• Asia pacific journal of information systems
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• 제27권3호
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• pp.156-175
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• 2017

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers' psychological processes and presents useful implications on the importance of privacy and security in these services.

• 한국포장학회지
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• 제21권2호
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• pp.61-65
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• 2015

Agricultural products packaged for transportation are put in the various dangerous environments owing to the damage factors like vibration, shock, compression, climate etc. under the distribution process. On fruits packaging for transportation, especially, the shock and vibration is considered as the most important damage factors. A major cause of shock damage to fruits is drops during manual handling. Especially, the damages of fruits during the parcel delivery service are very serious. The parcel delivery services of fruits are increasing and contribute to increasing of farm house earning. Also, the freight vehicle is mostly used to transport the fruits. Shock and impact generated by the freight vehicle may give serious damage to fruits. The optimum packaging design of parcel delivery service of fruits during transportation is required to reduce the fruits damages. In order to design the packaging system for parcel delivery service of fruits considering the transportation environment, the comprehension of characteristics for vibration and shock generated by manual handling and acting on transportation vehicles under various road conditions and loading methods is required. This research was performed to analyze the shock characteristics, acceleration level and power spectral density (PSD) during the parcel delivery service of fruits. The overall level of recommended PSD profile in a specific transportation of parcel delivery service for fruits was $0.63G_{rms}$.

• 품질경영학회지
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• 제50권3호
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• pp.407-424
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• 2022

Purpose: This study examines the relationship between the environment, society, and governance (ESG) perception of service providers and service quality by considering job satisfaction as a mediator in the Korean parcel delivery context. Methods: This study uses a multi-level analysis by incorporating organizational and individual levels of analysis. It employs a survey method for measuring the ESG perception of parcel delivery persons and service quality ratings from the Korean government. A hierarch regression analysis with 241 responses was used to test hypotheses. Results: The results of this study provide evidence that the ESG perception, particularly its social dimension, of parcel delivery persons is positively associated with service quality. This study also finds the positive effect of the ESG perception on job satisfaction. However, the mediating effect of job satisfaction between the ESG perception and service quality was not confirmed. Conclusion: This study presents significant implications for scholars and practitioners. Parcel delivery companies should implement relevant ESG activities and communicate them with their service persons to improve delivery service quality. The ESG perception of employees plays a critical role in the moment of truth in parcel service delivery to enhance customer satisfaction and service quality.

• 한국포장학회지
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• 제25권2호
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• pp.23-29
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• 2019

The volume of parcel delivery is steadily increasing with the rapid growth of the global online e-commerce market. However, a large amount of packaging materials used for these parcel delivery is finally causing environmental problems as waste. The rapid increase of these packaging waste has been making many countries to research ways to reduce the generation of distribution packaging waste. In this study, we have measured the empty space ratio for 131 packagings of parcel delivery purchased through the several domestic online stores in order to investigate the present situation in connection with the degree of excessive or overpack in korean parcel delivery packagings, so that 64 packagings were exceeded 50% in the empty space ratio. And we have suggested ways to reduce the generation of distribution packaging waste raised by e-commerce-based parcel delivery through analyzing the previous research and case studies ; one is to optimize and minimize the packaging design by safe transit test(field-to-lab test), another is to develop a reusable & returnable transport packaging and system applicable in the domestic supply chain, the other is to regulate directly with a policy.

• 유통과학연구
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• 제14권3호
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• pp.73-83
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• 2016

Purpose - The parcel delivery service(courier) industry all over the world has been expanding its market so far, but its growth has been declining in recent years. In this situation, most parcel delivery companies are having trouble with managing themselves because of the pressure from the customer to increase service level and decrease the rate. The purpose of this study is to provide ways to improve competitive advantages of the parcel delivery service industry by evaluating the multi-period operating efficiency of Korea, Japan and global service providers. Research design, data, and methodology - The data for the period of 2011 to 2014 were collected from the annual reports published by parcel delivery companies. In this study, we analyze the marketability (revenue), profitability (operating profits), and management conditions (net profits) of parcel service companies by combining information on human resources (number of employees) and material resources (total assets and equity). Therefore, the number of employees, total assets, and equity are selected as input variables, and revenue, operating profits, and net profits as the output variables. In this study, DEA (Data Envelopment Analysis) is used to measure the comparative efficiency and MPI (Malmquist Productivity Index) is used to analyze the trend of change of the efficiency for a multi-year period. Results - The operational efficiency scores of medium-sized parcel delivery companies in Korea are higher than other larger competitors such as Korean, Japan and Global larger companies. As of 2014, Logen(1.878) was found to be the most efficient parcel delivery enterprise, followed by KGB (1.224), and Kyoungdong(1.002). Otherwise, Hanjin(0.235), CJ(0.262), Hyundai Logistics(0.657), DHL(0.611), UPS(0.766), FedEx(0.498), TNT(0.350), Yamato(0.762) and Sagawa(0.520), larger sized companies, were done inefficiently. The productivity of parcel delivery companies is influenced by endogenous factors as well as exogenous ones such as changes in business environment and technological advances. Conclusions - Korean medium-sized companies have relatively high efficiency scores in operation. That is why they still survive the competitive market in Korea where market restructuring on the industry has been expected to be conducted for many years. The reason why medium-sized couriers had higher efficient scores than larger couriers is that most of couriers spend more operating expenses versus unit price of delivery which is the amount of money that is needed in order to send a package by parcel service. So the delivery unit price must be taken into account by all the expenses associated with the cost of fuel, labor and maintenance expenses for facilities, etc. therefore, the unit price must be increased to strengthen business competitive power. In order for the industry to have more competitive advantage, the companies need to make profits by increasing demand volume and raising the delivery rate to provide high-quality delivery service to customers. And both endogenous and exogenous change must take precedence in order to strengthen their competitiveness.

