• 한국IT서비스학회지
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• 제18권5호
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• pp.119-132
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• 2019

This study aims to analyze how specific features of a mobile platform such as economic feasibility, interactivity, safety, and design are correlated with perceived ease of use and customer satisfaction, targeting those who purchase delivery food on a mobile platform dedicated to delivery services. A survey was conducted on customers who had bought delivery food on a mobile platform and the data collection was conducted from August 19, 2019 to September 18, 2019, using 300 mobile platform service users. A total of 300 copies were retrieved. 249 valid samples of 300 copies were analyzed with SPSS 23.0 and AMOS 23, and In addition, programs including SPSS and AMOS were used for the analysis of frequency, confirmatory factor, reliability and validity, correlation and structural equation model. Major findings of such analysis are as follows. First, design characteristic of a mobil platform had relevant impacts on perceived ease of use. However, economic feasibility, interactivity, and safety did not significantly affect perceived ease of use. Second, perceived ease of use had a significantly influenced on the extent of customer satisfaction. Hence, from practical and academical point of views based on the results of this analysis, this study is expected to provide directions and some practical and useful implications for a mobile platform for food delivery services.

• 문화기술의 융합
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• 제9권3호
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• pp.385-390
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• 2023

본 연구는 비대면 수업 환경에서 학생들이 성적평가에 대해 어떻게 인식하고 있는지 구체적으로 이해를 돕고자 Google Classroom에 참여한 대상으로 설문조사를 실시하여 비대면 수업 성적평가에 대한 지각된 공정성의 선행요인과 결과요인을 탐색하였다. 우리는 콘텐츠 상호작용성 수준에 따라 학생들이 성적평가의 공정성을 인식하는 수준이 달라질 수 있음을 발견하였고 사회적 실재감이 학생들의 지각된 성적평가 공정성을 예측하는 변인임을 검증하였다. 또한, 지각된 성적평가 공정성은 수업에 대한 만족도와 학업 성취도에 유의미한 영향을 주는 것을 발견하였다. 5-8 바랍니다.

• International Journal of Contents
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• 제12권3호
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• pp.47-53
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• 2016

The purpose of this study was to examine how Korean students accept and use mobile-assisted language learning (MALL) and investigate related factors that potentially affect MALL usage. The participants were 244 undergraduate students who were surveyed with a questionnaire. The research model, which included students' self-efficacy, content reliability, interactivity, perceived enjoyment, perceived usefulness, perceived ease of use, attitude, and behavioral intention to use MALL, was developed based on the technology acceptance model (TAM). The structural equation modeling (SEM) technique was employed in order to analyze the overall results of modified TAM and the research model. The results indicated that TAM was a good theoretical tool to understand students' acceptance of MALL. In addition, all constructs, with the exception of self-efficacy and interactivity, had significant effects on students' acceptance possibilities of MALL. Limitations and suggestions for the further study are also presented.

• Journal of Information Technology Applications and Management
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• 제28권6호
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• pp.1-21
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• 2021

This study is about Augmented Reality Game (AR Game) applied to Pokemon Go, which has recently been a sensational game. We focused on and analyzed the intention for continuous use as a dependent variable. We made hypotheses through previous studies and used spatial presence, perceived interactivity, perceived pleasure, and sickness as independent variables. Immersion was set up as a mediating variable. We conducted the study using 198 data, which people who experienced AR games responded. The results were as follows. First, spatial presence and perceived pleasure were found to have a significant effect on immersion, as in previous studies. Second, the relationship between sickness and immersion, which were shown to have a negative relationship in previous studies, we found that variables had a positive relationship unlike previous studies and rejected the hypothesis. Third, perceived interactivity, which is one of the crucial variables to affect the intention for continuous use, we found not to have a significant relationship among perceived interactivity, immersion, and the intention for continuous use. This result is opposite from previous studies, and further research on this issue is expected. We conducted this study with an individual user's view on immersion and the intention for continuous use rather than focusing on technical or political topics. Besides, this study has a significance that drew different results from previous studies and explored people who relish AR games with the characteristics of personal variables.

