• 대한통합의학회지
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• 제10권3호
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• pp.209-219
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• 2022

Purpose : The purpose of this study was two-fold: to investigate the effects of uncertainty and depression on the quality of life (QoL) of elderly people with chronic diseases and to provide basic data on the physical, emotional, and psychological factors affecting their QoL in the field of physical therapy. Methods : A questionnaire covering uncertainty, depression, and QoL was distributed among 320 elderly people. Pearson's correlation analysis was performed to examine the correlation between uncertainty (ambiguity, complexity, inconsistency, and unpredictability), depression, and QoL (physical, psychological, social, and living environment domains) of the respondents; furthermore, multiple regression analysis was performed to identify the factors affecting the QoL of the respondents with a chronic disease. Results : The sub-factors of uncertainty and QoL-"complexity and social domain" (r=-.295, p<.001), "complexity and living environment domain" (r=-.302, p<.001), and "inconsistency and living environment domain" (r=-.360, p<.001)-showed a negative (-) correlation, as did depression and the sub-factors of QoL-"depression and physical domain" (r=-.782, p<.001), "depression and psychological domain" (r=-.876, p<.001), "depression and social domain" (r=-.668, p<.001), and "depression and living environment domain" (r=-.731, p<.001). The factors affecting QoL were complexity (𝛽=-.122, p<.001), inconsistency (𝛽=-.102, p=.002), unpredictability (𝛽=.112, p<.001), and depression (𝛽=-.850, p<.001). The relative influence of the independent variables was in the order of depression, complexity, unpredictability, and inconsistency, and the explanatory power was 77.1 % (F=215.853, p<.001). Conclusion : It is important to help the elderly with chronic diseases reduce the negative impact on their quality of life by helping them gain support from their families and medical professionals and by increasing their understanding through communication so that they can transition from negative emotions to positive emotions of opportunity.

• 한국전문물리치료학회지
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• 제17권2호
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• pp.75-83
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• 2010

This study purposed to analyze difference in the perception of service quality between physical therapy patients and physical therapists and to provide basic materials for maintaining high service quality that meets patients' expectation in each service area. For this study, we conducted a questionnaire survey with physical therapy patients and physical therapists in Jeju from the 6 to 30 of January, 2010. In the survey, we received 133 questionnaires from patients and 125 from physical therapists, and used them in analysis. The instrument used in this study to measure service quality was prepared by the researcher through adapting and supplementing the SERVQUAL model developed by Parasuraman et al (1991). For our physical therapy environment, and it consisted of a total of 23 questions in five areas, namely, tangibility, reliability, responsiveness, assurance, and empathy. Patients' perception of service quality was high in order of reliability, assurance, empathy, responsiveness, and tangibility. In four areas with exception of reliability, quality perceived by patients was lower than that perceived by physical therapists, and particularly in responsiveness(t=2.82, p=.00) and empathy(t=2.02, p=.04), the difference between patients and physical therapists was statistically significant. In order to reduce the difference in the perception of service quality between patients and physical therapists, it is considered necessary to enhance physical therapists' perception of service quality and to prepare measures for improving service equality so that services would be provided through respectful communication with maintaining the dignity of patients, rather than focusing on disease.

• Journal of Korean Society for Atmospheric Environment
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• 제17권E1호
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• pp.25-33
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• 2001

This paper presents an overview of the UK Hydrocarbon Monitoring Network and summarises some of the lessons learnt from running and automated VOC monitoring network in th UK. The paper will describe the operation of the network and the Quality Control and Quality Assurance (QA/QC) procedures used to ensure that the data qality objectives are met. The provision of accurate measurements of ambient air pollutant concentrations is a valuable and high-profile service of Governments, assisting policy decisions and allowing members of the public to be well-informed. The need for such measurements has been increased in the UK by the National Air Quality Strategy and European Air Quality Directives, with the National Networks playing a central role in delivering the information. The Hydrocarbon Network provides measurements directly in support of monitoring requirements for benzene and 1,3-butadiene, and of 23 other hydrocarbon species important for their role in ozone and secondary particulate formation.

• 한국경영과학회지
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• 제41권1호
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• pp.71-85
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• 2016

Service channel environments have changed dramatically with the advent of new, online digital channels. This article studies the effects of perceived multi-channel service quality on customer satisfaction and loyalty in the banking industry and the moderating role of age, which is a characteristic of customers. The objective is to identify the quality factors that affect the overall satisfaction and loyalty of a multi-channel customer. A quantitative study was conducted on 900 customers, with the main targets being users of the nine primary Korean retail banks. Results show that perceived service quality of the physical environment, human service, Internet banking, mobile banking, and ATM has a positive influence on overall satisfaction and loyalty. Age moderates the relationship among physical environment quality, human service, and customer loyalty.

