• 제목/요약/키워드: Performance of team members

검색결과 187건 처리시간 0.028초

Team Management for Better Performance that Sells to Customers: Aligning the Stars

  • Kang, Eungoo;Hwang, Hee-Joong
    • 유통과학연구
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    • 제15권7호
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    • pp.19-24
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    • 2017
  • Purpose - There are several problems that organizations face to make a better team-based system such as free-rider issue, assigned difficult jobs unfairly and bickering between high performers and average performers. The purpose of this study is to provide solutions for practitioners through past academic studies on how organizations can resolve several issues in team management. Ultimately, it would lead to employees as better performers for organization's profitability and customers' satisfaction. Research design, data, and methodology - Solution 1 - put employees who have a similar performance ability together into a same team and apply 'growth' approach for low performance team. Solution 2 - make a new evaluation system which is balanced between individual's performance and team's performance. Solution 3 - monitor thoroughly to diffuse difficult works equally among teams and develop management practice system that may prevent or resolve difficult work-loads for a team or an individual performer. Result - Investigation suggests that organizations may resolve three conflicts which come from team base system. Moreover, the implications of results show that the most important criteria in team management depend on whether performers have a similar ability in the same team and management handles issue of justice and the performance of each employee is evaluated by total team performance evaluation simultaneously. Conclusions - All in all, our recommendation concludes that if three issues are resolved, the lack of trust in team-based system among team members will be missed.

지식상호보완성이 정보시스템 감리 성과에 미치는 영향 : 상주감리 관점에서 (An Analysis of the Effects of Knowledge Complementarities on the Performance of Information System Audit : A Perspective of the Resident Audit in the Project Office)

  • 장지연;김충영
    • 한국IT서비스학회지
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    • 제15권1호
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    • pp.113-129
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    • 2016
  • Recently, as Information System projects tend to be more complex, the importance of Information System Audit increases. In the same context, the need for the resident IS Audit also increases, which is supposed to deal with the possible risks and urgent issues by providing the appropriate support and timely coordination during IS project. Basically, for the effective IS Audit, the IS audit team members should be able to understand such a business context as work characteristics, business knowledge, goals, and culture of the organization. The audit team members should also be able to share the various knowledge of Information Technology and audit procedure with the owner of the project. Especially, for the resident audit, it is more important to fill the gaps in expertise between project owner and audit team. However, any studies on the need of common knowledge base (knowledge complementarities) in the IS audit have not been done so far. The purpose of this study is to analyze whether the knowledge complementarity based on inter-organizational communication between the project owner and audit team members makes an effect on the fidelity and performance of IS audit. In order to do this, the relationship among inter-organizational communication and knowledge complementarity, the fidelity of IS audit service, and performance of IS audit has been analyzed, using Structural Equation Model. The result shows that all the relationship is significant, which means that knowledge complementarity between the two different interest groups should be an effective factor on the fidelity and performance of IS audit. This result implies that, for better quality of IS Audit service, how to acquire the knowledge complementarity between the project owner and Audit team should be considered seriously as well as systematically in the process of IS Audit.

산업장에서의 보건관리업무 수행실태에 관한 연구 -경인 지역 산업장을 대상으로- (A Study on the Performance of Occupational Health Services in Kyung In Areas)

  • 조동란;김명순;안태성;고봉련
    • 지역사회간호학회지
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    • 제4권1호
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    • pp.25-37
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    • 1993
  • This study was designed to identify the performance of occupational health services of 37 industries located in Kyung in area. The data was collected by a structured questionnaire developed by the Academic society of Community Nursing. This analysis had two factors, one was related to six of the industries, and the other was the actual assignment procedures of the health team members. This study was undertaken from December 4, 1992 to January 21, 1993. The results of the study were as follows: 1. The study group was primarily manufacturing industries which employed 300-1,000 employees. 2. The actual assignment state of occupation health team members with the exception of nurses was not kept to the regulations of the industrial safety health law. 3. The following was the analysis of the performance of occupational health services with two factors: 1). The larger the size of the six industries, the more the performance of health education, health assessment, and health screening. 2) The actual. practice of occupational health team members working environmental measurement, was more frequently performed by a nurse other than health team members together. 4. 1) The subscription rate of the laborers for primary health screening was 94%, and of these 10% had the need of secondary health screening. As a results of the secondary health screening the degrees were 'A' 45%, 'C' 92%, 'R' 21%. Of these degrees 'C', 'R' 4% were follow up cases. 2) 43% of laborers needed special health screening and .of these the subscription rate was 99%. The main item of the special health screening was physical factors. After the special health screening 46% required .follow up, 30% required medical treatment, only reporting 18%, change work 8%, suspension from work place 2%.

