• Title/Summary/Keyword: Organizational Maturity Model

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The Effect of Software Process Improvement on Organizational Performance (소프트웨어 프로세스 개선활동이 조직성과에 미치는 영향)

  • Yoon Jae-Wook;Kim In-Jai
    • Journal of the Korean Operations Research and Management Science Society
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    • v.31 no.1
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    • pp.37-53
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    • 2006
  • SPI (Software Process Improvement) activities have been considered one of the crucial approaches to achieve high quality, productivity and timely delivery of software products and services. The basic premise of SPI model is that higher maturity levels lead to better performance. In this research, the relationships between SPI results and performance were empirically investigated with Korean software companies. CMM key process areas were categorized into two dimensions, 'Process Implementation' and 'Quantitative Management'. The relationship between process implementation and performance was significant, but the relationship between quantitative management and performance was insignificant. The control variable, size of OU(Organizational Unit), did not have significant impact on the relation ships between SPI activities and OU performance.

A Study on Adoption of Inter-Organizational Systems (IOS) (기업의 조직간 정보시스템(IOS)의 도입에 관한 연구)

  • Kim, Jun-Woo;An, Sang-Ho
    • Journal of Information Technology Applications and Management
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    • v.12 no.2
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    • pp.63-77
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    • 2005
  • With the progress of IT, the strategic use of information systems (IS) has been applied to the inter-organization business areas, that is called Inter-organization Systems (IOS). Previous IT diffusion researches or IT adoption researches have been focused to newly emerged IT but confined into individual organization. However, IOS such as internet relates with between organizations. In this sense, this research has analysed the IT diffusion factors affected by IOS based on the previous studies of IT adoption. This study employed a research model using the factors of adopting IOS in organization, and conducted an empirical research with questionaries with top domestic 80 firms. And the finding is that the factors of the CIO support, business partners and an industry community have significance but other factors such as the size of firm, the degree of IS maturity, the degree of firm centrality, the complexity or suitability of IOS does not.

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The Factors Affecting Breadth and Depth of Diffusion for Knowledge Management Systems (지식관리시스템의 수직적 확산과 수평적 확산에 관한 실증적 연구)

  • Suh, Chang-Kyo;Seol, Jin-Young
    • Knowledge Management Research
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    • v.9 no.3
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    • pp.77-105
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    • 2008
  • This study primarily aims at identifying what factors significantly affect the diffusion of knowledge management systems(KMS) and finding out how these identified factors can be effectively managed, especially for Korean companies. The research model is derived based on previous researches on innovation diffusion, information systems implementation, and KMS. The model is used to examine the role of determinants in influencing the extent to which KMS is diffused within organizations. Independent variables of this research are composed of technical characteristics, organizational characteristics and environmental characteristics. 'Breadth of diffusion' and 'depth of diffusion' concept are used to measure the extent of KMS diffusion which is the dependent variable of this model. The 101 companies of total 1,000 samples responded to the survey. To analyze tile results of this empirical study, we performed the multiple regression analysis. As a result, it was shown that the relative advantage, complexity, information system maturity, size, top management support, champion, competitive pressure have influences on both the breadth and the depth diffusions. On the other hand, the organizational culture, valuation and compensation, and uncertainty of environmental factors were not verified to be significant. This empirical study will provide Korean companies with insights into effective ways to diffuse the KMS and succeed in business competition.

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An Empirical Study on the Determinants of Supply Chain Management Systems Success from Vendor's Perspective (참여자관점에서 공급사슬관리 시스템의 성공에 영향을 미치는 요인에 관한 실증연구)

