• 대한간호학회지
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• 제49권2호
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• pp.191-202
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• 2019

Purpose: Patient-centered care is a widely utilized concept in nursing and health care. However, the key components of patient-centered nursing have not yet been reported. Moreover, previous studies on patient-centered care have mostly focused on components of nursing rather than organizational factors. Therefore, a comprehensive understanding of influential factors of patient-centered care is required. Methods: The purpose of this study was to develop a theoretical model based on person-centered care theory, and the relevant literature and to test the developed model with covariance structure analysis in order to determine the causal paths among the variables. Results: The model fit indices for the hypothetical model were suitable for the recommended level (goodness of fit index=.87, standardized root mean residual=.01, root mean square error of approximation=.06, Tucker-Lewis index=.90, comparative fit index=.92, parsimonious normed fit index=.75). In this study, five of the six paths established in the initial hypothetical model were supported. The variables of teamwork, self-leadership, and empathy accounted for 56.4% of hospital nurses' patient-centered care. Among these, empathy was the strongest predictor of patient-centered care. Conclusion: These results suggest that it is necessary to use strategies to improve self-leadership and empathy. In addition to enhancing the personal factors of nurses, nursing organizations should strive for effective multidisciplinary cooperation with active support for patient-centered care and openness to change.

• Journal of Information Technology Applications and Management
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• 제24권2호
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• pp.17-24
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• 2017

Using a sample of 180 managers in small and medium sized organizations in Chungcheong and Southern Gyeonggi Province, we proposed that official communication channel on safety issue will influence managers' safety climate, empathy (safety climate), and eventually occupational accidents. The results supported our hypotheses, showing managers concern about their employees' safety issue when the organization officially emphasize on safety issue. At the same time, it also tells that managers are emphatic on their employees regarding occupational accidents when it comes to safety climate.

• 간호행정학회지
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• 제12권4호
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• pp.604-614
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• 2006

Purpose: This study was to identify factors that influence the organizational commitment and job satisfaction of nurses. Method: The data were collected from 1st, August until 7th, August, 2005. The subjects were 238 nurses from a general hospital in Busan. Data were analyzed with descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficient, and stepwise multiple regression using SPSS program. Result: The organizational commitment and job satisfaction was significant positive correlations with flexibility, satisfaction, competence factors and significant negative correlations with empathy factors and centralization factor. The most powerful predictors of Nurses's organizational commitment and job satisfaction was managerial strategy of organizational characteristics. And, satisfaction factors of professional self-concept, affiliative-dominant culture and conservative- dominant culture and innovative-dominant culture were powerful predictor factors. The Other powerful predictors of nurses's job satisfaction were satisfaction factors of professional Self-concept, communication and centralization factor of organizational characteristics, affiliative-dominant culture and conservative-dominant culture, professional image factor of nurse image. Conclusion: This study revealed that important factors for nurses's organizational commitment and job satisfaction. Consequently, the manager should be make effective managerial strategy and encourage that nurse have more satisfy to professional self-concept. And the manager make constant efforts to create an affiliative culture in hospital.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2006년도 춘계공동학술대회
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• pp.147-156
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• 2006

Since IMF system was introduced once, downsizing has been usual phenomenon in business sphere. Downsizing influences the unemployed, and also the survivors such as in job stress, communication bias, lower organizational commitment and so on. This paper reviewed the relationship between organizational commitment and service quality, and the moderating effect of sex in hotel. Based on the responses from 494 hotel employees, the results of multiple regressional analysis showed that affective OC and normative OC have affirmative effects on service quality. The results of moderating analysis showed that continuance OC has an affirmative interactive-effect on responsiveness, assurance, and empathy with gender, and affective OC an negative interactive-effect on assurance.

• 대한안전경영과학회지
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• 제8권2호
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• pp.129-138
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• 2006

Since IMF system was introduced once, downsizing has been usual phenomenon in business sphere. Downsizing influences the unemployed, and also the survivors such as in job stress, communication bias, lower organizational commitment and so on. This paper reviewed the relationship between organizational commitment and service quality, and the moderating effect of sex in hotel. Based on the responses from 494 hotel employees, the results of multiple regressional analysis showed that affective OC and normative OC have affirmative effects on service quality. The results of moderating analysis showed that continuance OC has an affirmative interactive-effect on responsiveness, assurance, and empathy with gender, and affective OC an negative interactive-effect on assurance.

