• 제목/요약/키워드: Management support

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외식프랜차이즈 가맹본부 지원서비스와 성과간에 관계공정성의 매개효과 (Mediating Effects of Relationship Fairness Between Franchisor's Support Service and Performance in Food Service Franchise)

  • 이상석
    • 한국프랜차이즈경영연구
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    • 제10권2호
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    • pp.19-32
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    • 2019
  • Purpose - This paper aims to investigate the mediating effects of relationship fairness factors between franchisor's support services and performance(re-contract intention) in food service franchise. More specifically, fairness was measured into distributive, procedure, interaction, and information, franchisor's support service was divided into pre-start support services (initial support services) and post-start support services (continued support services), and performance (re-contract intent) was measured using 3 items such as re-contract, contract extension, and recommendation. Research design, data, and methodology - The population for the survey is the head of franchises in the metropolitan area (Seoul/Gyeonggi), which operates a restaurant franchise, and samples included a wide range of overseas/domestic brands and regions. The survey was conducted from August 1 to September 30, 2018 through the survey agency. The survey was conducted together with a telephone interview and a direct visit by the investigator. A total of 205 questionnaires were collected and retrieved, 4 questionaires containing missing information were excluded and 201 responses were used for analysis. Results - The results shows that franchisor's initial support services have significant positive effects on procedural, interpersonal, and informational relationship fairness, and continuous support services have significant positive effects on distributive, procedural, interpersonal, and informational relationship fairness. This study also shows that informational and procedural fairness have significant positive effects on performance(re-contract intention). Finally, continuous services a significant positive effect on performance(re-contract intention). Conclusions - The results show that franchisor make a manual, and should improve fairness through regular investigation whether support services was executed as promised in the manual after franchisee operation. In addition, information fairness and procedural fairness have been shown to increase performance(re-contract intention). These results mean that the franchisor's headquarters should provide product and service support for the merchant in accordance with the manual and management policy to reduce asymmetry in information and improve procedural fairness to enhance performance(re-contract intention).

성인자녀와의 지원교환이 중년부모의 행복에 미치는 영향 (Effects of Intergenerational Support Exchange with their Adult Children on the Happiness of the Middle-aged Parents)

  • 홍성희;곽인숙
    • 가족자원경영과 정책
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    • 제18권1호
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    • pp.69-91
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    • 2014
  • This study aims to examine the patterns of middle-aged parents' intergenerational support exchange with their adult children and its effects on the happiness of the parents. The sample consisted of 765 middle-aged parents selected from the National Survey of Korean Families by the Ministry of Equality and Family in 2010. The results were as follows. First, intergenerational support exchange between parents and their adult children was categorized into four groups depending on the provider of support: parents who exchanged no support with their children, parents who only received support from their children, parents who only provided support to their children, and parents who exchanged support with their children. Second, parents who exchanged no support with their children were high in instrumental support and those who both provided and received support were high in emotional support. Third, consciousness of their children significantly affected the satisfaction level of their relationship with their children. The more the parents emphasize on the growth of their children, the more they were satisfied. Parents in the support exchange group were more satisfied when they received economic support from their children. With regard to instrumental and emotional support, parents were more satisfied when they provided support to or mutually exchanged support with their children. Forth, subjective health conditions, consciousness of their children, and household's income more significantly affected the happiness of middle-aged parents than the patterns of intergenerational support exchange. With regard to economic support, parents who only received support from their children were less happy than the other groups. With regard to instrumental support, parents who exchanged no support with their children were happier than the other groups. With regard to emotional support, parents who provided support to their children were happier than the other groups.

다문화가족지원센터의 종사자 관점에서 본 사업 운영에 대한 평가와 개선방안 (Evaluations over Operating Projects and it's Suggestions for Improvement from the Perspective of the Specialists in the Multicultural Family Support Center)

  • 김성숙;홍성희
    • 가족자원경영과 정책
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    • 제14권2호
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    • pp.35-58
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    • 2010
  • The purpose of this study was to find the effects and problems in the support projects in multicultural family support centers and to present suggestions for its improvement. For this purpose, 10 specialists in 3 multicultural family support centers in Daegu, who organize and operate projects for female immigrants and their families, were interviewed via focus groups and then interviewed in-depth. The major findings were as follows: 1) the effect of the support projects was an increase in participation and concern of female immigrants and their families; 2)problems of the support projects included lack of flexibility of the projects, and overlap of projects among centers. 3)The results of the study suggest improved operation by extending the support networks to other support centers and facilities within the community, increasing the individualized programs based on their specialties, and promoting integrated projects (such as combining language courses and cultural programs, family-support programs and cultural events). Further studies will be extend to find out model cases from support projects of several centers, expand them to other centers, and verify its effects on operating projects.

