• Safety and Health at Work
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• 제10권4호
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• pp.476-481
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• 2019

Background: Mystery shopping is a method in which a company monitors quality of service and employee conduct and compliance with regulations using an evaluator posing as a customer. It is a typical tool of customer-centered bureaucratic control insofar as it provides overall and standardized evaluation of intangible elements of customer service as well as physical elements of service environments. The purpose of this study is to examine how mystery shopping is related to the health status of service workers in South Korea. Methods: Data from semistructured interviews with 15 workers were collected from January to April 2019 to obtain information on service worker experiences with mystery shopping. Data were analyzed using the constant comparison method. Results: Mystery shopping limits worker autonomy and stiffens the workplace environment by standardizing and monitoring labor processes for service workers. In addition, mystery shopping heightens work stress through increased labor intensity. Five mechanisms by which mystery shopping affects service worker health are identified and comprise (1) multifaceted and multilayered surveillance, (2) evaluator subjectivity and irrational requirements, (3) standardized rules combined with high pressure to achieve sales, (4) self-esteem degradation because of evaluator results, and (5) musculoskeletal disorders because of strict adherence to labor processes based on evaluator results. Conclusion: Mystery shopping as an evaluation method should be reconsidered not only in terms of health problems but also in terms of organizational efficiency and issues of human rights.

• 대한예방한의학회지
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• 제14권3호
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• pp.51-61
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• 2010

This study aimed to evaluate musculoskeletal workload associated with the work of hair designers, to identify the factors associated with work-related stress, depression and musculoskeletal symptoms in Hair Designers, and to check the painful areas based on patients who complained of musculoskeletal symptoms. The data were collected from 279 hair designers in Daegu metropolitan city from February 1 to August 31 of 2009. A summary of the results was as follows : According to work-related stress in study subjects, the degree of stress load was relatively higher in association with the working demand, the relational conflicts and the organizational culture, but the degree of stress was found to be relatively lower in association with the physical environment, work-related autonomy, an insufficient compensation and an occupational instability. People engaged for beauty business have gotten lots of stress because of the endless needs from customers, the pressure of the learning new skills and the uncomfortable working environment. These are able to cause the musculoskeletal disorder. Under this circumstance, small fries do not have any prevention managements for improving the musculoskeletal diseases and they are not afforded to have regular checkup. When teaching the people related with beauty business, it is necessary to provide accurate information like correct carriage to reduce musculoskeletal disorder stress.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.485-494
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• 2021

With increased competition in various industries comes increased organizational pressure to develop. Human resources are the most important assets in an organization because it is a source capable of directing, maintaining, and developing organizations to meet various demands of society and times. This study aims to analyze the effect of workload on turnover intention mediated by work stress and work engagement at four-star hotels in Surabaya Indonesia. In this study, data collection was obtained using questionnaires and saturated sample methods. The sample in this study is all employees at four-star hotels in Surabaya Indonesia, totaling 60 respondents. Partial Least Square approach was used for model analysis. The results showed that workload has a significant effect on turnover intention. Workload also has a significant effect on work stress and work engagement, and work stress and work engagement have a significant effect on turnover intention. The findings of this study suggest that four-star hotels in Surabaya Indonesia need to pay more attention to the tasks that are allocated to employees according to their abilities so that employees do not feel overwhelmed and can complete these tasks optimally, on time, and they need to create a strategy to relieve employee stress during work.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.403-412
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• 2021

The COVID-19 pandemic has a great impact in various ways. It changes the normal routine of lives and businesses. Many businesses encounter tremendous financial pressure, some of them lay off workers or choose to close down. According to the statistics, e-commerce experiences a four-fold growth in sales during the pandemic period. There is an urgency for firms to digitalize their businesses to respond to the change in the landscape of purchasing patterns of consumers. The purpose of this study is to understand the success of a few popular apparel brands in digital businesses. This is a qualitative research, and secondary data is collected for the analysis. The findings reveal that all of them engage in omni-channel methods in digitizing their businesses while utilizing other forms of technologies in their product and operational management. All selected firms agree with the importance of digital business, and omni-channel retailing is their choice. In these unprecedented times, the sustainable success of the apparel firms in digital businesses requires a flexible and innovative approach and a commitment to achieving operational excellence. Continuous renewal and digital transformation are needed so that these companies have the capabilities to adapt to changes and reap the benefits of a satisfactory organizational performance.