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팀장의 변혁적 리더십과 팀 구성원의 셀프리더십이 팀 성과에 미치는 영향 -공기업 종사자를 중심으로- (Influence of Team Performance on the Transformational Leadership & SelfLeadership - Focus on the Employees of Public Enterprises -)

  • 배병옥
    • 한국콘텐츠학회논문지
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    • 제16권1호
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    • pp.766-777
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    • 2016
  • 본 연구는 기업 환경의 불확실성이 증가되고 있는 시점에서 변혁적 리더십과 셀프리더십이 팀 성과에 어떠한 영향을 미치는지를 분석함으로써 팀제의 효용성과 리더십의 중요성에 대한 시사점을 제시하는데 그 목적이 있다. 조직구성원 간에는 교환관계 질을 형성한다는 LMX이론과 사회교환이론 및 경영환경에 적합한 리더십을 발휘해야 한다는 상황이론을 본 연구의 이론적 배경으로 하고 있다. 국내 공기업 9개사를 대상으로 총 166개 팀 880명의 유효 데이터를 활용하여 SPSS 20.0을 이용 회귀분석으로 연구가설을 증명하였다. 연구결과 팀장의 변혁적 리더십은 팀 성과에 긍정적 영향을 미치며, 셀프리더십의 행위전략과 인지전략은 팀장의 변혁적 리더십과 팀 성과 간의 관계를 유의하게 조절하는 것으로 나타남으로써 당초 설정된 연구가설을 모두 채택하게 되었다. 특이한 점은 셀프리더십이 낮은 집단에서 그 효과는 더욱 강하게 나타났다. 본 연구결과가 함의한 바는 팀제 조직에서 팀의 관리자가 셀프리더십이 상대적으로 낮은 집단의 구성원들에게 관심을 갖고 실천할 수 있는 목표를 부여하여 구성원 스스로가 동기부여 될 수 있도록 배려한다면 그렇지 않은 경우와 비교해서 팀 성과는 뚜렷이 향상된다는 것이다.

가상 팀의 교류활성기억 시스템과 팀 성과의 관계 : 가상 팀 속성을 선행요인으로 (Transactive Memory System of a Virtual Team : Theoretical Exploration and Empirical Examination)

  • 신경식;서아영
    • 한국전자거래학회지
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    • 제15권2호
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    • pp.137-166
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    • 2010
  • 가상 팀은 구성원들이 지리적으로 떨어져 있고 기술로 매개된 환경하에서 주로 협업하기 때문에 대면접촉을 위주로 하는 전통적인 팀에 비하여 팀의 교류활성기억 시스템 (Transactive Memory System:TMS) 구축이 더욱 중요한 것으로 간주되고 있다. 본 연구의 목적은 TMS 이론을 중심으로 이론적 고찰 및 선행 변수를 탐색함으로써, 가상 팀의 효과적인운영을 위한 학문적 실무적 시사점을 제공하는 것이다. 이를 위하여 문헌조사를 통하여 가상 팀의 성과를 예측하는 이론적 모형을 개발하였다. 먼저 TMS를 구성하는 세가지 요인, 즉 (1) 전문성 파악, (2) 업무조정, (3) 인지기반 신뢰를 도출하였다. 그리고 TMS의 선행변인으로는 (1) 지각된 매체 풍부성, (2) 네트워크 연결강도, (3) 공유된 규범, (4) 지리적 거리등을 도출하였다. 제시된 이론적 모형을 검증하기 위하여 179개의 가상 팀을 대상으로 경로분석을 실시하였다. 분석결과, 가상 팀의 TMS를 구성하는 세가지 요인, 전문성 파악, 업무조정, 인지기반 신뢰는 가상 팀의 성과를 예측하는 결정적인 요인인 것으로 나타났다. 또한 TMS의 선행변인으로 제시된 지각된 매체 풍부성은 인지기반 신뢰에 유의한 정의 영향을 미치며, 네트워크 연결강도는 업무조정과 인지기반 신뢰에 유의한 정의 영향을 미치는 것으로 나타났다. 반면, 공유된 규범은 가상 팀의 교류활성기억시스템 구성 요인 세 가지 모두에 유의한 정의 영향을 미치는 것으로 나타났다. 예상과 달리, 구성원들 간의 지리적 거리는 TMS 세 가지 구성 요소 모두에 유의한 영향을 미치지 않았다.

