• 한국경영과학회지
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• 제13권2호
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• pp.9-17
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• 1988

This vehicle scheduling problem with multiple depots and multiple vehicle types (VMM) is to determine the optimal vehicle routes to minimize the total travel costs. The object of this paper is to develope an exact algorithm for the VMM. In this paper the VMM is transformed into a mathematical model of the vehicle problem with multiple depots. Then an efficient branch and bound algorithm is developed to obtain an exact solution for this model. In order to enhance the efficiency, this algorithm emphasizes the follows; First, a heuristic algorithm is developed to get a good initial upper bound. Second, an primal-dual approach is used to solve subproblems which are called the quasi-assignment problem, formed by branching strategy is presented to reduce the number of the candidate subproblems.

• 디지털산업정보학회논문지
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• 제7권1호
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• pp.111-125
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• 2011

Smartphone is becoming as a core device of mobile environment. The purpose of this study is to investigate the factors affecting customer's buying decision on smartphone. Based on prior studies and cases, this study identifies network effect, switching cost, function, design, brand, after service, price as affecting factors of customer's buying decision on smartphone. It also aims to investigate the relationship between network effect/switching cost and re-purchasing. Result shows that network effect brand, after service are significantly related to customer's buying decision on smartphone by device types, but switching cost, function, design, price are not. Network effect also was found to be significantly related to the re-purchasing. The result of this study may provide a guideline of supply strategy with smartphone suppliers.

• 한국병원경영학회지
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• 제26권2호
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• pp.68-78
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• 2021

Background:The purpose of this study was to identify factors influencing on hospital choice of the general hospital among customers with loyalty in Mongolia. Methods:This study was divided into 5 types of hospital choice factor such as physical, human, efficiency, accessibility, and hospital image. Data were assessed using 229 patients who visit at a general hospital in Mongolia. The collected data from June 20 to July 20 in 2020 were conducted the self-administered questionnaires and analyzed frequency, t-test, ANOVA, and logistic regression by using SPSS 25.0. Results:The level of education was significant in the mean difference of customer types by demographic characteristics. Expecially, factors affecting hospital choice of loyalty customers were human and hospital image. Conclusion:This study suggests that it is necessary to understand present and potential consumer's needs, wants, and demands. Also, it is important to concern about aspect of marketing strategy of the general hospital in Mongolia.

• 지능정보연구
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• 제10권2호
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• pp.189-209
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• 2004

수요사슬에서 기업간 협업은 통합 (Integration), 협업(Exchange), 그리고 동기화(Syncronize)라는 3 단계의 계층구조를 갖으며, 단계가 높을수록 협업의 지능성은 강하다. 이 논문은 국내의 제조업과 서비스업을 중심으로 지능적인 수요사슬 통합전략(공급통합, 수요통합, 수요사슬통합)을 수행하는데 영향을 주는 동인들을 발견한다. 여기 동인에는 효율적 동인과 시대적 동인으로 구분하여 각 통합전략에 어떻게 영향을 미치는 지를 조사하여, 그 특징을 파악하고 문제점을 제시한다. 인터넷 강국인 국내기업의 통합전략과 동인에 대한 면밀한 분석을 통해 기업에게 가장 이상적인 통합전략이 무엇인지를 제시한다. 결론에서는 고객과 통합을 추진하는 통합전략을 선택한 기업은 웹통합을 하는 가장 큰 이유는 경영성과를 높이기 위해 추진하는 것으로 나타났으며, 공급자와 통합을 하는 전략을 선택한 기업은 외부환경의 압력에 의해서 어쩔 수 없이 추진하는 것으로 해석된다.

• 가정과삶의질연구
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• 제27권1호
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• pp.31-44
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• 2009