  • Kang, Sung-Bae;Moon, Tae-Soo;Chung, Yoon
    • Asia pacific journal of information systems
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    • v.20 no.3
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    • pp.139-166
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    • 2010
  • The supply chain management (SCM) systems have emerged as strong managerial tools for manufacturing firms in enhancing competitive strength. Despite of large investments in the SCM systems, many companies are not fully realizing the promised benefits from the systems. A review of literature on adoption, implementation and success factor of IOS (inter-organization systems), EDI (electronic data interchange) systems, shows that this issue has been examined from multiple theoretic perspectives. And many researchers have attempted to identify the factors which influence the success of system implementation. However, the existing studies have two drawbacks in revealing the determinants of systems implementation success. First, previous researches raise questions as to the appropriateness of research subjects selected. Most SCM systems are operating in the form of private industrial networks, where the participants of the systems consist of two distinct groups: focus companies and vendors. The focus companies are the primary actors in developing and operating the systems, while vendors are passive participants which are connected to the system in order to supply raw materials and parts to the focus companies. Under the circumstance, there are three ways in selecting the research subjects; focus companies only, vendors only, or two parties grouped together. It is hard to find researches that use the focus companies exclusively as the subjects probably due to the insufficient sample size for statistic analysis. Most researches have been conducted using the data collected from both groups. We argue that the SCM success factors cannot be correctly indentified in this case. The focus companies and the vendors are in different positions in many areas regarding the system implementation: firm size, managerial resources, bargaining power, organizational maturity, and etc. There are no obvious reasons to believe that the success factors of the two groups are identical. Grouping the two groups also raises questions on measuring the system success. The benefits from utilizing the systems may not be commonly distributed to the two groups. One group's benefits might be realized at the expenses of the other group considering the situation where vendors participating in SCM systems are under continuous pressures from the focus companies with respect to prices, quality, and delivery time. Therefore, by combining the system outcomes of both groups we cannot measure the system benefits obtained by each group correctly. Second, the measures of system success adopted in the previous researches have shortcoming in measuring the SCM success. User satisfaction, system utilization, and user attitudes toward the systems are most commonly used success measures in the existing studies. These measures have been developed as proxy variables in the studies of decision support systems (DSS) where the contribution of the systems to the organization performance is very difficult to measure. Unlike the DSS, the SCM systems have more specific goals, such as cost saving, inventory reduction, quality improvement, rapid time, and higher customer service. We maintain that more specific measures can be developed instead of proxy variables in order to measure the system benefits correctly. The purpose of this study is to find the determinants of SCM systems success in the perspective of vendor companies. In developing the research model, we have focused on selecting the success factors appropriate for the vendors through reviewing past researches and on developing more accurate success measures. The variables can be classified into following: technological, organizational, and environmental factors on the basis of TOE (Technology-Organization-Environment) framework. The model consists of three independent variables (competition intensity, top management support, and information system maturity), one mediating variable (collaboration), one moderating variable (government support), and a dependent variable (system success). The systems success measures have been developed to reflect the operational benefits of the SCM systems; improvement in planning and analysis capabilities, faster throughput, cost reduction, task integration, and improved product and customer service. The model has been validated using the survey data collected from 122 vendors participating in the SCM systems in Korea. To test for mediation, one should estimate the hierarchical regression analysis on the collaboration. And moderating effect analysis should estimate the moderated multiple regression, examines the effect of the government support. The result shows that information system maturity and top management support are the most important determinants of SCM system success. Supply chain technologies that standardize data formats and enhance information sharing may be adopted by supply chain leader organization because of the influence of focal company in the private industrial networks in order to streamline transactions and improve inter-organization communication. Specially, the need to develop and sustain an information system maturity will provide the focus and purpose to successfully overcome information system obstacles and resistance to innovation diffusion within the supply chain network organization. The support of top management will help focus efforts toward the realization of inter-organizational benefits and lend credibility to functional managers responsible for its implementation. The active involvement, vision, and direction of high level executives provide the impetus needed to sustain the implementation of SCM. The quality of collaboration relationships also is positively related to outcome variable. Collaboration variable is found to have a mediation effect between on influencing factors and implementation success. Higher levels of inter-organizational collaboration behaviors such as shared planning and flexibility in coordinating activities were found to be strongly linked to the vendors trust in the supply chain network. Government support moderates the effect of the IS maturity, competitive intensity, top management support on collaboration and implementation success of SCM. In general, the vendor companies face substantially greater risks in SCM implementation than the larger companies do because of severe constraints on financial and human resources and limited education on SCM systems. Besides resources, Vendors generally lack computer experience and do not have sufficient internal SCM expertise. For these reasons, government supports may establish requirements for firms doing business with the government or provide incentives to adopt, implementation SCM or practices. Government support provides significant improvements in implementation success of SCM when IS maturity, competitive intensity, top management support and collaboration are low. The environmental characteristic of competition intensity has no direct effect on vendor perspective of SCM system success. But, vendors facing above average competition intensity will have a greater need for changing technology. This suggests that companies trying to implement SCM systems should set up compatible supply chain networks and a high-quality collaboration relationship for implementation and performance.