• 한국산학기술학회논문지
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• 제16권6호
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• pp.3911-3918
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• 2015

본 연구의 목적은 간호사의 공감수준이 직무스트레스에 미치는 영향을 파악하기 위한 것이었다. 2014년 6월 1일부터 2014년 8월 31일까지 충청남도와 대전광역시에 소재한 종합병원 5곳에 근무 중인 간호사 192명을 대상으로 구조화된 설문지를 이용하여 직무스트레스와 공감을 파악하였다. 간호사의 전체 직무스트레스는 5점 만점에 3.86점으로 높은 편이었고, 하위영역별로 보호자 및 환자에 대한 영역 4.22점, 의사와의 갈등영역 4.21점, 간호업무 관련 영역 4.01점 순으로 높았다. 직무스트레스에 영향을 미치는 요인은 성별, 급여만족도, 지각하는 업무량, 그리고 공감의 하위영역 중 상상하기로 파악되었다. 이상으로 임상 간호사의 직무스트레스를 감소시키기 위해서는 급여수준이나 업무량 등을 조절하는 조직의 노력과 공감 중 상상하기 수준이 높았던 간호사를 대상으로 스트레스 관리를 도울 수 있는 중재적용이 요구된다.

• 대한안전경영과학회지
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• 제17권4호
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• pp.305-319
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• 2015

Among recent management innovation activities of hotel, one of the most important competitive advantage through customer satisfaction, and to which members of the organization's service orientation is essential. The hotel's service orientation is closely related to the organization's culture. In this study, the organization's service-oriented culture, the internal service quality, emotional commitment and continued commitment and ultimately affects the employee's influence on customer orientation will look at that. Results and implications of this study can be summarized as follows. the internal service quality among the factors corporeality, responsiveness and assurance, empathy, job satisfaction showed a significant influence on the type of empathy and emotional commitment castle had a significant impact on. With these results, relationships with colleagues within the organization, such as work environment and job satisfaction and emotional commitment, the atmosphere is very important to know that you can affect. Therefore, the members of the hotel to increase customer satisfaction and organizational commitment, corporate culture, business as well as collaboration with colleagues to share the emotional atmosphere of sympathy for the business environment will get improved.

• 보건의료산업학회지
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• 제13권2호
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• pp.1-14
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• 2019

Objectives: This study was conducted to analyze the effect of hospital social responsibility(HSR) activities on organizational health and customer orientation. Methods: We conducted an online survey with hospital employees and analyzed the questionnaires of 206 selected respondents. A regression analysis was performed to determine the relationship between independent and dependent variables. Results: First, 'consumer issues', 'community involvement and development', and 'fair operating practice' factors in HSR influenced 'medical environment suitability' in organizational health. The 'fair operating practice' factor in HSR affected 'management environment suitability' and 'community orientation' in organizational health. The 'labor practices' factor in HSR affected 'practices suitability' and 'vitality' in organizational health. Second, the activities on 'consumer issues' and 'environment' in HSR have influenced 'Reliability', 'Reactivity' and 'Tangibility' in Customer Orientation. The activities on 'consumer issues' have affected 'Empathy'. Conclusions: The results of this study provide a positive direction for medical institutions as they conduct HSR activities and provide a basis for establishing effective HSR strategies.

• 경영과정보연구
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• 제35권4호
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• pp.229-250
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• 2016

본 연구는 조직유효성에 영향을 미치는 요소 중에서 최근 이슈화 되고 있으며 심리학과 교육학에서 중시되어 다루어지는 주제인 공감(empathy)을 경영학에 접목시켜 직무스트레스라는 매개를 통해 조직유효성(직무만족, 이직의도)과의 관계와 연구의 한계점을 알아보고자 한다. 수도권을 중심으로 충청도, 경상도, 전라도 등을 포함한 5개 지역에 분포되어있는 기업 직장인들을 대상으로 설문조사를 실시하였고 결과는 spss 21 통계프로그램 사용하여 분석하였다. 본 연구의 결과 첫째, 공감의 하위요인 인지적, 정서적 공감 중에서 인지적 공감은 직무스트레스에서 부(-)의 영향을 미치는 것으로 확인되었다. 둘째, 공감의 하위요인 인지적, 정서적 공감은 모두 직무만족에 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 공감의 하위요인 인지적, 정서적 공감에서 인지적 공감은 이직의도에 대해 부(-)의 영향을 미치는 것을 알 수 있으나 정서적 공감은 유의미한 영향을 미치지 않는 것으로 나타났다. 넷째, 직무스트레스는 직무만족에 부(-)의 영향을 미치며 이직의도에 정(+)의 영향을 미치는 것을 발견하였다. 마지막으로 공감과 직무만족 및 이직의도의 관계에 있어서 직무스트레스의 매개역할을 확인하였다. 이상의 실증연구결과를 바탕으로 연구의 의의 및 한계점, 향후 연구방향을 제시하였다.

• 대한안전경영과학회지
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• 제16권3호
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• pp.389-397
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• 2014

This paper reviewed the relationship between job stress and service quality, and the moderating effect of organizational justice in food service restaurant. Based on the responses from 209 employees, the results of multiple regression analysis appeared as follow; 1) job stress(insufficient job control, lack of reward, occupational climate, job insecurity, interpersonal conflict) partly effect negatively on all service quality factors(tangibility. reliability, responsiveness, empathy). 2) distributive justice and procedural justice partly effect positively on the relationship between job stress and service quality.