스타트업 팀워크와 성과: 과업 갈등과 관계 갈등의 영향을 중심으로 (Startup Teamwork and Performance Research: the Impact of Task Conflict and Relationship Conflict)

  • 박준기;이혜정
    • 벤처창업연구
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    • 제11권2호
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    • pp.101-111
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    • 2016
  • 스타트업은 공동의 목표를 가지고 소수의 전문가들이 모여서 한정된 자원을 이용하여 창의석인 성과를 달성하는 소규모 조직이다. 실제 스타트업 환경에서 빈번하게 발생하는 갈등을 과업 갈등과 관계 갈등으로 구분하고, 팀워크에 미치는 영향을 긍정과 부정으로 나누어 연구 모형을 설계하였다. 팀워크의 요소로는 의사소통, 협업, 업무조정과 응집력을 설정하였으며 최종적으로 스타트업 팀의 성과에 미치는 개별 구성요소의 영향력을 검증하였다. 스타트업 팀 142개를 대상으로 설문조사를 통해 데이터를 수집하고 PLS를 이용하여 통계적으로 분석하였다. 구조모형 검증 결과, 과업 갈등은 팀워크에 긍정적인 영향을, 관계 갈등은 팀워크의 일부 요소에 부정적인 영향을 미치는 것으로 나타났으며, 팀워크 중 의사소통을 제외한 협업, 업무조정, 응집력은 팀의 성과를 높이는 효과를 가지고 있는 것으로 분석되었다. 이 결과를 바탕으로 스타트업 조직의 리더 또는 관리자와 구성원을 위한 조직 운영 방안을 제시하고, 이론적 기여점을 서술하였다.

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PL 리더십 성향과 프로젝트 특성요인이 프로젝트 참여 만족 및 성과에 미치는 영향 (The Effect of PL Leadership and Characteristics of Project on Project Participants' Satisfaction and Performance)

  • 양희동;김명진;강소라
    • Asia pacific journal of information systems
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    • 제20권4호
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    • pp.53-79
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    • 2010
  • The study was originated from recognition that project participants' satisfaction should be Improved to raise project performance and to make progress of a successful project since the above dissatisfaction was operated as a danger factor of the project. The study selected one large-scale sample project and attempted measuring characteristics of the project, participants' satisfaction and project performance with the whole project participants. The study analyzed correlations between individual level (team members) and group level (development team), and examined what effect a sub project manager under complicated hierarchical organization of the large-scale project, namely PL (project leader)'s leadership style had on each individual project participant's satisfaction and what effect project uncertainty in organization/technology environment had on project participants' satisfaction and project performance. The study verified that development team (group) had an effect on team member (individual)-level project participants' satisfaction by disclosing that there was a significant dispersion among groups within project participants' satisfaction by each individual. It is analyzed that it is necessary to make improvement through approach by each pertinent team to raise individual-level project participants' satisfaction. The study also verified PL's ideal leadership under strict methodology and hierarchical control of the large-scale project. Based on the verification of the hypotheses, the results of the analysis were produced as follows. First, the development team affects the satisfaction level that an individual has when he/she participates in a project. This suggests that the satisfaction with project participation should be improved at the team level. In addition, the project management style and leadership orientation of the manager of a sub project who is mostly affected by the team proved to have a direct influence on the satisfaction with project participation and project performances. Second, both the performance-oriented leadership and the relationship-oriented leadership of the PL of the development team were verified to have a significant effect on the satisfaction of the team members associated with project participation. In other words, when the team members recognize that the PL of the development team shows both the performance-oriented leadership and the relationship-oriented leadership, their satisfaction with project participation increases accordingly. Third, it was verified that the uncertainty of the organizational environment significantly affects the satisfaction level when the PL of the development team exerts a relationship-oriented and performance-oriented leadership. The higher the uncertainty of the organizational environment is, the more the satisfaction with project participation decreases whereas the relationship-oriented leadership has a more positive effect on the satisfaction than the performance-oriented leadership style. Fourth, when the PL of the development team exerts the relationship-related and performance-related leadership, the uncertainty of the technological environment has a significant influence on the satisfaction level. The higher the uncertainty of the technological environment is, the more the satisfaction with project participation decreases whereas the performance-oriented leadership has a more positive effect on the satisfaction than the relationship-oriented leadership style. The result of the research on the uncertainty of the project environment suggests that when the development team leader exerts a relationship-oriented and performance-oriented leadership style, the uncertainty of the organizational environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the organizational environment, the more the satisfaction level decreases, and the relationship-oriented leadership style affects the satisfaction level more positively than the performance-oriented leadership style. In addition, when the development team leader displays a relationship-oriented and performance-oriented leadership style, the uncertainty of the technological environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the technological environment. the more the satisfaction level decreases. The performance-oriented leadership style as well affects the satisfaction level more positively than the relationship-oriented leadership style. Based on the above results, the research provides the following implications when handling multiple concurrent projects. First, the satisfaction with the participation in the multiple concurrent projects needs to be enhanced at the team (group) level. Second. the manager of the project team, particularly the middle managers should have both a performance-oriented and relationship (task and human)-oriented attitude and exert a consolidated leadership in order to improve the satisfaction of team members with project participation and their performances. Third, as the uncertainty factor of the technological and organizational environment among the characteristics factors of the project has room for methodological improvement depending on one's effort even though there are some complications, we need to continuously prevent and control the risks resulting from the uncertainties of the technological and organizational environment of the project in order to enhance the satisfaction of project participation and project performances. Fourth, the performance (task)-oriented leadership is required when there is uncertainty in a technological environment while the relationship (human)-oriented leadership is required when there is uncertainty in an organizational environment. This research has the following limitations. First, this research intended to select one large-sized sample project and measure the project characteristics, the satisfaction of all the participants associated with project participation, and their performances. Therefore, it is inappropriate to generalize and apply the result of this result onto other numerous projects. Second, as this case study entailed a survey to measure the characteristics factors and performance of the project, since the result value was based on the perception of project team members, the data may have insufficient objectivity. Third, though this research targeted on all the project participants, some development teams did not provide sufficient data and questionnaires were collected from some specific development teams among the 23 development teams, causing a significant deviation in the response rate among the development teams. Therefore, we need to continuously conduct the follow-up researches making comparisons among the multiple projects, and centering on the characteristics factors of the project and its satisfaction level.