The purpose of this study was to understand how consumers perceive the costs of using certain types of sales-promotions and to suggest ways in which sales-promotions should be developed to contribute to the consumers' welfare and the development of Marketing Strategy. The sufficiency of the consumers' desire was essential to new and creative sales-promotion strategy. This study investigated the perceived costs of using timely opportunity costs, extra expenses, substitution costs, uncomfortable feeling, regrets and economical and psychological satisfactions on certain types of sales-promotions such as off line, coupon, packed items, collection and on line, and event. In the study results on the perceived costs of using certain types of sales-promotions, off line sales-promotions were perceived more than substitution costs, extra expenses, regrets and on line sales-promotions were perceived more than timely opportunity costs. These results were caused by immediately using off line sales-promotions and becoming a member of on line sales-promotions. In the research result on the perceived costs of using certain types of sales-promotions and economical satisfactions, off line sales-promotions exhibited positive relations with substitution costs of coupon and extra expenses, regrets of packed items and collection about economical satisfactions. On line sales-promotions exhibited positive relations with extra expenses and regrets about economical satisfactions. The research results on the perceived costs of using certain types of sales-promotions and psychological satisfactions, off line sales-promotions exhibited positive relations with timely opportunity costs of coupon and collection about psychological satisfactions. On line sales-promotions exhibited positive relations with substitution costs about psychological satisfactions. These results were caused by the feeling of leisure time as the consumer played games or hobbies. This study proposes an approach in the context of sales-promotion with some suggestions and thoughts.

• Industrial Engineering and Management Systems
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• 제3권1호
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• pp.52-58
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• 2004

This report examines the issue of designing an efficient production system by increasing several types of flexibility. Increasing manufacturing flexibility is a key strategy for efficiently improving market responsiveness in the face of uncertain market demand for final products. The manufacturing system comprises multiple plants, of which individual plants have multiple manufacturing lines that are designed to produce limited types of products in accordance with their size and materials. Imbalance in the workload occurs among plants as well as among manufacturing lines because of fluctuations in market demand for final products. Thereby, idleness of some manufacturing lines and longer lead times in some manufacturing lines occur as a result of the high workload. We clarify how these types of flexibility affect manufacturing performance by improving only one type of flexibility or by improving multiple types of flexibility simultaneously. The average lead time and the imbalance in workload are adopted as measures of manufacturing performance. Three types of manufacturing flexibility are interrelated: machine flexibility, routing flexibility, and process flexibility. Machine flexibility refers to the various types of operations that a machine can perform without requiring the prohibitive effort of switching from one order to another. Routing flexibility is the capability of processing a given set of part types using more than one line (alternative line) in the plant. Process flexibility results from being able to build different types of final products at the same plant.

• 유통과학연구
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• 제8권3호
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• pp.37-47
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• 2010

CRM은 고객에 대한 가치를 잘 이해하고 고객정보를 바탕으로 하여 그들의 욕구를 충족시키고 나아가서는 평생가치(Life Time Value)를 극대화시킬 수 있는 전략수립 및 고객관리프로세스를 통합적으로 잘 운영하는 것이다. 또한 이를 고객들과 좋은 관계로 유지 발전시켜서 궁극적으로는 회사의 수익을 최대화하기 위한 경영활동이다. 성공적인 CRM을 위한 전략은 고객접점을 담당하는 조직의 변화와 고객관리 프로세스를 재설계한 후에, 기업이 장기적인 계획으로 고객관계를 유지시키는 마케팅 전략과 시장 환경대응에 적절한 방법으로 통합시스템을 구축하여 전사적인 프로그램으로 전개되어야 한다. 또한 CRM 프로그램을 꾸준히 기업 특성에 맞게 개선과 보완활동을 펴나가야만 한다. 특히 중소규모의 유통업체들의 성공적인 CRM을 위한 전략은 다음과 같다. 첫째, CRM에 대한 인식을 바꾸고 고객에 대한 관심을 깊이 기울여야 한다. 둘째, 선진기업들의 CRM 기법을 벤치마킹하여 성공 포인트를 찾아내어 활용한다. 셋째, 나만의 재주와 장기를 마케팅에 접목하는 아이디어를 통해 자사 여건에 알맞은 방법을 모색한다. 넷째, 작지만 화제성 강한 이벤트 행사 등을 통하여 스위스의 소상공인의 사례처럼 개별고객에 대한 관계증진을 키울 수 있는 CRM 모델을 개발하여야 한다.

