• The International Journal of Costume Culture
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• v.9 no.1
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• pp.15-26
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• 2006

The purposes of this study were 1) to identify the dimension of perceived service quality of fashion retail stores in the basis of expanded marketing mix, 2) to investigate the effect of each dimension on long-term orientation/customer satisfaction, trust, commitment and WOM/repurchase intention) on perceived service quality. The questionnaires were administered to 333 women shopped in a fashion retail store in Gwang-ju city. Data were analyzed by using exploratory and confirmatory factor analysis, Cronbach' ${\alpha}$, and multi-regression analysis. The results were as follows: 1) The dimension of perceived service quality based on expanded marketing mix were classified as follow: product, price, place, promotion, people, physical evidence, process services. Long-term orientation was categorized into four factors: customer satisfaction, trust, commitment, WOM/repurchase intention. 2) For the effect of the perceived service quality by dimension, product, people, physical evidence, process services have significant effect on long-term orientation, while price, place, promotion services have not significant.

• Journal of Korean Society for Quality Management
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• v.29 no.4
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• pp.54-64
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• 2001

Service industries are rapidly increased and the environment of service is also changing in healthcare settings. Those make them change their management strategies and carry out many researches. Till now, single-item behavioral intention scale or direct measuring has some limitations that we have to consider its efficiency and it is difficult to explain phenomena of broad part in the process of determining behavioral intentions. In this paper, we examine the dimensionality of healthcare service in Korea through the multi-item behavioral intention scale. In addition, we are going to investigate the nature of the relationship between service quality perceptions which have unique construct, and consumer satisfaction judgements in the formation of consumers' behavioral intentions. we are going to conclude that the linear combination model of service quality and customer satisfaction can describe the process of formation of customers' behavioral intentions best and provide some managerial implications to decision makers for redistribution of materials and human resources.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.24 no.66
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• pp.11-18
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• 2001

In this paper, we analyze an M/G/1 two-phase gated service model with threshold. We consider compound Poison arrival Process and general service time, where the server fives two different modes of services in order, batch and individual services. Server starts his service when the number of arrived customers reaches the predetermined threshold . We find the PGF of the number of customers in system and LST of waiting time, with which we obtain the means of them.

• The KIPS Transactions:PartD
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• v.13D no.4 s.107
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• pp.603-612
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• 2006

Recently the web service area is rapidly growing as the next generation IT paradigm because of increase of concern about SOA(Services-Oriented Architecture) and growth of B2B market. Since a service discovery through UDDI(Universal Description, Discovery and Integration) is limited to a functional requirement, it is not considered an effect on frequency of service using and reliability of mutual relation. That is, a quality as nonfunctional aspect of web service is regarded as important factor for a success between consumer and provider. Therefore, the web service selection method with considering the quality is necessary. This paper suggests the agent-based quality broker architecture and selection process which helps to find a service providing the optimum quality that the consumer needs in a position of service consumer. A theory of agent is accepted widely and suitable for proposed system architecture in the circumstance of distributed and heterogeneous environment like web service. In this paper, we considered the QoS and CoS in the evaluation process to solve the problem of existing researches related to the web service selection and used PROMETHEE(Preference Ranking Organization MeTHod for Enrichment Evaluations) as an evaluation method which is most suitable for the web service selection among MCDM approaches. PROMETHEE has advantages that solve the problem that a pair-wise comparison should be performed again when comparative services are added or deleted. This paper suggested a case study with the service composition scenario in order to verify the selection process. In this case study, the decision making problem was described on the basis of evaluated values for qualities from a consumer's point of view and the defined service level.

• Journal of Advanced Navigation Technology
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• v.18 no.1
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• pp.74-77
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• 2014

This paper suggested an error control for multi-channel running on machine to machine environment. This system is suitable for recovering software fault for multimedia CSCW(Computer Supported Cooperative Works) based on machine to machine environment. It is necessary for the system to be protected by reactivity of media service instance instead of breaking process of session. This paper explains a performance analysis of an error recovery system of M2M based computing collaboration environment using rule-based DEVS modeling and simulation techniques.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.11 no.2
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• pp.43-58
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• 2003

To decide the type of airplane to purchase in air service agencies is a typical matter of multi-criteria decision making process. The selection of airplane type is very important because it has great impact on the budget and management of air service agency, once the decision has been made. AHP is being recognized as one of many effective methods of multi-criteria decision making processes. In this study, checklist for the selecting optimum type of light airplane to be purchased is developed by the AHP.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2019.05a
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• pp.418-420
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• 2019

Sensor node and edge device for multi-sensing of marine IoT service is proposed. Especially, the proposed devices are based on the management and data process through the closed network (i.e., private network) as well as the commercial public network provided by major communication service providers.

• Journal of Digital Convergence
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• v.11 no.7
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• pp.215-223
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• 2013

As cloud computing is activated, a variety of cloud services are being distributed. However, to use each different cloud service, you must perform a individual user authentication process to service. Therefore, not only the procedure is cumbersome but also due to repeated authentication process performance, it can cause password exposure or database overload that needs to have user's authentication information each cloud server. Moreover, there is high probability of security problem that being occurred by phishing attacks that result from different authentication schemes and input scheme for each service. Thus, when you want to use a variety of cloud service, we proposed OpenID based user authentication scheme that can be applied to a multi-cloud environment by the trusted user's verify ID provider.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.571-576
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• 2007

Advanced online environment and communication technology have made the e-commerce environments evolved rapidly. In the e-commerce area, one of the most important concepts regarding the relationship between seller and buyer is the "trust." Considering the purpose of purchase and satisfaction of website, the users may face problems such as consumer's transaction security or personal information sharing when they make transactions over web sites. It could be difficult to pursue the goal for the users to purchase product or service over online if the seller or service provider cannot establish trust to the customers. In this paper, through multi-dimensional viewpoints of trust, satisfaction can be accounted for by cue-based trust and experienced trust. The purchase intention mediates the experienced trust when online users purchase products or use online service.

• The Transactions of the Korea Information Processing Society
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• v.7 no.3
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• pp.901-908
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• 2000

Satellite communication in the 21 century's high tech information world is developing rapidly, marked by high levels of applications and functions. For example, satellite communication can process and switch the speed of the service provided by a broad and vast digital multimedia system such as a long-distance all between nations or broadcasting transfer service, which is supplied by a contemporary satellite system. So, it bring about problems which lack of satellite orbit and gibes out frequency resource by increment of satellite universally. To support this, an OBP satellite system is need, which includes an on-board IF/RF switch, baseband signal processing, multi-beam antenna technology, as well as a simple transponder system. In this paper, we have outlined the next generation of satellite communication; satellite OBP transport network architecture, which offers multimedia service and applied frequency reuse method for multi-spot beam. The satellite B-ISDN transport network architecture is also analyzed.