• 제목/요약/키워드: Moderating Effects Analysis

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조직성숙도와 조직성과 간의 소프트웨어 정책의 효과분석 (The Moderating Effects of Software Policy between Organizational Capability Maturity and Organizational Performance)

  • 오원근;김인재
    • 한국IT서비스학회지
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    • 제16권4호
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    • pp.65-75
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    • 2017
  • The purpose of this study is to investigate how software policy shows the moderating effects between organizational capability maturity and organizational performance. The software policy includes the proportions of development personnel and development budget that can affect organizational performance. It is important to empirically identify whether the ratios of budget and personnel, which are some of the main policy indexes of the organization can promote the causal relationship between organizational maturity and organizational performance. These personnel and budget may be assumed to affect the causal relationship between organizational capability maturity and organizational performance. The results of this study shows that the moderating effects of software policy are partially proved. The two policy indexes, personnel ratio and budget ratio, showed a moderating effect between process implementation and organizational performance, but did not show any moderating effect between quantitative management and organizational performance. This is because the companies participating in the survey are still in the early stages of quantitative process management and quantitative management does not show the differentiated results among the participating organizations. The significance of this study is as follows. In the academic aspect, the causal relationship between organizational maturity and organizational performance was examined empirically, and it was analyzed whether the two adopted policy indicators have a moderating effect between organizational maturity and organizational performance. On the practical side, the analysis suggested that the ratios of budget and personnel emphasized by the government or organization played a role of facilitating the organizational maturity and organizational performance.

How consumer characteristics moderate time effects on online purchase preference: an empirical analysis

  • Li, Zhen;Huang, Lin
    • Asia Marketing Journal
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    • 제16권3호
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    • pp.1-22
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    • 2014
  • In this paper, we posit that time-related effects (i.e., the importance of saving time) on patronage preference for shopping online will be moderated by consumer characteristics. To explore these moderating effects, we empirically examine the moderating roles of consumer characteristics on the respective effects of shopping-time-saved and delivery on online purchase preference. On the basis of analyses performed on data gleaned from an Internet-based survey, this study demonstrate that time effects related to both shopping-time-saved and delivery on online purchase preference are more pronounced for consumers who are male, young, and more starved for time. In addition, the effect of delivery time on online patronage preference is amplified by disposable income, but attenuated by online shopping experience. Through our analyses, we also find that Japanese consumers value delivery time to a greater degree than Chinese and American consumers do.

판매자와의 상호작용 유형이 소비자들의 부적절한 불만행동에 미치는 영향에 대한 소비자역량 조절효과 분석 (Moderating Effect of Consumer Competency in Regards to the Influence of Interaction Style with Sales Man on Inappropriate Consumer Compliant Behaviors)

  • 이영애;임수지
    • 가정과삶의질연구
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    • 제31권5호
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    • pp.185-200
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    • 2013
  • The purpose of this study is to examine the moderating effect of consumer competency associated with the influence of interaction styles with sales man on inappropriate consumer compliant behaviors. For the purpose, the survey questionnaire was administered to 1,050 consumers across country by the on-line survey. The research data are analyzed using four statistical methods: factor analysis, reliability analysis, multiple regression, and moderating regression analysis. The results are as follows: First, some demographic variables, for example, male, level of education, marital status, amount of monthly household income had significant effects on inappropriate consumer compliant behaviors such as rudeness of behavior and interference with business. Second, it is significant that two types of interaction with sales man(passive and assertive interaction) have positive effect on rudeness of behaviors, while assertive interaction only has positive effect on inference with business. Third, this research has been shown to be significant, based upon the findings on moderating effects of consumer competency in respect to consumers' level of inappropriate compliant behaviors. In particular, consumer competency has negative moderating effects between interaction styles with sales man and rudeness of behaviors. Practical implications were discussed in terms of effective customer management strategies and policy making related to consumer education.

서비스품질과 고객만족의 관계 및 성별 조절효과에 관한 연구 (The relationship between service quality and customer satisfaction, and moderating effect of gender)

  • 안관영
    • 대한안전경영과학회지
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    • 제9권3호
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    • pp.127-133
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    • 2007
  • This paper reviewed the relationship between service quality and customer satisfaction, and the moderating effect of gender. Based on the responses from 807 customers who encountered employees in telecommunication industry, the results of multiple regressional analysis showed that all service quality factors have positive relationships with customer satisfaction. The results of moderating analysis showed that empathy and tangibility have positive interactive-effects on customer satisfaction with gender. With increasing of empathy and tangibility, female customers have been more satisfied than male customers.

개인적 특성이 점진적 혁신에 미치는 효과 및 재직기간의 조절효과 (The relationship between personal characteristics and incremental innovation, and the moderating effect of tenure)

  • 안관영
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2009년도 추계학술대회
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    • pp.73-82
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    • 2009
  • This paper reviewed the relationship between personal factors(creativity, outwarding, entrepreneurship) and incremental innovation, and the moderating effect of tenure in the domestic service enterprises. Based on the responses from 213 employees, the results of hierarchical multiple regression analysis showed that almost personal factors have positive relationships with incremental innovation factors. The results of moderating analysis showed that entrepreneurship have negative effects on all incremental innovation factors in interacting with tenure.

