• Journal of Korean Library and Information Science Society
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• v.26
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• pp.205-234
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• 1997

Special Libraries are not the organizations established and administered by the Library and Reading Promotion Law, but the ones organized to provide necessary knowledge and information required in the works performed by the staff of organizations. The goal of special libraries is to provide the information and materials required by the parent organizations, preferably, at the right time and in the right form. In accordance with the specialization of social structure, the number of special library has been increasing. Especially, industries need industrial information in their introduction of new management techniques and in the processes of technical development, so special libraries attached to industries have remarkably been increased. Special libraries, along with academic libraries, are the organizations providing necessary materials for the specialists who are producing knowledge of every field in the society. However, apart from academic libraries, the organizations, manpower, works, collections and services of special libraries have not been properly investigated and known. This research has tried to identify if those factors are provided for propose services. The result shows which factors are fulfilled enough or which ones need enforcement.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.1
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• pp.145-180
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• 2019

This study was performed in order to derive components that users with disabilities demand first when using library services by analyzing the actual usages and demands of handicapped users according to different types of disabilities. The results of the study are as follows: First, the actual situation of library disabled users was analyzed according to types of disabilities. Second, the importance and satisfaction level of disability types were investigated for the main components of the library disability service. Third, major components of library services were analyzed using Borich's Needs Assessment Model for the disabled and ways of activating library services by types were suggested. Fourth, we analyzed the differences according to different purposes of use by the disabled within Borich's Model for the main items of library services. We also proposed a plan to meet the purpose of library use by each type. Fifth, we analyzed the differences by type of users in Borich's Model for the major items of library services and thus suggested solutions to improve library services by types of disabilities.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.1
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• pp.235-250
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• 2009

This study analysed the user behaviors and satisfaction for the government information service of Nation Assembly Library of Korea, based on the questionnaires from users including the legislative employees and other library users. The results showed that legislative employees used the services more often and have more needs for the services than other users. Most legislative employees and other library users evaluated that the services should be improved and that it would be desirable to develop a portal system and services providing the integrated search and offering government information as one stop service.

• International Journal of Knowledge Content Development & Technology
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• v.8 no.2
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• pp.49-65
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• 2018

Are the benefits derived from ICT based reference and information service worth the financial and other commitments devoted to it? In an attempt to answer this, this study delved into finding out the perceived benefits; the rational for ICT based reference services in Nigerian university libraries. The main objectives were to find out the purposes for using ICT facilities in reference services delivery and the perceived benefits derived from using ICT resources in reference and information services. Being a survey, questionnaire was used to collect data from the librarians of twelve (12) universities; two (2) each sampled from the six geopolitical zones of Nigeria. Data was analyzed using frequencies, mean scores and standard deviations. ANOVA statistical analysis was used to test the hypothesis of no significance difference in the benefits derived from ICT based reference services using p-value of 0.05 to calculate the level of significance. Findings showed that librarians and library users made use of ICT facilities for different reference purposes especially to obtain information they need using the internet. Other reference needs for which patrons used the ICT facilities included: - access to current e-books and e - journals, user education and access to global information in other libraries. Provision of current awareness services (CAS) and selective dissemination of information services (SDI), on-line searching using workstations in the library, provision of on-line public access catalogue (OPAC) services, keeping statistics of users of the reference section and compilation of bibliographies. Further findings showed that the librarians and library users derive a lot of benefits from their use of ICT facilities in reference services. The results showed that easy retrieval and dissemination of information to patrons were ranked highest by the librarians amongst others.

• Journal of the Korean Society for information Management
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• v.28 no.3
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• pp.275-293
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• 2011

Due to changes in information technology and the information environment, portal services, including library service, which systematically provides information needed on the Internet have become popular in our daily lives. In light of that, this study, in order to enhance our understanding on portal services, examines and analyzes Dibrary, the National Digital Lirary, portal services including main portal, regional information, policy information, multicultural information, the information for the handicapped, and the Dibrary blogs. Accordingly, the emphasis has been put on decency, accuracy, usefulness/user-friendliness, and publicity/promotion for the diffusion and activation of Dibrary portal services.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.1
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• pp.199-215
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• 2010

This study aims to explore the key elements to facilitate public children's library services by investigating the current status and limitations in services. For this, data were collected through observations and in-depth interviews with library directors and children's librarians in public children's libraries in Seoul. The interviews were conducted based on the semi-structured interview technique. The content of the interview consisted of the vision and service status of the library, the competencies and roles of children's librarians, and ways to facilitate and improve children's services. The study discovered that libraries do not have a policy manual for operations and guidelines, and that their operations vary substantially according to the characteristics of the operating institutions. To resolve these problems, suggestions were made to facilitate children's library operations and services in order to enhance the professionalism of children's librarians.

• Journal of Korean Library and Information Science Society
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• v.5
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• pp.169-199
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• 1978

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.171-191
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• 2011

The purpose of this study is to introduce the concepts of smartphone and app, to review the theoretical researches and the representative service examples in academic libraries' mobile services based on smartphone apps, and to propose the proper mobile services methods based on smartphone apps in academic libraries of Korea. The ways for mobile app services in academic libraries are like these: 1) Libraries need to prepare the hybrid service system based on the combination of mobile web and app for smartphone. 2) Libraries have the guidelines for choosing apps which are applied to library services. 3) Libraries develop the apps for library marketing and education services and make use of existed apps to their own services. 4) Smartphone application bibliography service(Appography service) needs to be developed and serviced as an academic library service field.

• Journal of Korean Library and Information Science Society
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• v.46 no.1
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• pp.25-42
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• 2015

The purpose of this study is to provide users with satisfactory information services that are utilizing Voice of the Customers(VOC). Voice of the Customers(VOC) toward organizations that provide information services is important information for decision-making to improve customer satisfaction and information services. K institute manages customer requests and feedbacks for NDSL(National Digital Science Library) using the Voice of the Customer Management System(VCMS). In this study, we analyzed the total number of 1,738 VOCs and suggested improvement strategies for information services. The results can be utilized as basic information by libraries and information centers that provide information services through analysis of VOC.