• Title/Summary/Keyword: Library Use Service

Search Result 474, Processing Time 0.023 seconds

A Study on the Influence of Library Service Quality on International Students' Continuous Use Intention (도서관서비스 품질요인이 유학생의 도서관 지속적 이용의도에 미치는 영향에 관한 연구)

  • Dong, Jingwen;OH, Euikyung
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.55 no.1
    • /
    • pp.415-437
    • /
    • 2021
  • The purpose of this study is to empirically analyze the impact of library service quality on the continuous use of libraries by international students and to verify that library anxiety plays a mediator role between the two variables - 'library service quality' and 'continuous use intention'. To conduct this study, library service quality, continuous use intention, and library anxiety of 213 Chinese international students was measured and the hypothesis through structural equation modeling was verified. The result of the study suggests that library service quality has an impact on continuous use intention and that library anxiety mediates the two variables. Based on the research result, the development of library service for international students was discussed.

A Study on the Effects of Users' Use Patterns and Their Recognition of Service Benefits on the Value Assessments of University Library Services (이용자의 이용행태 및 혜택에 대한 인식이 대학도서관 서비스의 가치 평가에 미치는 영향)

  • Ko, Young-Man;Pyo, Soon-Hee;Shim, Wonsik;Hwang, Uk;Chung, Hye-Kyung
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.48 no.1
    • /
    • pp.329-343
    • /
    • 2014
  • This research investigated the effects of university library users' use patterns and their recognition of service benefits on the magnitude of service value assessments derived from users' statements using contingent valuation method (CVM). Library users' use patterns were operationalized by the number of library visits, library website visit counts and the degree of dependence on their own libraries. User benefits variables were measured by the level of satisfaction on the benefits of library use for teaching & instruction, research & writings, and employment & external activities. University library services were divided into circulation, journal articles (domestic & foreign), reference service, user education, reading room service and WTPs for each service were measured. The results from hypotheses testing show that the number of library visits affect WTP amounts for circulation, foreign article use, reference service and user education. The degree of library dependence seems to affect WTP amounts for circulation and user education. With regards to the hypotheses related to the recognition of library service benefits, the degree of satisfaction for teaching & instruction benefits seems to affect WTP amounts for reading room use.

The Effects of Use Patterns and Service Quality on Performance and Use Satisfaction on Library Information System (도서관의 이용패턴과 서비스품질이 정보화성과지각 및 만족에 미치는 영향)

  • Jung, Hyung-Shik;Yeoum, Seoung-Yeoub
    • Journal of Global Scholars of Marketing Science
    • /
    • v.18 no.4
    • /
    • pp.217-244
    • /
    • 2008
  • Consumers' overall satisfaction on a specific library use is inferred to be primarily accrued from their performance perception and use satisfaction on the library information service system as recent information technology is being rapidly improved and more libraries are being equipped with advanced information technologies. However, prior research has been conducted only on general library service quality and visitors' satisfaction, leaving the important aspects of visitors' library use and information performance perception. Thus, the objectives of this research are to examine the effect of library use patterns such as general visit for book reading and more professional information search, coupled with service quality, on the library users' performance perception on the information system that in turn, affects library use satisfaction on the same information system. More specifically, this study examines whether library visitors perceive differenltly the information system performance according to their library use patterns such that professional library users may have less positive on information system service due to their higher expectation or more positive perception on it due to variety of information uses and positive judgment on advanced information system. Next, three dimensions of service quality, consisting of interaction, outcome, and physical evidence quality in visitors' library use situations, are hypothesized to affect performance perception on library information system. Thirdly, the performance perception on library information system is hypothesized to influence the system use satisfaction while these two constructs are to affect visitors' overall satisfaction. we develop the following research model in accordance with the above theoretical reasoning. All variables used in this study(General Use Patterns, Professional Use Patterns, Interaction Quality, Outcome Quality, Physical Evidence Quality, Information Performance Perception, Information Use Satisfaction, Overall Satisfaction) were defined operationally based on the underlying prior studies. A survey was conducted with prepared questionnaires to about 400 visitors of a specific university library. Among them, 353 proper questionnaires were finally used for the analyses. Two-step approach was used to test the hypotheses. First, confirmatory factor analysis was conducted to guarantee the validity and reliability of variables. The results showed that all variables had not only convergent and discriminant validity, but also reliability. Then, research model was examined with a structural equation using LISREL 8.30 version. The fitness of the research model was found to be within the acceptable level. The findings of this study are as follows. The professional library use pattern was found to affect the users' performance perception on the library information system while the general library use pattern was not. Second, three dimensions of service quality (interaction, outcome, physical evidence) were found to influence the information system performance respectively while none of them was not to information use satisfaction. Third, library users' performance perception on the information system operation was found to affect the information system use satisfaction, both of which also influence users' overall satisfaction of the library. The findings of this study suggest that contemporary libraries strengthen their advanced information system operation in a way of user orientation and more importantly maximize their visitors' utilization of information system, accompanying proper material and various program development. This study conceptualized the new constructs of library users' performance perception on the information system and information use satisfaction which could better explain library users' overall satisfaction. Thus, furture study related with library service could utilize the constructs of information system performance and satisfaction as well as the variety of library use patterns in the users' viewpoints.

