• International conference on construction engineering and project management
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• 2009.05a
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• pp.1124-1127
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• 2009

With the help of information and technology development since 2000, there have been increasing number of community forums for communications among future residents through on-line webs after the contracts for purchases have been signed. However, more complaints are being filed since the construction companies take less care of them in the nation. Therefore, a mutual communication system is to be proposed in this paper in order to reduce the complaints in advance due to improper communications, to improve the customer satisfaction, to analyze the troubles for communication, and to provide solutions for better mutual communications

• Journal of Korean Society for Quality Management
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• v.32 no.1
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• pp.63-74
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• 2004

Recently, enterprises have focused on quality improvement for delighting their customers. Especially, all business sector have checked, analyzed their consumer complaints in detail on their products and made a plan to reduce them. But there is a limitation not to solve them. This paper presents one of tools to reduce non qualified product on their operation line directly by modernized IT technology after analyzing and making the plan.

• Journal of Fashion Business
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• v.7 no.4
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• pp.26-42
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• 2003

On-line clothes sale are on the increase, and the returns(for replacements or refunds) of the clothes are also increasing. Many studies on off-line consumers' complaints were made before, but few studies on the returns of clothes sold on-line have been made. From this viewpoint, this study was conducted to know what effect returns of clothes sold on-line have on their brands. Therefore, this study was first focused on the factors affecting complaint acts(return intention or return acts) such as lack of information and recognition of product, delivery errors and product defects concerning on-line sales, and second investigated the changes of buyers' attitude toward the brand following the their acts of returning the buyers, and third looked into the changes of on-line buyers' attitude toward the brand. The study is carried out by subdividing the objects of the study into return action(replacement, refundment) and purchasers who experienced return intention. Such experience is demonstratively analyzed to find how it has affected the attitude toward the brand. The study comes up with the following outcomes. First, the effect factor causing complaint action(return action, return intention) on-line is shown as the lack of the information and recognition of the product. Second, it is revealed that the effect factor causing complaint(return action, return intention) does not lie in an error in delivery or a defect of a product. Third, the positive response of a brand to a return action does not raise the repurchasing intention and positive attitude of purchasers who experienced returning a product, but lowers their private complaint action intention. Fourth, the repurchase intention of purchasers who experienced return intention for the brand is lowered, but their negative attitude and private complaint action intention is not raised.

• Journal of the Korean Society of Clothing and Textiles
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• v.23 no.2
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• pp.307-313
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• 1999

This study investigated material the type(sewn-in stamped-on etc) of the label and its placement(location on the product) on children's clothing in order to survey consumer complaints to suggest the improvement. The data were collected from label-producing companies by surveying children's clothing displayed at department store as well as by questionnaire to 205 consumers who were mothers of preschool children. The results were as follows : 1. 100% polyester was the most used raw material for brand labels and nylon was for care labels. 2. Most brand labels were one piece labels and located inside the back of neck line by sewn-in either on the top on each sides or on all four sides, Care labels were usually sewn-in on the inside of left-side seam line. The texture of care label was softer than that of brand label and two pieces of care labels were widely used, 3. 67.3% of consumers complained of its stiffness while 36.1% of consumers complained of rough surface and edge 85.4% of consumers complained of an itch caused by brand labels and claimed to detach labels. For care labels 36.6% expressed displeasure of stiffness of labels while 39% complained of annoyance due to too many pieces of labels. 4. Major suggestions from the consumers were change of raw materials and relocation of brand labels. For the care labels changes of material form and type of labels were suggested and one piece of label and smaller size were preferable.

• Proceedings of the KIEE Conference
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• 2000.07c
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• pp.2005-2007
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• 2000

KEPCO 765 kV Transmission Lines where seasonal winds intersect to the direction of the transmission line route cause aeolian complaints from residents near the transmission lines due to 1.5 times sub-conductors numbers and about 2 times of tower height comparing 345 kV transmission lines. To decrease the wind noise generation, KEPRI developed two countermeasures. One is to install the Spiral Rod on wired 765 kV Cardinal conductor. The other method is to wire the Low Noise conductor which has salient part on the surface.

