• Journal of Korean Society for Quality Management
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• v.41 no.1
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• pp.79-94
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• 2013

Purpose: Life insurance company provides insurance planners various education program to inspire service mind and to enhance its customer satisfaction. The purpose of this study is to analyze the effects of service quality of education on service commitment and to propose the implication for the effective service education. Methods: This study is intended to identify how service quality of education from the planners in life insurance affects service commitment. The research model is tested via a survey of 307 life insurance planners. Results: This study shows that tangibles, assurance, responsiveness, and empathy in the educational service quality significantly influence education satisfaction. It also positively affect customer orientation and service commitment, but it also shows that reliability in the educational service quality has very little effect on customer satisfaction. Conclusion: This study emphasizes the service quality of education on life insurance planner and also suggests practical plan to increase the service quality of education. This study has more focused on the direction in the service quality of education for making the close long-term relationship with customer.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.13 no.1
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• pp.127-133
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• 2009

It has been 10 years long since the emergence of Dialpad, the first commercial VoIP service from Saerome Technology launched on 1999. In spite of so many research papers and implementations of the VoIP and commercial services with hundreds of VoIP-related products vendors and tens of VoIP service providers during the last decade, the resulting market share of the VoIP callings at the year 2007 in Korea is just about 0.3%, which is extraordinary lower one than expected. There have been proposed several facts for the reason including the QoS issue and the incomplete governing system. In this paper we suggest that the reason is based on the sociocultural issue and further we assert and verify that it can never replace the existing legacy telephone system for the current VoIP service model, as long as the telecommunication companies continue the legacy telephone service. We also suggest the another choice, to upgrade the concept of the current VoIP service to a new paradigm based on SIP and presence service, while letting the legacy telephone system be as it is.

• Journal of the Korean Solar Energy Society
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• v.37 no.6
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• pp.103-114
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• 2017

Radiation energy budget was analyzed using observation data from the Weather Information Service Engine (WISE) energy flux tower on the Seoul metropolitan area. Among observation data from the 13 energy flux towers, we used meteorological variables, radiation data (upward and downward short wave, upward and downward long wave, net short wave, net long wave and net radiation), albedo and emissivity for 15 months from July 2016 to September 2017. Although Gajwa (205) and Ttuksumm (216) sites located in urban, the albedo was relatively high due to the surround environment by glass wall buildings and the Han river around the sites. And Bucheon (209) site located in the suburb represented generally low emissivity. As a result, the albedo decreased and the emissivity increased in the city center. In the Seoul metropolitan area, the net radiation energy is $73.9W/m^2$ that the radiation budget of the surface is absorbed into the atmosphere. According to WISE observation data, it can be seen that observation at each sites are influenced by the surrounding environment.

• Journal of Digital Convergence
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• v.13 no.9
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• pp.219-224
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• 2015

The broadcasting communications service will accelerate its development with the convergence of broadcasting media and internet service. In the field of CATV network related technology, only those service providers will be able to survive in future, and they can combine available services in the most effective and economical way. This research aims to explain the CATV status of Korea and China and its technology trends. It also analyzes CMC(Cable Modem Concentrator) technology, suggested as one of the high-speed internet technology. CMC technology has the advantages of enhancing the transmission speed while using the existing basic structure of HFC network and expanding service area by adding amplifiers within CMC. The distance between coaxial cables is getting shorter with more concentrated areas in large cities in Korea. However, in China, the demand for long distance transmission service is increasing. CMC technology satisfies both short and long distance service subscribers without any geographical limitations. With these advantages, CMC technology is expected to generate lots of economic benefits if applied for the CATV network in the area of China, Middle East, and Southeast Asia.

• The Journal of the Convergence on Culture Technology
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• v.5 no.4
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• pp.99-104
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• 2019

The purpose of this study is to investigate the effect of emotional labor behavior of employee at geriatric long-term care(LTC) facilities on job burnout and service quality focusing on the emotional leadership of superior to improve the working environment of LTC employee and provide the high-quality service to seniors. First, it is appeared that between emotional labor behaviors deep acting has a negative effect on job burnout, in contrast surface acting has a positive effect on job burnout. and, emotional labor behavior has positive influence on service quality. Second, self efficacy has partial mediating effect of tangibility, reliability, assurance and empathy on service quality only for the deep acting between emotional labor behaviors. Third, between emotional labor behavior, emotional leadership has moderating effect on emotional depletion and deterioration of personal accomplishment. In contrast, moderating effect of emotional leadership is not appeared on surface acting and depersonalization. In conclusion, further study is required to improve service quality of elderly in LTC facility and working environment of LCT facility workforce.

