• Title/Summary/Keyword: Order Quality

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Improved Approach to ISO 9002 Certification for Small and Medium Construction Company (중소건설업체 ISO 9002 인증추진 절차 개선방안)

  • 이재훈;강창욱
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.19 no.40
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    • pp.351-360
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    • 1996
  • Korean construction companies are now in very difficult situation due to the recent construction accident, opening of domestic market, the advent of boundless competition period in WTO, etc .Introduction of quality management system is quite urgent in order to strengthen our international competitiveness through the superiority of quality and foster the long term growth of organization. Substantially, many companies are proceeding with or completed the introduction of quality management system but small and medium sized construction companies have difficulties due to lack of money and man power. In this paper, five stage procedures, which can be efficiently applied to introduction and operation of qualify management system, have been suggested to help the minor construction companies which want to adopt the quality management system. This study is considered to be helpful for the companies which will introduce quality management system.

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A Study on the Effects of Flow on Customer Purchase Intention in Internet Shopping Malls (인터넷쇼핑몰에서 Flow가 소비자 구매의도에 미치는 영향에 관한 연구)

  • 안운석;박종원
    • Journal of Korean Society for Quality Management
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    • v.32 no.2
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    • pp.24-36
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    • 2004
  • In order for electronic commerce to be successful, it must have a theoretical framework that considers the characteristics of the internet user who are consumers in the cyber space and impacts their purchase intentions. We were able to obtain participations of 316 people, and derived statistics by means of SPSS/PC version 10.0 and Amos 4.0 statistics package. We found that, the higher the degree of skill and the sense of challenge, the level of involvement and perceived service quality increased. And the degree of skill has a negative influence on awareness of perceived risk than the sense of challenge. Perceived service quality, perceived risk and involvement has a influence on purchase intentions.

Outsourcing of Information Systems Functions : An Empirical Study of A Contingency Model (정보시스템 기능의 아웃소싱 : 상황모델의 실증적 연구)

  • Cheon, Myeon-Jung
    • Asia pacific journal of information systems
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    • v.4 no.2
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    • pp.131-164
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    • 1994
  • A contingency model of outsourcing is developed from the information systems (IS) literature and strategic management literature in order to assess the following question: What factors influence change in the extent to which an organization outsources IS functions? Based on the literature, this study identifies four IS factors-gaps in information quality, IS support quality, IS staff quality, and IS cost effectiveness-and three organizational factors-the gap in financial performance, strategic orientation, and the role of information technology in an organization-that influence the change in degree of outsourcing. These factors are hypothesized to influence the change in the extent of an organization's outsourcing of IS functions. From a mail survey of 188 top IS executives in U.S. companies, the results of analysis of covariance and bivariate correlational and multivariate regression analyses provide the following major findings: (a) This study found support for the proposed research model. (b) The change in the degree of IS outsourcing is determined by gaps in information quality, IS support quality, IS cost effectiveness, and financial performance and by the role of IT among IS and organizational factors.

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Analyzing Quality Characteristics of Vehicle Emissions Audit Procedure (자동차 배출가스의 감사절차에 따른 품질특성치의 분석)

  • Jo, Jae-Rip
    • Journal of Korean Society for Quality Management
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    • v.21 no.2
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    • pp.71-84
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    • 1993
  • Currently the problem of air pollution caused by the motor vehicle emission is one of the most serious problems to be solved. Thus we needed the vehicle emissions audit procedure and technical innovation constraining the motor vehicle emission. The Korean Environmental Protection Agency currently audits automobiles for emissions compliance at assembly plants with multiple attribute multiple staged sampling plans. In order to establish the more reasonable audit procedure, the multiple staged sampling plan designed in this paper has been applied to the domestic vehicles by analyzing the statistic characteristics of the emission distribution. This paper summarizes the auditing procedure and develops methods for determining its statistical characteristics. Specifically, we consider how to evaluate a multiple staged sampling plan, give a procedure that efficiently estimates attribute-type probabilities from multivariate variables-type data, and quantify the effect of tightening the acceptable quality level of the sampling plan. As a result it can be proved that this audit procedure is the reasonable plan minimizing the AQL (Acceptable Quality Level) and is to be used effectively for the auditing procedure constraining the injurious gasses of the motor vehicles.

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A Heuristic Methodology for Fault Diagnosis using Statistical Patterns

  • Kwon, Young-il;Song, Suh-ill
    • Journal of Korean Society for Quality Management
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    • v.21 no.2
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    • pp.17-26
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    • 1993
  • Process fault diagnosis is a complicated matter because quality control problems can result from a variety of causes. These causes include problems with electrical components, mechanical components, human errors, job justification errors, and air conditioning influences. In order to make the system run smoothly with minimum delay, it is necessary to suggest heuristic remedies for the detected faults. Hence, this paper describes a heuristic methodology of fault diagnosis that is performed using statistical patterns generated by quality characteristics The proposed methodology is described briefly as follows: If a sample pattern generated by random variables is similar to the number of prototype patterns, the sample pattern may be matched by any prototype pattern among them to be resembled. This concept is based on the similarity between a sample pattern and the matched prototype pattern. The similarity is calculated as the weighted average of squared deviation, which is expressed as the difference between the relative values of standard normal distribution to be transformed by the observed values of quality characteristics in a sample pattern and the critical values of the corresponding ones in a matched prototype pattern.