수술실 타임아웃 프로토콜 개발 및 적용 (Development and Application of Timeout Protocol on OR)

  • 박정숙;김은희;이혜란
    • 성인간호학회지
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    • 제20권2호
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    • pp.353-363
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    • 2008
  • Purpose: This study was conducted to develop a timeout protocol as the process of patients verification in the operating room, and to evaluate its effects. Methods: The timeout protocol was developed based on the experience of practices and the universal protocol of JCAHO 2004. The subjects of this study were 192 surgical members working in the operating room at an university hospital in Daegu, Korea. Results: The timeout protocol was developed in six steps; participants verification, encouragement of compliance, verification of right 3 PSP, agreement of surgical team members, verification of the parties to a patient, patient agreement. The data which have been resulted from the experimental group show significantly higher than those of control group as follows; cognition(t = -6.580, p = .000), contents of performance; progress of anesthesiologist as leader(${\chi}^2$ = 29.029, p = .000), verification of right patient, right site and right procedure(${\chi}^2$ = 40.663, p = .000), participation of surgical team(${\chi}^2$ = 68.412, p = .000), and the number of cases of performance(${\chi}^2$ = 242.900, p = .000). Conclusion: It suggests that medical accidents caused by failures in a preoperative verification process can be prevented if a timeout is conducted active involvement and effective communication among surgical team members for a final verification of the correct patient, procedure, and site.

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Quantitative Analysis: Team management for Better Employee Performance in the US Retail Supply Chain

  • KANG, Eungoo;HWANG, Hee-Joong
    • 유통과학연구
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    • 제19권7호
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    • pp.19-27
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    • 2021
  • Purpose: Former research has argued that organizations in distribution channels face several issues to make a better team-based system. The purpose of the present research is to measure between employee's job performance and three major issues which disturb a solid team system. Research design, data and methodology: Scant past studies are available to guide for team practitioners which elements should be eliminated to improve team performance. To achieve this goal, the present authors obtained 267 US workers in distribution channels and conducted ANOVA test to measure the relationship between three team issues (Free-rider, Trust, and Communication) and job performance. Results: Our statistical findings clearly suggests that there was a statistically recognizable difference at the significance level of probability between the mean value of employees' job performance and three major issues, showing the high degree of job performance can be occurred by eliminating three major team issues. Conclusions: Therefore, the present research concludes that it is necessary that team-based management in the supply chain should focus on removing free-rider issues and also adopt open communication lines to overcome team-building challenges due to communication. Above all else, the ability to increase trust can be enhanced via task delegation and more team members' engagement.

분산인공지능 모델을 이용한 효과적인 팀 의사결정에 관한 연구 (A Study of Effective Team Decision Making Using A Distributed AI Model)

  • 강민철
    • Asia pacific journal of information systems
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    • 제10권3호
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    • pp.105-120
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    • 2000
  • The objective of this paper is to show how team study can be advanced with the aid of a current computer technology, that is distributed Artificial Intelligence(DAI). Studying distributed problem solving by using groups of artificial agents, DAI can provide important ideas and techniques for the study of team behaviors like team decision making. To demonstrate the usefulness of DAI models as team research tools, a DAI model called 'Team-Soar' was built and a simulation experiment done with the model was introduced, Here, Team-Soar models a naval command and control team consisting of four members whose mission was to identify the threat level of aircraft. The simulation experiment was performed to examine the relationships of team decision scheme and member incompetence with team performance. Generally, the results of the Team-Soar simulation met expectations and confirmed previous findings in the literature. For example, the results support the existence of main and interaction effects of team decision scheme and member competence on team performance. Certain results of the Team-Soar simulation provide new insights about team decision making, which can be tested against human subjects or empirical data.

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