• 한국정보시스템학회지:정보시스템연구
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• 제18권1호
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• pp.1-24
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• 2009

Recently many companies have increased their investment in IT because they are increasingly interested in taking advantage of IT and they recognized that it was a very important strategic resource that any organization should manage. That means that the members of a company or an organization realized the importance of IT specialists' coordinating and working in partnership with the business employees to ascertain the high quality and productivity through IT services. While the company looks at IT cost reduction, there is a pressure from users for more support and service from IT departments. That means IT service providers have to offer improved service quality at reasonable cost. To solve the contradictory problem, this paper proposes the application of IT service management. If the IT service management is implemented properly, an organization can attain the tangible and intangible results which are profitable and effective. In Korea, studies on IT service management have focused only on getting a certification and development issues, and there are few papers which accomplished empirical studies. From the viewpoint of Resource-based theory, this study reviews the definition of IT service management and its elements. It has demonstrated empirically how IT service management can have an impact on IT service management performance. As a result, IT service management plays a role in adding and improving the practical use and efficiency of IT service management. In conclusion, this study contributes to support and show the critical point of the previous literatures about IT service management and offers the new practical implications for business sectors.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2003년도 추계학술대회 논문집(I)
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• pp.27-43
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• 2003

Reliability Lifecycle from Concept to In-Service Operation and Maintenance. Reliability management must consider - SAFETY - SERVICE REQUIREMENTS. Reliability targets/objectives can be specified at feasibility stage. Reliability analysis to support design process. Reliability assessment to support reliability growth or contractual demonstration. Maintenance optimisation to improve reliability during lifetime of operation. Lessons learnt incorporated into next generation of trains.

• 지식경영연구
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• 제11권1호
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• pp.97-113
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• 2010

Given the large investment and prevalence of knowledge management (KM) in organizations, it has become important to analyze the effects of KM activities on organizational performances. A theoretical framework is proposed to investigate the impact of KM activities on innovation capabilities in the IT service industry. This study considers KM activities as the major determinant that enhances absorptive capacity. KM activities enhance employees'ability to obtain external knowledge, resulting in increasing intellectual capital. Thus, this study proposes that absorptive capacity plays a mediating role between KM activities and innovation capability. Additionally, this study investigates the key antecedents of KM activities that promote employees' knowledge sharing. Based on prior studies on KM, this study posits KM team activities and top manager support as KM activities. The proposed research model was tested by using survey data collected from 556 employees in the IT service industry. PLS (partial least squares) was employed for the analysis of the data. The findings of this study showed that KM activities and absorptive capabilities play a significant role in enhancing service innovation and process innovation in the IT service industry. The results also shed light on the mediating role of absorptive capacity between KM activities and innovation capability. Moreover, both KM team activities and top manager support serve as the salient antecedents of promoting employees' knowledge sharing.

• 정보관리학회지
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• 제22권4호통권58호
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• pp.197-220
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• 2005

본 연구는 대학도서관이연구지원을 위해 기여하는 서비스 현황을 파악함으로써 대학도서관이 대학의연구지원을 위해 그들의 정보요구에 부합되는 시스템을 운영하고 있는 가를 알아보며, 대학도서관 웹사이트를 이용한 학술연구정보 시스템 개발의 필요성과 로드맵을 제시하는데 그 목적이 있다. 이를 위해 현재 국내 대학도서관 평가기준에 따라 변화되어 온 대학도서관 발전의 문제점과 이로 인한 대학도서관의연구지원서비스의 한계점에 대하여 조사하였다. 또한 국내외의 12개 대학 도서관의연구지원서비스 활동을 개관하고 분석함으로써 국내 대학도서관의 보다 진취적인연구지원 서비스를 위한 벤치마킹을 모색하고자 하였으며, 서비스 전략의 방향을 제시하고자 하였다. 특히 본 연구에서는 연구지원을 위한 고객관계관리 (Customer Relationship Management : CRM) 서비스 전략이라고 할 수 있는 일대일, "mass-personalized services"를 제시함으로써 대학도서관의 "one-stop service execution wheel"을 토대로 한연구지원 서비스의 가능성을 탐색하였다.

• 한국주거학회:학술대회논문집
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• 한국주거학회 1994년도 학술발표대회논문집 상
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• pp.75-83
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• 1994

The purpose of this study was to analyze the factors of residential life management of apartment house, and to examine the tendency of demands and satisfaction according to the resident's characteristics. As the result, 5 factors of residential life management of apartment house were extracted. They are I. Residential life accommodation service, II. Residential life support service, III. Resident's activety support and announcement of management works. IV. Safety and order mainteanance, V. Precaution to accident.

