• 품질경영학회지
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• 제47권2호
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• pp.381-395
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• 2019

Purpose: This study aims to conduct a systematic literature review to suitably identify wide and specific issues and topics on service quality in supply chain. Methods: This study is to investigate service quality in supply chain research using a systematic literature review methodology. In order to extract influential journals and papers, we used the SJR impact factor provided by the SCOPUS database. The collected 169 papers were analyzed using bibliometric analysis, citation analysis as well as keywords network. Results: We conducted a bibliometric analysis to identify top authors contributing to service quality in supply chain and their issues, and further examined important keywords and new emerging keywords. In addition, we extracted five influential papers by PageRank to clarify critical issues and divided into five clusters to identify topics of service quality in supply chain by using network-based approach. In order to examine comprehensive issues and topics of service quality in supply chain, we constructed a keyword network to observe difference in the classification of important keywords across network centrality measures. Conclusion: Our study reviewed literature on service quality in supply chain and explored the future directions and trends of service quality in supply chain.

• International Journal of Advanced Culture Technology
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• 제7권3호
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• pp.46-51
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• 2019

This study suggests ways to strengthen the expertise by analyzing the problems caused by the lack of expertise of the qualification management body managing the Korean qualifications in the realm of firefighting from the perspective of external signal dependency of capture theory. As a method to prevent the dependency of external signals in capture theory, it is suggested to strengthen the expertise of regulators and strengthening roles and functions of regulator institutions by supplementing education and professional manpower. On this basis, analyzing the problems of qualifications management to the external signal dependency tendency, the researchers in qualification management at the Human Resources Development Service of Korea have a variety of different majors, so understanding and application can be limited if they are working in an unfamiliar area of work. Therefore, in making decisions regarding topics such as policies and roles, suitable alternatives should be found based on external signals. In order to improve this, it is necessary to select firefighting majors in the Korean qualification management of the firefighting realm, to reorganize the job scope to a similar job field of the researcher in charge. It is also necessary to strengthen the expertise of the researcher through various programs, such as mandatory periodic maintenance education in order to understand the work of the researcher.

• International Journal of Internet, Broadcasting and Communication
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• 제13권1호
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• pp.1-10
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• 2021

The type approval system for railway vehicle has been in effect since 2016 in order to establish a regular safety management system to secure railway safety and enhance the technological competitiveness of the railway industry, abolished the conventional performance test system through the reform of the Railroad Safety Act in 2012. Until now, there has been appreciated it has been making significant contributions to railway safety and industry of operation and manufacturing companies, taking their place in accordance with the implementation of the system. But there has been no case of quantitative analysis on the effectiveness of the actual system. In this study, in order to examine the full-scale performance of the approval system and quantitatively analyze effectiveness, we identified and defined the relationships with the major elements of the type approval system based on system thinking principle and determined the calculated outcomes to relevant stakeholders. A method of establishing a type approval performance management system that can be grasped, utilized, and adjusted from a point of various stakeholders' views was proposed. This is expected to be more helpful in the implementation of the system, such as improving and applying quantitative effects to analysis by closely reviewing the effects and influencing factors of the type approval system based on the data accumulated through continuous performance management and reflecting to system improvement.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.311-317
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• 2011

There is a growing concern in reducing greenhouse gas emissions all over the world. The U.K. has set 34% target reduction of emission before 2020 and 80% before 2050 compared to 1990 recently in Post Copenhagen Report on Climate Change. In practise, Life Cycle Cost (LCC) and Life Cycle Assessment (LCA) tools have been introduced to construction industry in order to achieve this such as. However, there is clear a disconnection between costs and environmental impacts over the life cycle of a built asset when using these two tools. Besides, the changes in Information and Communication Technologies (ICTs) lead to a change in the way information is represented, in particular, information is being fed more easily and distributed more quickly to different stakeholders by the use of tool such as the Building Information Modelling (BIM), with little consideration on incorporating LCC and LCA and their maximised usage within the BIM environment. The aim of this paper is to propose the development of a model-based LCC and LCA tool in order to provide sustainable building design decisions for clients, architects and quantity surveyors, by then an optimal investment decision can be made by studying the trade-off between costs and environmental impacts. An application framework is also proposed finally as the future work that shows how the proposed model can be incorporated into the BIM environment in practise.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.142-148
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• 2011

Recently, much attention has been increasingly paid to the efficiency of the delivery system in order to manage construction project in a smooth and effective way. The integrated plan in consideration of the life cycle of building is required for the effective and integrated management of information in a huge amount. To this end, collaboration between each field is indispensable from the beginning of project. But there is a limitation that the designer and the constructor sign the contract separately in the conventional delivery system. In the US, the recent trend is that the Integrated Project Delivery (IPD) has been introduced to improve the effectiveness of project management in an increasing number of the cases where project is implemented by utilizing the IPD. In Korea, there is also an increasing need to introduce the IPD for the integrated project management. Consequently, the purpose of this study is to examine and analyze the laws and the contracts that are applied to domestic cases of placing order and signing contract based on the concept and principle of the IPD before the actual introduction of the IPD. Based on such examination and analysis, this study intends to figure out the constraints to the introduction of the IPD. It is expected that the results of this study will be used as basic data for IPD-related study in the future.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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• pp.345-352
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• 1998

Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

• International Journal of Knowledge Content Development & Technology
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• 제2권2호
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• pp.31-45
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• 2012

This study prepared a foundation to provide high-quality services in a stable and effective way to meet the customer expectations, by building up and establishing an ISO 20000 certified IT service management system and protecting the information assets from various threats through effective system operation that meets the requirements of international standards, in order to ensure the reliability and stability of NDSL public services provided by KISTI Information Service Center and to enhance the customer satisfaction.

• 한국주거학회:학술대회논문집
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• 한국주거학회 1994년도 학술발표대회논문집 상
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• pp.75-83
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• 1994

The purpose of this study was to analyze the factors of residential life management of apartment house, and to examine the tendency of demands and satisfaction according to the resident's characteristics. As the result, 5 factors of residential life management of apartment house were extracted. They are I. Residential life accommodation service, II. Residential life support service, III. Resident's activety support and announcement of management works. IV. Safety and order mainteanance, V. Precaution to accident.

• 품질경영학회지
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• 제28권3호
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• pp.104-113
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• 2000

In this paper, we present a useful system to manage the quality documents, using the concept of hypertext in HANGUEL wordprocessor, In order to develop this system, we classify all manuals, procedures and forms into files. A relationship chart of these files is constructed and files are hyperlinked according to this chart. We apply this quality document management system using hyper- text to a small precision manufacturing firm by analyzing its all kinds of quality documents. We confirm that this system effectively reduces the handling time of quality documents and supports revising task of quality documents with consistency.

• 대한예방의학회:학술대회논문집
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• 대한예방의학회 1999년도 제51차 추계 학술대회 연제집
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• pp.212-213
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• 1999