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An Empirical Analysis of Trade Support System and Export Performance in Korean SMEs

  • KIM, Byoung-Goo
    • 융합경영연구
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    • 제8권1호
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    • pp.36-49
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    • 2020
  • Purpose - This study investigates factors that affected the utilization of trade support policies and further analyzed how the utilization of trade support policies affected export performance. Research design, data, and methodology - With a sample of 223 small and medium-sized export firms from South Korea, this study examines the determinants of the utilization level of trade support system such as export market orientation, learning orientation, network capability and environmental uncertainty by regression analysis. Results - Export market orientation have a positive effect on the utilization of the trade support system and there is positive relationship between learning orientation and the utilization of trade support system. And network capabilities have had a positive impact on the utilization of the trade support system but there is no relationship between environmental uncertainty and the utilization of trade support system. The utilization of the trade support system had a positive effect on export performance. Conclusions - The internal and external factors of the organization have affected small and medium-sized export firms use of trade support systems. The utilization of trade support system can enhance positive export performance by providing valuable information and resource to external knowledge and also to complementary resources from the external partners.

노인의 성공적 노화에 영향을 미치는 요인: 가족지지와 친구지지를 중심으로 (Successful Ageing among the Elderly : Influence of Support from Family and Friends)

  • 유영미;김성희
    • 가족자원경영과 정책
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    • 제23권1호
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    • pp.1-16
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    • 2019
  • The purpose of this study was to investigate the actual conditions of successful ageing and the influencing factors focusing on social support from family and friends to improve elderly's quality of life. The 300 respondents, all participants in programs at facilities for the elderly, were interviewed via a questionnaire. The collected data were analyzed using SPSS 23.0. The results are as follows. First, the average score for successful ageing among the participants was above average. Second, the level of successful ageing varied according to income and religion. Third, the common variables affecting active or emotionally successful ageing were support from friends, subjective health conditions, and gender. It is suggested that the community should be informed of the importance of support from family through educational programs, as the elderly still want the support of family despite family's reduced role.

백혈병 생존 아동 건강관리를 위한 부모코칭 영역 개발 (Development of Parent Coaching Domains for the Health Management of Childhood Leukemia Survivors)

  • 임성현;오원옥
    • Child Health Nursing Research
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    • 제24권1호
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    • pp.68-77
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    • 2018
  • Purpose: The purpose of this study was to develop parent coaching domains for the health management of childhood leukemia survivors. Methods: In this study, we conducted a literature review and in-depth interviews with 6 parents of childhood leukemia survivors who were identified using convenience sampling. We identified areas of parent coaching through the 4 stages of the GROW model, which are: goal setting, realistic grasp, confirmation of realization, and search for alternatives. Results: Nine domains and 27 subcategories emerged from the study. The 9 parent coaching domains for the health management of childhood leukemia survivors were routine life management, education and information provision, emotional support for the surviving children, social support for the surviving children, follow-up management, family support, school life management, symptom management, and improvement of growth and development. Conclusion: This research developed 9 parent coaching domains for the health management of children surviving leukemia. The results of this study are expected to contribute to the efficient health management of childhood leukemia survivors by enabling practitioners to continuously identify new coaching domains as needed for their health management. Researchers should improve the health management of childhood leukemia survivors by developing nursing interventions for these new coaching areas.

청주시 노인급식 관리지원 시범사업의 효과분석 : 위생관리개선을 중심으로 (An Analysis of the Effect of the Pilot Project for the Management of the Elderly's Food Service in Cheongju City: Focused on improving hygiene control)

  • 이주은
    • 디지털융복합연구
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    • 제19권1호
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    • pp.431-441
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    • 2021
  • 본 연구에서는 청주시 사회복지 급식관리지원센터의 회원인 노인요양시설과 공동생활가정, 주간보호센터를 대상으로 시설노인을 위한 급식의 위생관리 현황을 조사하고, 조리원이나 시설장 대상 위생교육, 관련 지원물품과 정보제공 등 관리지원을 실시한 후 시범사업의 효과를 알아보고자 급식위생관리 개선정도를 비교분석하였다. 연구결과 1차 지원을 실시한 후 전체 급식위생관리 평균점수가 63.13점(100점 만점)에서 75.10점으로(p<0.001), 2차 지원 후에도 75.10점(100점 만점)에서 80.89점으로 유의하게 증가하였다(p<0.001). 1차 지원 후 체크리스트에서 평균점수의 유의한 차이를 보인 항목은 전체 29개 중 16개였고, 2차 방문 지원을 실시한 후에는 29개 중 7개 항목에서 유의한 개선을 보였다(p<0.05, p<0.01, p<0.001). 이상의 노인급식관리지원 시범사업의 효과가 있음을 토대로 보다 많은 노인복지시설들이 급식관리지원센터의 지원을 지속적으로 받도록 해야 할 것이다.