• 복식문화연구
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• 제26권6호
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• pp.836-851
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• 2018

Digital signage in a smart store would engage and invoke responses from consumers because good in-store experiences are more important than ever. Thus, the present study investigates consumer perceptions of interactive digital signage integrating technology acceptance model. Specifically, the current study examined 1) the effects of personal and fashion innovativeness on interactivity; 2) the effect of interactivity on perceived usefulness, ease of use, and enjoyment; and 3) the effects of perceived usefulness, ease of use, and enjoyment on intentions to use the products and the store, visit the store, and engage in word-of-mouth. As a pre-study, two researchers visited the smart stores of six brands in Seoul, all of which integrate various technologies in the fashion field. A video clip was developed as a stimulus to the study. A total of 214 responses were gathered and analyzed. The results were as follows. Personal innovativeness has a significantly positive effect on interactivity, whereas fashion innovativeness has no significant effect. Interactivity had positive effects on the perceived usefulness, ease of use, and enjoyment. Consumer responses (i.e., intentions to use, visit, and engage in word-of-mouth) were predicted by usefulness and enjoyment, but not by ease of use. The findings of this study could provide the fashion industry and retailers practical and valuable insights into enhancing consumers' in-store experiences through the use of interactive digital signage.

• 한국의류학회지
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• 제42권1호
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• pp.183-194
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• 2018

This study investigated the characteristics of Omni Channel and examined the influence of them on consumers' perceived functional value and emotional value as well as the effect of perceived functional value and emotional value on user's intention of use through Omni Channel. To verify the research model, the questionnaire survey was conducted on 20's to 40's men and women residing in Seoul and the metropolitan area by convenience sampling. The number of copies used for data analysis was 696. To verify the research model, factor analysis, reliability analysis, and structural equation model analysis were performed using AMOS 20.0. First, Omni Channel characteristics consisted of four factors: instant connectivity, location-based provability, interactivity, and entertainment. Second, the instant connectivity, location-based provability and entertainment positively influenced functional value and emotional value; however, the interactivity was significant only to the emotional value. Third, consumers' perceived value of Omni Channel characteristics had a significant effect on attitude. Fourth, the more favorable the attitude toward Omni Channel is higher for the intention to use Omni Channel.

• 한국정보기술응용학회:학술대회논문집
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• 한국정보기술응용학회 2006년도 춘계학술대회
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• pp.437-462
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• 2006

The objective of this study is to investigate what factors influence a major role in building trust on Internet shopping mall and to examine whether these factors on trust have differences between Korean and Chinese users. Based on relevant literature review, this study posits six factors of transaction security, perceived reputation, Perceived size, interactivity, propensity of trust, and familiarity as key determinants of trust in internet shopping mall. Analysis of 470 responses(Korean: 320 users, Chinese: 150 users) of survey questionnaire indicates the following; First, in terms of the relationship between influencing factors and the trust, five factors of transaction security, perceived reputation, perceived size, interactivity, and propensity to trust have a significant positive effects on the trust. Second, the differences between Korean and Chinese users are transaction security, perceived size, and familiarity. In conclusions, we suggested the factors to create user trust in internet shopping mall. Also we suggested differences in the determinant factors between Korean and Chinese users, and discussed some policies to build the trust in each user types.

• 경영과정보연구
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• 제28권1호
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• pp.125-156
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• 2009