• 한국컴퓨터정보학회논문지
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• 제27권7호
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• pp.177-185
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• 2022

본 논문은 가상현실 기술 플랫폼에서 지속적으로 무대 공연을 관람하고자 하는 소비자의 의지와 그 안에서 심리적 계약의 매개 역할을 탐색하기 위해 서비스 품질 이론을 통합하여 지속적인 관람 모델을 구축하고 실증적 분석을 수행하고자 한다. 본 논문에서는 제안된 가설을 검증하기 위해 SPSS와 AMOS 소프트웨어 분석을 사용하였다. 가설검증을 통해 1. 상호작용의 질, 물리적 환경의 질, 결과의 질이 심리적 계약에 정(+)의 영향을 미치고 2. 심리적 계약이 계속 시청하려는 의지에 정(+)의 영향을 미친다 3. 상호작용의 질, 신체적 환경 품질 및 결과 품질은 심리적 계약을 통해 계속 시청하려는 의향에 긍정적인 영향을 미친 것으로 나타났다. 따라서 이 모델은 기업이 자신의 서비스 품질에 대한 소비자의 인식을 파악하고 특정 전략을 수립하며 무대 공연 기업에 새로운 방향과 통찰력을 제공하는 데 참고할 수 있다.

• 한국주거학회논문집
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• 제14권5호
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• pp.47-55
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• 2003

This project, conducted in Korea, sought to investigate the physical environment of 24 hurs child care centers in order to suggest desirable perspective on it. For this study, documentary research, interviews and survey methods were used. Materials of the 24 hurs child care center were reviewed. The interviews and survey were conducted in 25 public and private centers in Seoul, Busan, Ulsan and Jinju. Caregivers were surveyed children's daily living and regarding the evaluation of physical environment of kitchen, bathroom and restroom of the center. The result of the documentary review indicates that there need to be increased the number of the 24 hr child care centers with quality. Mostly, caregivers were satisfied with the physical indoor environment of the center. However, they wanted the sleeping room and bathroom with bathtub for 24 hurs caring children. This result would be helpful to create useful database for planning the 24 hrs child care center.

• 한국조리학회지
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• 제23권1호
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• pp.84-94
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• 2017

The purpose of this study is to empirically test a proposed relationship among perceived restaurant quality, type of restaurant, satisfaction, and return patronage intentions with a focus on solo diners. More specifically, the objectives of this study are to assess the effects of three perceived qualities (i.e., food, service, and physical environment) and types of restaurants on solo diner (1) satisfaction and (2) return patronage intentions. The findings show that the greatest weight was put on food quality in increasing both solo diner satisfaction and return patronage intentions. Service quality was the second important contributor in satisfying solo diners, followed by physical environment quality. In addition, the findings indicated that solo diner satisfaction was affected by different types of restaurants.

• 한국안전학회지
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• 제20권4호
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• pp.106-113
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• 2005

The housing is a human's basic space and the comfort and the safety are the most basic conditions. According to the flow of age for Well-Being since the 21th, the suppliers and the users of apartment are making best effort now for the embossment of green environmental quality of apartment, and outstretch their hands for marketing strategic purposes in a side of indoor and outdoor environment with distinctive elements. But these supply and use are on progress competitively with the simple distinction, it is thought that indoor and outdoor environment are must be promoted according to the survey of residents' consciousness. So this study aims to provide basic materials with residents for the promotion of comfortable dwelling environment by solving the basic safety problem and also aims to survey and analyze the residents' safety consciousness in object of physical and non-physical environmental quality of indoor and outdoor of apartment by analyzing indoor air quality pollution, the feeling of being victimize caused by air pollution and safety consciousness according to physical environment elements.

• 한국의류산업학회지
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• 제10권5호
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• pp.625-635
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• 2008

The purpose of this study was to investigate the mediating roles of the relationship quality and the switching cost during the processing of effects of service quality on the service loyalty in the beauty industry. Service quality factors were defined as the interaction quality, the outcome quality and the physical environment quality. The relationship quality were defined as the satisfaction and the trust of customer. Amos was used to analyze the research hypotheses and the proposed model. All research hypotheses were adopted. The empirical results were as follows; Service quality influenced positively on the relationship quality, and then the relationship quality yielded the service loyalty. Also the relationship quality influenced positively on the switching cost and then the switching cost influenced positively on the service loyalty. Each service quality dimension had a significant effect on the satisfaction, the trust and the relative importance of service quality dimensions on the satisfaction, the trust followed the order of the interaction quality, the outcome quality and the physical environment quality.

• 대한정형도수물리치료학회지
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• 제18권2호
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• pp.57-66
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• 2012

Background: The main purpose of this study was to know the educational environment on physical therapists who were working at clinical field after graduation. Methods: The subjects of this study were 241 therapists who took and OMPT or PNF course at Seoul, Incheon and Kyounggido. The data were collected during April to June 2012. The data were analysis by SPSS PC by cross-tab, mean, percentage. Results: The general characteristics of physical therapists who took post-graduate education: female (56.0%), 1-3 years clinical experience (41.5%), 25-29 years old (46.5%). The main reason to take post-graduate educational program was to learn more high quality therapeutic skills for the patients treatment (88.4%). But the condition of environment wes poor such as they pay all of expenses by themselves (54.9%), not permit to take international post-graduate educational program (77.2%). Conclusions : For the better post-graduate educational environment for the physical therapists, it needs systemic plan and sequential strategy with passion for the future.