Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
권호 표지
DOI QR코드

DOI QR Code

Business Process Analysis Based on Event-driven Process Chain Model

EPC 모델 기반의 비즈니스 프로세스 분석

  • Kang, Jun-Gyu (Department of Industrial and Management Engineering, Sungkyul University) ;
  • Lim, Seung-Kil (Department of Industrial and Management Engineering, Sungkyul University)
  • 강준규 (성결대학교 산업경영공학부) ;
  • 임승길 (성결대학교 산업경영공학부)
  • Received : 2013.07.09
  • Accepted : 2013.08.07
  • Published : 2013.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.

Keywords

References

  1. Behzadian, M., Kazemzadeh, R., Albadvi, A., and Aghdasi, M., PROMETHEE : A comprehensive literature review on methodologies and applications. European Journal of Operational Research, 2010, Vol. 200, No. 1, p 198-215. https://doi.org/10.1016/j.ejor.2009.01.021
  2. Davenport, T.H. and Short, J.E., The new industrial engineering : information technology and business process redesign. Sloan Management Review, 1990, Vol. 31, No. 4, p 11-27.
  3. El-Sawy, O.A., Redesigning enterprise processes for e-business, McGraw Hill Higher Education, 2001.
  4. Hammer, M., Reengineering Work : Don't Automate, Obliterate. Harvard business review, 1990, Vol. 68, No. 4, p 104-112.
  5. Hammer, M. and Hershman L.W., Faster Cheaper Better : The 9 Levers for Transforming How Work Gets Done, Crown Business, 2010.
  6. Hwang, C., Lai, Y., and Liu, T., A new approach for multiple objective decision making, Computers and Operations Research, 1993, Vol. 20, No. 8, p 889-899. https://doi.org/10.1016/0305-0548(93)90109-V
  7. Ishikawa, K., Guide to quality control, Asian Productivity Organization, Tokyo, 1982.
  8. Kang, J. and Lim, S., A Methodology for Business Process Improvement Based on Event-driven Process Chain Model. Proceedings of the 2013 KSIE(Korea Industrial and Systems Engineering) Spring Conference, 2013, p 26-33.
  9. Korea Post, Annual Report, 2011.
  10. Lim, S. and Kang, J., Improvement of Registered Mail Service Process, ETRI, 2011,
  11. Lim, S., Kim, J., and Shin, Y., Presort and Loading of Commercial Bulk Mails for Minimizing Mailing Fees. Journal of the Society of Korea Industrial and Systems Engineering, 2013, Vol. 36, No. 1, p 8-16.
  12. McDonald, M., Improving business processes, Harvard Business Review Press, 2010.
  13. Saaty, T.L., The Analytic Hierarchy Process : Planning, Priority Setting, Resource Allocation, McGraw-Hill, New York, 1980.
  14. Scheer, A.W., ARIS : Vom Geschaftsprozess zum Anwendungssystem, Springer, 2002.

Cited by

  1. 인과관계체인 기반의 분석 결과를 활용한 비즈니스 프로세스 개선 과제 정의 vol.38, pp.1, 2013, https://doi.org/10.11627/jkise.2014.38.1.101