• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.21 no.1
• /
• pp.193-209
• /
• 2010

It is library service innovation that leading change as cultural leader in advance of original technology of knowledge information, sharing and forming a new system, creating a new knowledge in feedback relationship, and constructing a specified unique library in active interaction. The purpose of this study is to provide public library a new vision based on pubic library 2.0 service model through library service innovation in digital knowledge information age. This study aims to improvement community knowledge information system of conceptual design based on public library 2.0. It is summarized as follows: First, library 2.0 service model is proposed with library 2.0 definition, principle and essential factor through literal and e-journal search. Second, application case is searched centering around library 2.0 cooperating technology of blogs, wiki, instant messaging, podcast, social networking, flickr. Third, public library new vision is proposed by definition and principle of public library 2.0. This study is conceptual design for next generation public library and is needed follow research for system implementation and test.

• Journal of the Korean BIBLIA Society for library and Information Science
• /
• v.27 no.4
• /
• pp.5-20
• /
• 2016

Discovery service has as its object to cope with the user to take advantage of the collection of the library as possible to index and search, one step further, the interface by more efficiently to the user's information needs. Discovery service has features such as providing a ranking and navigation services to subdivide the search results by facet results along the suitability and visually rich display, suggestions, recommendations associated resources. In this study introduces the status of discovery services such as discovery service products, usage status, and features, and compares and analyzes the use agencies, content status, main functions, and features of the three discovery services used in Korea library.

• Journal of the Korean Society for Library and Information Science
• /
• v.58 no.2
• /
• pp.289-316
• /
• 2024

This study aimed to develop and validate a research model to investigate how the service quality of public libraries, where a 3-dimensional service quality model was applied, impacts user satisfaction and loyalty. We collected 353 valid responses through a survey targeting public library users across 21 locations, considering various regional and library-specific characteristics. Our analysis revealed that physical environment quality (PQ), interaction quality (IQ), and outcome quality (OQ) of service quality influence user satisfaction (US). Additionally, outcome quality (OQ) of service quality impacts user loyalty (UL), and user satisfaction (US) affects user loyalty (UL). We also found that quality improvement is a leading factor for user satisfaction, user satisfaction is the primary factor of user loyalty, and the perception of service quality directly and indirectly affects user satisfaction and loyalty. We concluded that continuous research should be actively conducted to respond to the evolving needs of public library users.

• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.4
• /
• pp.365-385
• /
• 2007

This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

• Journal of Information Management
• /
• v.33 no.3
• /
• pp.105-119
• /
• 2002

Since mobile internet technology emerging from late 1990's provides anytime and anywhere accessibility to information, mobile is adapted in the various field to increase efficiency of work. After looking into the trend of mobile contents services, case studies of information services using mobile were investigated in this paper. Library information services are providing retrieval of library OPAC and verifications of circulation and return date using mobile internet technology. In addition, various notice services using short message service(SMS) of mobile are available. Considering growing mobile users and advancement of related technology, more information services utilizing mobile should be developed in near future.

• Journal of Korean Library and Information Science Society
• /
• v.40 no.1
• /
• pp.23-45
• /
• 2009

An university form alliance with the organic relationships the community as a delivery room of human cultural in it's formation and development. The university library is to service knowledge and information resources of it to residents, and education R&D learning of a university constituent. This study research and analyse to the service status of the university library in home abroad and consider necessity and importance of the community solidarity of it. Also it brings up the plans to revigority the community solidarity and services of university libraries in the side of lifelong study, R&D support, knowledge and information service, the community contribution and so on.

• Journal of the Korean Society for Library and Information Science
• /
• v.46 no.1
• /
• pp.119-139
• /
• 2012

Due to the inferior condition of local library reference service, an air of indifference about users, and the increase in Internet resources, cooperative reference service in domestic libraries tend to be stagnant. The increase in Internet resources was reconsidered, aside from traditional library reference service, based on question and answer service. It shed new light on the importance of indirect service, which is focused on reliable knowledge base construction. This study analyzed cooperative reference service, which is managed by the Japanese Diet library that pursued indirect service contrary to ours. Based on that, it suggested a new takeoff possibility for Korean cooperative reference service.

• Journal of Korean Library and Information Science Society
• /
• v.29
• /
• pp.27-63
• /
• 1998

The purpose of this study is to analyze the document delivery service(DDS) of the academic libraries and suggest its improvement model in Korea. DDS means providing copies of information requests in any format and from any source. And DDS is gaining in importance as libraries turn to 'just-in-time' access rather than 'just-in-case' collection to meet user information needs. By good fortune, rising journal subscription prices, declining financial resources, canceling some of journal subscriptions, electronic transmission technologies, and the rise of commercial document delivery services have allowed libraries to begin to deliver articles to users in a much more rapid and acceptable time frame. Therefore, the library paradigm for the 2000s must be the creation of new document delivery structures which capitalize on the access tolls and structures created by librarians during the past generations. First of all, library-based document service requires a close review of existing library-to-library delivery mechanisms, application of technology to transfer of facsimiles of materials and facilitated use of existing fee-based document sources. The ideal document delivery system would feature a transparent, seamless electronic service incorporating searching and browsing identification and marking of desired items, and transmission and fulfillment of requests. And requested items would be supplied from library collection, commercial suppliers, or other sources. But the future of DDS will succeed when physical resources, policies, personnel, and practices are organized to provide timely information delivery to users.

• Journal of the Korean Society for Library and Information Science
• /
• v.43 no.1
• /
• pp.235-250
• /
• 2009

This study analysed the user behaviors and satisfaction for the government information service of Nation Assembly Library of Korea, based on the questionnaires from users including the legislative employees and other library users. The results showed that legislative employees used the services more often and have more needs for the services than other users. Most legislative employees and other library users evaluated that the services should be improved and that it would be desirable to develop a portal system and services providing the integrated search and offering government information as one stop service.

• Journal of the Korean Society for Library and Information Science
• /
• v.38 no.2
• /
• pp.315-333
• /
• 2004

Recently, the rapid Increase of knowledge information resources and the advancement of information and communication technology has affected all libraries and the museums which collected knowledge and the information resources and provided service with indigenous for a long time. Hence, The library and the museum began to constructs the cooperative system with the cultural heritage agency such as international museums, libraries and archives after realizing the impossibility of physical self-sufficiency that the users are not able to obtain the knowledge resources and the library are not able to provide them. In this Paper, some models are presented for the data cooperation system construction of the library and the museum and developmental plan in the future. The models are (1) Interchangeable model for autonomous noninterference (2) dispense mutual service model (3) intensive service center model (4) a mixture union model.