• 대순사상과 동아시아종교
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• 제3권1호
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• pp.57-85
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• 2023

The politico-economic waives of Western imperialism and colonialism, along with Christianity, affected East Asia's geopolitical landscape in the nineteenth and twentieth centuries. While the Korean people (of the Joseon Dynasty) witnessed the incompetence of Buddhism, Confucianism, and folk religions in maintaining social cohesion with a sense of frustration, the new religious movements (NRMs) emerged to provide altrnative teachings of hope through historical figures like Choe Je-u, Kang Il-sun (or Kang Jeungsan), Na Cheol, and Pak Chungbin. In terms of popularity, colonial Korea (1910-1940) was impressed by the native groups of Cheondogyo (=Donghak), Bocheongyo, and Mugeukdo. Son Byong-hee (1861-1922) was the third leader of the first Korean NRM, but both Cha Gyeong-seok (1880-1936) and Jo Cheol-Je (= Jo Jeongsan) (1895-1958) participated in the post-Jeungsan grassroots movements. How, then, did both of these new religions originate? How did they conceptualise their deities and interpret their teachings differently? What was their policy for national independence? The article explores the socio-religious leaders, historical origin, organizational structure, deities, teaching and doctrines, patriotism, and conflicts of both NRMs in a comparative context. As such, this article argues that they both maintained patriotic characteristics, but that Cha's Bocheongyo community with its ' 60-executives' system (60 bang) failed to manage their internal conflicts effectively. Meanwhile, Jo Cheol-Je of Mugeukdo had the charismatic leadership needed to maintain Mugeukdo, despite being seen as a pseudoreligion under the colonial pressure of Shintoism.

• 산업경영시스템학회지
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• 제40권3호
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• pp.59-65
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• 2017

The purpose of this study is to investigate the factors and effects of job stress of construction workers on construction accidents and turnover intention in order to improve the field work environment of construction industry which shows higher industrial accidents than other industries. To this end, research models and hypotheses were established based on previous research, and the questionnaire was distributed to 10 construction companies in Daejeon, Sejong, and Chungcheong provinces. The 301 data collected were performed statistical analysis such as basic statistical analysis, factor analysis, reliability analysis, correlation analysis, regression analysis, and logistic regression analysis using the statistical package (IBM SPSS 22). The results of this study are summarized as follows. First, job stress has a significant effect on accident occurrence. Among the sub-factors of job stress, there was positive (+) influence on work culture and relationship conflict between peers, and organizational system had negative influence. Job demands, compensation incompetence, and job instability were not statistically significant. Therefore, it is necessary to concentrate on the factors of work culture, organizational system, and relationship conflict in the construction site. Second, job stress has positive effect on turnover intention. Job stress, inadequacy of compensation, and work culture were positively related to turnover intention. Third, job demands have a slightly greater impact than compensatory inadequacies. The factors that make the job turnover more important are the excessive job burdens such as respect, internal motivation, responsibility rather than expectation non-conformity, time pressure, increase of work load. Therefore, in order to reduce the turnover intention of the construction worker, it is necessary to pay attention to improvement of the job requirement. Fourth, the worker's job stress could overcome by exercise and fatigue elimination, work environment management, and self-opening for others. It is necessary to establish a work environment management system for counseling and intimacy formation to open up the exercise and fatigue relief program of the workers at the construction site and to open themselves between the workers and the supervisors.

• 중소기업연구
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• 제43권2호
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• pp.31-57
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• 2021

본 연구는 기업의 사회적 책임(CSR)이라는 개념이 어떻게 기업 전반으로 퍼져나가는지 그 확산과정을 실증분석한다. CSR은 현재 다양한 표현으로 재정립되기도 하고 기업마다 다른 형식으로 구현방식을 채택하고 있지만, 이러한 이질적인 현상들은 결국은 CSR이라는 개념을 기업이 받아들인다는 점에서 지식의 확산과정과 유사하다고 보았다. 본 연구는 지식 확산과정, 특히 환경의 압력에 의해서 지식을 채택할 수 밖에 없는 제도화과정을 이론적 틀로 채택하고 실제 기업들이 어떻게 CSR의 개념을 받아들이는지 그 과정을 분석한다. 이에 본 연구는 미국의 비코퍼레이션(B-corporation, 이하 비콥) 무브먼트에 참여하는 과정을 근접성의 개념을 통해서 밝혀보고자 하였다. 근접성은 환경의 특성과 조직의 특성 간의 거리를 의미하며, 근접성이 높을수록 환경에 의한 압력이 높은 것으로 보고, 지리적 근접성과 조직 근접성, 그리고 중복 근접성으로 세분화하였다. 2007년부터 2017년 사이 미국 중소기업 및 스타트업 536개 기업을 대상으로 근접성이 비콥인증 받을 가능성에 미치는 영향을 분석한 결과, 지리적, 조직적, 그리고 중복 근접성은 새롭게 비콥 무브먼트에 참여하는 경향성을 높여주는 것으로 나타났다. 본 연구 결과는 기업이 내재적인 동기와 더불어 외재적인 압력에 의해서도 CSR 개념을 받아들일 가능성이 큼을 시사하며, 이는 CSR을 어떻게 이해할 수 있을 것인가에 대한 이론적·실무적 시사점을 제공한다.

