• Archives of design research
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• v.20 no.2 s.70
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• pp.5-16
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• 2007

The main objective of our research is analyzing user's emotional changes while using a product, to reveal the influence of usability on human emotions. In this study we have extracted some emotional words that can come up during user interaction with a product and reveal emotional changes through three methods. Finally, we extracted 88 emotional words for measuring user's emotions expressed while using products. And we categorized the 88 words to form 6 groups by using factor analysis. The 6 categories that were extracted as a result of this study were found to be user's representative emotions expressed while using products. It is expected that emotional words and user's representative emotions extracted in this study will be used as subjective evaluation data that is required to measure user's emotional changes while using a product. Also, we proposed the effective methods for measuring user's emotion expressed while using a product in the environment which is natural and accessible for the field of design, by using the emotion mouse and the Eyegaze. An examinee performs several tasks with the emotion mouse through the mobile phone simulator on the computer monitor connected to the Eyegaze. While testing, the emotion mouse senses user's EDA and PPG and transmits the data to the computer. In addition, the Eyegaze can observe the change of pupil size. And a video camera records user's facial expression while testing. After each testing, a subjective evaluation on the emotional changes expressed by the user is performed by the user him/herself using the emotional words extracted from the above study. We aim to evaluate the satisfaction level of usability of the product and compare it with the actual experiment results. Through continuous studies based on these researches, we hope to supply a basic framework for the development of interface with consideration to the user's emotions.

• Proceedings of the Korea Society of Design Studies Conference
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• 2005.05a
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• pp.32-33
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• 2005

• Science of Emotion and Sensibility
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• v.10 no.3
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• pp.403-410
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• 2007

The most common method in the psychological measuring method for measuring user's emotions is to indirectly measure the user's emotion by using adjectives, called emotional words. The previous research, in order to observe user's emotional changes while they interact with a product, has extracted some emotional words and representative emotions, and made a set of subjective evaluation scale. In addition to adjective checklists, self-report questionnaire-type scales have been extensively used to assess user's emotions. This research suggested a self-report questionnaire-type scale using the representative emotions and a set of subjective evaluation scale made in the previous research. Also the reliability of the suggested self-report questionnaire-type scale was confirmed through the analysis of Cronbach's coefficient alpha. Therefore, the self-report questionnaire-type scale extracted through this research can be used in various ways to measure a user's user's emotions naturally expressed while using a product.

• Proceedings of the Korea Society of Design Studies Conference
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• 2004.05a
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• pp.188-189
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• 2004

• Science of Emotion and Sensibility
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• v.11 no.2
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• pp.215-226
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• 2008

The previous research suggested a self-report questionnaire-type scale to measure a user's emotions naturally expressed while using a product. Using the scale, this research measured their emotions expressed while users use cellular phones naturally for a certain time without setting tasks. The results suggest that the cellular phone of high usability lead to higher 'Satisfaction in Usability' and lower 'Uncomfortableness' than the cellular phone with usability flaws. On the other hand the cellular phone with usability flaws lead to higher 'Uncomfortableness' and lower 'Satisfaction in Usability' but higher in other representative emotions such as 'Aesthetics', 'Novelty', 'Pleasure', and 'Excellence' than the other cellular phone. It can be insufficient to define the correlation between the product usability and the user's emotions based on the results of this research: however, the correlation between these two factors will be discovered in more detail by analyzing the changes of the user's emotions according to the length of time of using cellular phone.

• Proceedings of the Korea Society of Design Studies Conference
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• 2005.10a
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• pp.52-53
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• 2005

• Smart Media Journal
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• v.5 no.1
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• pp.61-68
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• 2016

According to increasing SNS users and developing smart devices like smart phone and tablet PC recently, many techniques to classify user emotions with social network information are researching briskly. The use emotion classification stands for distinguishing its emotion with text and images listed on his/her SNS. This paper suggests a method to classify user emotions through sampling a value of a representative figure on a trigonometrical function, a representative adjective on text, and a canny algorithm on images. The sampling representative adjective on text is selected as one of high frequency in the samplings and measured values of positive-negative by SentiWordNet. Figures sampled on images are selected as the representative in figures; triangle, quadrangle, and circle as well as classified user emotions by measuring pleasure-unpleased values as a type of figures and inclines. Finally, this is re-defined as x-y graph that represents pleasure-unpleased and positive-negative values with wheel of emotions by Plutchik. Also, we are anticipating for applying user-customized service through classifying user emotions on wheel of emotions by Plutchik that is redefined the representative adjectives and figures.

