• Journal of Distribution Science
• /
• v.21 no.9
• /
• pp.67-79
• /
• 2023

Purpose: To investigate the intensity of bilateral international trade of the Silk Road Economic Belt (SREB) countries with Kazakhstan, its relationship with logistics (LPI), to assess their contribution to economic growth and distribution of commodity flows. Research design, data, and methodology: The method of analyzing the bilateral trade flow was applied by using the trade intensity index (TII) and a multidimensional regression model describing the relationship between LPI and its components, TII, the volume of exports and imports, GDP. Results: The nature and directions of the relationship between TII and the key components of logistics, the positive impact of LPI on the intensity of trade are established. It is revealed that the intensity of trade between the countries in the direction of the EAEU-Kazakhstan has a greater impact on the growth of LPI than in the opposite direction. At the same time, the higher the level of trade integration and the volume of GDP, the stronger their impact on the efficiency of logistics and distribution of commodity flows. Conclusions: Effective distribution of commodity flows will require the development of logistics components based on the direction of bilateral trade and the size of countries, the intensification of state reforms in the field of international trade and distribution logistics.

• Asia-Pacific Journal of Business
• /
• v.13 no.4
• /
• pp.61-77
• /
• 2022

Purpose - The purpose of this study was to explore the relationship between C2C logistics service quality(convenience, responsiveness, reliability, information and empathy) customer satisfaction and customer loyalty. Design/methodology/approach - This study collected 252 survey data from consumers who use C2C platform in China. Then using SPSS 24.0 in order to analyze the data. This study used SPSS 24.0 to perform empirical analysis with 252 people who use C2C platform in China. Findings - First, it was confirmed that the quality of logistics service(convenience, responsiveness, reliability, information and empathy) had a positive effect on customer satisfaction. Second, logistics service quality(convenience, responsiveness, reliability, information and empathy) positively affects the customer loyalty. Third, there is also a strong relationship between customer satisfaction and customer loyalty. Research implications or Originality - It is well known that logistics is an important part of e-commerce. Research on the influence of B2B logistics service quality on customer satisfaction and customer loyalty is more currently, but research on C2C is relatively less. Our study contributes the related research area by doing empirical analysis of the relationship between the logistics service quality and customer satisfaction and customer loyalty to provide development suggestions for C2C sellers.

• Korea Trade Review
• /
• v.46 no.1
• /
• pp.191-210
• /
• 2021

This study is following the study of "A Meta Analysis on International Trade Transportation and Logistics" published in Korea Trade Review(KTR) in 2014 and adding additional analysis for articles published in journals of international trade transportation and logistics. Studying issues of KTR are moving from transportation to logistics after 2014 and it is similar with the other international journals. The ratio of the thems of 'Economic, Policy, Regional, Technical, General Enterprise Management' in KTR is 36%, while 57.36% of IJLM and 61.88% of JBL. Main theme in the field of international transportation and logistics is Supply Chain Management(SCM). After the former study, in the viewpoint of research methods, quantitative researches are increased while their portion is still low compare to International Journal of Logistics Management(IJLM) and Journal of Business Logistics (JBL). Especially econometric research method is highly adopted in the international journals compare to KTR. Number of authors of KTR is less than IJLM and JBL, because the collaboration between researchers is needed when they publish articles in the international journals like IJLM and JBL.

• Journal of Distribution Science
• /
• v.22 no.6
• /
• pp.123-131
• /
• 2024

Purpose: This study aims to empirically analyze the effect of information sharing on the two dimensions of trust and logistics performance in the relationship between firms in the supply chain. Research design, data and methodology: In this study, information sharing is a variable for information competency of the entire supply chain. Moreover, we classified trust into quantitative and qualitative trust and analyzed the two paths through which information sharing reaches logistics performance. To examine these correlations, we conducted a survey among professionals in supply chain-related departments in South Korea. Based on 350 completed questionnaires, we tested the hypotheses with structural equation modeling using SPSS 18.0 and AMOS 18.0. Results: We found that information sharing has a significant positive effect on trust and logistics performance, which is a typical index of supply chain performance. These results show that information itself is considered a partner to a firm's competencies in operating the supply chain and plays a major role in forming the other's competencies and trust for the present and future. Conclusions: As these competencies and trust consequentially affect logistics performance, supply chain managers must pay attention to the importance of information competency and consider ways of promoting it to improve logistics performance across the entire supply chain.