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서비스품질과 고객만족의 관계 및 성별 조절효과에 관한 연구 (The relationship between service quality and customer satisfaction, and moderating effect of gender)

  • 안관영
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2007년도 춘계학술대회
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    • pp.151-160
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    • 2007
  • This paper reviewed the relationship between service quality and customer satisfaction, and the moderating effect of gender. Based on the responses from 807 customers who encountered employees in telecommunication industry, the results of multiple regressional analysis showed that all service quality factors have positive relationships with customer satisfaction. The results of moderating analysis showed that only empathy and tangibility have positive interactive-effects on customer satisfaction with gender. With increasing of empathy and tangibility, female customers have been more satisfied than male customers.

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조직공정성과 서비스품질의 관계 및 성, 재직기간의 조절효과 (The Relationship between Organizational Justice and Service Quality, and Moderating Effects of Sex and Tenure)

  • 안관영
    • 품질경영학회지
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    • 제30권3호
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    • pp.1-19
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    • 2002
  • Greenberg(1990) suggested that organizational justice research may potentially explain many organizational behavior outcome variables. One example of nontraditional job behavior is service quality, for it is part of the spontaneous and innovative behaviors noted by Katz(1964). The first purpose of this research is to test the effects of organizational justice on service quality, and the second purpose is to test the moderating effects of sex and tenure on the relationships between organizational justice and service quality According to statistical analysis, only interactional justice had an impact on service quality. Also the results of moderating regression analysis showed that short term employees were more sensitive to distributive justice than long term employees. This result means short term employees are more interested In incentive system than long term employees.

종업원 임파워먼트와 서비스품질의 관계 및 성, 재직기간의 조절효과 (The Relationship between Empowerment and Service Quality, and Moderating Effects of Sex and Tenure)

  • 안관영
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2003년도 추계학술대회
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    • pp.161-165
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    • 2003
  • With increasing of Korean family's revenue and pursuing quality of life, outdoor food and meal industry is rapidly growing up. Thus employee's service quality is much more needed in this industry. This paper reviewed the relationship between employee empowerment and service quality. The first purpose of this research is to test the effects of employee empowerment on service quality, and the second purpose is to test the moderating effects of sex and tenure on the relationships between employee empowerment and service quality. According to statistical analysis, meaning, competency, and autonomy generally had an affirmative impact on many service quality factors. Also the results of moderating regression analysis showed that long term employees were more sensitive to autonomy than short term employees.

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가족스트레스가 중년기 기혼여성의 우울에 미치는 영향 : 가족건강성과 가족지지의 조절효과 (The Effects of Family Stress on Depression in Married, Middle-aged Women : The Moderating Effects of Family Strength and Support)

  • 이서영
    • 가족자원경영과 정책
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    • 제20권1호
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    • pp.141-158
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    • 2016
  • The purpose of this study was to analyze the effects of family stress on instances of depression in married, middle-aged women; more specifically, this study examined the moderating effects family strength and support have on depression in middle-aged women. Three hundred women from 40 to 60 years of aged, all of whom resided in Gyeonggi-do, participated in this study. For the final analysis, 249 self-reported questionnaires were used. Descriptive statistics, correlative analysis, and multiple regression analysis were conducted using SPSS ver. 21.0. The major results of this study were as follows. First, the mean scores of family strengths and family support were higher than the median scores. The mean level of depression was lower than the median of depression frequency, while the mean for the family stress scores was the same as the median. Second, depressions frequency was influenced by family type, health status, and average income. There was a positive correlation between depression and family stress. Third, family support had a moderating effect on depression. Family strength did not seem to have the same moderating effect, while there did seem to be a moderating effect of instrumental support from families on the relationship between family stress and depression. In conclusion, to decrease the frequency of depression in married, middle-aged women', it may be necessary to increase family support, and it seems to be especially necessary to increase the amount of instrumental support from families.

채소 소비와 건강 관심의 관계를 조절하는 음식 몰입과 음식 신공포증의 효과 평가 (Measuring the Moderating Effects of Food Involvement and Food Neophobia in the Relationships between Vegetable Consumption and Health Concern)

  • 강종헌;정항진
    • 한국조리학회지
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    • 제14권1호
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    • pp.84-93
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    • 2008
  • The purpose of this study was to measure the effects of food involvement and food neophobia moderating the relationships between vegetable consumption and health concern. The questionnaires with the items to measure constructs of health concern, food involvement, food neophobia and vegetable consumption were completed by 290 subjects in Jeonnam area. Moderated regression analysis was used to measure the relationships between variables. To test validity and reliability of constructs, factor analysis and Cronbach's $\alpha$ were used in this study. Results of the study demonstrated that the result of the analysis of the data also indicated excellent model fit. The main effects and interaction effects of health concern, food involvement and food neophobia on vegetable consumption were statistically significant. Moreover, the effect of health concern on vegetable consumption was statistically significant at all levels of food involvement and food neophobia, except when food involvement and food neophobia were high. The present findings may be particularly relevant to interventions to promote healthy eating among adults.

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