• Title/Summary/Keyword: Management consulting

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Developing an Evaluation Model for the CRM Level of Corporation Based on AHP Method. (AHP기법을 이용한 CRM 수준 평가 모형 개발에 관한 연구: 기업의 운영 성과를 중심으로)

  • 이규태;이주연;김영균
    • Proceedings of the Korea Inteligent Information System Society Conference
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    • 2003.05a
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    • pp.214-225
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    • 2003
  • Now a day, the company must strengthen the contact-point of the customer who the company has and has to block the secession of the customer by providing services or goods on time. Under this market situation, the corporation extends the CRM for the customer management and strategic management, and set the CRM-strategies up for managing the customer relationship. For this, the present enterprise's level and the business-ability for the management of the customer relationship should be considered. Therefore, in this study, we will analyze the critical factors to set the CRM up as a strategy by studying the literature review. In the critical factors, the factors of enterprise level as well as the technical factor will be included. Secondly, as you know, the BSC is used to evaluate the corporation as a index. In this study the BSC model is changed and rearranged for the applied BSC model to measure the C3M level of companies. Thirdly, based on the model developed, the factors in the first step are classified by levels and weighted values are calculated by using AHP method. As a result, we will show the diagnostic model for check the operational performance of management, marketing and sales etc.

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A Study on the Correlation Analysis between the Daily Earthwork Volume and Fine Dust Concentration

  • Dong-Myeong, CHO;Ju-Yeon, LEE;Tae-Hwan, JEONG;Woo-Taeg, KWON
    • Journal of Wellbeing Management and Applied Psychology
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    • v.6 no.1
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    • pp.1-7
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    • 2023
  • Purpose: Fine dust is classified as a group 1 carcinogen and poses a significant environmental problem that urgently requires improvement to protect the environmental rights of citizens. Given the difficulty of implementing measures to reduce overseas sources of fine dust, it is essential to first devise specific measures to address domestic emission sources. As such, this study aims to analyze the correlation between earthwork volume control and fine dust concentration as preliminary management measures to reduce the impact of scattering dust at construction sites. Based on real-time air quality information, field management measures will be presented to mitigate the effects of dust emissions. Research design, data and methodology: As examples, we selected construction sites that had recently undergone small-scale environmental impact assessment consultations. The standard earthwork volume was classified into grades using 20% intervals, and we applied AERMOD to predict the weighted concentration of fine dust based on the earthwork volume class and analyzed its correlation. Results: The results of this study demonstrate a strong correlation between earthwork volume and fine dust concentration. By utilizing the correlation analysis between earthwork volume and fine dust concentration on-site, this finding can be utilized as an effective fine dust management plan. Conclusions: This involves determining the daily earthwork intensity based on real-time air quality information and implementing measures to reduce scattering dust.

PERFORMANCE EVALUATION FRAMEWORK FOR ENGINEERING CONSULTANTS OF TAIPEI RAPID TRANSIT SYSTEMS

  • Chien-Hui Sun;Nie-Jia Yau
    • International conference on construction engineering and project management
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    • 2011.02a
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    • pp.426-431
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    • 2011
  • The quality of performance evaluation on engineering consultants that provide design-related technical services is difficult to be measured, and only a handful of papers discussed the quality during the design stage. Although design cost is relatively far less than construction cost for a project, the decisions made in the design phase have a significant impact on the final products of the project, especially for large public construction projects. Therefore, this research focuses on reviewing and then establishing a performance evaluation framework for the consulting firms that execute detailed design and provide technical services for the Taipei Rapid Transit Systems (TRTS). By interviewing experts, this study first established a set of indicators to evaluate these firms' performance. Then, those indicators were incorporated into the four aspects of balanced scorecard (BSC) to establish the architecture of the evaluation mechanism. The weight of each indicator was calculated by analytic hierarchy process (AHP) from a survey conducted among experts. The results showed that the top-three indicators were quantity take-off, functions conformity, and budgeting. The framework of performance evaluation established by this study can be applied to measure service performance during the design stage. It not only facilitates the monitoring of consulting firms, but also helps to reduce unnecessary change orders and disputes during the construction stage.