• Journal of Agricultural Extension & Community Development
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• v.1 no.2
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• pp.133-146
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• 1994

The Rural Extension Service of Taiwan is consist of two different system. The one is the public enterprise centered project and the other is government or agricultural cooperative centered project. But, in the long tern, the whole Rural Extension Service will eventually develop into two distinctive forms, the diversifed technology oriented one and integrated extension service oriented one.

• Journal of Distribution Research
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• v.3 no.1
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• pp.31-54
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• 1998

The purpose of this research is three-fold; 1, establish the causal model of market-orientation, customer satisfaction, employee satisfaction and firm's perfor-mance. 2. testify the hypothesis derived by the model on a service industry of fastfood franchise. 3. develop the diagnostic tool for managing the service firm from the perspective of CS. The results show us; 1. customer satisfaction increases the performance of franchise store. 2. employee satisfaction does not necessarily increases customer satisfaction in a short-run, however the long-run impact of employee satisfaction on customer satisfaction is conjectured to be increased. 3. Satisfaction Portfolio Analysis can be utilized as management tool to improve the customer satisfaction and employee satisfaction for service industry.

• Proceedings of the CALSEC Conference
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• 2004.02a
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• pp.251-254
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• 2004

1. Research Background ·Customer support or service in organization is one of the most important business improvement theme in improving their business competences. -Many customers view customer support as one of the most impotant criteria when evaluating a product or a service(Foo et al., 2000) -Customer service has a strong link to customer satisfaction, which then yields customer loyalty and long-term profitability(Szymanski ＆ Henard, 2001： McKenna, 1991)(omitted)

• The Journal of the Korea Contents Association
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• v.17 no.8
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• pp.693-704
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• 2017

The present descriptive study investigated the influence of violence experienced by nursing staff in long-term care hospitals and their emotional intelligence on the quality of nursing service. The study participants included 167 nursing staff from 9 different long-term care hospitals in G and C Provinces. Data collected from questionnaires were analyzed using SPSS 23.0 software. While slight differences were found among the subtypes of violence experience, it was found that verbal violence was the most common form in violence, experienced by the nursing staff, followed by physical threat and physical violence. A hierarchical regression analysis performed to investigate the degree of influence of violence experience and emotional intelligence on the quality of nursing service found that violence experience did not significantly affect the quality of nursing service when the general characteristics were controlled whereas emotional intelligence had a significant influence on the quality of nursing service. The results of this study show that, although it is commonly believed that violence experience is a major factor compromising the quality of nursing service, emotional intelligence, which reflects one's ability to utilize and control one's emotions, may actually have a more significant impact on the quality of nursing service. Emotional intelligence can be improved through education and training; therefore, it is necessary to explore ways to improve emotional intelligence of nursing staff such as development of various programs.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.24 no.9A
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• pp.1285-1294
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• 1999

In this paper we consider the performance of TCP video traffic over ABR with Long-Range Dependent VBR traffic. As compressed coded video traffics are increasing rapidly over Internet, lots of studies are being done for transmitting those traffics efficiently using limited network resources. We consider here the transmitting video service over ABR service in ATM networks, especially satellite networks. CBR or VBR services are suggested in transmitting the video traffic in ATM Forum TM 4.0. But ABR service connection, which is considered as appropriate service for data traffic, can be established with a small amount of bandwidth, MCR (Minimum cell rate). Furthermore ABR service can control the source's transmitting rate using feedback mechanism. Using this feature ABR service can be used in some applications which can control their quality of services corresponding to network loads. Compressed video sources with MPEG-2 are used for Long-Range Dependent VBR traffic here. We model the compressed video source to resemble the MPEG-2 transport streams. These compressed video traffic streams are consisted of three different frames, I-frame, P-frame, and B-frame. So when a network are overloaded, we can control the quality of service using this traffic features. TCP Traffics over ABR need large buffers in ATM switch to satisfy their QoS with background VBR traffics, which have high deviations in bandwidth. Furthermore satellite ATM networks with large feedback delay need large buffers corresponding RTT delay. The performance comparisons among EFCI and ER switch (ERICA+) switches in the network circumstances described above were shown in this paper. We also considered the case with ON-OFF VBR traffics.