• Archives of design research
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• v.19 no.2 s.64
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• pp.343-354
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• 2006

Human emotion is the issue which is subjective, difficult to define and even more difficult to measure because it's personal. In general, the methods for measuring human emotion is divided in two, one is the psychological way based on user's subjective evaluation and another is the physiological way based on physiological signs. However, these methods have some limitations. Therefore, in this study we suggested the methods for measuring users emotion in the natural and accessible environment for the design field. In order to observe user's emotional changes while they interact with a product, we have extracted some emotional words and representative emotions, and made a set of subjective evaluation scales. With these scales, emotion logging program 'VideoTAME' was developed as an effective measurement tool for complementing the current psychological methods. In the testing module of 'VdeoTAME,' participants evaluate their emotional changes through playing and watching the video dips of their performing tasks in the experiment room. In the analyzing module, the researchers replay the results created by participants during the experiment and analyze the results using Microsoft Exel. It is hoped that this study will be of great help for designers for effective measurement of user's emotions naturally expressed while using a product.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2007.05a
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• pp.114-117
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• 2007

사용자의 감성을 측정하기 위한 심리적 측정방법 중에서 사용자가 느끼는 감성을 형용사와 같은 어휘를 통해 간접적으로 측정하는 방법, 즉 감성어휘를 추출하여 사용자의 감성을 측정하는 방법이 가장 보편화되어 있는 방법이다. 본 연구의 선행연구에서는 사용자가 제품을 사용하는 도중에 유발되는 인간의 감성 변화를 나타낼 수 있는 감성어휘들과 대표감성들을 추출하여 제품을 사용하는 도중에 표출되는 사용자의 감성을 측정하기에 적합한 주관적 평가스케일을 도출하였다. 사용자의 감성을 측정하기 위한 심리적 측정방법에는 감성어휘를 이용한 체크리스트 외에도 자기-보고 질문지형 스케일도 널리 사용되고 있다. 따라서 본 연구에서는 선행연구를 통해 도출한 주관적 평가스케일을 보다 더 효과적으로 활용하기 위하여 자기-보고 질문지형 스케일을 제안하였다. 향후 제안한 평가스케일에 대한 신뢰도(reliability) 및 타당도(validity) 검증을 통해 수정 보완함으로써 제품을 사용하면서 자연스럽게 표출되는 사용자의 감성을 효과적으로 측정하기 위한 척도로 활용할 수 있을 것이다.

• Proceedings of the Korean Society for Emotion and Sensibility Conference
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• 2008.10a
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• pp.82-85
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• 2008

사람과 제품의 인터랙션 과정 중에서 제품 사용 초기 단계에서의 사용자 감성을 평가해 보기위하여 본 연구에서는 처음 접하는 휴대폰을 사용하는 도중에 표출되는 사용자의 감성을 평가해 보았다. 전반적으로 사용성 측면을 상당히 고려하여 디자인한 제품이라고 할 수 있는 휴대폰의 경우 높은 사용적 만족성과 낮은 불편성이 표출되었다. 반면에 전반적으로 새로운 기능과 스타일에만 집중하여 사용자의 사용성 측면에 대해서는 다소 불편한 제품이라고 할 수 있는 휴대폰의 경우 낮은 사용적 만족성, 높은 불편성이 표출되었지만 그 외 심미성, 신규성, 유쾌성, 우수성에서는 높은 값을 나타내었다. 본 연구의 결과를 가지고 성급하게 제품의 사용성과 사용자의 감성에 대한 결론을 내리기에는 다소 미흡하지만 향후 제품 경험 시간에 따라 표출되는 사용자의 감성변화를 분석함으로써 제품의 사용성과 사용자의 감성 간의 관계를 보다 더 명확하게 밝혀낼 수 있으리라 기대한다.