• 한국중재학회지:중재연구
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• 제27권2호
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• pp.121-142
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• 2017

A study on the global trend of accreditation for mediators implies many important aspects of controlling of the quality of mediation. Firstly, whether or not having an accreditation system, most European countries and the U.S. have a common understanding on the fact that mediators need to be trained to mediate disputes, apart from their own expertise on the subject matters. Secondly, private-led accreditation has been utilized in countries having a Anglo-American law system such as the United Kingdom and the U.S. a while nation-managed one has been operated in the countries having a continental law system such as Austria, Belgium, Italy and Germany. Thirdly, private mediation service providers (usually institutions or companies) play an active role in the training and accreditation of mediators and further make them act as mediators in the disputes referred to them. Fourthly, the countries having a nation-managed accreditation system usually stipulate a certain mediation training and accreditation requirement by law. Fifthly, there is no uniform trend on the minimum hours of training required for accrediting the mediators. Sixthly, mediation training generally focuses on the practical mediation capacity-building, including mediation theory and role-playing, mediation simulations, peer review and supervision. And finally, the mediation theory mainly includes the role of mediator, mediation procedures, mediation communication, negotiation and communication skills, mediation ethics and mediator's code of conduct, etc.

• 한국시뮬레이션학회:학술대회논문집
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• 한국시뮬레이션학회 2002년도 춘계학술대회논문집
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• pp.61-65
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• 2002

These days, in order to satisfy the complex and various demands of the customers, the telecommunication networks must provide rapid and flexible services, with the support of efficient service and network management systems. To satisfy these requirements, many objects for management have been released to manage network services and elements. But there are no efficient ways to manage these newly managed objects in object-oriented software. Therefore, we study several problems, when a subsystem using object-oriented technique is implemented. The first problem is that interface works between realized application programs using its technique. The second problem is that reusability of internal managed objects is difficult. In this paper, we will point out some problems and to solve these problems, we have proposed the Object Management System (OMS) architecture, which supports a transparent interface between object-oriented applications and the distributed data repositories. Also in order to manage efficient business objects stored in the different repositories, we suggest a method for integrating dynamic information resources in heterogeneous and distributed network environments. Finally, we applied OMS to TINA(Telecommunication Information Network Architecture) domain, implemented OMS, and verified it with SMV(Symbolic Model Verifier) which is model checking technology.

• 한국컴퓨터정보학회논문지
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• 제11권2호
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• pp.263-273
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• 2006

인터넷의 급속한 발전은 홈페이지 및 콘텐츠의 양적 증가와 더불어 전문화 및 세분화를 유도하였고, 이로 인해 콘텐츠 관리시스템(CMS:Content Management System)의 필요성이 대두되고 있다. 현재 CMS는 많은 업체에서 구현되고 다각적으로 연구하고 있다. 하지만 전문화된 문화관광 콘텐츠를 손쉽게 구축하고, 이를 효율적으로 관리하는 시스템은 드물다. 이러한 요구에 따라 본 연구에서는 일반인들의 문화관광 정보 서비스에 대한 욕구를 만족시키고, 표준화된 문화관광 콘텐츠를 손쉽게 구축, 관리할 수 있는 순환관계 객체모델에 기반한 통합적인 성격의 CMS를 설계하고, 구현하였다.

• 디지털융복합연구
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• 제16권3호
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• pp.291-301
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• 2018

서비스 분야의 공급망관리는 효율적인 방법으로 고객만족을 이끌어내기 위해 서비스 프로세스의 불확실성을 관리해야 한다는 전제하에 그 개념이 확립되어왔다. 구체적으로는 정보공유와 동기화가 공급망 내의 불확실성 제거에 핵심적인 역할을 한다. 다만 고객이 서비스 공급망의 투입자원의 역할뿐만 아니라 소비자로서의 상호작용도 한다는 측면이 전통적인 공급망관리 적용에 다소 어려움을 초래하고 있다. 서비스 공급망은 기존의 공급망 이론과 원리를 통해 관리 가능한 구조화 된 네트워크로서, 다양한 핵심기능들이 상호 긴밀하게 통합되어 정보시스템을 기반으로 하는 협업관계를 통해 운영이 이루어지게 된다. 본 연구에서는 관광서비스, 레스토랑, 대형병원 공급망과 같이 반복적 서비스를 제공하는 공급망을 대상으로 공급망 운영에 필요한 핵심구성요소에 대해 살펴보고 그 외 도입 및 운영과정에서 고려해야 할 다양한 이슈에 대해서도 논의해보고자 한다.