• 한국병원경영학회지
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• 제7권3호
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• pp.63-83
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• 2002

This study is to survey the materials purchasing and inventory management status and the characteristics and opinions of the staff in charge of purchasing and inventory of the general hospitals in Busan area in order to contribute to the rationalization of its management through the grasp of actual situation and the presentation of desirable improvement plan for the materials purchasing and inventory management. The status of medical institute had been surveyed by the purchasing/ administration managers of total 26 general hospitals, and the purchasing/ management questionnaires had been commenced with 86 staff of the 26 hospitals. Its major survey results, after the analysis of 24 medical institute statuses (return rate of 92.30%) and 60 staff questionnaires (return rate of 69.76%), are as follows. First, post-purchasing evaluation system is not used actively, orders are being placed by phone or fax, and general merchandise is being purchased through free contracts in most of the hospitals participated in the survey. Second, as per the materials supplying methods, the requisition and delivery system is currently the most popular in the hospitals surveyed, however, both the requisition and delivery system and the par level transfer system are the most desired in the hospitals of more than 500 beds, and the par level transfer system is the most desired in the hospitals under 500 beds for the materials supplying system in the future. Third, as per the inventory management system that is desired the most in the future, the SPD and JIT types are preferred in the hospitals of more than 500 beds, the stockless strategy is preferred in the hospitals under 500 beds, the senior staff above section chief grade prefer the stockless strategy, and the junior staff prefer the ABC classification and SPD types. Fourth, The necessity of purchasing staff's training for the materials management is highly recognized but the effectiveness is not so much acknowledged, which is because such a training is thought to be so superficial and formal that it is not helpful much in the actual field. When summarizing the survey results as above, the materials purchasing and management system is differed for each group of hospitals according to the size of beds, and the more scientific management system is largely required by the general hospitals in Busan city. They also hope the introduction of joint purchasing system, materials management by the bar-code system, and positive execution of the market survey and training of the relevant staff for the management of purchasing affairs. So the more systematic purchasing and inventory management is regarded to be necessary through the introduction of scientific and specialized education of materials management, market survey, and post-purchasing evaluation system also through the computerization of materials purchasing and inventory management as soon as possible.

• 디지털융복합연구
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• 제12권5호
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• pp.345-351
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• 2014

본 연구의 목적은 간호사의 시간관리 행동 유형에 따른 직무만족과 조직몰입 차이를 파악하기 위함이다. 208명의 간호사를 대상으로 2012. 8 - 2013. 1월까지 구조화된 설문지를 통해 자료를 수집하였으며 수집된 자료는 서술적 통계, K-means 군집분석, one-way ANOVA로 분석하였다. 연구결과 간호사의 시간관리 행동 유형은 무관심형, 성과지향형, 조급형 및 선택과 집중형으로 분류되었다. 성과지향형과 선택과 집중형의 간호사들은 바람직한 시간관리 행동을 하는 것으로 나타났다. 선택과 집중형과 성과지향형의 바람직한 시간관리 행동 유형에서 직무만족 점수가 유의하게 높은 것으로 나타나 시간관리 전략을 통해 조직유효성에 긍정적 영향을 줄 수 있을 것으로 생각된다.

• CRM연구
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• 제3권2호
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• pp.43-68
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• 2010

본 연구는 최근 대학경영에 있어서 '고객'이라는 개념의 인식과 고객지향적 경영전략의 중요성이 확대됨에 따라 대학산업에 적합한 전사적 CRM 전략을 본격적으로 논의하기위한 토대로써 대학의 유형별 CRM 전략 요소의 차이점을 검증하고자 하였다. 이를 위해 CRM 전략의 핵심 프레임워크인 CRM 프로세스(CRM Process)와 고객자산가치 운영요소(Customer Equity Drivers) 이론을 중심으로 대학경영에 적합한 CRM 전략요소 측정도구를 개발하고, 대학의 평가순위과 대학의 소재 지역에 따라 구분되는 12가지 대학유형간의 차이를 다변량 분산분석 (MANOVA)을 통해 검정하였다. 분석결과, CRM 프로세스 활동과 고객자산가치 요소들의 수준이 대학의 평가순위 그룹유형에 대해서는 유의한 차이가 있지만, 대학의 소재 지역 그룹유형에 대해서는 통계적으로 유의한 차이가 존재하지 않았다. 즉, 관계획득활동과 관계강화활동이 상위권 대학과 하위권 대학에서 유의하게 차이가 나는 것을 알 수 있었고, 고객자산가치 요소 중 상위권 대학의 브랜드가치와 관계가치는 중위권 대학 및 하위권 대학과 유의한 차이가 발견되었으며, 또한 상위권 대학의 제품/서비스 가치(구매가치)는 하위권 대학의 구매가치와, 그리고 중위권 대학의 브랜드 가치는 하위권 대학의 브랜드 가치와도 분명한 차이가 존재한다는 것을 알 수 있다.