• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.1124-1127
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• 2009

With the help of information and technology development since 2000, there have been increasing number of community forums for communications among future residents through on-line webs after the contracts for purchases have been signed. However, more complaints are being filed since the construction companies take less care of them in the nation. Therefore, a mutual communication system is to be proposed in this paper in order to reduce the complaints in advance due to improper communications, to improve the customer satisfaction, to analyze the troubles for communication, and to provide solutions for better mutual communications

• 품질경영학회지
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• 제32권1호
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• pp.63-74
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• 2004

Recently, enterprises have focused on quality improvement for delighting their customers. Especially, all business sector have checked, analyzed their consumer complaints in detail on their products and made a plan to reduce them. But there is a limitation not to solve them. This paper presents one of tools to reduce non qualified product on their operation line directly by modernized IT technology after analyzing and making the plan.

• 패션비즈니스
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• 제7권4호
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• pp.26-42
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• 2003

On-line clothes sale are on the increase, and the returns(for replacements or refunds) of the clothes are also increasing. Many studies on off-line consumers' complaints were made before, but few studies on the returns of clothes sold on-line have been made. From this viewpoint, this study was conducted to know what effect returns of clothes sold on-line have on their brands. Therefore, this study was first focused on the factors affecting complaint acts(return intention or return acts) such as lack of information and recognition of product, delivery errors and product defects concerning on-line sales, and second investigated the changes of buyers' attitude toward the brand following the their acts of returning the buyers, and third looked into the changes of on-line buyers' attitude toward the brand. The study is carried out by subdividing the objects of the study into return action(replacement, refundment) and purchasers who experienced return intention. Such experience is demonstratively analyzed to find how it has affected the attitude toward the brand. The study comes up with the following outcomes. First, the effect factor causing complaint action(return action, return intention) on-line is shown as the lack of the information and recognition of the product. Second, it is revealed that the effect factor causing complaint(return action, return intention) does not lie in an error in delivery or a defect of a product. Third, the positive response of a brand to a return action does not raise the repurchasing intention and positive attitude of purchasers who experienced returning a product, but lowers their private complaint action intention. Fourth, the repurchase intention of purchasers who experienced return intention for the brand is lowered, but their negative attitude and private complaint action intention is not raised.

• 한국의류학회지
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• 제23권2호
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• pp.307-313
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• 1999

This study investigated material the type(sewn-in stamped-on etc) of the label and its placement(location on the product) on children's clothing in order to survey consumer complaints to suggest the improvement. The data were collected from label-producing companies by surveying children's clothing displayed at department store as well as by questionnaire to 205 consumers who were mothers of preschool children. The results were as follows : 1. 100% polyester was the most used raw material for brand labels and nylon was for care labels. 2. Most brand labels were one piece labels and located inside the back of neck line by sewn-in either on the top on each sides or on all four sides, Care labels were usually sewn-in on the inside of left-side seam line. The texture of care label was softer than that of brand label and two pieces of care labels were widely used, 3. 67.3% of consumers complained of its stiffness while 36.1% of consumers complained of rough surface and edge 85.4% of consumers complained of an itch caused by brand labels and claimed to detach labels. For care labels 36.6% expressed displeasure of stiffness of labels while 39% complained of annoyance due to too many pieces of labels. 4. Major suggestions from the consumers were change of raw materials and relocation of brand labels. For the care labels changes of material form and type of labels were suggested and one piece of label and smaller size were preferable.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2000년도 하계학술대회 논문집 C
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• pp.2005-2007
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• 2000

KEPCO 765 kV Transmission Lines where seasonal winds intersect to the direction of the transmission line route cause aeolian complaints from residents near the transmission lines due to 1.5 times sub-conductors numbers and about 2 times of tower height comparing 345 kV transmission lines. To decrease the wind noise generation, KEPRI developed two countermeasures. One is to install the Spiral Rod on wired 765 kV Cardinal conductor. The other method is to wire the Low Noise conductor which has salient part on the surface.

• 융합보안논문지
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• 제12권2호
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• pp.43-51
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• 2012

CCTV는 범죄예방에도 효과가 있을 뿐 아니라, 녹화 된 영상정보는 범죄의 증거물로서도 상당한 법적 효력을 지닌다. 그러나 CCTV영상정보를 증거물로 활용하여 고소/고발 등의 행정 처리 시 현재 오프라인으로 운영되고 있는 업무처리 절차 상 나타나는 복잡성과 불필요한 시간 비용 낭비, 개인프라이버시 유출 등은 해결해야 할 문제점으로 남아 있다. 본 논문에서는 오프라인 업무처리 상 발생하였던 문제점을 해결하기 위해 CCTV영상자료 통합포털 구축을 제안하고, 기존 전자 민원 서비스 시스템의 효율성을 연구한 선행 연구를 분석하여 전자정부법과 개인정보보호법에 의거, CCTV영상자료 통합포털 구축 모델에 적용 하여 발생 된 문제점을 효과적으로 해결하고자 한다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 춘계학술대회 논문집
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• pp.725-732
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• 2011