• 한국인터넷방송통신학회논문지
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• 제17권6호
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• pp.113-119
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• 2017

차세대 모바일 메시징 서비스인 RCS(Rich Communication Service)는 통신사업자가 독점적으로 제공하는 서비스로 제3의 개발자가 해당 기능을 이용한 앱을 개발하기 어렵다. 이를 해결하기 위하여 몇몇 방법이 제시되어왔으나 실제로 응용 가능한 수준에는 못 미치는 실정이다. 본 논문은 제3의 개발자가 RCS 서비스를 이용한 앱을 쉽게 개발할 수 있도록 웹 인터페이스 기반의 RCS 소프트웨어 프레임워크인 WebRSF를 제안한다. WebRSF는 1대 1 대화 기능을 제공하기 위해 복잡한 RCS 프로토콜을 간단한 웹 기반 프로토콜 변환하여 RCS 기능을 제공한다. 이를 위해 WebRSF를 이용하는 클라이언트가 WebRSF와 메시지를 어떻게 주고받는지 정의하였고, WebRSF와 기존 RCS 노드들과의 네트워크 구성도 및 메시지 흐름도를 명시하였다. 또한 성능 평가를 통해 WebRSF 클라이언트를 사용할 경우 RCS 클라이언트를 사용하는 것에 비하여 디바이스가 얼마나 부하를 더 받는지 성능 평가를 통해 실험해 보았으며 세션 수립 시에는 17% 감소된, 세션 수립 후에는 25% 증가된 부하를 받는다는 것을 알 수 있었다.

• 농촌지도와개발
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• 제19권1호
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• pp.1-28
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• 2012

The Extension Program accountability will continue to be an influential force to develop agriculture and rural area. As we incorporate new approaches into our service program and respond to new domains of knowledge, we must also consider how our assessment strategies may need to change in order to meet local and other external standards. The main purpose of the study was to be what the best way of Extension Service is set farmers' educational needs met and to be what kind of methodologies and role of Extension system should provide for their faced problem solving effectively. The major results of the study on Farmers' needs toward Korean Extension Services are summarized as follows. First, it is observed that, when the farmers' perceptions were analyzed, the most ranked by the farmers' needs was "having nice extension workers to get advice and solve their problems on the farm in all at once." Farmers had especially more positive attitudes in the categories of interest and careers in ag-technology. To do services level up, the headquarter of Rural Development of Administration must be work with local branches to effectively deliver their missions and educational objectives to target crops and farmers group. And farmers were strongly needed "a specialized service team will be organized" to work closely with operating services for ag-products processing, packing and marketing. The recommendations were made by: farmers' needs should be identified and announced by computer networking development to solve their problems faster. Also, provincial and county level service members should have a chance to working at research institute or related work places with their incentives, which system will be easer to meet farmers' needs and deal with their problems so that the systematic approaches should be managed and recorded their educational attendings, education contents and even their farming corporations. Finally, Agricultural Extension Service should be met to general ag-technology literacy and be balanced with knowledge of other industries and be competitive service with better values in non-agricultural sectors.

• 산업경영시스템학회지
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• 제41권1호
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• pp.118-127
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• 2018

Recently, service quality must reflect several demands of customers who show rapid and various changes so as to be compared with the past. So, objective and rapid measuring methods for service quality are necessary. For them, first of all, service company must calculate their standard of service quality accurately by measuring service quality exactly. Kano classified the degree of influence that is the degree of correspondence of the quality attributes of products and services to the subjective satisfaction of customers. As a result, the types of qualities are classified as attractive, must be, one dimensional, and indifference attributes. They have been widely used quality attributes in various industrial fields up to now. However, Kano model has a limit that it ignores the characters of the next frequent numbers even though there are not much gap comparing to the most frequent number in the questionnaire answers. The limit is attributed to the character of Kano model that the most frequent number is accepted as the only quality character. Timko calculated the customer satisfaction coefficient by using Kano's method and studied the differences in quality character by classifying the quality characteristics in a graphical way through the relationship between the satisfaction and the dissatisfaction coefficient. In this study, we used the quality level determination method of the 7-point Likert scale, which takes the weight into account, to complement the deficiencies of the existing Kano model. We also developed and applied a Potential Satisfaction Level (P) and Potential Customer Demand Improvement (PCDI) Index to present a new approach to the determination of service quality attributes. To measure the level of potential service satisfaction and to understand the degree of improvement, we collected specimens of 51 participants who has been trained in the National Strategy Business Training Program, which has been managed by government agent, and analyzed the results.

