• Journal of the Korean Society for information Management
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• v.24 no.4
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• pp.173-189
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• 2007

By measuring satisfaction index of the users of Information System, it is possible not only to estimate ROI(Return on Investment) but also to draw the device for the efficiency and improvement of the System. This study tries to give User Satisfaction Index Model for the System, and present operators and managers of the system with the method for improving satisfaction and efficiency by measuring the User Satisfaction Index of representative information systems. For this, the survey was carried out for the representative information systems. On the basis of the analysis, Satisfaction Index was drawn and through Matrix Analysis, the strategy for system improvement was derived.

• Korean journal of food and cookery science
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• v.30 no.2
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• pp.228-238
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• 2014

This study identified the importance and performance perceptions of funeral foodservice service quality toward funeral foodservice employees, chief mourners/the bereaved and funeral visitors. Data were collected using self-administered questionnaires from 102 funeral foodservice employees, 71 chief mourners/the bereaved and 293 funeral visitors. According to the result of the survey, 'hygienic food production process' was recognized as the most important attribute while 'neat appearance of food' had the least performance. By comparing the importance of service quality attributes between three subject groups, it can be identified funeral foodservice employees had the highest recognition while funeral visitors had the lowest (p<0.001). Furthermore, funeral foodservice employees had a significantly high performance level compared to chief mourners/the bereaved in all 19 service quality attributes (p<0.001). The IPA result toward funeral foodservice employees indicated the following attributes that required improvements: 'reasonable menu price' and 'kindness of helpers'. Another IPA result from chief mourners/the bereaved recognized 'reasonable menu price' as a service priority. Overall, implications for funeral foodservice managers regarding service quality improvement are discussed.

• Proceedings of the KOR-KST Conference
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• 1995.02a
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• pp.35-56
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• 1995

A methodology to the operation standards of the service performance of airport terminal fadlities using Perception-Response Model is discussed in this paper. The proposed approach has defined as the graphical presentation of the collective attitudes of a category of passengers towards the range of operational service at a facility of airport terminal. It adopts new concepts to establish service standards through special survey, that can achieve better interpretation of capadty and level of service at each facility. It is expressed in terms of perception of the passenger population of different amounts of the service measure and their response to the respective service conditions classified into distinct levels of satisfaction with service. The methodology can provide a practical service standards of airport terminals and may prove to be a practical and convenient technique to airport planners, designers, consultants, operators, and to airport managers.

• The Korean Journal of Emergency Medical Services
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• v.8 no.1
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• pp.141-148
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• 2004

The purpose of this study which was done by questionnaire survey on doctors, paramedics, radio operators, computer technicians, administrators in Emergency Medical Care Information Centers was to analyze demand on EMD education. The significant 101 data were collected in 12 Emergency Medical Care Information Centers from Dec. 17, 2003 to Jan. 31, 2004 and analyzed by using SPSS. The conclusions from this study were summarized as follows. Composition of respondents who work in Emergency Medical Care Information Centers were 40.7% 26-30 years old in age, 56.4% male in sex, 55.6% medical direction in duty, 76.2% paramedics in certificate. 54.5% out of the paramedics had two years present career, 62.3% had one year past career, 31.0% didn't receive EMD education, 39.0% wanted 5-8 hours continuing education. The paramedics received more EMD education on Introduction to Emergency Medical Concepts, Obtaining Information from Callers, Providing Emergency Care Instructions and wanted more continuing education on Providing Emergency Care Instructions, Key Questions & Pre-Arrival Instructions, Obtaining Information from Callers. This study will be helpful to build up an education system for EMDs such as continuing education, curriculum, certification.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.11a
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• pp.216-217
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• 2019

As the shipping market deteriorates, shipping companies seek to realize economies of scale by promoting the enlargement of container ships. Container terminal operators are increasingly adopting automated equipment and systems in order to quickly provide services and attract traffic. As such, the competition for each terminal to become a hub port is intensifying. Increased automation of advanced container terminals improves productivity and efficiency In the meantime, Korea remains semi-automated. Therefore, the relevant subject survey through SPSS 23.0 program for analysis of recognition difference, We will check the awareness among stakeholders for the smooth introduction.

• Journal of Korean Society on Water Environment
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• v.21 no.2
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• pp.158-168
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• 2005

In this study, the discharging effluents from have been 9 municipal wastewater treatment plants surveyed for 1 year-period. Statistics including probability distribution, cumulative occurrence concentration and other statistical parameters were presented. In addition, treatment performance and its stability were also discussed. Most of the plants, have an operational problem of high soluble organic content in the secondary effluent which may be associated with the integrated treatment of human and livestock manures. Nitrogen concentration in the effluents were usually higher during the period of summer and winter. It was found that this is mainly due to lack of the proper C/N ratio during the summer, or/and the effects of low temperature and less dilution by dry weather during the winter. Phosphorus concentration is sharply increased in June. Discussion with plant operators told that it is due to the dissolution of phosphate from the sludge accumulated in the primary settling tanks from the early spring to june. During this period, usually, sludge treatment line is highly overloaded with flush-outs of the sediments also stored in the bottom of combined sewer due to the low flow during winter season. Most of the plants can meet new effluent discharge limits of the nitrogen and phosphorus, and total coliform without further treatment.

