• Management & Information Systems Review
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• v.31 no.1
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• pp.167-182
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• 2012

Recently, interesting of u-city with ubiquitous computing technologies has increased. In this paper, we propose u-service model for urban facility management based on ubiquitous computing technologies. To propose the research purpose, we define business model for the service and u-service model. And, we propose service function, service process, and relationships between participants to give shape to u-service model. First, we present five service functions; remote monitoring, remote control and inquire, state information, field support, and facility history information. And, we propose overall service process and demand-supply relationship between participants.

• Journal of Distribution Science
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• v.15 no.2
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• pp.27-36
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• 2017

Purpose - This study was intended to find the selection attribution factors and service satisfaction determinants of third party logistics suppliers in Dongdaemun wholesale market. Research design, data, and methodology - A questionnaire survey was performed, and the retailers and wholesalers in Dongdaemun wholesale market were asked to fill in it. Company employees using third party logistics service were selected by a random sampling method. Results - It is easy for both retailers and wholesalers to use third party logistics service. The logistics companies in Dongdaemun wholesale market have paid more heed to the security of freight and the operability. That is, the freight safety and operating service are the most important factors in selecting third party logistics suppliers, and they both have a close relationship with user satisfaction. There is no relation between service level and recognition in selection factors of third party logistics suppliers. All the responsiveness, operability and informativeness of third-party logistics providers has a significant relationship with user satisfaction. Conclusions - Third party logistics service is entirely different from the existing delivery or transport service. The most market vendors' wish for third party logistics suppliers is the stability of freight and robust operating service. They also demand the responsiveness for special or emergency situation with having information strength.

• Journal of the Korean Society for Library and Information Science
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• v.52 no.2
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• pp.245-262
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• 2018

It is critical for public libraries to use service manuals to provide library services to the disabled. This research investigated librarians' opinion and discerned their utilization and importance of the current service manuals. Also, the study identified librarians' needs and priority of each component of the current manuals. According to the practitioners' evaluation, 'installation of convenience facility' was derived as the most important factor that should be described in detail. In addition, this study suggested that the interpretation of the critical factors should be different regarding to the each library type. The research also suggested various ways to raise low awareness and utilization of the current library manuals for the disabled.

• Journal of Korean Library and Information Science Society
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• v.36 no.4
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• pp.349-364
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• 2005

The main Points of the 7th Education Program are: taking a serious view of development of children's individuality and creativity, and encouragement students their accord activity with applying digital reference for teaching and learning. It Is the suggestion of revitalization method of digital material room, afterward. by means of analyzation for satisfaction and demand and using status of children's library digital material room along with emphasis of self-loading learning and boosting self-solving ability based on computer and IT paradigm. The purpose is : providing foundation of active Information service and suggestion of revitalization method by means of analyzing operation and effective using children's library digital material room at Nowon Children's Library opened 2nd February, 2003. In 2nd chapter; thesis of conceptive model of children's library digital material room. In 3rd Chapter: Present status analysis of N. W. Children's library digital material room operation, and analysis of using and demand of public school 100 pupils. In 4th Chapter : Suggesting conclusion of revitalization of children's library digital material room based on utilization and demand appeared through this study.

• The KIPS Transactions:PartC
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• v.11C no.7 s.96
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• pp.871-878
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• 2004

Recenty, there has been great interest in MANET from various areas. In this paper we focus on performance analysis of on demand routing protocols surf as DSR, AODV, and TORA in MANET. We have conducted several simulations concerned with application service data such as sensor, text. voice, and video data. And then, we have evaluated the performance of three protocols in a pre-designed ad hoc network, which is consisted of 20 nodes. As a result, we have obtained quantitative data for packet delivery fraction, average end to-end delay, routing load, channel utilization from upper layer and supportable routing protocol for application service data. The results can be used for designing specific-purposed ad-hoc networks.

• Korean Management Science Review
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• v.17 no.2
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• pp.87-95
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• 2000

This paper presents two analytical approaches to determine the vehicle fleet size for container shuttle service. The shuttle service can be defined as the repetitive travel between the designated places during working period. In the first approach, the transportation model is adopted in order to determine the number of vehicles required. Its advantages and disadvantages in practical application are also discussed. In the second approach, a logical network which is oriented on job is transformed from a physical network which is focused on demand site. Nodes on the logical network represent jobs which include loaded travel, loading and unloading and arcs represent empty travel for the next jobs which include loaded travel, loading and unloading and arcs represent empty travel for the next job. Then a mathematical formulation is constructed similar to the multiple traveling salesman problem (TSP). A solution procedure is carried out based on the well-known insertion heuristic with the real world data.