Development of a Process Capability Assessment Method for Process-based Industries (공정기반 산업의 프로세스 인프라 역량 평가 방법 제안 및 적용)

  • Kang, Young-Mo;Im, Byeong-Hyeok;Yoon, Byun-Gun;Lee, Sung-Joo
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.35 no.1
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    • pp.16-23
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    • 2012
  • Recently, as organizational systems have become larger and more complicated, the evaluation for their efficiency and effectiveness has become more difficult but important. It is essential to understand the current strength and weakness of the organizational process. It can be a starting point for improving the efficiency and effectiveness of the organizational systems, because the quality of system outputs depend greatly on the capability of system process. Particularly in such process-based industries as semiconductor, energy or software industries, an assessment of process capability is more highlighted to gain knowledge of the expected quality and reliability of system outputs. As a result, much attention has been given to the issues of process capability assessment in the process-based industries. However, most of the previous research in those industries is based on case studies, a more generalized method for process capability assessment is in need for help more companies improve their processes. Therefore, this study aims to propose a process capability assessment method and apply the proposed method to an energy company. This research argues that the process capability is composed of individual and organizational capabilities of the process. Then, the concept of Capability Maturity Model Integration, which was initially suggested to evaluate the software development process, was introduced to develop the assessment tools and process. Finally, the proposed method was applied to a Korean company in the energy industry sector to verify its utility. The research outputs are expected to help more firms assess their process capability and ultimately improve the process.

The Reinforcing Mechanism of Sustaining Participations in Open Source Software Developers: Based on Social Identity Theory and Organizational Citizenship Behavior Theory (오픈 소스 개발자들의 참여 의도 강화 기제 및 참여 지속 의도에 관한 연구: 사회 정체성 이론과 조직시민행동 이론에 기반하여)

  • Choi, Junghong;Choi, Joohee;Lee, Hye Sun;Hwangbo, Hwan;Lee, Inseong;Kim, Jinwoo
    • Asia pacific journal of information systems
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    • v.23 no.3
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    • pp.1-23
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    • 2013
  • Open Source Software Development (OSSD) differentiates itself from traditional closed software development in that it reveals its source codes online and allows anyone to participate in projects. Even though its success was in doubt, many of the open collaborative working models produced successful results. Academia started to get interested in how developers are willing to participate even when there are no extrinsic rewards for their efforts. Many studies tried to explain developers' motivations, and the pursuit of ideology, reputation, and altruism are found to be the answers. Those studies, however, focused mostly on how the first contribution is made out of a certain motivation. Nowadays, OSSD reaches at its maturity and 70% of professional developers have used or utilized open source software or code in their works. As the proportion of people experiencing OSS, the accounts from previous studies are expected to be weakened. Also, extant literature fails to explain how the motivation of participating in OSS evolves over time and experiences. Given that changing over time or over experiences is the natural in the perception of motivation, studies in an attempt to understand how the motivation changes or evolves are in need. In this study, we aimed to explain how the perception about OSS from past usage or related experiences leads to the intention to sustain OSS participations. By doing so, we try to bridge the gap between previous studies and the actual phenomenon. We argued that perceived instrumentality about OSS learned from past experiences will first affect the formation of organizational identity towards general OSS community. And once the organizational identity is formed, it will affect the one's following behaviors related to OSS development, most likely to sustain the favoring stance toward OSS community. Our research distinguishes itself from previous one in that it divides the paths from organizational identity formed to the intention to sustain the voluntary helping behaviors, by altruistic and conforming intentions. Drawing on this structural model, we could explain how organizational identity engages in forming the sustaining intention from past experiences, and that the intention to help at individual level and organizational level works at different level in OSS community. We grounded our arguments on Social identity theory and Organizational Citizenship theory. We examined our assumption by constructing a structural equation model (SEM) and had 88 developers to answer our online surveys. The result is analyzed by PLS (partial least square) method. Consequently, all paths but one in our model are supported, the one which assumed the association between perceived instrumentality and altruistic intention. Our results provide directions in designing online collaborative platforms where open access collaboration is meant to occur. Theoretically, our study suggests that organizational citizenship behavior can occur from organizational identity, even in bottom-up organizational settings. More specifically, we also argue to consider both organizational level and individual level of motivation in inducing sustained participations within the platforms. Our result can be interpreted to indicate the importance of forming organizational identity in sustaining the participatory behaviors. It is because there was no direct association between perceived instrumentality from past experiences and altruistic behavior, but the perception of organizational identity bridges the two constructs. This means that people with no organizational identity can sustain their participations through conforming intention from only the perception of instrumentality, but it needs little more than that for the people to feel the intention to directly help someone in the community-first to form the self-identity as a member of the given community.