어린이급식관리지원센터 지원에 대한 효과 평가: 메뉴관리 및 식사다양성 (Effectiveness of Center for Child-Care Foodservice Management for Menu Management and Dietary Variety)

  • 김혜영;양일선;채인숙;이보숙;박문경;김하영;강태석;임동길;이진하;이해영
    • 대한지역사회영양학회지
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    • 제18권3호
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    • pp.243-256
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    • 2013
  • The purpose of this study was to evaluate the effectiveness of Centers for Child-care Foodservice Management (CCFSM)'s support on menu management in child-care centers and kindergartens by comparing two perspectives of pre-support vs. post-support and established vs. non-established. To evaluate dietary variety, we used methods that considered both Dietary Diversity Score (DDS) and Dietary Variety Score (DVS). For surveying pre-support and post-support state by CCFSM, we collected and analyzed menus of June and September, 2012, targeting 7 CCFSM supported institutions. Meanwhile, for surveying state in CCFSM established and non-established areas, we collected and analyzed menus of June, 2012, which were implemented in institutions in CCFSM established (181 places) and non-established (106 places) areas. The results of evaluation on the dietary support by CCFSM showed that post-supporting state by CCFSM (95.3%) was significantly higher than pre-supporting state (77.2%) (p < 0.001) and established areas (87.4%) were significantly higher than non-established ones (77.2%) (p < 0.05) on 'Meeting the DRI for infant'. Evaluation of dietary variety between pre- and post-support state by CCFSM showed that post-support state (total 77.3 point) was higher than pre-support state (total 76.4 point). Evaluation of dietary variety between established and non-established areas showed that established areas (total 81.1 point) were significantly higher than non-established ones (total 77.1 point) (p < 0.001). Therefore, it is considered that dietary support service conducted by CCFSM contributes to improve variety level of diet provided by child-care centers and kindergartens.

운동효과 증진을 위한 Arch Support 효과에 관한 연구 (A Study on the Effect of Arch Support for Improvement of Muscle Activity)

  • 이창민;김진훈;오연주;김대웅
    • 대한인간공학회지
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    • 제27권3호
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    • pp.71-79
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    • 2008
  • Walking shoes for walking and jogging have been used to enjoy lots of leisure time. Functional shoes such as walking shoes have special functions to improve body motility by changing of shoe shapes. The walking shoes could improve the motility by structural transformation of outsole as increase degrees of heel and toe. The study on insoles has not been conducted enough on the contrary of the study of outsole. The purpose of this study is to perform ergonomics analysis whether the Arch Supported insoles have an improving effect of muscle activities or not. Experiments were performed with 6 subjects who are health and haven't experienced any diseases past. EMG(Electromyography) and Foot Pressures were measured repeatedly for 5 seconds at 0 hour, after 1 hour and after 2 hours of walking. Insoles used for experiment are normal insole, insole inserted Arch Support and pad. The electrodes for EMG measurement were set on waist (erector spinae), and thigh (vastus lateralis), calf (gastrocnemius). Evaluations of EMG were analyzed by shift of MF (Median Frequency) and MPF (Mean Power Frequency). Foot Pressure was analyzed by mean pressure of feet and change of walking time. As results, Arch Support insole had larger frequency shift value than that of normal insole. Frequency shift between Arch Support insoles and normal insole showed significant difference on 95% confidence interval. And insole 1 has the highest value of frequency shift. For results of foot pressure, Arch Support insoles show continuous decreasing tendency when comparing with normal insoles by changing of times. Also, insole 1 has the highest decreasing value of foot pressure. Therefore, this study presented that the Arch Support insole can promote muscle activities and improves comfort for a prolonged walking.

서울지역 건강가정·다문화가족지원센터 종사자의 통합서비스 운영 경험 (Employees' experiences of integrated services in Healthy Family and Multicultural Family Support Centers in Seoul)

  • 손서희;김미영
    • 가족자원경영과 정책
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    • 제23권4호
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    • pp.1-21
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    • 2019
  • The purpose of this study was to explore employees' experiences of integrated services in Healthy Family and Multicultural Family Support Centers in Seoul. In-depth interviews were conducted with seven employees, including managers and heads of Healthy Family and Multicultural Family Support Centers. The interviews identified three themes: the direction of integrated service, the characteristics of the integration process, and the challenges of integrated service. For the direction of integrated service, the participants identified the integration center as a professional family services organization that provided customized services for different types of families. During the integration process, employees found it difficult to provide integrated services because few guidelines existed on operating an integration center that provided services to families with different characteristics and needs. However, they also explained positive aspects of integration, such as strengthening the business's capacity by expanding the organization. To improve integrated service, employees emphasized the expertise and appropriateness of the family services over the efficiency of the integration centers. They also stressed expansion as a role of a professional family services organization. These findings suggested that establishing a clear direction for integrated service as well as the roles of administrative support agencies is important for activating integrated services.