• 제목/요약/키워드: Multiple Impact Factors

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한식당의 서비스 품질이 고객만족과 경영성과에 미치는 영향 - 울산광역시를 중심으로 - (The Impact of Korean Restaurant Service Quality on Customer Satisfaction and Management Performance - Focused on Ulsan Metropolitan City -)

  • 전유명
    • 한국조리학회지
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    • 제18권1호
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    • pp.199-212
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    • 2012
  • 본 연구의 목적은 한식의 세계화에 대해 정부, 학계 및 외식업계에서 많은 관심을 갖고 있는 이 시점에 외식업체 중 한식당을 대상으로 서비스 품질이 고객만족과 경영성과에 어떤 영향을 미치는가를 울산지역에 거주하고 있는 고객 188명을 대상으로 실증 분석하였다. 연구의 목적을 달성하기 위해 SPSS 12.0 프로그램을 통해 빈도분석, 요인 분석, 신뢰성 분석, 상관 분석, 다중회귀 분석을 실시하였다. 분석 결과를 보면, 한식당의 서비스 품질은 3개의 요인으로, 고객만족과 경영성과는 1개 요인으로 추출되어졌으며, 서비스 품질과 고객만족, 경영성과간의 관계 분석에서 모두 정(+)의 상관관계가 있는 것으로 나타났다. 한식당의 서비스 품질은 물리적 환경, 인적 서비스, 편리성 순으로 고객만족에 영향을 미치는 것으로 나타났다. 한식당의 서비스 품질은 인적 서비스, 물리적 환경 순으로 경영성과에 유의적인 영향을 미치는 것으로 나타났으며, 한식당을 이용한 고객의 만족은 경영성과에 p<0.001로 유의적인 영향을 미치는 것으로 나타났다.

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Internal Company Factors as Determining Variables for Improving Bank Lending

  • PRAWITASARI, Dian;KADARNINGSIH, Ana;MACHMUDDAH, Zaky;UD-DIN, Maaz
    • The Journal of Asian Finance, Economics and Business
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    • 제7권8호
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    • pp.205-212
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    • 2020
  • This study seeks to examine the main factors, external and internal to the bank, that enhance bank lending. Bank lending is one of the connecting bridges in sustaining society. Internal factors consist of ROA, DPK, and CAR. External factors are economic growth and interest rate of Bank Indonesia. The population of this research consists of traditional commercial banks listed on the IDX over the 2014-2017 period. Samples were chosen by purposive sampling method. This study uses secondary data with 56 samples; data analysis uses multiple linear regression. The findings of the study show that internal factors have a greater impact on increasing bank lending than external factors. The main variable among internal factors that influences increase in bank lending is ROA. DPK is the internal factor with the smallest impact on increasing bank lending. The implication of the study is that determining the bank lending should take more account of CAR, DPK, ROA, BI interest rates, and economic growth in making decisions about the amount of lending. These variables can only have a slight effect on increasing lending, though. Besides, internal factors such as NPL, LDR or non-economic factors also need to be considered in channeling bank credit.

남자대학생의 라이프 스타일 요인이 의복의 구매동기, 정보원활용, 의복선택기준에 미치는 영향 연구 (The Impact of Lifestyle Factors on Clothing Purchase Motives, Information Use, and Selection Criteria in Male College Students)

  • 황진숙;이기춘
    • 복식
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    • 제50권4호
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    • pp.63-72
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    • 2000
  • The purpose of this study was to investigate the effects of lifestyle factors on clothing purchase motives, information use, and selection criteria in male college students. The sample included 241 male college students, and an instrument was developed based on the previous studies. The statistical analyses used for this study were factor analysis and multiple regression. The result of factor analysis showed that lifestyle consisted of six factors : clothing interest, serif-confidence, social participation, planned clothing purchase, family-orientation, and conservativeness. Clothing purchase motives consisted of conspicuous consumption motives, fashion and individuality motives, and economic motives. Clothing information use consisted of four factors: paper/display, personal advice, fashion show/clothing observation, and electronic media. Finally. clothing selection criteria consisted of practicability, fashion/individuality, and conformity, Multip1e regression revealed that there were significant effects of lifestyle factors on clothing purchase motives, information use, and selection criteria. For example, self-confidence factor had a negative impact on conspicuous consumption motive, personal advice information use, and fashion/individuality criteria. The relative importance of lifestyle factors were different according to different dimensions of clothing purchase motives, information use, and selection criteria.