• Proceedings of the CALSEC Conference
• /
• 2001.02a
• /
• pp.235-245
• /
• 2001

ㆍ Include e-business as part of your top three supply chain agenda items. ㆍ Continue to seek out additional learning opportunities, both with early adopter or e-business-oriented companies, e-business consultants, system integrators, and colleagues in supply chain management. ㆍ Broaden your perspectives on e-business beyond customer interaction and supply chain cost savings. ㆍ Consider some form of electronic marketplace adoption as part of your supply chain strategy.(omitted)

• Journal of Korea Port Economic Association
• /
• v.18 no.1
• /
• pp.85-106
• /
• 2002

Across many industries, benchmarking is considered useful method to improve their service quality and achieve competitive advantage. Benchmarking, especially, has emerged as an increasingly important approach to improving the performance of logistics system and enables successful logistics services and doing good business in logistics services. There are no, however, literature approach for the relationship between benchmarking and port. It is the highest worth researching the application of benchmarking method on the port, since port is the most important component in supply Chain. Therefore, this paper tries to demonstrate the application of the benchmarking method on the port. To do this study, the literature approach developed by several researchers for logistics benchmarking is used as the basic framework. In addition, the following studies are executed: First, the survey of previous studies on logistics benchmarking. Second, finding the indicator and selecting the target in the port benchmarking. Third, the systematic execution schemes of the port benchmarking. Finally, based on the above studies, this paper provides a background for discussions on the future prospects for the application of the benchmarking method on the port.

• Journal of the Korea Safety Management & Science
• /
• v.14 no.2
• /
• pp.167-176
• /
• 2012

This research studies the present status of utilization of IT in SMB, Small & Medium Business, logistics companies, and analyzes the examples of utilizing Excel VBA for building and operating IT system in SMB logistics companies. Through the study, this research suggests main issues of building and operating logistic systems and the effective way of utilizing the systems in SMB logistics companies.

• Proceedings of the Safety Management and Science Conference
• /
• 2011.11a
• /
• pp.181-189
• /
• 2011

This research studies the present status of utilization of IT in SMB, Small & Medium Business, logistics companies, and analyzes the examples of utilizing Excel VBA for building and operating IT system in SMB logistics companies. Through this study, this research suggests main issues of building and operating logistic systems and the effective way of utilizing the systems in SMB logistics companies.

• The Journal of Society for e-Business Studies
• /
• v.17 no.2
• /
• pp.149-163
• /
• 2012

Logistics systems provide their service to customers by coordinating the resources with limited capacity throughout the underlying processes involved to each other. To maintain the high level of service under such complicated condition, it is essential to carry out the real-time monitoring and continuous management of logistics processes. In this study, we propose a method of estimating the service completion time of key processes based on process-state information collected in real time. We first identify the factors that influence the process completion time by modeling and analyzing an influence diagram, and then suggest algorithms for quantifying the factors. We suppose the container terminal logistics and the process of discharging and loading containers to a vessel. The remaining service time of a vessel is estimated using a decision tree which is the result of machine-learning using historical data. We validated the estimation model using container terminal simulation. The proposed model is expected to improve competitiveness of logistics systems by forecasting service completion in real time, as well as to prevent the waste of resources.

• Journal of Korea Port Economic Association
• /
• v.34 no.3
• /
• pp.75-92
• /
• 2018

The purpose of this study is to analyze whether innovation activities of logistics firms affect innovation performance and service quality improvement and whether innovation performance and service quality as a result of innovation activities affect these firm's business performance. First, I undertake a review of previous studies and theories related to innovation activity and innovation performance. Additionally, previous studies on improvement of service quality along through innovation performance were analyzed. Based on this, I set up a research structure and hypotheses. To this end, I used the workplace panel survey data of the Korea Labor Institute(KLI) and used a total of 88 samples. I use the Partial Least Square(PLS) approach to structural equation modeling. The results of the empirical analysis show that innovation activities of logistics firms have a positive effect on innovation performance and service quality improvement, and innovation performance and service quality have a positive effect on financial performance. Evidently, innovation activities bring a clear competitive advantage to the logistics firms and improve their service quality. This implies the ability of logistics firms to survive amidst competition while getting a competitive edge.