• 한국안전학회지
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• 제20권4호
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• pp.97-105
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• 2005

As construction project is becoming larger, construction progress and works are more various and complex according to recent Korean construction tendency. The growth of construction induces much pollution on the progress of construction and the problems due to the construction pollution are raised into social problem strongly, because it is increasing the need on the quality of lift and the desire of clean environment. This study aimed to seek far the effective solving plan of the construction popular complaints by surveying the real condition of construction popular complaints and analyzing the cause and tansaction period of popular complaints. For this study, the laws related and popular complaints were analysed focusing on the documents in low district offices of Gwangju from 2000 to 2004. As a result, the types of construction popular complaints were divided into 17 and the causes were as follows in order: crack and subsidence of ground(14.90%), infringement of private life(11.55%), noise(10.80%), infringement of a right to sunshine(10.07%) and breakdown(6.7%). Consequently, it is considered that these complaints are occurred by physical and environmental causes.

• 한국터널공학회:학술대회논문집
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• 한국터널공학회 2005년도 학술발표회 논문집
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• pp.63-74
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• 2005

The environmental influence in tunnel construction is the drying of the ground water, the drop of the ground water level, and noise and vibration by tunnel excavation. The environmental influence can cause the change of natural ecosystem and the source of popular complaints. In case of popular complaints, the tunnel construction can be stopped or the construction period can be extended. Also, the financial loss may be reached to hundreds of billions won. The technology development to minimize the environmental influence in the tunnel construction is very important in order to control popular complaints and to preserve ecosystem. It should be required the investigation, the evaluation, and the assessment of environmental impact to reduce environmental influence in the tunnel construction. The objective of this research is to review the environmental impact assessment in Korea and to introduce the environmental protection technology which minimizes the environmental influence generated in the tunnel construction.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2009년도 춘계 학술발표회
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• pp.30-37
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• 2009

In doing the foundation work in the downtown, the popular complaints by means of Noise and vibration have been became heavy burden. Therefore, the noise & vibration-free screw PHC pile method will contribute to the foundation work by removal of the popular complaints and improvement of the constructability. In this paper, the load bearing capacity and displacement characteristics of the noise & vibration-free screw PHC pile were analyzed. The noise & vibration-free screw PHC pile's behavior was better well than the existing PHC pile's one.

• 한국대기환경학회:학술대회논문집
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• 한국대기환경학회 2006년도 춘계학술대회 논문집
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• pp.63-64
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• 2006

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2008년도 춘계학술대회논문집
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• pp.879-881
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• 2008

The construction noise and vibration is a serious social problem in the downtown. This results in many expenses and delays of construction process because of the satisfactory settlement of popular complaints. In this study, we analyze the dispute mediation cases on the damages of construction noise and vibration and the noise and vibration condition in construction sites by using questionnaire surveys.

• Journal of Oral Medicine and Pain
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• 제34권2호
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• pp.143-151
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• 2009

본 연구는 의료분쟁에 대한 분석을 통해 치과영역의 의료사고에 대한 인식을 환기시키며 치과임상에서의 의료분쟁 예방 및 교육에 도움을 줄 수 있는 참고점을 제시하는 것에 연구목적을 두었다. 2000년 11월부터 2007년 6월까지 부산광역시 치과의사회에 접수된 치과 의료 민원에 대한 질의서 및 회신서를 자료로 하여 각 민원 사례에 대한 민원발생 원인 및 쟁점사항에 대해 분석하여 다음과 같은 결과를 얻었다. 1. 전체 35의 사고에서 51가지 세부 유형의 사고로 분류되었다. 즉, 단순히 한가지만의 문제가 아닌 복잡한 형태의 사고가 많았다. 2. 선행 연구와 유사하게 보철, 교정치료와 관련된 사고가 가장 많이 문제제기 되었다. 3. 보철, 교정치료 관련 사고에서 보철물 장착 후 이상증상(교합이상, 과민반응, 이상동통 등)이 나타난 문제, 보철물 장착 후 심미적 불만 등의 순으로 민원제기가 나타났다. 4. 전통적인 치료 외의 임플란트 등의 시술 증가에 따라 관련 민원이 증가하는 경향을 보인다.

• 한국안광학회지
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• 제9권1호
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• pp.19-27
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• 2004

