• 한국보육지원학회지
• /
• 제17권6호
• /
• pp.29-52
• /
• 2021

Objective: The purpose of this study was to investigate the mediating effects of the parent-teacher trust relationship and cooperative behavior in the relationship between the emotional intelligence of infant teachers and their play teaching efficacy. Methods: A total number of 216 teachers in charge of infants under the age of two at childcare centers located in H, Y, and O cities in Gyeonggi-do participated in the survey. Using SPSS 23.0 and AMOS 22, descriptive statistics, correlation and structural equation model were analyzed. Results: First, the emotional intelligence of infant teachers had a direct effect on play teaching efficacy. Second, the emotional intelligence of infant teachers influenced play teaching efficacy through parent-teacher's trust relationship. Third, the emotional intelligence of infant teachers influenced play teaching efficacy through parent-teacher cooperative behavior. Fourthly, it was found that the parent-teacher trust relationship and cooperative behavior were mediated sequentially in the influence of the emotional intelligence of infant teachers on play teaching efficacy. Conclusion/Implications: The results of this study emphasize the importance of improving the emotional intelligence of teachers and the trust and cooperation between parents and teachers in order to increase the ability of early childhood teacher's play teaching efficacy.

• 한국콘텐츠학회논문지
• /
• 제19권9호
• /
• pp.485-500
• /
• 2019

본 연구에서는 공유리더십이 조직신뢰, 지식공유, 혁신행동에 미치는 영향을 살펴보고, 공유리더십과 혁신행동의 관계에 있어서 조직신뢰와 지식공유의 매개역할을 검증하였다. 울산과 경주지역의 제조업 종사자 348명을 대상으로 설문조사를 실시하여 자료를 수집하였다. 빈도분석과 탐색적 요인분석을 위해 SPSS 22를 사용하였다. 변수의 타당성을 확인하기 위한 확인적 요인분석과 연구가설을 검증하고자 공분산 구조분석을 위해 AMOS 22를 사용하였다. 연구결과는 다음과 같다. 첫째, 공유리더십은 조직신뢰, 지식공유, 혁신행동에 모두 유의한 양(+)의 영향을 미치는 것으로 나타났다. 둘째, 조직신뢰는 지식공유와 혁신행동에 유의한 양(+)의 영향을 미치는 것으로 나타났다. 셋째, 지식공유는 혁신행동에 유의한 양(+)의 영향을 미치는 것으로 나타났다. 마지막으로 공유리더십과 혁신행동 간의 관계에서 조직신뢰와 지식공유가 부분매개역할을 하는 것으로 나타났다. 본 연구의 결과에 의하면 조직구성원의 혁신행동을 높이기 위해서 공유리더십을 통한 조직신뢰와 지식공유를 강화시켜야 함을 시사하고 있다.

• 한국콘텐츠학회논문지
• /
• 제5권4호
• /
• pp.28-35
• /
• 2005

본 연구는 e-Business에서의 마일리지 프로그램과 브랜드 애호도와의 관계, 특히 신뢰와 관계몰입을 매개로 하여 이들이 서로 어떤 인과관계를 가지고 있는가를 실증적으로 분석하여 e-Business에서 마일리지 프로그램을 더욱 활성화시키기 위한 방안을 제시하고자 하는 것이다. 실증분석 결과, 마일리지 프로그램의 이용혜택과 편리성이 고객의 신뢰에 정(+)의 영향을 미치는 것으로 나타났다. 또한 고객의 신뢰가 관계몰입에 정(+)의 영향을 미치며, 관계몰입이 브랜드 애호도에 정(+)의 영향을 미치는 것으로 분석되었다. 따라서 인터넷쇼핑몰의 브랜드 애호도를 높이기 위한 마일리지 프로그램을 사용할 때에는 신뢰 및 몰입을 높이기 위한 방안도 함께 고려되어야 한다는 것이다.

• Asian Journal for Public Opinion Research
• /
• 제9권3호
• /
• pp.214-239
• /
• 2021

This study examines the relationship between public service satisfaction, trust in local government, and community satisfaction. Previous studies on community satisfaction have insufficiently dealt with public services or trust in local government and have not fully conducted an integrated analysis. To close these knowledge gaps, this study includes public service satisfaction that was constructed with the subcomponents economic support, education, and public safety and trust in local government as factors affecting community satisfaction. Moreover, this study verified the mediating effect of trust in local government between public service satisfaction and community satisfaction. Online surveys were carried out with 980 residents in Jeonbuk, Korea, and structural equation modeling (SEM) was employed. The results indicated that public service satisfaction affected community satisfaction directly or indirectly. In particular, the satisfaction with public safety influenced community satisfaction both directly and indirectly. In addition, trust in local government had a mediating effect between all sub-components of public service satisfaction and community satisfaction. Today, regional disparity between urban and rural areas in developing countries is widening. As a result, residents in rural areas are gradually moving to urban areas. Therefore, rural areas need to increase the community satisfaction of their residents. In this regard, this study suggests important policy implications for community satisfaction enhancement.

