• International Journal of Ocean Engineering and Technology Speciallssue:Selected Papers
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• v.3 no.1
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• pp.56-62
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• 2000

The trends of recent passenger ships are becoming speedy and luxury style to enhance comfortableness in cabin. In order to meet these trend, ship designer has to improve the sound quality as well as to reduce the sound pressure level in cabins. In this paper, the trend of noise and sound quality of real high-speed coastal passenger ships are measured and analyzed, while running on their regular courses. The sound quality parameters such as loudness, roughness, fluctuation strength, and sharpness are evaluated by Zwicker loudness calculation. In addition, we try to find sensitive critical frequency band for the improving sound quality by using signal editing. Finally, the expected effective design methods are proposed to designer for the improving sound quality of passenger ships.

• Journal of Korean Society for Quality Management
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• v.37 no.4
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• pp.31-42
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• 2009

Various studies have been undertaken in order to effectively understand customer requirements. Kano proposed a dualistic approach, physical fulfillment and customer satisfaction, to differentiate Attractive, Must-be, One-dimensional quality attributes. As there were a few limitations on the Kano's method, researchers have proposed improved methods. However, there have been few empirical evidences that the improved methods are superior to the original Kano's method for identifying relevant quality attributes. The objective of this study is to provide a comparative study on Kano and improved Kanomethods based on empirical analysis of quality attributes on University services. For the analysis of the questionnaire formats, the Kano's original 5 scale questionnaire is more effective than improved methods, direct and 3 scale questionnaire. For the analysis of evaluation methods, the original Kano and Timko's method using the evaluation table are more effective than quantifying methods, Domouchel and Lim's methods.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2023.11a
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• pp.127-128
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• 2023

Recently, OSC (off-site construction) construction has been revitalized as a response to the decline in building quality and productivity due to lack of skilled manpower at construction sites, and PC (precast concrete) construction, a representative OSC construction, is insufficiently applied to public housing.This is the situation.In addition, in the case of general contents appearing in standard specifications, the construction standards for quality assurance remain in the 1990s and do not correspond to the current construction environment.In order to improve the quality of PC member joints, we compared and analyzed Korean and Japanese specifications to establish appropriate standards for PC construction quality control, focusing on the quality of grout used in joints.

• Proceedings of the Korean Society for Quality Management Conference
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• 1998.11a
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• pp.413-418
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• 1998

In order to improve labor productivity in plants, it is important to grasp the existing problems there. But it is not easy for all the people in charge to have the same level understanding to those. This article suggests an approach to tackle with this situation by using various visualization techniques.

• Journal of the Korean Society of Clothing and Textiles
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• v.35 no.5
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• pp.561-574
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• 2011

This study investigates the ultimate factor structure of consumer dissatisfaction with the off-line purchase and usage of clothing. It identifies the determinant dimensions of consumer dissatisfaction on clothing purchase and usage and investigates the hierarchical structure of consumer dissatisfaction by assessing and comparing the effectiveness of five alternative factor structure models. A total of 300 women were online-surveyed to assess the level of dissatisfaction based on their dissatisfying experience with clothing purchases and usage in terms of product quality, price, salesperson's attitude, and store environment. The exploratory factor analysis identified the underlying dimensions of dissatisfaction: Handling, Aesthetics, Salesperson, Size, Price, Product Quality, Service, and Environment. By employing a first-order confirmatory factor analysis and higher-order confirmatory factor analysis, consumer dissatisfaction was confirmed to have a hierarchical structure with three second-order constructs Intrinsic instrument is manifested by handling, quality, and size, Intrinsic expression consists of service, salesperson, and environment, and Extrinsic circumstance contains aesthetics and price. On empirically demonstrating the multi-dimensional constructs of consumer dissatisfaction by identifying its hierarchical structure, the study provides the theoretical and practical insights to comprehend consumer purchase and post-purchase behavior. Specifically, it affords an empirical platform to extend the scope of research with condensed concepts of dissatisfaction to researchers. In addition, it also enables marketers to take a broader view of consumer dissatisfaction by providing cues about potential problems and identifying the source of those problems.