안경을 착용한 고등학생 (17~19세) 남녀 150명을 대상으로 안경착용으로 인한 불편감과 안경의 관리 방법 등에 관한 설문지 조사를 실시하여 안경이 갖추어야 할 여러 요건 중에서 안경의 경사각, 정점간 거리, 광학중심 높이, 동공 간 거리등을 중심으로 하여 안경의 착용상태를 관찰해 다음과 같은 연구결과를 얻었다. 1. 안경착용자의 과거에 착용한 안경의 역학적 불편감으로는 코와 귀의 압박감이 34%, 안경의 흘러내림 30%, 시각적 불편감으로는 시력저하 30%, 안정피로 20%로 나타났다. 2. 현재 착용하고 있는 안경의 역학적 및 시각적 불편감은 압박감 50%, 흘러내림 30%, 칼라10%로 나타났다. 3. 비정시의 종류로 볼 때 안경착용자 중 근시가 56.7%, 나머지는 근시성 난시였으며 연구대상자의 60%는 양안 도수가 일치하지 않았다. 4. 착용안경의 경사각을 분석해 본 결과, 양안이 동일한 경우는 66.7%로 나타났고 평균 착용안경 경사각은 $10.07^{\circ}$로 나타났다. 5. 안경착용자의 정점간 거리를 분석한 결과, 양안의 정점간 거리가 통일한 경우는 65.3%로 나타났으며, 연구대상자의 정점간 거리는 평균 13.6 mm로 나타났다. 6. 연구대상자 150명의 단안에서 착용안경의 광학중심 높이와 착용자의 동공중심에서 대의 하부 rim까지의 수직거리가 RAL-RG915의 조제가공 허용오차범위 내에 있는 82안(54.6%)으로 나타났다. 7. 대상자 150명의 단안에서 착용 안경렌즈의 광학중심간 수평거리와 착용자의 동공중심간 거리가 RAL-RG915의 조제가공의 허용오차 범위 안에 86안(57.3%)로 나타났다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2007년도 춘계학술대회 논문집
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• pp.620-625
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• 2007

According to 'Metropolitan Traffic Network Plan' announced in 2001, radial railways which connect Seoul with satellite cities around Seoul appear gradually. And followed by this, social demand for circular metropolitan railways that can connect the radial railways horizontally is increasing. But existing plans about circular metropolitan railways has limits to propose only passing cities of the railways. If there is no detailed guideline for circular metropolitan railways, the each railway for circular line will be constructed individually and then it will be not effective circular railways totally. Additionally that railway project will be easily interrupted by popular complaints. Therefore "The basic plan for circular metropolitan railways" is needful to guide a right direction for circular metropolitan railways. In this paper, rough track diagram of 'node' station for circular metropolitan railways is proposed. It is essential part of the basic plan. If the track diagram of a node is publicized in advance and individually lines of circular metropolitan railways is enforced to followed it, all lines will has rich circular functionality. Finally, effective circular metropolitan railways can be built.

• 한국통신학회논문지
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• 제39B권8호
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• pp.518-527
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• 2014

본 연구는 유선통신 서비스 상품별 고객 불만(Voice of Customer) 감소에 따른 학습곡선을 추정 하고자 한다. 학습곡선모형 중 가장 일반적인 지수감소모형(Exponential decay model)을 사용하여 시간에 따라 고객 불만(VOC)이 감소하는지를 검증하였다. 그리고 통신사들의 서비스 상품의 인력투입, 소프트웨어 적용, 투자 등의 노력에 따른 고객 불만(VOC) 변화효과를 추가로 검증하였다. 서비스 상품별 실증 분석의 결과는 다음과 같다. 첫째, 학습곡선대로 시간에 따라 고객 불만(VOC)이 감소하였다. 둘째, 초고속 인터넷, 전화, IPTV 등은 인력투입, Network 장애, 계절요인으로 인해 고객 불만(VOC)을 증가 시키거나 감소 시켰다. 셋째, 서비스 상품별 다양한 변수는 고객의 체감 품질을 높이고 있지만, 오히려 지속적으로 감소하지 않는 서비스 패러독스(Service Paradox)현상이 발생하는 것을 알 수 있었다.

• Archives of Plastic Surgery
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• 제37권3호
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• pp.233-238
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• 2010

Purpose: As the use of soft tissue fillers becomes more popular, complications such as foreign body granuloma (FBG) are increasing. We report 120 cases of facial FBG and review the available literatures. Methods: 120 patients of facial FBG in our clinic from Mar. 2003 to Feb. 2008 were complied and analyzed. A retrospective chart review was done and patient satisfaction was evaluated with a questionnaire using 5 score scale. Patients with severe inflammation sign or bizarre deformity underwent surgical excision and those with minimal symptoms or a history of hyaluronic acid injection received injection therapy using hyaluronidase. Results: 100 females and 20 males were observed. The average age was 43.7 years (from 16 to 74). 84 patients received surgical therapy and 36, injection therapy. Deformity of facial contour, foreign body sensation and inflammation sign were the three main chief complaints. 84 patients did not know what the injection materials were. The known materials are as follows: collagen, hyaluronic acid, silicone oil, paraffin. 92 cases were performed by unlicensed practitioners, 29 by physicians. Anatomical site most frequently affected by the foreign body granuloma was the cheek (25.8%), followed by forehead (19.2%), lips (15.8%), nose (9.2%), mentum (8.3%), eyelid and eyebrow (4.3%) and temple (0.8%). In 21 patients (17.5%), FBGs were found on multiple sites. Patients with inflammation sign got the highest satisfaction ($3.19{\pm}0.73$) (p=0.001) among 3 chief complaints. And patient satisfaction was statistically higher in surgical therapy group ($3.43{\pm}0.72$) than in injection therapy group ($2.97{\pm}0.88$) (p=0.003). Conclusion: We suggest that it may be beneficial to tailor the type of treatment for FBG relying on wound state and patient's chief complaints. In surgical therapy, resolute approach is necessary to correct facial deformity definitely and to minimize inflammation. Injection therapy could be another option for those with minimal symptoms or a history of hyaluronic acid injection. To prevent foreign body granuloma, not only plastic surgeons but also other physicians should inject soft tissue fillers with great caution and we should warn the public of disastrous consequences associated with illegal medical practice.