• 한국정보시스템학회지:정보시스템연구
• /
• 제21권1호
• /
• pp.19-46
• /
• 2012

This paper classifies the success factors of collaboration system in the shipbuilding industry. We propose the structural model that identifies the relationship between the success factors and organizational performance. To test empirically the relationship between the factors, we developed the measurement of each factors. This paper has examined the relationship between the independent variables and the mediating variables, also has examined the relationship between the parameters and a final dependent variable. The independent variables are as follows, (1) quality of system including reliability, flexibility, and accessibility, (2) the quality of information including contents, expressiveness, and (3) the partner relationship including the information sharing and the compatibility of strategies. The mediating variables are user involvement, parter trust, and user satisfaction. The final dependent variable is business performance. The hypotheses test proved that the system quality significantly affect user satisfaction, the information quality positively influence on the user participation, and the information sharing and strategic fit of partner relationship positively affect partner trust. Also, the user participation and partner trust significantly affect user satisfaction. Finally, the user participation, user satisfaction, and partner trust have a decisive effect on the organizational performance. The results of hypothesis test verified that the quality of information and system, also partner relationship are important to operate successfully the collaboration system in the shipbuilding industry. Also, the mediating variables are important to explain the structural relationship between the independent variables and organizational performance.

• 한국콘텐츠학회논문지
• /
• 제17권11호
• /
• pp.525-532
• /
• 2017

본 연구는 모바일 간편결제서비스의 품질(시스템품질, 서비스품질)이 신뢰(인지적 신뢰, 감정적 신뢰)형성에 어떤 영향을 미치며, 신뢰가 만족도에 어떤 영향을 미치는지를 파악하고자 하였다. 또한 신뢰가 만족도에 영향을 주는 과정에서 성별의 조절효과를 살펴보았다. 분석을 위해 설문조사를 실시하였으며, SmartPLS를 이용해 188개의 데이터를 분석하였다. 연구결과 시스템품질은 인지적 신뢰에 영향을 미치며, 서비스품질은 인지적 신뢰와 감정적 신뢰에 영향을 미쳤으며, 인지적 신뢰와 감정적 신뢰 모두 만족도에 영향을 미치는 것으로 나타났다. 그리고 남성은 인지적 신뢰가 만족도에 미치는 영향이 더 강하게 나타났으며, 여성은 감정적 신뢰가 만족도에 미치는 영향이 더 강하게 나타났다.

• 한국식품조리과학회지
• /
• 제25권5호
• /
• pp.545-556
• /
• 2009

The purposes of this study were to understand the influence of perceived service quality in Korean food restaurants on customer satisfaction and behavioral intention and to empirically analyze whether trust plays a mediating role between both the relations of the perceived service quality and customer satisfaction and the perceived service quality and behavioral intention. Based on total 303 samples obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 5 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, $X^2{_{(df131)}}$ = 536.566, p<.01, RMR .126, GFI .841, NFI .896, CFI .919, RMSEA .101. The SEM results showed that the perceived service quality(${\beta}$= .823, t = 9.392, p<.001) had a significant positive effect on trust had a significant positive effect on trust, and trust had a significant positive effect on customer satisfaction(${\beta}$ = .730, t = 14.202, p<.001) and behavioral intention(${\beta}$ = .239, t = 3.362, p<.001). Also, customer satisfaction had a significant positive effect on behavioral intention(${\beta}$ = .509, t = 6.978, p<.001). In addition, the effect of the perceived service quality in Korean food restaurants upon behavioral intention was found to be partially mediated by the trust.