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Developing Global Masterpiece Index and the Evaluation Method of a Masterpiece (글로벌 명품지수와 명품 평가 방법의 개발)

  • Shin, Wan Seon;Ahn, Seon Eung;Park, Sang Ho
    • Journal of Korean Society for Quality Management
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    • v.42 no.2
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    • pp.189-197
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    • 2014
  • Purpose: To reinforce the product competitiveness of Korean small and medium-sized business in the world market. Methods: By clarifying the definition of a masterpiece, developing global masterpiece quality index(MQI) equipped with checklists, surveying several companies and customers, and analyzing the results of the survey via the MQ zone diagram. Results: The results of the survey show the gap between Korean small and medium-sized business and global masterpiece companies in terms of MQI. From this analysis, in order for the surveyed Korean companies to be the world-class ones, the managerial aspects to be improved could be clearly pointed out through the measurement indices. Conclusion: This research would provide Korean small and medium-sized companies, which wish to get on the global masterpiece level, with an objective guideline.

Isolation and Quantitative Analysis of Icariin from Epimedii Herba (음양곽으로부터 Icariin의 분리 및 함량분석)

  • Lee, Hye-Won;Hwang, Seong-Won;Ko, Byoung-Seob;Kim, Ho-Kyoung
    • Korean Journal of Pharmacognosy
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    • v.32 no.1 s.124
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    • pp.43-48
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    • 2001
  • Epimedii Herba has been used for tonic, cardiotonic, impotency, amnestic and diuretic. Icariin, a main component was isolated from the Epimedii Herba and identified by the spectroscopic methods. In order to evaluate the quality of Epimedii Herba purchased from various regions of Korea, quantitative determination of icariin in Epimedii Herba using HPLC method has been conducted. Quantitative analysis showed the average amount of icariin in commercial 42 samples was 0.34% on the dry weight basis.

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Service Quality Satisfaction according to Farm Stay Visitors Preferences and Segmentation by Motivation (농가민박 이용객의 여행 동기에 따른 세분시장과 방문객 선호에 따른 서비스품질 만족 차이 분석)

  • Park, Duk-Byeong;Kim, Kyung-Hee;Yoon, Yoo-Shik
    • The Korean Journal of Community Living Science
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    • v.21 no.2
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    • pp.163-177
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    • 2010
  • The purpose of this study is to examine the difference between service quality satisfactions according to tourists' preference and segmentation by various motivations. Data were collected from 442 farm stay visitors by field surveys in rural areas. A factor-clustering method identified three distinct segments; want-it-all, overall low motivation, relaxation. MANOVA was used to examine the differences of service quality satisfaction for farm stay visitors' preference and segmentation by motivation. Results show that the type of guest room more significantly influenced farm stay visitors' satisfaction according to those three clusters. It should be noted that we have information on the characteristics and type of satisfaction of the consumers in order to improve the quality of farmstay's service in rural tourism.

Study on the Long-Term Change of Water Quality of the Kumho River (금호강 수질의 장기 변동에 관한 연구)

  • 배준웅;장혜영
    • Journal of Environmental Science International
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    • v.4 no.3
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    • pp.207-220
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    • 1995
  • In order to study on the long-term change of water quality, water analysis was conducted at 16 sites surrounding the Kumho river system for 11 times from September 1990 to August 1993. Analytical items for the study of water Quality are as follows; water temperature, pH, COD, BOD, DO, SS, electrical conductivity, $NH_3-N$, $NO_2^-N$, NO_3^-N$, $PO_4^{3-}-P$, total-P, hardness, oil and grease, ABS, phenol, zinc, chromium, cadmium, manganese, iron, lead and color. The long-term change of water quality in the Kumho river for the period studied was found that the values of water temperature, electrical conductivity, phenol, $NO_2^-N$ and $NH_3-N$ were increasing and those of COD, BOD, SS, oil and grease, ABS, NO_3^-N$, $PO_4^{3-}-P$, copper, zinc, chromium, cadmium, manganese and lead were decreasing, while those of pH, hardness, iron and manganese were steady.

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A Systematic Process of Product Design Based on Cutomer Preferences (소비자의 선호도에 근거한 체계적 제품설계 절차)

  • 전영호;백인기;정의승
    • Journal of Korean Society for Quality Management
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    • v.27 no.3
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    • pp.142-153
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    • 1999
  • In the context of total quality management, customer satisfaction is a key factor of success. Customer needs have been in the past described with rather vague words. In order to lead in the competitive market, product designers must be willing to interpret and reflect customer perceptions of a product on the design. The objective of this research is to develop a systematic process capable of linking customer preferences on a product to the design of product elements or specifications. The design process consists of multivariate statistical analyses, semantic differentials, and multidimensional scaling techniques under the framework of a methodology known as quality function deployment which is frequently used to construct a quality design process. The process being established is expected to serve as an effective means to communicate between the customer and the designer through proper representational schemes of design elements.

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