• Proceedings of the SAREK Conference
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• 2008.11a
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• pp.80-83
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• 2008

As SOC (Social Overhead Capital) has been expanded, the highway road construction has been accelerated and city road system has been more complicated. So, long road tunnels have been increased and traffic flow rate also has been raised. Accordingly, the exhausting gas of vehicle cars seriously deteriorates the tunnel inside air quality and driving view. In order to improve tunnel inside air quality, we may need to introduce a compulsory ventilation system as well as natural ventilation mechanism. The natural ventilation mechanism is enough for short tunnels, meanwhile longer tunnels require a specific compulsory ventilation facility. Many foreign countries already have been devoting on development of effective tunnel ventilation system and especially, some European nations and Japan have already applied their developed tunnel ventilation system for longer road tunnels. More recently, as the quality of life improved, our concerns about safety of driving and better driving environment have been increased. In order to obtain clearer and longer driving view, we are more interested in EP tunnel ventilation system in order to remove floating contaminants and automobile exhaust gas. Evan though it's been a long time since many European countries and Japan applied more economical and environment-friendly tunnel ventilation system with their self-developed Electrostatic Precipitator, we are still dependant on imported system from foreign nations. Therefore, we need to develop our unique technical know-how for optimum design tools through validity investigation and continuous possibility examination, eventually in order to localize the tunnel ventilation system technology. In this project, we will manufacture test-run products to examine the performance of system in order to develop main parts of tunnel ventilation system such as electrostatic precipitator, high voltage power generator, water treatment system, etc.

• Journal of Korean Society for Quality Management
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• v.18 no.2
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• pp.9-17
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• 1990

This paper deals with a FOQ( ; fixed-order quantity) model for spare-part inventory control. In a spare-part inventory problem, stock depletion arises not from external market demand but from internal demand resulting from failures of parts in use. The problem differs from the classical inventory problem in that the demand for a failed part never arises more during stockout period, since the unit remains inoperative when stockout occurs until the failed part is replaced by new one. In the problem under consideration, n identical units are operating simultaneously and failed one is replaced immediately by new one if on-hand spares remain. In order to replenish spares, an order with quantity Q is placed whenever the number of on-hand spares falls to levels. The average annual cost of operating the spare-part inventory system is derived under the assumption that both lifetime of a part and replenishment lead-time distributions are exponential.

• Journal of Korean Society for Quality Management
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• v.31 no.1
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• pp.109-122
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• 2003

This paper presents a robust process capability index(PCI) based on the expected loss derived from the empirical distribution function(EDF). We propose the EDF expected loss in order to develop a PCI that does not depends on the underlying process distribution. The EDF expected loss depends only on the sample data, so the PCI based on it is robust and it does nor require complex calculations. The inverted normal loss function(INLF) is employed in order to overcome the drawback of the quadratic loss which may Increase unboundedly outside the specification limits. A comprehensive simulation study was performed under various process distributions, in order to compare the accuracy and the precision of the proposed PCI with those of the PCI based on the expected loss derived from the normal distribution. The proposed PCI turned out to be more accurate than the normal PCI in most cases, especially when the process distribution has high kurtosis or skewness. It is expected that the proposed PCI can be utilized In real processes where the true distribution family may not be known.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.2
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• pp.13-20
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• 2009

The most of navigation services these days, are designed in order to just provide a shortest path from current position to destination for a user. Several navigation services provides not only the path but some fragmentary information about its point, but, the data tends to be highly restricted because it's quality and quantity totally depends on service provider's providing policy. In this paper, we describe the folksonomy POI(Point of interest) recommender system using mashup in order to provide the information that is more useful to the user. The POI recommender system mashes-up the user's folksonomy data that stacked by user with using external folksonomy service(like Flickr) with others' in order to provide more useful information for the user. POI recommender system recommends others' tag data that is evaluated with the user folksonomy similarity. Using folksonomy mahup makes the services can provide more information that is applied the users' karma. By this, we show how to deal with the data's restrictions of quality and quantity.

• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.