본 연구의 주목적은 1인 미디어 사용자의 만족과 몰입에 영향을 미치는 특성요인을 구체화시켜 보는 것이다. 이러한 연구목적을 달성하기 위하여 1인 미디어, 지각된 위험 및 상호작용성, 그리고 만족과 몰입 등에 관한 종합적인 문헌고찰 결과를 토대로 연구모델을 개발하였다. 본 연구에서는 1인 미디어 사용자의 만족과 몰입에 영향을 미칠 것으로 예상되는 특성요인으로 프라이버시 위험, 사회적 위험, 시간적 위험, 경제적 위험 등을 포함하는 지각된 위험과 능동적 통제, 양방향 커뮤니케이션, 반응성 등을 포함하는 지각된 상호작용성의 크게 두 가지 범주를 제안하였다. 설문조사 수행 결과, 1인 미디어를 사용해 본 경험이 있는 428명의 표본으로부터 응답자료가 수집되었으며, 이를 대상으로 SPSS 15.0과 AMOS 5.0 등의 통계패키지를 활용하여 요인분석, 신뢰성분석, 측정모델분석, 그리고 구조모델분석 등을 순차적으로 실시하였다. 본 연구의 가설검정 결과를 요약해 보면 다음과 같다. 첫째, 프라이버시 위험, 능동적 통제, 양방향 커뮤니케이션, 반응성의 네 가지 요인이 사용자 만족에 유의미한 영향을 미치는 것으로 밝혀졌다. 둘째, 프라이버시 위험, 시간적 위험, 경제적 위험, 능동적 통제, 양방향 커뮤니케이션의 다섯 가지 요인이 사용자의 몰입 정도에 유의미한 영향을 미치는 것으로 나타났다. 셋째, 1인 미디어 사용자의 만족은 몰입에 긍정적인 영향을 미치는 것으로 밝혀졌다. 분석 결과를 토대로 본 연구에서는 관련분야 연구자들을 위한 이론적인 시사점과 1인 미디어 활성화 및 마케팅 전략을 위한 관리적 차원의 함의를 논하였다. 마지막으로 본 연구의 한계점과 향후 연구방향을 제시하였다.

• 한국HCI학회논문지
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• 제14권1호
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• pp.35-43
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• 2019

본 연구에서는 챗봇 기반 인터페이스 이용 시 상호작용성과 사용 모드가 어떻게 사용자 경험에 영향을 미치는지에 대하여 알아보았다. 챗봇은 인공지능 및 자연어 처리 기술의 향상에 힘입어 빠른 속도로 상용화되고 있다. 하지만 대부분의 연구가 챗봇의 성능을 높이기 위한 기술적 측면에만 집중된 실정으로, 사용자 경험 측면의 연구가 시급하다. 이에 본 연구에서는 챗봇 인터페이스의 사용자 경험 양상을 살피기 위하여 인터페이스의 '상호작용성' 수준과 사용자의 인터페이스 상황인 '사용 모드'가 어떻게 사용자의 만족, 몰입, 지각된 유용성에 영향을 미치는지 살펴보았다. 연구 결과 상호작용성은 그 수준이 높을수록 더 높은 사용자 경험을 환기했다. 또한 사용 모드는 주 효과를 보이지는 않았지만, 상호작용성과 몰입에 대하여 상호작용 효과를 나타냈는데, 구체적으로 사용자의 인터페이스 사용 목표가 뚜렷한 상황 속에서 상호작용성이 높을 경우 몰입이 최대로 올라간다는 결과가 도출되었다. 이를 통해 긍정적인 사용자 경험을 이끌어 낼 수 있는 챗봇 인터페이스를 디자인하기 위해서는 상호작용성을 반드시 고려해야 하며, 구체적 목적을 수행하길 원하는 사용자에게는 쉽게 과업을 달성할 수 있도록 추가적 기능을 제공해야 한다는 사실을 밝혀내었다.

• 무역학회지
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• 제45권1호
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• pp.279-300
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• 2020

The cosmetic medical information mobile platform is evolving into a new channel for searching and obtaining relevant information before using cosmetic medical service. In addition, the medical institutions can facilitate the medical contracts, and take advantage of systemic customer management through the cosmetic medical information mobile platform. Therefore, the paradigm of the cosmetic medical mobile service industry is facing a flow of change through the use diffusion of cosmetic medical information mobile platform. In this study, in order to explore the factors affecting the use diffusion of the cosmetic medical information mobile platform, this study used the research model of the influence of the characteristics of the cosmetic medical information mobile platform on perceived convenience and usefulness, and use diffusion by applying TAM(Technology Acceptance Model). As a result, immediateness, interactivity, and customization in the characteristics of cosmetic medical information mobile platform had positive effects on the perceived convenience. Also, interactivity, customization, and economics had positive impacts on perceived usefulness. In addition, perceived convenience and usefulness had positive effects on the use diffusion. Through this study, the factors influencing the use diffusion of cosmetic medical information mobile platform were actually explored, and the service value of the cosmetic medical information mobile platform were categorized. Future research is expected to contribute to the continuous improvement of quality and expansion of the cosmetic medical service market based on various research.