• The Journal of the Korea Contents Association
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• v.21 no.1
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• pp.196-202
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• 2021

This study sought to find importance factors for the quality of delivery food service, identify the mutual importance of delivery food service quality studied in the preceding study, and derive the order of importance of each factor. To compare the priorities of factors determining the choice of quality of delivery food service, this study used a decision model using the appropriate Analytic Hierarchy Process (AHP) and carried out the process of quantifying the mutual evaluation. This process allows us to view the relative importance and priority of the selection factors. Through a prior study, the main factors of quality of delivery food service were classified and the main people of high importance were selected. According to the results of AHP the quality of deliver service is the main factor for the quality of delivery food service, and the quality of order service and food service is the key factor of the quality of delivery food service, which should take the upper hand in importance. This study results in how important specific factors are by giving relative self-weights to the lower factors, showing that convenience and accuracy always have the first and second place weight priorities in the lower factors, despite differences such as gender age and frequency of making them more convenient and accurate.

• International Journal of Quality Innovation
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• v.10 no.2
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• pp.97-108
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• 2009

This paper is to develop a quality measure to evaluate the quality level of child care service in the regional level. By utilizing the biannual intensive child care statistical reports, ten variables are integrated and summarized as a quality measure for child care service in regional level by employing Principal Component Analysis (PCA). Conclusively, it is possible to get a comprehensive measure and the measure obtained from data between 2003 and 2008 illustrates the difference in child care service quality among regions over years. With the measure developed by this research, each region can also get very good insight into what kinds of factors of child care service should be paid more attention to in order to improve the quality of its child care service. Moreover, the measure obtained in this paper is proven reliable and robust in that it reflects the quality of child care service in each region and gives us statistically uniform quality scores with a different data set.

• Journal of Korean Society for Quality Management
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• v.27 no.2
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• pp.163-182
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• 1999

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality th겨st through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.3
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• Proceedings of the Safety Management and Science Conference
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• 2005.05a
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• pp.467-475
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• 2005

This research has been conducted in order to assess the effects on quality management factor of the construction sites. 30 companies abiding by the 'construction industry law' and 32 companies abiding by the 'housing construction promotion law' have been researched in areas of quality-management environment, quality-management understanding, quality-management education on construction field, quality-system and quality-improvement. This construction quality factors are to realized the anticipated results not only quality level's increasing, but also company's confidence, competitiveness. We were able to obtain participations of 62 questionnaire, and derived statistics by means of SPSS/PC version 10.0. In this study, we find the bottleneck factor for promotion and upgrade quality management factor of the construction sites and suggest a way out of difficulties.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2019.05a
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• pp.93-94
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• 2019

When the fire door is recently installed in the field, there are frequent cases where the fire door is manufactured with fire door having low quality or different structure compared to the performance that the fire door producer has confirmed in the performance test or the construction specification. In order to improve the on-site quality management of the fire door, we comprehensively classify the quality management items of the fire door according to the management subject and the step by stage and set the field quality management procedure, the field quality management inspection item, regulations and standardized checklists were presented.

• Journal of Korean Society of Environmental Engineers
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• v.32 no.8
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• pp.802-808
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• 2010

This study was carried out to apply the method of priority order selection for water quality improvement of watershed. The monitoring of flow and water quality, grouping branch streams and discharge load density were estimated on 18 branch streams located in middle and lower area of Geum River, Chungcheongnam-do. Based on average BOD concentration of stream at low flow, the results of the water quality analysis of stream which excess river living standard class 2 (less than BOD 3 mg/L) are Jeongancheon, Bangchukcheon, Gilsancheon, Jocheon, Seokseongcheon and Ganggyeongcheon. As a result of grouping stream, stream that have more than $10\;m^3/min$ of flow and more than 3.0 mg/L of average BOD concentration such as Group A are Jocheon, Seokseongcheon, Ganggyeongcheon and Jeongancheon. In Group A, stream corresponds to over than discharge load density as of 10 BOD kg/$day{\cdot}km^2$ is Jocheon, Seokseongcheon and Ganggyeongcheon. In view of the selected results to improve water quality basin through monitoring of flow and water quality, grouping stream, and estimation of discharge load density, Jocheon in Yeongi, Seokseongcheon located on the border of Buyeo and Nonsan, Ganggyeongcheon on Nonsan such as stream basin were urgent to improve water quality.

• Fashion & Textile Research Journal
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• v.10 no.5
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• pp.625-635
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• 2008

The purpose of this study was to investigate the mediating roles of the relationship quality and the switching cost during the processing of effects of service quality on the service loyalty in the beauty industry. Service quality factors were defined as the interaction quality, the outcome quality and the physical environment quality. The relationship quality were defined as the satisfaction and the trust of customer. Amos was used to analyze the research hypotheses and the proposed model. All research hypotheses were adopted. The empirical results were as follows; Service quality influenced positively on the relationship quality, and then the relationship quality yielded the service loyalty. Also the relationship quality influenced positively on the switching cost and then the switching cost influenced positively on the service loyalty. Each service quality dimension had a significant effect on the satisfaction, the trust and the relative importance of service quality dimensions on the satisfaction, the trust followed the order of the interaction quality, the outcome quality and the physical environment quality.

• Journal of the Korea Safety Management & Science
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• v.6 no.2
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• pp.199-209
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• 2004

Kano(1984) distinguishes five types of Quality requirement which influence customer satisfaction; Attractive, One-dimensional, Must-be, Indifferent, Reverse Quality element. Attractive requirements lead more than proportional satisfaction. Attractive Quality requirements are the key factors of order winner and the sources of customer delight. Attractive requirements do not influence customer satisfaction equally. This study presents Kano's model using AHP(Analysis Hierarchy Process) for the priorities of attractive Quality requirements.

• Proceedings of the Korean Society for Agricultural Machinery Conference
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• 1993.10a
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• pp.334-343
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• 1993

In order to evaluate the quality of peaches non-destructively, the surface color and spectral reflectance of KURAKATAWASE, MIBAEKTO and OKUBO cultivar were measured. Also an attempt was made to correlate reflectance characteristics with quality evaluation parameters such as chlorophyll, anthocyanin , soluble solid , and firmness.