• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.3
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• pp.133-141
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• 2013

The revitalization of e-business via Internet brings big changes to the postal business, and leads to a tremendous increase of heavy and large sized postal mails with continuing growth of home delivery business. Thus, even though the number of intermediate storages for mail delivery that mailmen use for picking up mails in the middle of mail delivery has been being increased, it has still many problems such as insufficient number and size of the storages as well as avoidance of mail keeping of trust agents. It is necessary that safety of mail keeping, seamless mail delivery, and individual parcel pick-up process reestablishment should be made through an improved counter plan for the problems described previously. This study presents the efficient and right operational plan for the intermediate storage for mail delivery with providing the number and size of intermediate storages per mail delivery sequence according to four different types of post offices.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.3
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• pp.34-42
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• 2013

In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.1
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• pp.101-109
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• 2015

This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.34 no.2
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• pp.92-102
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• 2011

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

• Journal of the Korean association of regional geographers
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• v.10 no.1
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• pp.158-176
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• 2004

The purpose of this paper is to clarify the distribution system and the spatial characteristics of sales for the internet shopping mall on the basis of its off-line presence. The distribution system of this internet shopping mall is divided into the goods selection process and the product delivery process to consumers according to the function and role of the distribution center which is performed by cooperative companies. The internet shopping mall uses a different distribution system from the off-line department store, outsourcing the delivery process to door-to-door delivery companies in order to reduce costs and to increase the speed of delivery. Sales in the internet shopping mall are concentrated in the delivery unit area where the main office is located. Accordingly, in the case of the internet shopping mall based on an off-line presence, the mail-order business does not fully overcome the limitations arising from space. Also, the main factors influencing the value of sales, according to the area, are the number of women aged 20 to 49 and the distances involved.

• Journal of the Ergonomics Society of Korea
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• v.35 no.5
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• pp.465-472
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• 2016

Objective:This study is on the characteristics of motorcycle accidents occurring in the mail delivery process by skill level. Background: The tendency of delivery postmen's driving in a hurry may become the cause of accidents since there is a constraint that delivery should be completed within a limited time. Method: This study analyzed the traffic accident data of 259 delivery postmen, who had been approved as occupation-related industrial accident victims from 2009 to 2012, by their work experience in view of season, day of the week of an accident occurrence, accident occurrence time, accident cause, collision type, and driving situation. Results: Accident characteristics of delivery postmen show that the ratio of accidents occurring to those who had less than 10 years of work experience was high. There were many motorcycle collisions in winter and summer by season and an unexpected object, along with road condition, took up 70.7% of the accident sources. There were no differences in accident occurrence time, the day of the week, season, accident source, and collision type between the group of delivery postmen with less than 10 years of work experience and those with 10 years or more of work experience. However, there was a difference in distribution of driving condition. Conclusion and Applications: The results of this study can be used to present the policies or guidelines for the accident prevention of delivery postmen since the results show the characteristics of the injured and accident occurrence characteristics in relation with the delivery postmen's motorcycle collisions.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.16 no.6
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• pp.3-13
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• 2006

Internet mail has become a common communication method to send and receive an amount of data due to the tremendous high speed Internet service increment. But in other respect, the risk and damage of Junk mail is growing rapidly and nowadays Junk mail delivery problem is becoming more serious, because this is used for an attack or propagation scheme of malicious code. It's a most dangerous dominant cause for computer system accident. This paper shows the Junk mail characteristic which is based on the analysis of mail log in reality and then shows the implementation of the FQDN (Fully Qualified Domain Name) check and Personalized classification system and evaluates its performance.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.4
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• pp.74-88
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• 2007

In order to automate the process of mail sorting by delivery sequence, it is necessary to prepare a postal address database and to interpret written addresses on the mail-pieces with the database and OCR technology. The address database is a critical factor of automation and informatization of postal service since it could be used not only in address recognition but also in various mail processing. In this study, we design the schema of postal address database, design the postal address file based on it and explain the method of address interpretation and retrieval using it. We analyze infonnation requirements for transformation of postal address into the standardized format and consider them in the process of design. The postal address file can be used by address matching or retrieval system as well as by Hangul address recognition system for automation of delivery sequence mail-sorting.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.1
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• pp.8-16
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• 2013

We consider a problem of presort and loading of commercial bulk mails in a mailing service. Here, presort is the process by which a mailer prepares mail so that it is sorted to at least the finest extent required by the mailing service provider for the (discounted) price claimed. The problem is formulated as a special type of transportation problem. To solve industrial-sized problems, we develop an efficient heuristic algorithm and perform experimental tests on randomly generated problem instances. Results of the tests show that mailers can save mailing cost much more when they use small-sized mail trays with less frequent mailings. Also, large-sized mailers can obtain much more cost saving than small-sized mailers. In addition, cost saving effect is influenced by delivery area distribution of mails and fluctuation of mailing demand.

• Journal of Institute of Control, Robotics and Systems
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• v.16 no.5
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• pp.476-480
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• 2010

This study deals with stockout costs in the supply chain optimization model under the framework of batch-storage network. Stockout is very popular in chemical industries. Estimating stockout cost involves an understanding of customer reactions to a seller being out of stock at the time the customer wants to buy an item. This involves massively non-trivial work such as direct customer interviews and extensive mail survey. In this study, we will introduce a new interpretation of stockout costs combined with batchstorage network optimization model and thus suggest an easy way of estimating stockout costs. Optimization model suggest that optimal process and storage sizes considering stockout cost are smaller than those that do not consider stockout cost. An illustrative example support the analytical results.