methods: The participants were 309 young women living in Seoul. The data were collected using questionnaires from July to September 2009. The Osteoporosis Awareness Scale consists of five areas with a total of 31 questions and the Self-efficacy Scale consists of 18 questions. Data were analyzed using descriptive analysis, t-test, ANOVA, Scheffe' test and Pearson's correlation coefficients. Results: The average level for osteoporosis awareness was 2.22, of a possible 4.00 and significant difference were related to participants' previous encounter with any information about osteoporosis, behavior to prevent osteoporosis, experience of weight control, and frequency of vegetable and calcium-rich foods intake. The average level of self-efficacy for osteoporosis was 2.81, of a possible 4.00 and significant difference related to participants' educational level, occupation, behavior to prevent osteoporosis, smoking, method of weight control, regular exercise, and frequency of vegetable and calcium-rich foods intake. There were significant positive correlations among awareness and self-efficacy about osteoporosis. Conclusion: This study suggests that health care professionals need to provide effective interventions for young women to enhance their osteoporosis awareness and self-efficacy for preventing osteoporosis.

Length of Stay, Health Care Cost, Postpartum Discomfort, and Satisfaction with Medical Service in Puerperas Giving Birth in Midwifery Clinic and Hospitals (조산원과 병원 분만 산모의 재원일 수, 의료비용, 산후불편감과 의료서비스 만족도 비교)

  • Park, Mi-Ran;Lee, Ju-Young
    • Women's Health Nursing
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    • v.24 no.1
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    • pp.24-32
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    • 2018
  • Purpose: To determine traits related to pregnancy and delivery, length of stay, health care cost, postpartum discomfort, and satisfaction with medical service of puerperas giving birth in midwifery clinic and hospitals. Methods: This study used a comparative survey design. Data were collected from a total of 140 postpartum mothers composed of 70 mothers who gave births in two hospitals and another 70 mothers who delivered in one midwifery clinic. Results: Delivery in midwifery clinic had higher Apgar score at 1 minute and 5 minutes after birth than hospital. Those who delivered in midwifery clinic had shorter stay in the clinic, fewer health care cost, less postpartum discomfort in physical, environmental, social, and cultural areas, higher satisfaction with medical services than those who delivered in hospitals. Conclusion: Results of this study can be used as a basis for studies on giving birth in midwifery clinic and hospitals. They might increase the autonomy of women in giving birth with positive effect on the delivery experience of the mother and her spouse.

Strategies of Peer-Assisted Learning and Their Effectiveness in Nursing Education: A Systematic Review (간호교육에서 동료학습의 효과와 전략에 대한 체계적 문헌고찰)

  • Park, In-Hee;Hong, Jeong Min;Shin, Sujin
    • Korean Medical Education Review
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    • v.18 no.2
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    • pp.106-113
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    • 2016
  • The purpose of this study is to identify factors associated with effective peer-assisted learning (PAL) for nursing students. This review examined studies on PAL in nursing education. The literature was searched using terms including 'nursing & peer assisted learning,' 'nursing & peer learning,' and 'nursing & peer teaching.' Potentially relevant research on PAL was identified, and 12 studies were determined to meet the inclusion criteria. This review includes five qualitative, three mixed-methods, and three experimental studies published on the topic. In the studies reviewed, practicum classes were found to use PAL the most. Students of the same age were most commonly the subjects of PAL, as indicated in six papers. PAL has been suggested to affect participants' knowledge, self-efficacy, confidence, and anxiety. The findings indicate that interactions between peers promote learning and lead to mutually positive responses, which provide opportunities for self-development. Finally, students' learning outcomes improve and their confidence in their knowledge and skills increases as they experience the role of student nurse. These findings indicate that PAL can be utilized as an efficient learning method in nursing education programs. However, effective strategies for using PAL to achieve learning objectives and maximize learning outcomes are needed.

From René Char to Yi Yuk-Sa : Po-ethica of the Resistance (르네 샤르에서 이육사로 : 저항의 포-에티크)

  • Lee, ChanKyu
    • Cross-Cultural Studies
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    • v.34
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    • pp.259-284
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    • 2014
  • $Ren{\acute{e}}$ Char and Yi Yuk-Sa have similarities to be accepted as representative poet of resistance in France and South Korea's history of literature. These similarities lead us to make a comparative study on two poets not having any positive influencing relationship. Their experiences as a independence fighter have a great effect on their whole works. This study applies concept of "Po-ethica" to compare features and values about their works. This concept anticipates ethical and existential throwbacks not an aesthetic throwback. Their poems are remarkable that they not only present a ethical perspectives surpassing the "lettrism" but also show the lyricism in poems of resistance surpassing patriotic and ideological appeal. This lyricism results from the pursuits of a true life not a confidence of the goodness. The similarities and differences in their works can be a clue for rediscovering the meaning and values of poems of resistance. Rilke said, "The Poem is the experience". Char's poems are more experiential than any other poet's poems. His poems of resistance show a personal life than deconstruction of discourse such as nationality and father land. On the other hand, Yuk-Sa's poems show a prospect of nature and the macrocosm. This naturalization of a resistance surpass a pastoral attitude of forgetting their phases of the times and reality. Therefore, their "Po-ethica" of resistance is valid today.

A study on the contents for education of conventionality in YEONJEONG GASA (연정가사(戀情歌辭)에 나타난 상투성(常套性)의 교육 내용 연구)

  • Lee, Joo-young
    • Journal of Korean Classical Literature and Education
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    • no.15
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    • pp.139-161
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    • 2008
  • This study examined the texts of the Late Joseon Dynasty's YEONJEONG GASA, whose authors are unknown, to list the contents of education which can be provided by conventional elements. Most existing discussions on expression education have focused on creativity. However, the perspective creativity based on the concepts of modern individualism and difference believes that creation can be done only by special professionals with inborn abilities and is likely to jeopardize the possibility and need of expression education to reduce the scope of expression education. On the other hand, conventionality has been related to "cliche" and "old-fashioned" and considered the counterpoint of creativity with lacking originality and aesthetical or educational valuelessness. Nevertheless, conventionality is valuable as cultural custom in that it is closely related to the contemporary culture, thoughts, and language. Also, it is the power that creates new text and induces sympathy in receivers. The Late Joseon Dynasty's YEONJEONG GASA by unknown authors include typicality of circumstances, schematism of emotion, and formula in conventionality. The positive aspects of conventionality - familiarity and intimacy - are the basis of sympathy and become the power that encourages the public to participate in creation and enjoyment within the frame of creativity. Ultimately, conventionality of YEONJEONG GASA allows learners to experience the pleasure of expression and has an important meaning for expression education as it provides them with the opportunity to perform expressions to extend sympathy.

The Effect of the Vocational Training Satisfaction of Youth on their Career Adaptability to the Small Business (청소년의 직업훈련만족도가 중소기업 진로적응에 미치는 영향)

  • Kim, San-Yong
    • Journal of Convergence for Information Technology
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    • v.7 no.2
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    • pp.131-136
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    • 2017
  • The purpose of this study is to verify the effect of the vocational training satisfaction of youth on their career adaptability to small and medium-sized enterprises (SMEs). The questionnaires were distributed and answered by 1128 students enrolled in six vocational schools located in Seoul. Convenience sampling was used for this study. The results of this study are as follows: The satisfaction of vocational training positively influenced career adaptability; more specifically, the satisfaction of vocational training had a positive effect on the Initiative and Goal-Orientation of career adaptability. These results provide theoretical and practical implications that various vocational education programs and job experience programs are needed for the SMEs in the future.