  • PDF

Visions and the Use of a Community Information and Communication Technology (ICT): Assessing the Effectiveness of the Delivery of Community Network Services

  • Kwon, Nahyun
    • Journal of Korean Library and Information Science Society
    • /
    • v.35 no.1
    • /
    • pp.377-397
    • /
    • 2004
  • This study investigated the use of community information and communication technologies in light of its dual visions (i.e., serving as an affordable Internet service provider and a community building tool). Surveying the randomly selected users of a community network (n = 213), this study examined the influence of the community features on service use compared to that of Internet features. The present study found that the respondents were using the service mainly for general Internet features, such as email and web access. More than two-thirds of the respondents did not recognize community contents as available service. Community features of the service were found as significant predictors of use only among people who were aware of community contents but not among people who were not. Nonetheless, there was no difference in the amount of use between the two groups, indicating that the awareness of community contents itself did not increase use. Findings suggest that the service providers did not fully communicate the community aspect of the service with the users although the very aspect distinguishes the service from other Internet services.

  • PDF

Drive-thru Library Service in Korea

  • Lim, Seong-Kwan
    • Journal of Information Science Theory and Practice
    • /
    • v.9 no.2
    • /
    • pp.33-46
    • /
    • 2021
  • The purpose of this paper is to analyze the case of 'drive-thru' services newly introduced and tried in libraries in Korea under the influence of COVID-19, and to develop and propose a service model so that this service can be continuously applied to all libraries in the future. Therefore, the method of study was selected and analyzed by selecting one of the representative libraries that provide related services in Seoul Special City, Incheon Metropolitan City, and Anyang City of Gyeonggi Province. In addition, a focus group interview was conducted with twelve people in charge to find a way to apply the drive-thru service to the library. As a result, the library's drive-thru service is a way to fulfill the library's original purpose of providing information materials while minimizing faceto-face contact with users. It was concluded that it is a suitable method for a library of complex buildings, where there is a lack of parking space. In addition, it was deduced that it may be one of the ways to use the library efficiently for office workers who are unable to use library services during the opening hours. Therefore, if the drive-thru service is implemented according to the developed model, it is expected to increase the library visit rate and data utilization rate.

