• Industrial Engineering and Management Systems
• /
• v.7 no.3
• /
• pp.214-227
• /
• 2008

Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

• Korean Management Science Review
• /
• v.18 no.1
• /
• pp.89-105
• /
• 2001

The performance of Cellular Manufacturing (CM) systems has been rigorously investigated during the last two decades, but the extent of empirical research on CM is limited. A major objective of this study is to examine the relationship between critical success factors, employees' implementation attitudes and performance of CM systems. Two hypothesis were formulated &d Tested: (1) The impact of critical success factors on performance and to what extent does certain critical success factors correlate with performance\ulcorner (2) How does the relationship between critical success factors and performance differ by employees' implementation attitudes\ulcorner Results from the study provide partial support for relationship between critical success factors (infrastructure, organizational immersion, autonomous management) and performance. The results also show that differences in performance of organizations grouped by degree of employees' attitudes could be found.

• Journal of Korean Society for Quality Management
• /
• v.28 no.2
• /
• pp.89-102
• /
• 2000

Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.

• The Journal of Information Systems
• /
• v.32 no.2
• /
• pp.109-135
• /
• 2023

Purpose This study is based on previous studies related to the function and operating system of the project management system for efficient project management. The purpose of the study is, first, to find out how the project performance is affected by the utilization of the project management system and the involvement of the PMO. Second, the mediating effect of implementing integrated management between the project management system and project performance is to be demonstrated. Design/methodology/approach Based on previous studies related to project management, this study designed a research model by integrating functional factors derived from project management system design studies, integrated management factors, and factors derived from PMO function studies. Findings As a result of the empirical analysis, this study first confirmed that high utilization of the project management system and high involvement of the PMO are factors that affect project performance. In addition, it was confirmed that the establishment of the system and the introduction of PMO do not guarantee project performance. Second, it was confirmed that the execution of integrated management has a mediating effect between the system and the project performance, and that the high utilization of the system has a positive effect on the mediating effect.

• International journal of advanced smart convergence
• /
• v.13 no.2
• /
• pp.235-248
• /
• 2024

The performance of informatization differs depending on its utilization, investment and construction methods. This study analyzed the key factors affecting the performance of informatization based on a public survey on the information system operation of small and medium-sized companies in Korea. Through structural equation modeling and one-way ANOVA, the study identified the pathways leading to performance. As a result of the analysis, it was confirmed that higher levels of top management support are associated with increased information system use and performance. Similarly, higher levels of information system use are correlated with better performance of information systems. This research is significant as it investigates and reveals how top management support and information system usage work in the cases of SMEs in South Korea, which is a leading country in manufacturing. The findings of this study will provide valuable insights for SMEs, whether they have already developed an information system or plan to do so, in their efforts to enhance corporate competitiveness.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.29 no.1
• /
• pp.94-100
• /
• 2006

The risk management is an organized method for identifying and measuring risk and for selecting, developing, and implementing options for the handling of risk. The risk management covers all programatic and technical factors which affect the system development performance, cost, and schedule. While technical issues are primary concern for systems engineering, the three elements(performance, cost, and schedule) must be balanced for a successful risk management process. This paper proposes the risk management process for the KSLV-I(Korea Space Launch Vehicle-I) program using computer-aided systems engineering tool, Cradle. The risk management process of KSLV-I program is similar to the general risk management process, but it has its own specific features to manage large-scale complex characteristics of KSLV-I program.

• Asia pacific journal of information systems
• /
• v.25 no.3
• /
• pp.597-625
• /
• 2015

Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

• Asia pacific journal of information systems
• /
• v.13 no.2
• /
• pp.199-217
• /
• 2003

Based on the IS literature on software project risk management, we developed an integrated model to investigate the risk factors and risk management factors in project development. We also analyzed the interrelation between project risk and project risk management. The questionaries are collected from 83 project leaders. We tested reliability and validity of the measure and analyzed the obtained data. The results support our risk-based hypothesis that shows the importance of risk management in reducing project risks and improving performance of project and process.

• Journal of Korea Technology Innovation Society
• /
• v.1 no.3
• /
• pp.299-312
• /
• 1998

This paper explores the possibility of improving R&D management system through researchers' satisfaction analysis. The relationship between job satisfaction and performance has traditionally been one of the engaging topics in organization psychology. However, the research results of the past showed the relatively low level of correlation between satisfaction and performance at the individual level. In contrast to these past research results, recent research results on this relationship at the organizational level revealed the higher correlation between these two factors, The present study extends this 'satisfaction and performance' hypothesis to the development and improvement of R&D management system. That is, we used the results of researchers' satisfaction analysis to devise appropriate criteria for the design and implementation of more effective R&D management systems. This paper seeks to show that we can make fruitful use of researchers' satisfaction analysis in order to choose a more effective one among alternative R&D management systems.

• Knowledge Management Research
• /
• v.13 no.3
• /
• pp.79-103
• /
• 2012

Recently because the IS development project is large scale and complicated, the necessity of tools that can manage effectively smooth communications and the harmonized project between the interested parties is exposed. According to this fact, many companies are investing enough to the PMS (Project Management System) for the sake of the systematic management of the IS development project, and also this PMS is emerging as one of the indispensable tools for the successful IS development project by casting off from a auxiliary means for the past project management. However, as had been expected, whether the introduction of the PMS is possible to facilitate communications within a project team, and a main motivation that can derive individual performance and organizational performance that participated in the IS development project is induced or not are not verified still empirically and apparently. With respect to this, a survey was conducted to examine how PMS quality affected user satisfaction, communication, individual performance and project performance. The effects of the data gathered were verified by structural equation model analysis.