• Title/Summary/Keyword: Knowledge service

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Effective shared process and application of knowledge management (KM) in interior design service industry

  • Choi, Seung-Pok
    • International Journal of Contents
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    • v.6 no.3
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    • pp.65-70
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    • 2010
  • This paper addresses the importance of knowledge management (KM) and the relationship of that theory when applied to improving interior design organizational performance in four areas: people, processes, design products, and organizational performance. Included is the way knowledge theory manifests in three different professional settings: coaching and training, designing, and service settings. Knowledge management, although well established in interior design services, requires effort in coaching and training as motivation is a critical variable. Whereas, strategies for knowledge management vary from industry to industry given diversity in situational variables, knowledge in each professional setting can be significantly aided by capturing and storing empirical, tacit, and explicit information, providing real-time electronic storage and retrieval of information [5] and consistent with transformational theory, through opening communication channels across the full range of the organization, inspiring and motivating individuals, and aligning all members of the organization toward a common vision [8]. Professional settings discussed in this paper are:(a)an learning organization enumerated in KM; (b)designing factors for managing knowledge theory themes; and (c)service, effective, efficient, and innovative KM application that is relevant to the process of developing effective KM for interior design service organizations. Folded within each will be a discussion on KM's impacts on visions, strategies, costs, and organizational performance. It has reiterated the impact of KM on one level might lead to synergistic impacts on another. Thus, KM has the potential to produce several interconnected impacts on people, design products, processes, and organizations.

Level of Complete Knowledge on Five Moments of Hand Hygiene among Nurses Working at Integrated Nursing Care Service Wards (간호간병통합서비스 병동 간호사의 손위생 시점에 대한 완전지식 수준)

  • Kim, Eunhee;Jeong, Ihn Sook
    • Journal of Korean Academy of Nursing
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    • v.51 no.4
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    • pp.454-464
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    • 2021
  • Purpose: This study aimed to identify the level of complete knowledge about hand hygiene indications among nurses working at integrated nursing care service wards. Methods: A total of 127 nurses in eight integrated nursing care service wards completed structured sheets while observing a video based on six scenarios developed by the research team. Complete knowledge level was calculated as the percentage (%) of participants who responded correctly to all questions among participants. Complete knowledge levels according to the scenarios were calculated and compared according to general characteristics using the chi-squared test or Wilcoxon rank-sum test. Results: The complete knowledge level for each scenario ranged from 7.9% (scenario 6) to 42.5% (scenarios 4 and 5), and no one had complete knowledge of all scenarios. Only 3.1% of participants demonstrated complete knowledge in more than four scenarios, and 26.0% had complete knowledge of four or more hand hygiene moments. Complete knowledge level per scenario did not differ depending on work experience at hospitals and study wards, or prior hand hygiene training in the last year. Conclusion: As the complete knowledge level regarding hand hygiene moment is very low, it is suggested that regular hand hygiene training should be provided to nurses using video media that reflect real nursing tasks. Thus, they can acquire complete knowledge of when hand hygiene is needed or not during complex nursing work situations.

Development of TPACK-P Education Program for Improving Technological Pedagogical Content Knowledge of Pre-service Teachers

  • Kim, Seong-Won;Lee, Youngjun
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.7
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    • pp.141-152
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    • 2017
  • As the importance of technology increases, so too does its use in various areas. In education, technology is often used. However, due to teachers' lack of knowledge about technology, they often remain at the level of simple utilization, without applying it to learning. Thus, there is a growing need for Technological Pedagogical Content Knowledge (TPACK), which enables teachers to have knowledge about technology and use it appropriately given the content. Although TPACK studies are underway in many subjects, they suffer from the limited functionality of the included technology. To solve this problem, in this study, the range of technology in TPACK was extended to programming, and a TPACK-P model was developed to teach this expanded TPACK to pre-service teachers. To verify the effectiveness of this model, the TPACK-P training program developed during the 15th classes was applied to 19 pre-service teachers. We used Park and Kang (2014) as a tool to measure these teachers' TPACK before and after treatment to observe any changes. The results showed that the TPACK-P education program showed statistically significant improvement in all areas except Pedagogical Content Knowledge(PCK). Compared with the ICT-based TPACK training program, which was administered to a control group, the TPACK-P training program proved to be more effective in the development of Technological Pedagogical Knowledge(TPK) and TPACK among pre-service teachers.

Use of Conjoint Analysis to Test Customer Preferences on Database Service Quality for Knowledge Information (컨조인트 분석을 이용한 지식정보 데이터베이스 서비스 품질에 대한 고객 선호도 조사)

  • Park, Hye-Min;Park, Hee-Jun;Baek, Min-Ho;Park, Jong-Woo
    • Journal of Information Technology Services
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    • v.7 no.2
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    • pp.13-23
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    • 2008
  • This research is to study the core factors for knowledge information database service and very important database service quality factors to improve customer satisfaction. The database service quality has been critical issue rather than just information service in these days, because the qualitative aspect is becoming more important factors rather than quantitative aspect. As database service quality has been influenced by satisfaction of database user, it needs to try to get excellent results by enhancing ability to obtain information. In order to satisfy this condition, it needs to measure database service quality more accurately first. In this study, we apply conjoint analysis to measure how much to give quality condition to achieve customer satisfaction.