The vibration resulting from railway operation is transmitted through the tunnel to adjacent buildings and the transmitted vibration radiates structure-borne noise which is causing a lot of public complaints by its negative effects to the buildings near tunnel. This study performed the parametric study about sleeper space and track support stiffness in order to reduce vibration on the concrete track and near structures. In this study, it was compared and performed vibration analysis and field test about these. In addition, as changing the sleeper space and track support stiffness, vibration of the structures was evaluated. Via this study, in terms of reducing the figure of the sleeper space and track support stiffness to the half, as vibrating acceleration transmitted through concrete round is getting reduced, it transmitted through the tunnel was analysed to the same phenomena. In conclusion, suggested track structure into this study, it can be applied to the track structure of existing line, and it is expected to be a new effective anti-vibration method to prevent public complaints.

• 전기학회논문지
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• 제60권5호
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• pp.999-1004
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• 2011

Nowadays, it is becoming difficult to secure a transmission line route when a new transmission line is constructed due to social environment and resident complaints. As existing urban areas are expanded and new cities are constructed, the necessity of high-capacity underground power transmission has been increasing because of load concentration in downtown areas. In North America, Europe and Japan, the research has been carried out for 2nd generation gas insulated transmission lines(GIL) which is more environmentally friendly and economical compared to previous GILs. The new GILs have been applied to real power systems from early 2000s. In South Korea, GIL is being considered as a possible solution for replacing 345kV high-capacity overhead transmission lines with underground transmission ones, so KEPCO is planning to develop and apply a new 362kV rated GIL underground transmission lines instead of overhead transmission lines. In this paper, the overvoltage generated at the combined transmission line adapting GIL was reviewed using EMTP.

• 한국인터넷방송통신학회논문지
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• 제18권1호
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• pp.1-8
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• 2018

도시철도의 이용량이 매년 증가하고 있으며 승객들의 불편한 사항들 또한 이에 비례하여 증가하고 있다. 하지만 철도 관계자들은 해당 민원사항들에 대해 신속하게 조치하지 못하고 있다. 이러한 문제를 해결하기 위하여 본 논문에서는 철도 관계자들과 승객들 간의 소통을 원활하게 하고 이로 인한 신속한 처리를 수행하기 위한 사물인터넷 기반의 IOS 어플리케이션을 제안한다. 본 제안 시스템에서는 전동차량 내에 온습도 센서를 적합한 장소에 설치하고 이렇게 측정된 측정치를 실시간으로 원격 서버에 전송함과 동시에 승객들은 자신의 희망온도를 IOS 기기 어플리케이션을 통하여 요청하도록 하였다. 이렇게 수집된 데이터들을 기반으로 실시간 도시철도 관계자들이 전동차량의 온습도를 조절할 수 있는 시스템을 제안한다. 제안 시스템은 광주광역시 도시철도 1호선에 구현을 통하여 그 효율성을 검증하였다.

• 한국보육학회지
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• 제18권2호
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• pp.217-230
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• 2018

본 연구는 육아종합지원센터 웹사이트에서 수요자 중심의 온라인 서비스가 제공되고 있는지를 파악하기 위해 시군구 육아종합지원센터 69개소의 웹사이트 서비스 현황을 분석하였다. 웹사이트 서비스를 평가하기 위해 사용된 도구는 문인규(2005), 이명희(2004), 이충수(2009)를 바탕으로 수정 보완하였으며, 평가항목은 정보제공 서비스, 민원처리 서비스, 온라인 참여 서비스, 이용 편의성 서비스로 구성되었다. 연구결과를 살펴보면, 첫째, 정보제공 서비스의 측면에서 웹사이트는 기관 소개 및 주요사업 안내 항목과 관련 사이트 안내 항목 순으로 높게 나타났다. 둘째, 민원처리 서비스의 측면에서 웹사이트는 민원게시판 운영 항목과 민원처리 결과 고지 항목 순으로 높게 나타났다. 셋째, 온라인 참여 서비스의 측면에서 웹사이트는 온라인 신청 및 예약 기능 항목이 가장 높게 나타났다. 넷째, 이용 편의성 서비스의 측면에서 웹사이트는 자료의 통합검색 기능 항목과 사이트 맵 기능 항목, 그리고 개인정보보호 관련 기능 항목 순으로 높게 나타났다. 이를 통해 시군구 육아종합지원센터 웹사이트는 수요자와 소통하기 위한 다양한 서비스 기능을 시도하고 있는 것으로 나타났다. 본 연구는 육아종합지원센터 웹사이트의 서비스 구성내용과 문제점을 파악하고, 보다 체계적이고 효율적인 웹사이트 서비스 구축에 대한 시사점을 도출하는데 기여하고자 하였다.