• 경영정보학연구
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• 제20권1호
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• pp.41-59
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• 2018

본 연구는 농업경영체에서 온라인 직거래 수용에 영향을 미치는 요인들을 제시하고 이를 실증적으로 분석하였다. 이를 위해 본 연구에서는 1989년 Davis가 제시한 개인의 기술수용모형(TAM)과 조직에서의 정보기술 수용모형들을 근간으로 1) 기술특성 차원의 지각된 유용성과 지각된 사용용이성, 2) 경영자 특성 차원의 경영자 혁신성과 경영자 IT 역량, 3) 조직 준비성 차원의 재정적 능력, 기술적 역량, 인적자원 역량, 그리고 4) 환경 및 외부압력 차원의 정부의 지원 및 인터넷 환경변화가 농업경영체의 온라인 직거래 수용에 영향을 미치는 것으로 연구모형을 제시하고 실증적으로 분석하였다. 총 209부의 유효한 자료가 설문조사를 통하여 수집되었고, 이를 구조방정식모델링을 이용한 확인적 요인분석과 경로분석을 실시하여 연구모형을 실증적으로 분석하였다. 연구결과 기술특성 차원의 지각된 유용성, 경영자 특성 차원의 경영자 IT 역량, 그리고 환경 및 외부압력 차원의 인터넷 환경변화가 농업경영체의 온라인 직거래 수용의도에 영향을 주는 것으로 나타났다. 그러나 지각된 사용용이성, 경영자 혁신성, 정부의 지원과 조직 준비성 차원의 변수들은 온라인 직거래 수용의도에 영향이 없는 것으로 나타났다. 본 연구에서는 결과들을 바탕으로 농업경영체의 온라인 직거래 마케팅 수용을 위한 실천적 방안을 제시하였다.

• 과학기술학연구
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• 제10권2호
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• pp.1-35
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• 2010

탈(脫)추격형 혁신은 기술만이 아니라 그 기술이 개발.활용되는 시장과 제도를 함께 창출시켜야 한다는 점에서 새로운 접근을 필요로 한다. 본 연구는 탈추격형 혁신의 개념과 핵심 과제들을 살펴보고, 탈추격형 혁신을 효과적으로 전개하기 위해서는 혁신정책과 산업 인력 노동 지역 금융 사회 등 관련 정책간의 연계 통합을 지향하는 '통합적 혁신정책(integrated innovation policy)'이 필요함을 주장하였다. 탈추격형 혁신 상황에서는 기술혁신활동과 시장/제도의 창출활동이 동시에 수행되면서 기술만이 아니라 그것을 개발하고 활용하는 사회의 구성이 함께 이루어진다. 기술과 사회의 동시 구성을 효과적으로 수행하기 위해서는 혁신정책과 교육 산업 노동 지역 사회 등이 서로 보완성을 갖도록 단편적인 정책영역을 넘어 다른 부문 정책까지 고려하는 통합적 혁신정책이 요구된다. 탈추격형 혁신을 위한 통합적 혁신정책 구현을 위해서는 장기 비전 창출과 광범위한 정책 연계 통합을 이끌어내는 전환가적 정부 역할이 요구된다. 이와 함께 제도, 환경, 인프라 전반을 통해 행동의 변화를 유도하는 시스템 혁신이 중요해진다. 이를 달성하기 위한 예로 예산을 통해 관련정책의 통합성을 확보할 수 있는 부처 간 통합예산제도를 도입하여 각 부처가 공동으로 프로그램을 설계 집행하는 방안을 검토할 필요가 있다. 또한 탈추격 상황이 갖는 고도의 불확실성에 대응하기 위해서는 전면적인 정책실행 보다 다양한 시범 사업을 바탕으로 한 소규모의 정책 실험을 수행해 나가야 한다. 소규모 실험의 성공을 바탕으로 점차 실험의 크기를 확대해 나가면서 관련 지식을 축적하고 정책의 불확실성을 점차 줄여갈 수 있다.

• 보건행정학회지
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• 제13권3호
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• pp.52-70
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• 2003

The rate of conversion to Medical-juridical-persons' ownership of medical institutions has increased rapidly since its start in 1970s in Korea. The most sensitive issue to introduce for-profit medical institutions, ignited particularly by the WTO/DDA negotiations, has sparked considerable debate, stemming largely from conflicting views on the theoretical effects of ownership status on organizational behavior. This study surveyed health-related experts' opinions on allowing for for-profit-firms-owned medical institutions. Some fear that the obligation to maximize the share-holders' return on their investment will cause the medical institutions to eliminate necessary but less lucrative services. They may easily fall under more pressure to generate income, and respond more aggressively than not-for-profit medical institutions to financial pressures. Advocates of for-profit ownership of medical institutions argue that greater responsiveness to the demands of the marketplace will lead to larger investment, higher quality and lower costs to consumers. Referring to both foreign countries' experience and domestic experts' opinions, this study suggests for reform of the current Korean Medical-Juridical-Person(MJP) System. Introduction of so-called “Capital-investment” MJPs is recommended where the properties left in case of their dissolution can be distributed to original investors according to the procedures stipulated in their statutes. However, their annual profits are not allowed to be allocated to investors, but should be reinvested for their medical institutions, as is the case in current MJPs. Their legal aspects are also reviewed in this study.