• 대한지역사회영양학회지
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• 제8권6호
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• pp.919-926
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• 2003

The purpose of this study is to examine the current congregate meal service program for homebound elderly. One hundred three meal service centers in charge of the congregate meal service programs as part of the elderly foodservice program were surveyed for administrative structure, menu management, food purchasing and production management, hygiene, equipment, and facilities. Statistical data analyses were completed using the SAS 8.1 program for descriptive analysis and ANOVA. The meal cost of 54.4% of the congregate meal service centers ranged from ￦l,500 to ￦l,999 per meal. According to the menu analysis, all nutrients except calcium and Vitamin B2 were at levels of more than 33% of the Recommended Dietary Allowances for Koreans. A total of 81.5% of the centers were operated without the services of a dietitian, and food purchasing, menu planning and other foodservice management processes were handled by non-professionals, such as volunteers, cooks or social workers. Although 88.3% of the centers required a therapeutic diet menu for the health of the elderly, most directors (77.6%) replied that in their current status they could not afford to serve therapeutic diets. These results suggest that financial and systematic supports by government is very necessary. Fifty-five percent of the centers never used standard recipes. For determining portion sizes, 93.2% of the congregate meal service centers depended on the personal experience of the personnel. Finally, the current congregate meal services for the homebound elderly were not operated systematically. To improve the elderly food service program, it is strong1y recommended that it be managed by Professionals.

• 유통과학연구
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• 제16권11호
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• pp.47-56
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• 2018

Purpose - In this research, the expectation level of service of Incheon International Airport was investigated. Service expectation level is critical to the customers' satisfaction and should be managed. Regarding the expectation level of service, the concepts have been defined and introduced by some researchers including Zeithaml, Berry, and Parasuraman (1993). However, due to the difficulties of measuring the level, researches on the expectation level of service have been limited. The main reason of difficulties of measuring the effects is that desired service, adequate service, perceived service, predicted service which are the conceptual components of the expectation level of service are psychologically described concepts and thus are hard to set up standards and to measure numerically. All that one can discern is that desired service level is higher than adequate service level or perceived service level is lower than predicted service level under the certain conditions, etc. Research design, data, and methodology - In this research, the level of service and factors affecting the level are investigated using the case of an Airport. The main idea of research is to investigate whether a supposed factor that is alleged to affect the expected service level is working empirically. The supposed factor is service provider's promise to provide certain level of service to customers. Results - The research results can be summarized as follow. First, service provider's promise, in this case the Airport's Service Quality Award by Airports Council International which can be regarded as objective promise to provide the certain level of service to customers is turned out to be influential to factors affecting expectation level of service. Second, service provider's promise affects to move the customers' expectation level of service upward especially the service of delivering the necessary information to customers in the airport correctly and swiftly. Conclusions - The implications of the research results are, first, customers' expectation level of service in influenced by service provider's promise, second, airport's service award increases the level of customers' service level and as a result for the airport to meet the customers' expectation level of service more efforts should be made.

• The Korean Journal of Pain
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• 제9권2호
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• pp.354-362
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• 1996

Background: We started postoperative pain management service using an intravenous patient-controlled analgesia (IV-PCA, PCA), which is known as convenient and effective analgesic method. In this report, we describe the efficacy and safety of PCA and the experience of developing an acute pain service to treat postoperative pain using a PCA. Methods: Practices of an acute pain service were started at a ward for general surgery after preparation of the standardized protocols for PCA. In each patient, PCA was connected following administration of initial loading doses of analgesics at recovery room after operation. All patients were checked by acute pain service team once or twice daily. The scope of acute pain service was gradually spread to other departments such as orthopedic, thoracic, obstetric and gynecologic departments by requests of patients or surgeons. We managed 1,590 patients during first 22 months. among them, nine hundred seventy two cases were prospectively evaluated for their analgesis efficacy and side effects of PCA. Results: The number of patients was increased day by day. the most common type of operation was gastrectomy (21.6%). Commonly used analgesics were nalbuphine (59%) and morphine (37%). The mean duration of PCA attachment was 3.3 days. The degree of analgesia on operation day was good in 44.8% and tolerable in 52.6% of patients. Only 3.9% of patients complained severe pain during their postoperative periods. One elderly patient experienced respiratory depression (0.06%) owing to accidental misuse of PCA by his relatives. Overall patient's satisfaction was over 93%. Conclusion: According to our experiences, we conclude that PCA is an effective, relatively safe and highly satisfactory method for postoperative pain management. Because of these advantages of PCA, the creation of our acute pain service using a PCA was successful and expanded rapidly.