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Family-friendly Management Outcomes and the Effect of Ongoing Support: A Focus on the Organizational and Social Outcomes of Family-friendly Certified Firms (가족친화인증기업(관)의 가족친화경영 성과 및 사후지원 효과 - 기업성과와 사회적 성과를 중심으로 -)

  • Rhee, Seung-Yoon;Lee, Yu Ri
    • Journal of Family Resource Management and Policy Review
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    • v.25 no.3
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    • pp.17-30
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    • 2021
  • The purpose of this study was to examine the effectiveness of family-friendly management in 501 family-friendly certified firms and to analyze organizational and social outcomes outlined by the firms. In addition, this study aimed to discover ways to promote family-friendly management by investigating the effects of ongoing support to certified firms, including family-friendly consulting and workplace training. The results showed that certified firms administer family-friendly workplace policies at a satisfactory level, while their management of policy indices and outcomes were not effective. The finding suggests that family-friendly management indices need to be aligned with firms' substantial outcomes. An improved organizational image and trust were major organizational outcomes of family-friendly management, and an enhanced CEO perception and a culture centered on gender-equality were significant social outcomes. These outcomes need to be promoted to attract organizations to engage in family-friendly management. The finding further implies the important roles of organizations in cultivating family-friendly environments in society. Finally, the certified firms with ongoing consulting and training support exhibited higher levels of family-friendly management and organizational and social outcomes. This study sheds light on the importance of long-term, systematic efforts by organizations in fostering family-friendly management and achieving organizational and social outcomes.

Science Teaching Professionalism Changes of High-Career Elementary School Teachers Through Instructional Consulting (수업컨설팅을 통한 고경력 초등교사의 과학수업전문성 변화)

  • Kwon, Chi-Soon;Yi, Sun-Mi
    • Journal of the Korean Society of Earth Science Education
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    • v.4 no.3
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    • pp.278-296
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    • 2011
  • The purpose of this study is to examine the pedagogical content knowledge (PCK) elements and the changes in the science lesson planning and implementation difficulties experienced by high-career elementary school teachers with over 20 years of educational experience through the instructional consulting case of the Seoul City Office of Education Scholarship Support Group in order to find implications on effective instructional consulting support plan for improving the science teaching professionalism of high-career elementary school teachers. The result of this study is as follows : First, the pedagogical content knowledge (PCK) elements on the science lesson planning and implementation difficulties experienced by high-career elementary school teachers with over 20 years of educational experience were related to teaching strategy and they experienced difficulties in lesson content organization using lesson model and experiment facilitation and questioning, as well as in the area of interest and motive management that are definitional characteristic of learner in the learner element. Second, as for the changes in the PCK through science instructional consulting, they recognized the importance of the designing and experimenting process as students become the subject in the experiment facilitation in lesson, and they ended up attempting the postscript for promoting the thinking power of students. In addition, it was found that not only the cognitive characteristic but also the definitional characteristic of learner is important in science lesson and that students' motive is also an element that needs to be continuously managed. Third, as for effective instructional consulting plan for enhancing the science teaching professionalism of high-career elementary school teachers, it was revealed that it is necessary to first develop lesson expertise improvement consulting program that takes into account of teaching profession advancement phase of high-career teachers, and establish instructional consulting system and human resource pool of high-quality consultants based on the administrative and financial support from the Office of Education. The academic significance of this study is in the fact that it examined and searched for support plan on science teaching professionalism of high-career elementary school teacher, but a more extensive and in-depth study is needed since there is a limitation in this study on the object of study and the period.