• Convergence Security Journal
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• v.12 no.2
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• pp.43-51
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• 2012

CCTV would be the effective way in the prevention of abuse, as well as recorded image information evidence of the crime as a significant legal effect. But recorded image information As evidence by utilizing the Complaint/complaint handling, and administrative business processes that are currently operating offline procedural complexity and unnecessary time appear costly, privacy remains an issue to be solved, etc. Runoff. In this paper, incidence rate of offline business processing phase to solve the problems proposed to build unified portal for CCTV image information and the existing studies on the effectiveness of electronic civil service system, previous studies by analyzing e-government in accordance with laws and privacy laws, CCTV image information portal deployment model is applied to data integration occurs are trying to solve the problem effectively.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.725-732
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• 2011

The vibration resulting from railway operation is transmitted through the tunnel to adjacent buildings and the transmitted vibration radiates structure-borne noise which is causing a lot of public complaints by its negative effects to the buildings near tunnel. This study performed the parametric study about sleeper space and track support stiffness in order to reduce vibration on the concrete track and near structures. In this study, it was compared and performed vibration analysis and field test about these. In addition, as changing the sleeper space and track support stiffness, vibration of the structures was evaluated. Via this study, in terms of reducing the figure of the sleeper space and track support stiffness to the half, as vibrating acceleration transmitted through concrete round is getting reduced, it transmitted through the tunnel was analysed to the same phenomena. In conclusion, suggested track structure into this study, it can be applied to the track structure of existing line, and it is expected to be a new effective anti-vibration method to prevent public complaints.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.60 no.5
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• pp.999-1004
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• 2011

Nowadays, it is becoming difficult to secure a transmission line route when a new transmission line is constructed due to social environment and resident complaints. As existing urban areas are expanded and new cities are constructed, the necessity of high-capacity underground power transmission has been increasing because of load concentration in downtown areas. In North America, Europe and Japan, the research has been carried out for 2nd generation gas insulated transmission lines(GIL) which is more environmentally friendly and economical compared to previous GILs. The new GILs have been applied to real power systems from early 2000s. In South Korea, GIL is being considered as a possible solution for replacing 345kV high-capacity overhead transmission lines with underground transmission ones, so KEPCO is planning to develop and apply a new 362kV rated GIL underground transmission lines instead of overhead transmission lines. In this paper, the overvoltage generated at the combined transmission line adapting GIL was reviewed using EMTP.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.18 no.1
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• pp.1-8
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• 2018

While the number of passengers using urban railroads is increasing day by day, the number of complaints from passengers is also increasing. In order to resolve problems caused by poor communication between urban railroad officials and passengers in this paper. An IOS application using the Internet of Things (IoT) technology is proposed for providing safety and comfort temperature service(s) and for taking prompt action(s) of passengers complaints. In this proposal system, the temperature & humidity sensors were placed in a suitable location within the train. At the same time, transferring measurements to the remote server, allowing passengers to request their desired temperature through the IOS Application. Like this based on the collected data, I suggest a system that urban railroad officials can control temperature & humidity of the train. The proposed system was implemented by the Gwangju Metro Line 1 to validate its effectiveness.

• Korean Journal of Child Education & Care
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• v.18 no.2
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• pp.217-230
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• 2018

The purpose of this study is to investigate the consumer centered on-line services of Support Center for Childcare(SCC) of districts. For this purpose this study analyzed the 69 on-line services in websites of SCC. The materials used to evaluate the website services in this study were revised from Lee(2009)'s, Moon(2005)'s and Lee(2005)'s study. The evaluation categories are composed of information providing services, complaints handling services, online participation services, and usability services. The result of this study are as follows. First, in the aspect of information providing services, introduction to SCC, main business of SCC, and related website ranked high. Second, in the aspect of complaints handling services, complaint service board and complaint process notice ranked high. Third, in the aspect of online participation services, on-line application and reservation ranked high. Fourth, in the aspect of usability services, integrated searching, site map, and personal information protection ranked high. The results of this study showed that websites of SCC of districts tried to various services to communicate the consumers. Also the results of this study revealed the contents and problem of websites of SCC, and implied the more systematic and efficient services of SCC.