• 한국주거학회논문집
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• 제7권1호
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• pp.55-62
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• 1996

The purpose of this study is to identify the cognitive measurement scale of residential life management of apartment residents. The questionaires were distributed to 550 housewives and 392 questionaires were analyzed in this study. For the construct validity of this residential life management, the methods of factor analysis was used. As the results, 5 factors of residential life management of apartment residents were extracted. They are 1) Residential life covenience service, 2) Residential life support service, 3) Resident's activity support and announcement of managerial works. 4) Safety and order sustaining, 5) Precaution to accident.

• 한국시뮬레이션학회논문지
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• 제14권2호
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• pp.83-92
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• 2005

Access networks connected in B3G networks provide its property network service. Hence, though mobile users may utilize only a network service from an access network, they can also use variety of network services from several access networks for their service satisfaction. To support heterogeneous changeable network service in access networks, the mobile terminal must implement heterogeneous system techniques so that it is able to change the network service by ISHO (Inter-System Handover) In this paper, we present the ISHO condition by the policy-based framework in B3G networks. Also, we propose an ISHO scheme to control network resources for the QoS management of a mobile session between UMTS and WLAN access networks. To support the QoS management, the proposed scheme is that it will be implemented before the resource exhaustion occurs to effect network performances.

• 디지털융복합연구
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• 제12권7호
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• pp.205-215
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• 2014

본 연구는 중소기업을 대상으로 하는 정부지원 컨설팅에 있어 수요자 및 공급자 특성 요인이 경영성과에 미치는 영향을 확인하고자 진행하였다. 정부지원 컨설팅을 경험한 중소기업을 대상으로 설문조사를 실시한 후 분석하였으며 연구 결과는 다음과 같다. 첫째, 수요자인 중소기업의 컨설팅에 대한 인지도는 컨설팅결과활용도에 정(+)의 영향을 미치는 것으로 나타났으나, 조직문화는 컨설팅결과활용도에 영향을 미치지 않는 것으로 나타났다. 둘째, 공급자 특성인 컨설턴트역량은 컨설팅서비스품질에 정(+)의 영향을 미치는 것으로 나타났으나, 정부지원정책은 컨설팅서비스품질에 영향을 미치지 않는 것으로 나타났다. 셋째, 수요자 특성인 컨설팅결과활용도와 공급자 특성인 컨설팅서비스품질은 모두 경영성과에 정(+)의 영향을 미치는 것으로 나타났다. 본 연구 결과는 정부의 중소기업 컨설팅지원 사업에 있어 컨설팅에 대한 이해도 및 컨설팅 결과물의 활용도 향상과 컨설턴트역량 강화를 위한 제도적 지원을 추진할 필요가 있음을 시사하고 있으며, 중소기업에 대한 컨설팅지원 사업에 있어 공급자 측면 뿐 아니라 수요자 측면을 고려한 정책 방향성을 제시하였다는데 의의가 있다.

• 한국식생활문화학회지
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• 제24권4호
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• pp.413-418
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• 2009

Existing literature on the CRM [Customer Relationship Management] has emphasized the marketing strategies between the franchisor and franchisee. In this study, we focused instead on factors involved in forging relationships based on marketing strategies between franchisee and the customers. A survey questionnaire was completed by 250 customers of Korean-style food franchises located in Seoul and Inchon. Each questions is based on a 5-point likert-type scale. After initial data recording, 41 questionnaires were deleted from the data set because of missing or insincerely answer. Finally, the sample data of 209 questionnaires were used for the statistical analysis. The data were analyzed with SPSS version 13.0 software to assess consumer satisfaction, trust, and support/reputation on flexibility and commitment. Regression analysis was performed to analyze the relationship between flexibility and commitment. Satisfaction and support/reputation significantly influenced flexibility, both satisfaction and trust significantly influenced commitment, and both flexibility and commitment significantly influenced the restaurant-consumer relationship.

• 가족자원경영과 정책
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• 제19권3호
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• pp.17-40
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• 2015

The purpose of this study was to analyze the in-home child care support service experience of twenty child rearing families. In order to conduct this study, grounded theory method was employed. The central phenomenon of the service experience digged out from this study was 'difficulty' (i. e. insecurity and a feeling of helplessness). The causal conditions which brought about the central phenomenon were 'defect of system' and 'service characteristics' The intervening conditions included 'alternative resources' 'working conditions' and 'service institute manager discretion'. The contextual conditions consisted of 'maternal ideology' 'the public nanny's personality awareness'. The action/interaction strategies on the central phenomenon were 'inaction' 'insecurity decrease strategy' and 'dissonance decrease strategy. The final outcome was 'rearing gap fillup "the method of nanny managing" dissatisfaction accumulation' ''system improvement demand'. The families were classified as four types: 'management/subject' 'adaptation/dependent' 'patience/acceptant' 'supplementation/overcoming'. Based on these results, this study provided a few political and practice suggestions to improve this system.