A Study on the Effect of Quality and Benefit of Business Consulting Service on Customer Commitment (비즈니스 컨설팅 서비스의 품질과 편익이 고객과의 결속관계에 미치는 영향에 관한 연구)

  • Kang, Hyoung-Mo;Gim, Gwang-Yong
    • Journal of Information Technology Services
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    • v.7 no.1
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    • pp.1-22
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    • 2008
  • A business consulting service combines company's knowledge and information with external's ones systematically. This combination achieve knowledge synergy and make added value for the business as a whole. Therefore, a business consulting service has been called Knowledge Ware Industry. Consulting corporations and consultants must provide valuable services for running and growing their business successfully. A value of business consulting service could be identified offset quality and benefits from costs. This study conducted survey about business consulting service quality by SERVPERF model and benefit, customer commitment. The research result showed that the quality of business consulting service effects on the benefit positively and benefit increased customer commitment. Finally, there is positive relationship between customer commitment and intention of continuing of the business consulting service.

International competitiveness of Korea's knowledge service industry (한국의 지식서비스산업의 국제경쟁력)

  • Kim, Pang-ryong
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2017.05a
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    • pp.121-122
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    • 2017
  • In this study, the economic ripple effect of knowledge service industry were compared and analyzed in four countries of USA, UK, Japan and Korea. The production induction coefficient is the largest in Japan, followed by the United Kingdom, the United States, and Korea. On the other hand, the employment inducement coefficient of the knowledge service industry was the highest in all countries except the UK. This implies that the proportion of employment is significantly increased compared to other industries as the role and importance of knowledge service industry increases in the economic and social structure on which knowledge is based.

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Ontology BIM-based Knowledge Service Framework Architecture Development (온톨로지 BIM 기반 지식 서비스 프레임웍 아키텍처 개발)

  • Kang, Tae-Wook
    • Journal of KIBIM
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    • v.12 no.4
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    • pp.52-60
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    • 2022
  • Recently, the demand for connection between various heterogeneous dataset and BIM as a construction data model hub is increasing. In the past, in order to connect model between BIM and heterogeneous dataset, related dataset was stored in the RDBMS, and the service was provided by programming a method to link with the BIM object. This approach causes problems such as the need to modify the database schema and business logic, and the migration of existing data when requirements change. This problem adversely affects the scalability, reusability, and maintainability of model information. This study proposes an ontology BIM-based knowledge service framework considering the connectivity and scalability between BIM and heterogeneous dataset. Through the proposed framework, ontology BIM mapping, semantic information query method for linking between knowledge-expressing dataset and BIM are presented. In addition, to identify the effectiveness of the proposed method, the prototype is developed. Also, the effectiveness and considerations of the ontology BIM-based knowledge service framework are derived.

MEASURING THE PERFORMANCE OF INNOVATION IN A KNOWLEDGE-BASED ARCHITECTURAL DESIGN SERVICE INDUSTRY

  • Ji-Sun, Kim;Jung-Lo, Park;Yoon-Sun, Lee;Jae-Jun, Kim
    • International conference on construction engineering and project management
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    • 2013.01a
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    • pp.628-633
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    • 2013
  • Knowledge-based Service Industry is an industry that creates added value through the production, processing, and use of knowledge. Comparing to other service industries, it is innovation-oriented business endeavors having the characteristics that exert the great influences on other fields. Meanwhile, however, research efforts thereof are yet insignificant. In this study, we analyzed the innovation performance of architectural design office which creates knowledge services, having raised the necessity of innovation of the design office. The innovation performance were classified according to the extent of efficiency of the architectural design office making use of DEA-Tier analysis, and, for those architectural design offices that showed significant differences in efficiency, we presented the case studies of the firms that were substantial benchmarking targets from short, medium, and long-term perspectives.

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Evaluation of Korean Content Industry Knowledge Information Service Policy : Service Usage and Satisfaction on Video Broadcasting Area (국내 콘텐츠산업 지식정보 지원정책에 관한 연구 -방송영상분야 이용 및 만족도 평가를 중심으로-)

  • Chung, Yoon-Kyung
    • The Journal of the Korea Contents Association
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    • v.14 no.11
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    • pp.667-677
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    • 2014
  • One of the key factors in knowledge based economy is knowledge and information. Accordingly, public service policy for related knowledge and information is well equipped in Korea. However, policy has rarely been evaluated. This study analyzes usage and satisfaction of knowledge information service policy among broadcasting and video industry employees. Results shows low in usage as well as satisfaction among employees. Reliability of the service is relatively high, comparing to timeliness and usability. The fact that most respondents individually pay their efforts to collect and analyze information and knowledge means high need for them. This study recommends, instead of providing complete fixed data, to provide means to acquire knowledge, market oriented data to improve the effectiveness of the policy.

The Effect of Knowledge Activity on Organizational Performance: Focused on Knowledge Creation Activity and Knowledge Sharing Activity (지식활동이 조직성과에 미치는 영향에 관한 연구: 지식창출 활동과 지식공유 활동을 중심으로)

  • Lee, Jung-Ho;Kim, Young-Gul;Kim, Min-Yong
    • Knowledge Management Research
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    • v.7 no.1
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    • pp.13-30
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    • 2006
  • This study aims at exploring the relationships between knowledge activity, knowledge activity performance, and organizational performance. By adopting the balanced scorecard perspective, organizational performance was measured by product/service, customer and internal performances. Using data collected from the 36 Korean firms, this study found that knowledge creation activity was positively and significantly related to the organizational performance such as product/service performance, customer performance and internal performance. We also found that knowledge activity performance such as knowledge quality and user knowledge satisfaction mediated the positive relationship between knowledge sharing activity and internal performance.

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