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Impact of Multiple Cardiovascular Risk Factors on the Carotid Intima-media Thickness in Young Adults: The Kangwha Study

  • Chang, Hoo-Sun;Kim, Hyeon-Chang;Ahn, Song-Vogue;Hur, Nam-Wook;Suh, Il
    • Journal of Preventive Medicine and Public Health
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    • 제40권5호
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    • pp.411-417
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    • 2007
  • Objectives: Although risk factors for coronary artery disease are also associated with increased carotid intima-media thickness (IMT), there is little information available on the asymptomatic, young adult population. We examined the association between multiple cardiovascular risk factors and the common carotid IMT in 280 young Korean adults. Methods: The data used for this study was obtained from 280 subjects (130 men and 150 women) aged 25 years who participated in the Kangwha Study follow-up examination in 2005. We measured cardiovascular risk factors, including anthropometries, blood pressure, blood chemistry, carotid ultrasonography, and reviewed questionnaires on health behaviors. Risk factors were defined as values above the sex-specific 75th percentile of systolic blood pressure, body mass index, total cholesterol/ high-density lipoprotein cholesterol ratio, fasting blood glucose and smoking status. Results: The mean carotid IMT${\pm}$standard deviation observed was $0.683{\pm}0.079mm$ in men and $0.678{\pm}0.067mm$ in women (p=0.567) and the evidence of plaque was not observed in any individuals. Mean carotid IMT increased with an increasing number of risk factors(p for trend <0.001) and carotid IMT values were 0.665 mm, 0.674 mm, 0.686 mm, 0.702 mm, and 0.748 mm for 0, 1, 2, 3, and 4 to 5 risk factors, respectively. The odds ratio for having the top quartile carotid IMT in men with 3 or more risk factors versus 0-2 risk factors was 5.09 (95% CI, 2.05-12.64). Conclusions: Current findings indicate the need for prevention and control of cardiovascular risk factors in young adults and more focus on those with multiple cardiovascular risk factors.

중소기업 근로자의 복지환경이 직무 만족도에 미치는 영향 (A Study on the Effect of Small and Medium Enterprise Workers' Welfare Environment on Job Satisfaction)

  • 곽노학;김문준
    • 산업진흥연구
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    • 제1권1호
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    • pp.19-25
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    • 2016
  • 본 연구는 중소기업 근로자를 대상으로 업무 및 복지환경 등에 대한 만족도 현황을 파악하여 미흡한 사항은 개선을 통해 전반적인 만족도의 향상을 도모하는데 있다. 측정도구의 신뢰도를 검증하기 위해 신뢰도 분석을 실시한 결과, 모든 요인의 신뢰도 계수는 0.6 이상으로 다소 높은 것으로 나타났다. 관계 요인과 복지 만족도, 보상 요인과 복지 만족도를 제외한 모든 변수 간의 상관관계가 +0.2 이상 +0.8 미만으로 양의 상관관계가 있는 것으로 나타났다. 직무 요인, 관계 요인, 보상 요인이 직무 만족도와 복지 만족도에 미치는 영향을 알아보기 위해 직무 요인, 관계 요인, 보상 요인을 독립변수로 하고 직무 만족도와 복지 만족도 각각을 종속변수로 하여 다중회귀분석을 실시한 결과, 세 요인 중 직무 요인과 보상 요인, 두 요인이 직무 만족도에 유의한 영향을 미치는 것으로 나타났다. ${\beta}$값을 보면 직무 요인(.584), 보상 요인(.369) 순으로 직무 만족도에 미치는 영향이 큰 것으로 나타났다. 업무 및 복지환경 개선을 통하여 직원들의 만족도가 향상됨으로써, 업무에 적극적인 자세로 임하여 외부고객의 만족도에 긍정적인 영향을 미칠 것으로 기대된다.

일상활동구강영향지수(OIDP)를 이용한 교정환자의 구강건강관련 삶의 질과 만족도 평가 (Assessment of dental health related quality of life and satisfaction level in patients with orthodontic treatments using Oral Impact on Daily Performances (OIDP))

  • 김수경;기은정;김성준;문선호;장민지;정은서
    • 한국치위생학회지
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    • 제18권4호
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    • pp.535-546
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    • 2018
  • Objectives: This study is to assess the correlation of the changes in dental health-related quality of life before, during, and after orthodontic treatments in the patients. Methods: The self-administered survey was conducted in the patients who completed orthodontic treatments living in Seoul and metropolitan areas using Oral Impact on Daily Performances (OIDP) to identify the relevant factors. Data were analyzed with descriptive statistics of variables, independent t-test, one way ANOVA, and multiple regression analysis. Results: From observations of OIDP before, during, and after orthodontic treatment, discomfort associated with three factors including physical, psychological and social ones showed the statistically significant increases during orthodontic treatment than before the treatment; whereas, it was dramatically dropped afterward. Multiple regression analysis to find the influential factors of satisfaction level on orthodontic treatment by setting before, during, and after OIDP as independent variables and satisfaction on orthodontic treatment as a dependent variable revealed that OIDP before orthodontic treatment and after orthodontic treatment significantly affected satisfaction on orthodontic treatment. Conclusions: The above analysis on the change in patients' dental health-related quality of life showed that the quality of life improved after the orthodontic treatment. Accordingly, patients' quality of life and satisfaction level on orthodontic treatment are expected to improve if they strive to maintain healthy dental health through orthodontic treatment.