Development of Student Consulting Support System to Intervene Internet Addiction for teachers (교사의 인터넷 중독 개입을 위한 학생상담지원시스템 개발)

  • Kim, Seong-Sik;Lee, Bong-Keon;Moon, Sung-Won;Kim, Myeong-Ryeol;Park, Jong-O;Lim, Jin-Sook
    • The Journal of Korean Association of Computer Education
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    • v.6 no.3
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    • pp.133-142
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    • 2003
  • Recently Internet addiction problems of teenagers are so serious that the education to solve the problems are required in school. However, teachers are suffering difficulties to intervene students' Internet addiction because they do not have expert knowledge about student counselling and Internet addiction problems. In this study, in order that nonprofessional teachers in student counselling can consult easily a student who is addicted to Internet. we developed consulting contents consisted of twelve weeks consulting activities and the student consulting support system about Internet addiction problems. This system offers the consulting contents module for teachers and the information management module for students. For the experimental operation of the system and contents. we made a consocium of twenty primary and secondary schools. We selected a students who is most serious in Internet addiction problem in the school We made a class teacher counsel a student individually by applying the system. Thereafter, we analyzed the effects of consultation and presented the results.

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Analysis of On-line Personal Image Consulting Program Contents (온라인 퍼스널 이미지 컨설팅 프로그램의 컨텐츠 현황 분석)

  • Kim, Ri-Ra;Chung, Su-In;Kim, Yoo-Jung;Kim, Young-In
    • Journal of the Korean Society of Costume
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    • v.62 no.4
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    • pp.58-68
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    • 2012
  • Personal image concerns a person's talent, expertise, as well as the internal and external image. It is a core value that differentiates one individual from another. As personal branding via personal image management has become more important, there is a fast-growing number of online systems that provide self-test programs to analyze one's style and habits and also provide expert advice for not only styles but lifestyles as well. This study develops a systematic and objective personal image consulting system and offers basic information for the research of personal image making. For that purpose, the study attempts to examine the present state of global companies that use online image consulting programs and analyze their digital content. The results are as follows: 1) two domestic companies, Colorz and Atzine, and seven foreign companies, notably Covet and Boutique, were brisk in business; 2) two types of personal image-diagnosis programs - Visual search and Virtual matching - are now in operation; and 3) mobile applications exist as an evolved personal image-diagnosis program. With an increased interest in such programs, various companies at home and abroad are establishing systematic and scientific analysis systems, which are needed for personal image-making online. Under these circumstances, domestic companies are also urged to enhance levels of image-diagnosis content and actual commercialization and utilization, to develop programs that enable objectified, systematic personal image-making. To this end, the results of this study may serve as a helpful tool to consider future directions.

A study on the establishment of the criteria for selection of Hazardous substances requiring management in Occupational Safety and Health Act (산업안전보건법상 관리대상 유해물질 선정기준 마련에 관한 연구)

  • Park, Eun Woo;Park, Jun Ho;Lee, Kwon Seob;Hong, Mun Ki;Ahn, Byung Jun;Lee, Eun Jung
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.24 no.4
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    • pp.425-435
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    • 2014
  • Objectives: This study was performed in order to establish reliable and relative selection criteria for hazardous substances requiring management(HSRM) in the Occupational Safety and Health Act in Korea. Methods: To determine the relative criteria and weight of evidence for HSRM, we analyzed the difference between the selection method of priority substances in studies by KOSHA(Korea Occupational Safety and Health Agency) and the European Union Risk Ranking Method(EURAM). In addition, 597 hazardous substances with exposure limit valueswereanalyzed and the posted health hazards classification by MOEL(Ministry of Employee and Labor), MOE(Ministry of Environment), and EU CLP(Classification, Labelling and Packaging regulation) were compared based on GHS(Globally Harmonized System of classification and labelling of chemicals) criteria. The existing HSRM(167 substances) were evaluated for suitability by the proposed criteria in this study. Results: As a result of this study, the criteria and procedures for selecting HSRM in the Occupational Safety and Health Act were arranged utilizing GHS health hazard classification results, occupational disease cases and domestic use situations. Conclusions: The applicability of the proposed criteria was proved via the evaluation of existing HSRM(167 substances). Most HSRM (161 substances) were found to correspond to a significant health effect or substantial health effect. The question of whether to include the six substances that have been found to have general health effects as HSRM would be require further research.