• 한국병원경영학회지
• /
• 제22권3호
• /
• pp.88-104
• /
• 2017

The purpose of this study explains how service characteristics such as service competence, service customization, interpersonal communication and image affect service trust and affective commitments and how service trust, affective commitment play a role in affecting risk-taking and service loyalty in specialty hospital. and then confirm the mediating role of relationship quality components such as service trust and affective commitment in the above path relation. For this purpose, the research hypothesis was verified by structural equation model analysis(SEM) using SPSS 21.0 and AMOS 20.0 statistical package. The results of the study are as follows. First, interpersonal communication influenced service trust, image influenced affective commitment, service ability influenced service trust and emotional commitment, while service customization did not affect any factor. Second, service trust and affective commitment did not effect each other. Third, service trust and affective commitment were more powerful in risk-taking than the influence on service loyalty. Fourth, Risk takings affected service loyalty. Therefore, marketers of special hospitals not only medical services by providing medical service with superior service ability, but also by always strengthening interpersonal communication at the time of providing services. This will enable consumers to overcome the avoidance in the service decision process and implement a specific service marketing strategy that can continuously use the hospital service.

• 품질경영학회지
• /
• 제47권1호
• /
• pp.59-74
• /
• 2019

Purpose: Despite the fact that the majority of domestic firms are small in size, there have been few studies conducted to understand the leadership effectiveness of small firm CEOs. Based on the upper echelon theory, this study attempts to demonstrate empirically that transformational leadership of small firm CEOs can increase the innovative behavior of employees. In addition, the present study examines mediating effects of CEO trust perceived by employees when transformational leadership affects employees' innovative behavior. Methods: The survey data of CEOs'transformational leadership, innovative behavior of employees, and perceived CEO trust were collected from 176 employees working in domestic small firms. Hierarchical regression analyses were performed to examine the main effects between transformation leadership and innovative behavior and mediating effects of CEO trust perceived by employees. Results: The results show that CEOs' transformational leadership is significantly related to the innovative behavior of employees in the current sample. Results also indicate that CEO trust perceived by employees reveals a mediating effect in the process of transformational leadership affecting innovative behavior. Conclusion: The results show that as suggested by the upper echelon theory, the leadership of small firm CEOs can have a significant impact on positive job-related behaviors and attitudes of employees. The results also contribute to expand on the understanding of the relationship between transformational leadership and innovative behavior by explaining that transformational leadership can mediate trust in CEOs in enhancing employees'innovative behavior. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

• 한국콘텐츠학회논문지
• /
• 제22권10호
• /
• pp.599-614
• /
• 2022

본 연구는 2020년도 인적자본기업패널 데이터를 활용하여 조직문화(집단문화, 발전문화, 합리문화, 위계문화)가 직무만족에 미치는 영향과 조직신뢰의 매개효과, 커뮤니케이션의 조절효과를 검증하였다. 특히, 조직문화와 직무만족의 관계에서 조직신뢰의 매개효과가 커뮤니케이션 조절변인에 의해 달라지는 조건부 간접효과를 실증하였다. HCCP(인적자본기업패널)에서 제조업, 금융업, 비금융업에 종사하는 근로자 8,615명을 대상으로 한 연구결과는 다음과 같다. 첫째, 조직문화 중 합리문화, 집단문화, 발전문화는 구성원들의 직무만족에 긍정적인 영향을 주었다. 그러나 위계문화는 직무만족에 부정적인 영향을 주었다. 둘째, 조직문화 중 합리문화, 집단문화, 발전문화는 조직신뢰에 긍정적인 영향을 주었다. 그러나 위계문화는 조직신뢰에 부정적인 영향을 주었다. 셋째, 조직문화와 직무만족의 관계에서 조직신뢰의 부분매개효과가 검증되었다. 즉, 조직문화가 직무만족에 직접적으로 영향을 주기도 하지만, 조직신뢰를 매개로 하여 직무만족에 간접적으로 영향을 주었다. 넷째, 조직신뢰와 직무만족 관계에서 커뮤니케이션의 조절효과가 검증되었다. 즉, 조직신뢰와 직무만족 관계에서 조직신뢰가 높은 집단이 그렇지 않은 집단에 비해 직무만족이 더욱 높은 것을 알 수 있었다. 마지막으로 조직문화와 직무만족의 관계에서 조직신뢰의 매개효과가 커뮤니케이션 조절변인에 의해 달라지는 조건부 간접효과를 실증하였다. 즉, 조직문화는 조직신뢰를 매개로 하여 직무만족에 미치는 간접효과는 커뮤니케이션 역량이 높은 집단에서 더욱 높게 나타난다는 것이다. 토의 및 결론을 통해 본 연구의 학문적 및 실무적 시사점, 한계점 및 연구방향 등을 제시하였다.