A Study on Infant Caregivers' Library Use Behavior and Factors Affecting Their Revisit and Intention of Recommending Library Visit to Other People: Focusing on Public Library Services in G-City (영유아 보호자의 도서관 이용행태 및 재이용과 추천의사 영향 요인 연구 - G광역시 공공도서관을 중심으로 -)

  • Shin, Seon-A;Lee, Myounggyu
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.31 no.4
    • /
    • pp.95-119
    • /
    • 2020
  • The study examined the behavior of infant's caregivers using public libraries, measured the level of awareness of infant and toddler services in the library to determine the factors affecting their revisit or recommendation of use to others, and examined the impact of such recognition on the use behavior, revisit and willingness to recommend others. The study surveyed 146 caregivers of infants who use four public libraries in Gwangju Metropolitan City on demographic characteristics, library use behavior, level of awareness of library services, library revisit and recommendation to others. Analysis of this survey shows that the factors that influence the caregivers' revisit of the library or their desire to recommend to others through their caregivers' use of the library are the factors that influence the expansion of information data, the stability of space facilities, the accessibility of space facilities, and the ease of participation in programs among the various service factors provided by the library rather than the personal factors of infants and toddlers' caregivers.

A Study on the Usefulness of Wireless Internet for Effective Library Information Service (도서관정보의 무선인터넷 서비스에 관한 연구)

  • Sung, Kee-Joo
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.34 no.3
    • /
    • pp.25-36
    • /
    • 2000
  • This paper starts by describing the wireless internet service as a new function in the internet age. It then discusses the usefulness of wireless internet for improveing library information service. Recently the use of wireless internet service, as a major internet service in the future, has been rapidly increased because it can be provided various type of information using individual's cellulasphone without the time and space restrictions. Therefore, wireless internet service will be of great use for decentralization and rapidness of library function as well as improvement of user service by providing various interface of information retrieval.

  • PDF

A study of SSO design based SAML for public library clustering (공공도서관 클러스터링을 위해 SAML 기반의 사용자통합인증 설계에 관한 연구)

  • Byeon, Hoi Kyun;Ko, Il Ju
    • Journal of Korea Society of Digital Industry and Information Management
    • /
    • v.4 no.3
    • /
    • pp.55-67
    • /
    • 2008
  • The user has to subscribe to the library so that user use the library service. User has to register at that in order to use of the nearby another library. Moreover, service such as the inter-library loan and returning my loan book to other library in which the mutual cooperation between the library is needed necessity. But it services due to the constraint condition because of the administrative or technical problems. In this paper excludes the administrative element. The web service model is forming the cluster based on the mutual cooperation between the technologically adjacent public library and provides the technologically necessary single sign-on (SSO) in order to support the additional service. The single sign-on of the library which is concluded by this model using the security information exchange standard (Security Assertion Markup Language : SAML), it is processed by XML base. In using this model, the loan information is confirmed in the attribution in return service library and the model can utilize for the return of loan book in other library. It designs the single sign-on about it.

A Study of Portal Service for Science and Technical Library (과학기술분야 전문도서관의 포털서비스에 관한 연구)

  • 곽승진
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.12 no.1
    • /
    • pp.87-100
    • /
    • 2001
  • This study purpose to investigate the information needs of researcher necessary for portal service development in the science and technical library analyze the present status of information service and present the fundamental data. We collected the question survey targeted to member of science and technical library and the statistics data about information service and analyzed it for study method. The result of this study indicates that researchers in science field use mostly their library Web homepage for obtaining necessary information and use meta search service frequently And they consented the necessity of Academic information co-ownership activity and intended to join this activity.

  • PDF

Library Cooperation for Reference Service (참고봉사를 위한 도서관의 상호협력 -미국의 사례를 중심으로-)

  • Noh Ock-Soon
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.3
    • /
    • pp.25-46
    • /
    • 1973
  • The recent situation on developments in an expanding field of reference and information service is reviewed through the cooperative arrangements and comprehensive planning among libraries in America. The growth of reference cooperation is examined first along with the social forces that influenced the library interdependence for service. Of the various interlibrary programs identified in relation to the cooperative reference work, interlibrary loan is viewed as the key to the use of library resources based on equal access and making use of the tools for information and research, therefore a reference principle. Several kinds of library systems specifically intended to improve the reference situation are identified and described in detail without any attempt to evaluate their performance in terms of unit size, cost, or quality of the service.

  • PDF