• 산업경영시스템학회지
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• 제35권2호
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• pp.189-195
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• 2012

Parcel delivery services are a bit different from general vehicle routing problems since the services require a deliver's walking time to give the parcel to the customer. This time takes more than 1/4 of total delivery time, but it is ignored for the convenience of algorithm design in general. The walking time is too big to be ignored if we need to estimate necessary delivery time precisely as much as possible, or to design a heuristic with varying vehicle moving speeds in metropolitan area. For these reasons, the walking times are surveyed and analyzed to use on the design of VRP heuristic for parcel delivery services in this research.

• 한국포장학회지
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• 제26권2호
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• pp.99-103
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• 2020

The volume of parcel delivery is steadily increasing with the rapid growth of the global online e-commerce market. However, a large amount of packaging materials used for these parcel delivery is finally causing environmental problems as waste. In this study, we have taken a pilot test on the returnable parcel delivery packaging & service, which is one of various ways to reduce the generation of the distribution packaging waste raised by e-commerce-based parcel delivery. For the purpose of this project, we made 300 boxes of returnable & foldable delivery packaging(415 mm × 280 mm × 160 mm) and have cooperated with e-commerce company(CJ ENM) & logistics company(LogisAll). Consequently, about 50% of the delivered packages was returned because of the lack of consumer's understanding on the returnable packaging system. We finally have suggested the policy strategy to get over problems derived from the experiment, like the retrieval rate and cost of the returnable packaging, economic efficiency and so on.

• 대한안전경영과학회지
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• 제5권4호
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• pp.219-228
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• 2003

Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has been extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality (Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.

• 유통과학연구
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• 제18권4호
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• pp.39-50
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• 2020

Purpose: This paper aimed to study the current locations of post offices to analyze service coverage area for parcel delivery in the Eastern Economics Corridor (EEC), which must be considered in the last mile to extend delivery service for e-commerce growth. Thailand Post was the case study in this paper. Research design, data and methodology: To involve solving the delivery service area under the last mile condition, the authors proposed a network analysis to determine service radius by employing a Geographic Information System (GIS). Furthermore, this paper applied Dijkstra's algorithm as a network analysis tool from GIS for analyzing the last mile service coverage area in a new economics zone. At the same time, the authors suggested an approach as a solution to locate last mile delivery center in EEC. Results: The results of the study pointed out that Thailand Post should consider more last mile delivery centers in EEC to support its express service in urban areas as well as improve the efficiency of service coverage for parcel delivery and create more advantages against competitors. Conclusions: This paper proposes a network analysis to extend the last mile service for parcel delivery by following Dijkstra's algorithm from GIS and a solution approach to add more last mile delivery centers. The results of the research will contribute to boosting customer satisfaction for last mile delivery service and enabling easy accessibility to a service center in EEC.

• 한국전자거래학회지
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• 제21권2호
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• pp.47-59
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• 2016

택배물류는 택배화물을 택배서비스 요청자가 요구하는 장소까지 직접 배달해 주는 것으로, 택배 기업별로 화물 분류 방식, 업무방식, 그리고 관리하는 정보가 서로 다르고, 비정형 데이터로 인해 상호 호환성을 지원할 수 없다. 종이 운송장 사용으로 개인정보 유출에 대한 문제와 오류 정보로 인해 정확히 화물은 전달하는데 추가적인 시간과 물류비용이 발생되기도 한다. 택배 비즈니스 환경은 무인택배, 신기술(사물인터넷 등)이 도입되는 등 변화되며, 사용자들은 택배 운송 신청부터 수취까지의 과정에 대한 현황 및 상태를 알고 싶어 한다. 그러므로 택배화물 안전 배송을 위한 단일화되고 통합된 운송장 정보가 필요하며, 택배화물 집하/운송/인도 등의 단계에서 적합한 정보를 관련 주체 간에 원활히 제공되어야 한다. 본 논문에서는 택배화물 운송서비스 신청, 집하, 운송, 분류, 인도 등의 단계별 정보를 수집, 가공, 처리한 정보를 비즈니스 처리, 비즈니스 협업, 비즈니스 트랜잭션 간에 발생하는 업무 흐름에 대한 정보로 명시하고 이 정보를 근간으로 택배화물용 전자 운송장을 위한 표준 프로세스와 정보 모델을 정의하였다. 정의된 표준 모델을 통해 택배물류 주체 간 정보 유통 및 공유가 용이할 것이며, 종이 운송장으로 인한 위험이 감소됨으로 인해 국민생활 안전을 증진할 수 있게 될 것이다. 더 나아가 택배업체의 업무 효율성이 증대되는 등 다양한 이해당사자 관점에서 국민 편익을 도모할 수 있을 것으로 판단된다.