• Title/Summary/Keyword: Knowledge-based Service

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Exploring Changes of Pre-Service Teachers' Knowledge in Early Childhood Education through a Field-Based Math Lesson (유치원 현장과 연계한 유아수학교육 수업을 통한 예비유아교사의 지식 및 인식 변화 탐색)

  • Kim, Jung-Ju;Seo, Hyun-Ah
    • The Korean Journal of Community Living Science
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    • v.22 no.4
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    • pp.519-533
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    • 2011
  • The objective of this study was to follow up changes in knowledge related to the mathematics education field work of preliminary early childhood teachers. The subjects of this research were 28 students who were taking mathematics education courses in early childhood education departments at various universities. This research ran for 15 weeks and was conducted through field work relating to mathematics education. The study collected data from pre-service teachers' knowledge, the diagram of concept, writing journals, interviews, and materials from the internet. Through this procedure, pre-service teachers' knowledge for mathematics education could later be expanded, ordered, and integrated. In addition, pre-service teachers not only understood the importance of contents and levels of lesson plans, but also learned how to utilize educational media to make effective lessons. Furthermore, pre-service teachers realized that the mathematical concepts of students could be expanded depending on the contents and methods of pre-service teachers' lesson plans and students could then apply these concepts into daily situations.

Web-based Information Systems and Service Quality of IS Department

  • Lee Woongkyu
    • Proceedings of the Korea Association of Information Systems Conference
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    • 2003.05a
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    • pp.169-181
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    • 2003
  • As growth of the web-based applications, the requirements of the users who have been very familiar to the web-based user interfaces and customer-oriented services on the Internet would become more knowledge-intensive and higher technology involved in a more convenient and polite way of service delivery. Therefore, the service quality of information system department should be considered as a very important factor influencing success of information systems. The objective of this study is to provide the relationship between service quality of IS department and its impacts such as use, user satisfaction and job performance. For this purpose, we provide a research model for it and test it empirically for the users of the corporate portal in one of main telecommunication service providers in Korea. In result, our model with satisfiable validity and reliability shows not only importance of IS departments' service quality but also two-faced characteristics of service quality. That is, while technical competence which means with knowledge and expertise of IS department staffs is more related with user satisfaction on information systems, personal service which means the way and manner of service delivery is more related with use of it.

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Design of a Knowledge Framework for Structured Journalism Service based on Scientific Column Database (구조화된 저널리즘 서비스를 위한 과학 칼럼 정보 지식화 프레임워크 설계)

  • Choi, Sung-Pil;Kim, Hye-Sun;Kim, Ji-Young
    • Journal of the Korean Society for Library and Information Science
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    • v.49 no.1
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    • pp.341-360
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    • 2015
  • This paper proposes a noble service architecture based on scientific infographic as well as semi-automatic knowledge process for 'KISTI's Scent of Science' database, which has been highly credited as a science journalism service in Korea. Unlike other specialized scientific databases for domain experts and scientists, the database aims at providing comprehensible and intuitive information about various important scientific concepts which may seem not to be easily understandable to general public. In order to construct a knowledge-base from the database, we deeply analyze the traits of the database and then establish a semi-automatic approach to identify and extract various scientific intelligence from its contents. Furthermore, this paper defines a scientific infographic service platform based on the knowledge-base by offering its detailed structure, methods and characteristics, which shows a progressive future direction for science journalism service.

Influences of School Food Service Employees′ Food Safety Training on Food Safety Knowledge and Practices (고등학교 급식 조리종사원들의 위생교육 경험과 위생지식 및 실천과의 관계)

  • 이경은;류경
    • Korean Journal of Community Nutrition
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    • v.9 no.5
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    • pp.597-605
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    • 2004
  • The purpose of the study was to investigate relationships among food safety training, knowledge, and practices of school food service employees. A questionnaire that identified employees' food safety training experience, knowledge, and practices was developed based on a review of literature. A total of 341 Korean school food service employees participated in the survey; the final usable responses were 293 (a response rate: 86%). Statistical analyses were conducted using SPSS for Windows (version 10). Most of the respondents (> 86%) took training sessions on 'proper hand washing' and 'proper food storage temperatures', whereas less than 60% had training on 'monitoring procedures and corrective actions at critical control points'. The mean score of their food safety knowledge was 8.02 out of 11. The majority of the employees knew correctly 'potentially hazardous foods (93.2%)' and 'diseases and symptoms with which they are excluded from working (87.0%)'; less than 50% chose a correct answer for 'sanitizing food contact surfaces.' A chi-square analysis revealed that the employees' actual knowledge did not differ significantly by whether they had food safety training (at the level of a =0.01), except one topic 'diseases and symptoms with which they are excluded from working.' Their self-reported practice scores were rated as 2.98 - 3.39 based on a 5-point Likert-type scale (1-not at all, 5-always). Employees' food safety training should be conducted continuously and repetitively to improve the effectiveness of the training.