• Proceedings of the KSR Conference
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• 1998.05a
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• pp.160-171
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• 1998

Express subway system is one of the effective systems adapting to improve service level. Express trains make fewer passenger stop, using a double track or a bypass track, than local trains which served all stations, Express service has been very popular with passengers who travel uninterrupted between terminals, but is has generated some dissatisfaction among passengers who experience longer waiting time on stations. This study aims at proposing the methodology to analyze changes of travel pattern in subway system adapting the express service and to estimate the time saving effects resulting from the installation of the express system. This methodology is evaluated in the fifth line under an assumpt ion that express subway system are adapted. Based on the results of the case study, the following conclusions are made: First, express system reduce a total travel time of 13% or above. Second, shorter headway of express trains increases the time saving effects on subway system. although it requests more waiting time to local train passenger. Third, an installation of Express system to Seoul subway system can augment subway demand in seoul metropolitan area.

• KOREAN JOURNAL OF PACKAGING SCIENCE & TECHNOLOGY
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• v.27 no.2
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• pp.71-84
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• 2021

The purpose of this study is to establish a new management strategy to meet customer needs of discount stores as customers demand higher and more diverse services in addition to low prices. An empirical analysis on consumers to explore the structural relationships between the quality, environmentally friendliness, consumer perception, service value, and emotional response of retail ready packaging (RRP) in discount stores in order to find out how they affect customer satisfaction and repurchase intention. First, it was confirmed that the RRP quality of discount stores that affects customer satisfaction is mediated by the emotional response. Second, it was found that RRP in discount stores should continue to devise strategies to improve service quality along with efforts to provide more benefits perceived by customers to increase customer satisfaction and repurchase intention. Third, it was confirmed that the RRP image of discount stores has a positive (+) effect on service value, emotional response, customer satisfaction, and repurchase intention.

• Journal of Korea Society of Digital Industry and Information Management
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• v.7 no.2
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• pp.173-183
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• 2011

The business is faced with the situation must improve a power in an increasingly competitive environment due to the recent rapid advance in information technology and the opening and expansion of global market, fast technological change, and various customer demand. The rapid change in information technology is having an effect on not only all the processes to develop products, but information contents that is provided for the purpose of customer value, and the appearance of products. In other words, the information technology is being recognized as a very important factor among other factors for companies to enhance their competitiveness. In addition, it is more efficient to focus on key factor to maintain the competitive advantage on the using of information technology by outsourcing information systems, rather than by operating the systems under their own. Since the global financial crisis, the long-term recession has been increasing companies who is ready to adopt outsourcing or adopted already. This study is to understand the environment and unique characteristics of outsourcing services and related industries focusing on information system operation and management in information outsourcing services, and is to set the concept needed through my theory that is connected to the service quality and customer satisfaction. A lot of business wiew the improvement of service quality and ensuring customer satisfaction as the major factors of business growth, and lots of ongoing studies have focused on service management in the Information outsourcing service industry. Yet few studies have ever concentrated on the quality of information system operation management service. This study, moreover, is to define the quality of service related with customer satisfaction from customer's viewpoint, measuring effects on customer satisfaction. The quality of outsourcing service on information system in this study is a great help to companies who are offering information outsourcing service, and company's managers and staffs who outsourcedto specialized company.

• The Transactions of The Korean Institute of Electrical Engineers
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• v.56 no.11
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• pp.1903-1909
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• 2007

As the electric power industry has been revolutionarily transformed such that the distributed energy resources have been interconnected with power systems and a variety of energy service providers have been appeared, the need of Consumer Energy Portal as a core of two-way communication and service infrastructure between power suppliers and consumers has been gradually increased. Consumer Energy Portal can be thought of as a combination of hardware and software enabling two-way communication between energy service providers and equipment within the consumers' premises or a physical and logical link between consumers' in-building networks and wide-area access networks. In other words, Consumer Energy Portal can make the way the power industry has been traditionally operated the web-based way, enabling two-way interactions between energy service providers and consumers and mutual networking between end users' equipment. Thus, Consumer Energy Portal can be a kind of Service portal that provides new value-added services and efficient power operations that in the past. In this paper, for ESPs' integrated resources management, demand side management and value-added service provision, we have established the two-way access network that can gather real-time metering data using ZigBee technology and control physically networked equipment.