대안 평가를 위한 의사결정 기법 (Decision Methods for Evaluation of Alternatives)

  • 남기창;홍상표
    • 환경영향평가
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    • 제9권4호
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    • pp.363-372
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    • 2000
  • For any particular development project or environmental regulations, decision-making criteria is required and conflicts among criteria should be resolved. It is necessary to investigate criteria that government agencies employ in making decisions that influence the environment. The evaluation of alternative development proposals and regulatory measures involves much more than environmental issues. Economic, technical, and social factors should be considered along with environmental impacts when making evaluations. Evaluation should be based on values of all individuals who may be affected by public or private decisions. There are many evaluation methods for determining how individuals and groups value alternative public actions. Numerous weighting-scaling methodologies can be used in such evaluations. These methodologies represent adaptations of multiple-criteria or multiple-attribute decision-making techniques. Environmental risk assessment which accounts for uncertainties in choosing among alternative policies and projects is increasingly used.

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Goal Setting in Multiple Criteria Decision Making

  • Lee, Jae-Kyu
    • 한국경영과학회지
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    • 제11권2호
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    • pp.51-68
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    • 1986
  • The effects of goal setting in the context of Multiple Criteria Making (MCDM) are classified into two types : internal and external. In the internal models, the impact of the changed goal is limited only to the other goals in MCDM model. By contrast, in the external models, the impact is limited to the factors not included in the MCDM model. In fact, most real world examples of goal setting have the nature of mixed models. To assist in the goal setting process, the framework named Goal Setting Support (GSS) is developed. The GSS helps decision-makers for mixed models to 1) make internal trade-offs in a way that guarantees non-dominancy after the trade-ofs, and 2) evaluate achieved goals systematically. The GSS can be used in creating Decision Support Systems that will allow interactive goal setting.

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호텔 레스토랑의 식자재 조달 관련 공급 체인 관리와 푸드 생산 전략 간의 관계 분석 (Analysis of Relationship between Supply Chain Management and Food Production Strategies for Food Supplies in Hotel Restaurants)

  • 강석우;박지양
    • 한국조리학회지
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    • 제13권4호
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    • pp.107-118
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    • 2007
  • This research aimed to understand the relationship between comparative superiority elements of the supply chain activities for food supplies in the hotel industry. The samples are obtained from exclusive hotels located in the Seoul area. A statistic package program called SPSS was employed to conduct reliability analysis, factor analysis, t-test, correlation analysis, and multiple regression analysis. Results of a multiple regression analysis between supply chain management and food production strategies were as follows; company's characters and cooperative relations with suppliers had a significant impact on cost while quality was significantly affected by company's characters, information system, cooperative relations with suppliers, and supply chain activities. It was revealed that all factors had a significant impact on flexibility and delivery date.

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IPTV 서비스 이용자 특성과 유료 콘텐츠 구매의 관련성에 대한 연구 (A Study of Relationship with User Characteristics and Paid Contents Consumption on IPTV Services)

  • 송영화;김주일;김명중;박선영
    • Journal of Information Technology Applications and Management
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    • 제21권2호
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    • pp.15-29
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    • 2014
  • This study analyzes the influence factors of IPTV users on the purchase of paid contents. This study carries out a web-log analysis of the actual users of the service provided by the domestic IPTV providers and classifies the influence factors on the purchase of paid contents largely into VOC, switching barriers, and content consumption pattern to conduct an empirical analysis. As analysis procedure, first, this study analyzes the preceding researches related to the core influence factors and content-purchasing patterns, and second, conducts a basic statistics analysis of the distribution of basic characteristics of the logs used, as presented in the above. Third, this study carries out a multiple regression analysis as an estimating equation of the number of purchasing the paid content depending on switching barriers of IPTV service, VOC, and content consumption pattern. As a statistical package, Stata version 11.2 was used. Through the empirical analysis, this study found that of the service use logs, VOC and content consumption pattern had a multi-dimensional impact on the purchase of premium contents. On the other hand, this study also found that the impact of switching barriers such as combination state with other products and current status of holding a point did not have a significant impact on the purchase of paid contents.