• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2005.11a
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• pp.293-296
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• 2005

This study applies the Analytic Hierarchy Process (AHP) to evaluate service quality of Third-Party Logistics (3PL) service providers. For this, we first conceptualize five dimensions of 3PL service quality (i.e. tangibles, reliability, responsiveness, assurance and empathy). We then apply the AHP method to determining the relative weights of five service quality dimensions and eventually selecting the best 3PL service provider. To implement this idea in practice, we conduct an empirical study on four companies providing 3PL services in Korea.

• Journal of Distribution Science
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• v.17 no.10
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• pp.115-123
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• 2019

Purpose - The purpose of paper is to examine into corporate value of international physical distribution, which is closely related with company that is running business based on competitive power. It is good for company to gain a competitiveness throughout activities from international physical distribution, then it increases corporate value after all. Then it will be looked at how international physical distribution can influence competitiveness of company in terms of corporate value. Research design, data, and methodology - The research method to be described is first to identify concept of international physical distribution theoretically, including characteristics and structure, and then to review corporate value of international physical distribution to make company be competitive. As far as general landscape of international logistics is concerned, it is investigated into function and role of service provider, user and market situations. However, it is well proved that current market of international physical distribution is stable and bright, which means it is possible to take foreseeable future as well. Then company can share with corporate value of international physical distribution provided from logistics service provider. Results - To achieve corporate value throughout process of international physical distribution is strongly connected with competitive status of logistics service providers, those are carriers and infrastructures, and third party logistics providers. Especially in order to inquire into competitive aspects of international physical distribution in this paper, it is focused on trade volumes and overcapacity of global shipping market. Unlike it is used to be, more optimistic and positive situation has been shown since 5 years ago from the year of 2018, which means carriers make a business well, leading company to be more competitive. Conclusions - Corporate value of company in terms of international physical distribution is closely involved with competitive situations in the physically distribution, especially shipping market, which service providers can paly a key role in this regards. It can be estimated that the more market of international physical distribution works, the more competitiveness of companies increases. Ocean carriers in shipping market of international physical distribution are doing actively business well, and the corporate value can be materialized in favor of company.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.7
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• pp.2349-2357
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• 2010

This work focuses on the implementation and optimization of the Automated Storage and Retrieval System(AS/RS) which is associated with Logistics Information System(LIS). We survey literature and present a case study for the optimization of Logistics System. In the case study, we examine the adaptation and implementation of AS/RS after we analyzed the processes of the company. Logistics Information System is an important component to keep up with the competitive advantage in the global business environments. The company in the case applies LIS to its efficient physical distribution management. AS/RS leads to some benefits; maximized storage space, increased productivity, reduced labor costs and human error, and improved accuracy. AS/RS is found especially effective when working with narrow aisles and extremely high racks.

• Journal of the Korea Society of Computer and Information
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• v.14 no.3
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• pp.217-226
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• 2009

In this paper, we analyze process of implementing and successful enabler of Postal Logistics Integrated Information Systems(PostNet) through a case study on Korea Post. PostNet was integrated by considering contingently organizational integration (organizational structure redesign), strategical integration (business process reengineering), and technical integration(data integration, application integration, and integrated platform implementation). And also integration was implemented for supporting three aspects. PostNet has implication for advanced integration with business mission and operational efficiency by comparing integration with physical level and hardware level. Korea Post has the biggest logistics network, organization, and service in logistics industry area. The results of this paper will suggest theoretical framework for the future information system integration, and will be utilized as a practical guideline for the information system integration.

• The monthly packaging world
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• s.124
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• pp.114-121
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• 2003

• Journal of the Korea Society of Computer and Information
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• v.25 no.7
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• pp.203-211
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• 2020