Linking Knowledge Management Activities to Innovation Capability : Focused on IT Service Industry (지식 경영 활동의 혁신 역량으로의 연계 : IT 서비스 산업 중심으로)

  • Kim, Byoungsoo;Hau, Yong-Sauk;Han, Ingoo;Lee, Heeseok
    • Knowledge Management Research
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    • v.11 no.1
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    • pp.97-113
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    • 2010
  • Given the large investment and prevalence of knowledge management (KM) in organizations, it has become important to analyze the effects of KM activities on organizational performances. A theoretical framework is proposed to investigate the impact of KM activities on innovation capabilities in the IT service industry. This study considers KM activities as the major determinant that enhances absorptive capacity. KM activities enhance employees'ability to obtain external knowledge, resulting in increasing intellectual capital. Thus, this study proposes that absorptive capacity plays a mediating role between KM activities and innovation capability. Additionally, this study investigates the key antecedents of KM activities that promote employees' knowledge sharing. Based on prior studies on KM, this study posits KM team activities and top manager support as KM activities. The proposed research model was tested by using survey data collected from 556 employees in the IT service industry. PLS (partial least squares) was employed for the analysis of the data. The findings of this study showed that KM activities and absorptive capabilities play a significant role in enhancing service innovation and process innovation in the IT service industry. The results also shed light on the mediating role of absorptive capacity between KM activities and innovation capability. Moreover, both KM team activities and top manager support serve as the salient antecedents of promoting employees' knowledge sharing.

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Effects of Emoticons on Intention to Use in Online Financial Counseling Service: Moderating Roles of Agent Type and Subjective Financial Knowledge (온라인 금융 상담 서비스에서 이모티콘 사용이 서비스 사용의도에 미치는 영향: 상담원 유형과 주관적 금융지식의 조절 효과)

  • Kang, Yeong Seon;Choi, Boreum
    • Knowledge Management Research
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    • v.20 no.4
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    • pp.99-118
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    • 2019
  • Online financial counseling services are increasingly expanding with the rise of artificial intelligence-based chatbots. It is very important to examine the effects of emoticons noted as alternatives for communicating emotions in online communication between consumers and companies. In this paper, we examine how the use of emoticons affects the consumer's response and investigate the moderating roles of type of counseling agents (human vs. chatbot) and the consumer's subjective financial knowledge. The results show that the use of emoticon in the conversation brings a positive effect on the consumer's intention to use of online chat counseling service. When participants had relatively low subjective financial knowledge, they had higher intention to use online chat counseling services with emoticons only when the agent type was chatbot. When the type of counseling agent was human, this positive effect of the emoticon did not occur. On the other hand, when participants had relatively high subjective financial knowledge, they had higher intention to use online chat counseling service with emoticons only when the agent type was human. This study contributes to providing practical implications to build online chat counseling service using chatbot in the financial industry by studying users' intention depending on the type of agents and the level of their subjective knowledge.

The effect of information technology system on knowledge management activities and moderating effect of industrial type (정보기술시스템이 지식경영활동에 미치는 효과 및 업종에 따른 조절효과)

  • Ahn, Kwan-Young
    • Journal of the Korea Safety Management & Science
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    • v.14 no.3
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    • pp.237-243
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    • 2012
  • This paper reviewed the relationship between information technology system and knowledge management activities, and the moderating effect of industrial type. The results of multiple regression analysis, based on the responses from 219 employees in manufacturing and financing service sector, showed that information technology infrastructure and information technology usage have positive effects on knowledge acquisition, knowledge transfer, and knowledge usage. In moderating effects, information technology infrastructure more positively related with knowledge acquisition in financing service sector than in manufacturing sector. And also information technology usage more positively related with knowledge transfer in financing service sector than in manufacturing sector.

Serve as You Learn: Problem-Based Service-Learning Integrated into a Product Innovation and Management Class

  • Kim, Eundeok;Lee, Yoon-Jung
    • International Journal of Costume and Fashion
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    • v.18 no.2
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    • pp.29-43
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    • 2018
  • Service-learning is a form of experiential education in which students participate in organized activities and develop a sense of civic responsibility while acquiring content knowledge of the discipline. The purpose of this study was first, to examine the underlying theories and principles of service-learning, and second, to present a case of systemic implementation of problem-based service-learning into a Product Innovation and Management class in higher education. The New Product Development for an E-Commerce Small Business project was developed for a community partner, BevShots, reflecting the needs of the firm, and was tightly woven into the course content. Students' participation in the project had a significant effect on increasing their awareness of the needs in the community and identifying their roles as citizens as well as enhancing their content knowledge learning. The community partner also received benefits for his business by participating in the project. Through this study, we aim to inspire fashion design and merchandising educators to implement service-learning projects/classes in the curriculum.

A Study on Personal Experience Knowledge Evaluation Model for Knowledge Service (지식서비스를 위한 개인경험지식 분석 평가 모델 연구)

  • Kim, Yu-Doo;Joo, In-Hak;Park, Yun-Kyung;Moon, Il-Young;Kwon, Oh-Young
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.17 no.8
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    • pp.1865-1872
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    • 2013
  • The social network services are grown rapidly through dissemination of smart devices. Therefore, increasing the data exponentially because many people use web services. Using these big data, it will be needed study of providing customized knowledge. So in this paper, we had collected data of 40 people for implementation of knowledge service using big data during one month. Based on these data, we had inferred information of location and moving type, and evaluated accuracy. Through that we had studied personal experience knowledge evaluation model for knowledge service.

International competitiveness of Korea's knowledge service industry (한국의 지식서비스산업의 국제경쟁력)

  • Kim, Pang-ryong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2017.05a
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    • pp.121-122
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    • 2017
  • In this study, the economic ripple effect of knowledge service industry were compared and analyzed in four countries of USA, UK, Japan and Korea. The production induction coefficient is the largest in Japan, followed by the United Kingdom, the United States, and Korea. On the other hand, the employment inducement coefficient of the knowledge service industry was the highest in all countries except the UK. This implies that the proportion of employment is significantly increased compared to other industries as the role and importance of knowledge service industry increases in the economic and social structure on which knowledge is based.

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