A Study on Maturity Model of Information Integration System (정보연계 시스템의 성숙도 모델에 관한 연구)

  • Ha, Hyodong;Lee, Ook
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.8
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    • pp.570-578
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    • 2019
  • In this era of big data, a variety of government organizations are trying to create new added value via Information Integration. Therefore, several projects related to government agencies' information sharing have activated system connection/integration. The risk factors of system operation, however, have increased as the volume of Information Integration System grows. The interference in information sharing is predicted to affect the operation of the agencies, and the issue will grow even worse with massive impact on civil society when the agency operation is interrupted due to system failures in terms of infrastructure, software, data quality, and security. Diverse studies related to the maintenance of Information System have been conducted, but there is currently no evaluation framework for the operational system of Information Integration between various government agencies. In this respect, this study distinguishes each of the Information System components, Data, IT, People, Process, systematizes with Plan-Do-See, and finally presents a maturity model for Information Integration. Nine derived processes were analyzed through interview and questionnaires from Information Integration System officials, further suggesting maturity stage applying CMMI. This model allows diagnosis of the maturity level of an Information Integration System, and is expected to be utilized as resource for improving organizational processes.

The Effect of job Characteristics and Personal Factors on Work Stress, Job Satisfaction and Turnover Intention (간호사의 직무특성과 개인의 성격이 직무스트레스, 직무만족 및 이직의도에 미치는 영향)

  • 이상미
    • Journal of Korean Academy of Nursing
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    • v.25 no.4
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    • pp.790-806
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    • 1995
  • The present study examined the causal relationships among nurses' job environment /job characteristics(work overload, lack of autonomy, professional role conflict, interpersonal relationships), maturity, job stress, job satisfaction and turnover intention by constructing and testing a theoretial framework. Based on Katz and Kahn's (1978) theory of organizational open system and Kahn, Wolfe, Quinn, and Snoek's (1964) theory of stress, nurses' turnover intention, job satisfaction and job stress were conceived of as outcomes of the interplay between personal characteristics and work environment. Personal aspects associated with outcome variables included professional knowlege and skill, and maturity(challenge, commitment, control, responsibility). The work environment factors involved work overload, lack of autonomy, professional role conflict, and interpersonal relationships (social support). Three university hospitals located in Seoul were selected to participate. The total sample of 443 registered nurses represents a response rate of 96 percent. Linear structural relationships (LISREL) technique was used to test the fit of the proposed conceptual model to the data and to examine the causal relationships among variables. The result showed that both the proposed model and the modified model fit the data excellently, revealing considerable explanatinal power for job stress and job satisfaction. The explanatory power of turnover intention was relatively lower than those of stress and satisfaction. In predicting nurses' stress, satisfaction and turnover intention, the findings of this study clearly demonstrated that professional role conflict might be the most important variable of the all the environmental variables and personal characteristics. The results were dis-cussed, including directions for the future research and practical implications drawn from the research were suggested.

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A Study on the Quantitative Management Scheme of Weapon Systems T&E (무기체계 시험평가업무 정량적 관리방안 연구)

  • Jang, Yongsik;Bang, Heejin;Han, Sunghee;Kim, Jaekab
    • Journal of the Korea Institute of Military Science and Technology
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    • v.19 no.1
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    • pp.16-25
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    • 2016
  • In this paper, we suggest a quantitative management scheme to accomplish effective weapon systems test and evaluation service(T&E). The Capability Maturity Model Integration(CMMI) process model has been introduced and applied for that purpose by the 8th directorate, Agency for Defense Development(ADD). Although a CMMI process model was developed focusing on the software development, systematic approaching scheme in the CMMI process model can be utilized for the quantitative management implementation of a weapon systems T&E service. To manage a T&E service quantitatively, at first, organizational performance objectives and sub processes are established, and then each performance indicators and performance base lines are followed.

A Study on Adoption of Inter-Organizational Systems(IOS) (조직간 정보시스템(IOS)의 채택에 관한 연구)

  • Kim, Jun-U;An, Sang-Ho
    • 한국디지털정책학회:학술대회논문집
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    • 2004.05a
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    • pp.451-465
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    • 2004
  • With the progress of IT, the strategic use of information systems have been applied to the interorganizatonal business areas, that is called Interorganizational Systems (IOS). Previous IT diffusion researches or IT adoption researches have been focused to newly emerged IT but confined into one organization. However, IOS such as internet or EDI relate with between organizations. In this sense, this research has analyzed the IT diffusion factors affected by IOS based on the previous studies of IT adoption. This study designed a research model using the factors of adopting IOS, and conducted an empirical research with questionnaires with top domestic 80 firms. And the finding is that the factors of the CIO support, business partners and an industry community have significance but other factors such as the size of firm, the degree of IS maturity, the degree of firm centrality, the complexity or suitability of IOS are not.

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