This purpose of this study is to verity the impact of new logistics factors on the Intention of use and consumer happiness, the mediating effect of perceived benefits, and provide suggestions on how to improve the level of new distribution. Based on the previous theories of online experience, off-line experience, logistics experience, perceived benefits, Intention of use and consumer happiness, the study puts forward 6 key research hypotheses. Reliability and validity tests were carried out by using data collected on new logistics factors on the Intention of use and consumer happiness. The hypotheses are verified through structural equation modelling. The study on the impact of new logistics factors on the Intention of use and consumer happiness and the mediating effect of perceived benefits, indicates that online experience, off-line experience, logistics experience have positive effects on perceived benefits, the perceived benefits has positive effects on Intention of use and consumer happiness, and the Intention of use has positive effects on consumer happiness. Moreover, perceived benefits as the mediating variable have effects on the relationship between online experience, off-line experience, logistics experience and the Intention of use and consumer happiness. The study extended the existing previous studies to provide theoretical and practical implications by verifying the relationship between new logistics factors and the Intention of use and consumer happiness.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.8
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• pp.333-344
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• 2020

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than container load (LCL) cargo services of logistics companies in HoChiMinh City (HCMC), (2) measuring the level of impact of the factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo services, and (4) proposing some management implications to improve the quality of LCL cargo services. Researchers interviewed 210 customers who enjoyed the LCL cargo service in HCMC for at least the last six months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, then exploratory factor analysis and multiple linear regression analysis were used. The results identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC, by decreasing importance: service process, image, resource, price, management, and outcomes. The results show that there is no difference in customer satisfaction with LCL cargo services by types of business as well as time of using services. The research suggests some implications for the management of logistics companies in HCMC to enhance customer satisfaction.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.11
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• pp.1041-1047
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• 2020

The intention of this paper is to give a better understanding about the implementation of sustainable manufacturing practice in the textile companies in Indonesia as one of the promising sectors in the manufacturing industry. The data was collected by taking a case study approach in one of the leading textile companies in Indonesia. Questionnaire and interview techniques were used to gather in-depth information about the implementation of a sustainable concept in the company. The result reveals that the extent of the implementation of Sustainable Manufacturing Practices (SMP) in the companies are at a level of moderate to high. From the three dimensions measured which are environment, economy, and social dimensions, the evaluation result shows good performance in terms of the implementation of sustainable concepts, like low level of gas emission, high percentage of renewable energy usage, cost reduction rate, high quality of life, etc. From this result, the authors then develop a sustainable manufacturing model in the wider coverage to be implemented not only in the textile industry but is expected to be implemented in manufacturing sectors as well. This model consists of at least seven basic archetypes which are divided into three dominant areas: technological innovation, economical, and social areas which aim to bring better performance in the manufacturing industry of Indonesia.

• International Commerce and Information Review
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• v.12 no.1
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• pp.75-95
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• 2010

This paper examined the factors affecting the implementation of information technology in Korean Global Logistics Companies. Nowadays, the spread of electronic commerce using internet demands a large changes doing business with company to company and give that company a change to recognize logistics. To support logistics activity, all kinds of companies are using the computer and are recognized that the efficient using of Cyber Logistics Information will mainly play a roll to strength the companies competition power. We gathered detailed data on our sample companies mainly from publicly available sources : Korea International Freight Forwarder Association (KIFFA), and companies' web sites. A structured questionnaire was used to collect information about: (1) the company (2) To investigate the factors of the three contexts described above on korean Global Logistics companies's electronic trade adoption and implementation. (3) Usage level of electronic logistics. Most of the approximately 70 questions enumerated in the questionnaire were open-ended, which was consistent with our primary objective of developing a conceptual framework that was informed by empirical evidence. This study suggests that top management support and influential power are main factors for the Korean Global Logistics Companies.

• Management Science and Financial Engineering
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• v.10 no.2
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• pp.1-28
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• 2004

The integrated supply chain of business partners for e-Commerce in cyber space is defined as Logistics Chain if the cooperative activities are logistics-related. Logistics Chain could be managed effectively and efficiently by cooperative technologies of logistics chain execution. In this paper, we propose a routing and scheduling algorithm based on the Tabu search by adding geographical information into existing constraint for pick-up and delivery process to minimize service time and cost in logistics chain. And, we also consider an uncertainty processing for the tracing of moving object to control pick-up and delivery vehicles based on GPS/GIS/ITS. Uncertainty processing is required to minimize amount of telecommunication and database on vehicles tracing. Finally, we describe the Logistics Chain Execution (LCE) system to perform plan and control activities for postal logistics chain. To evaluate practical effects of the routing and scheduling system, we perform a pretest for the performance of the tabu search algorithm. And then we compare our result with the result of the pick-up and delivery routing plan generated manually by postmen.