Customer satisfaction on the nursing services;A relationship among the expectation and the perceived performance and the willingness of reuse of patients on the nursing services (간호서비스에 대한 고객만족에 관한 연구;환자의 기대와 성과지각 및 병원 재이용의사 간의 관계)
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- Journal of Korean Academy of Nursing Administration
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- v.9 no.1
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- pp.31-40
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- 2003