• Journal of Biosystems Engineering
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• v.3 no.2
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• pp.126-132
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• 1978

This study was carried out through the survey questionaries in order to get the information for proper operating technique of the two-wheel tractors which are widely used in the farm, and investigated various accidents which occurred during the operation of two-wheel tractors for farm works in 7 Provinces of Korea. The summarized results are as follows ; 1. Annual accident frequency of the two-wheel tractor was 2.07 times, and the average rate of accident was 0.72 times per hour. Its value was the largest in the pre-operations , and the smallest in the threshing operation. 2. The accident distribution according to each month was nearly propertional to the operating hours of the two-wheel tractor. More than 60 % of total accident was concentrated during the rice transplanting and harvesting season. 3. The careless accident was more than 50% of total accident , and inevitable accident about 18% . The rate of careless accident showed the highest in pre-operation such as engine starting, check, and adjustment, and belt change. 4. The serious wounded operator was 7.1 % to total wounded operator , and about 50 % of accident of casualties to operators occurred during haruling operations. 5. The amount of casualties to property was range of 1,000 to 10,000 won, and annual total amount per unit tractor could be estimated to be 10 , 000 won.

• Safety and Health at Work
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• v.11 no.1
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• pp.1-9
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• 2020

Background: As the impact of climate change intensifies, exposure to heat stress will grow, leading to a loss of work capacity for vulnerable occupations and affecting individual labor decisions. This study estimates the future work capacity under the Representative Concentration Pathways 8.5 scenario and discusses its regional impacts on the occupational structure in the Republic of Korea. Methods: The data utilized for this study constitute the local wet bulb globe temperature from the Korea Meteorological Administration and information from the Korean Working Condition Survey from the Occupational Safety and Health Research Institute of Korea. Using these data, we classify the occupations vulnerable to heat stress and estimate future changes in work capacity at the local scale, considering the occupational structure. We then identify the spatial cluster of diminishing work capacity using exploratory spatial data analysis. Results: Our findings indicate that 52 occupations are at risk of heat stress, including machine operators and elementary laborers working in the construction, welding, metal, and mining industries. Moreover, spatial clusters with diminished work capacity appear in southwest Korea. Conclusion: Although previous studies investigated the work capacity associated with heat stress in terms of climatic impact, this study quantifies the local impacts due to the global risk of climate change. The results suggest the need for mainstreaming an adaptation policy related to work capacity in regional development strategies.

• Proceedings of the KSR Conference
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• 2006.11b
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• pp.990-1003
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• 2006

To cope with the change of railway safety environment and to prevent the catastrophic accident, the railway safety management system was established through the legislation of railway safety rules. And to audit and evaluate the accomplishment of railway safety rules by the railway operators, the Integrated Railway Safety Audit System(IRSAS) has been conducting. This study find out the strategy to stabilize the IRSAS by applying Theory of Constraints(TOC) Thinking Process. For meeting the IRSAS's goal of effective levelling up of railway safety, the two necessary conditions, 1)the secure of substantial safety through the IRSAS and 2)the execution of efficient IRSAS, should be fulfilled. Estimated undesirable effects(UDEs) from the IRSAS were identified, and 3 of them were selected for creating the requisite conflict clouds. Entities from these conflict clouds were synthesized into a core conflict cloud that foamed the base of Current Reality Tree. The strategic direction for change extracted from the conflict cloud is the reinforcement of IRSAS preparation system including the level up of operator's self audit, the deepening of preliminary survey, the establishment of complementing system of audit check list and the build up of auditor's specialization. These injection were logically validated via a Future Reality Tree and expected to be confirmed by further progressing of IRSAS.

• Industrial Engineering and Management Systems
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• v.9 no.2
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• pp.157-164
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• 2010

The objective of this study is to determine the dominance effects of environmental factors such as Illuminance, humidity and Wet Bulb Globe Temperature (WBGT) on the operators' productivity at Malaysian electronic industry. A case study was carried out at an electronic components assembly factory. The environmental factors examined were the Illuminance (lux), humidity and WBGT of the surrounding workstation area. Two sets of representative data including the illuminance, humidity and WBGT level and production rate were collected during the study. The production rate data were collected through observations and survey questionnaires while the illuminance level was measured using photometer model RS 180-7133, the humidity and WBGT level were measured by using Quest Temp apparatus and humidity. Taguchi Method was utilized to find the sequence of dominant factors that contributed to the productivity of operator at that specified production workstation. The study reveals that the dominant factor contributed to the productivity was WBGT, followed by illuminance and humidity.