• 지식경영연구
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• 제9권4호
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• pp.65-75
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• 2008

Knowledge workers' workload to register knowledge can cause quality defects in the quality as well as the quantity of knowledge that must be accumulated in a knowledge management system(KMS). To enhance the availability of a KMS by acquiring more quality-guaranteed knowledge, autonomous knowledge acquisition which outdoes the automated acquisition must be initiated. Adopting the capabilities of context-awareness and inference in the field of context-aware computing, this paper intends to autonomously identify and acquire knowledge from knowledge workers' daily lives. Based on knowledge workers' context information, such as location, identification, schedule, etc, a methodology to monitor, sense, and gather knowledge that resides in their ordinary discussions is proposed. Also, a prototype systems of the context-based knowledge acquisition system(CKAS), which autonomously dictates, analyzes, and stores dialogue-based knowledge is introduced to prove the validity of the proposed concepts. This paper's methodology and prototype system can support relieving knowledge workers' burden to manually register knowledge, and hence provide a way to accomplish the goal of knowledge management, efficient and effective management of qualified knowledge.

• 경영정보학연구
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• 제18권4호
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• pp.155-171
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• 2016

오늘날 조직은 팀으로 구성되어 있고 팀들의 지식관리를 지원하는 정보기술에 많은 투자를 하고 있으며, 팀 성과를 높이기 위한 교류기억시스템의 활용에 관한 중요성도 증가하고 있다. 본 연구의 목적은 지식관리를 지원하는 정보기술과 교류기억시스템이 팀 성과에 미치는 영향에 있어서 지식(형식지, 암묵지)의 공유 및 활용의 매개효과를 살펴보는 것이다. 이를 위해 지식관리를 지원하는 정보기술을 사용하고 있는 다양한 업종의 근로자 37개 팀 224명 응답자의 자료를 사용하여 구조방정식으로 분석하였다. 그 결과는 다음과 같다. 첫째, 지식관리를 지원하는 정보기술은 교류기억시스템에 높은 영향을 미치는 것으로 밝혀졌다. 둘째, 지식관리를 지원하는 정보기술은 직접 지식(형식지, 암묵지) 공유 및 활용에 미치는 효과보다 교류기억시스템을 매개로 하는 것이 더 높은 효과가 있었다. 그리고 지식관리를 지원하는 정보기술은 지식 활용보다 공유에 더 높은 효과가 있었다. 셋째, 교류기억시스템은 암묵지 공유, 형식지 공유, 암묵지 활용, 형식지 활용 순으로 유의미하게 나타났다. 마지막으로 지식(형식지, 암묵지) 공유 및 활용과 팀 성과와의 관계에서 암묵지 활용, 암묵지 공유, 형식지 활용 순으로 유의미하게 나타났다.

• Journal of Information Technology Applications and Management
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• 제25권1호
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• pp.33-45
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• 2018

This study was initiated to investigate the essential skill factors for system designers in order to build the right information systems. The predicted variables are mathematical modeling skill, verbal modeling skill, general IT knowledge, and general business knowledge. The test was administrated to 43 students majoring in Management Information Systems (MIS) at Hannam University, South Korea. In this study, we used Pearson Correlation Analysis to test the relationships among variables. Overall, our study suggested that there is a strong positive relationship between mathematical and verbal skills and IS modeling ability. A marginal positive relationship between the general IT knowledge and IS modeling ability was also found. Unexpectedly, there was no significant relationship between general business knowledge and IS modeling ability.

• 산업경영시스템학회지
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• 제31권2호
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• pp.1-10
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• 2008

In the knowledge-based society which recognizes knowledge as a core value, knowledge management is one of the most interesting issues. The creation of knowledge within an organization occurs as a result of interactions of tacit and explicit knowledge, in process of knowledge conversion. One useful model of this process is the SECI model which stands for a process of socialization, externalization, combination and internalization of knowledge. The enterprise competitive power depends on how an organization accelerates the speed of the cycle of knowledge creation well. In this paper we introduce a knowledge management promotion system based on SECI model and proposal system to promote the cycle of knowledge creation in production fields, and study an enterprise case.

• 한국도서관정보학회지
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• 제35권2호
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• pp.415-436
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• 2004

본 연구에서는 크게 다음과 같은 두 가지 목적을 갖고 있다. 첫째, 지식경영과 지식관리시스템에 대한 이해를 바탕으로 방송사의 지식경영 및 지식관리시스템 도입을 제안하고, 방송사에 적합한 하부시스템을 갖춘 통합지식관리시스템 구축 모형을 제안하고자 한다. 둘째, 조직의 지식관리시스템 설계와 개발을 위한 방법론으로 팀 기반 접근에 대하여 설명하고 지식관리시스템 구축 프로젝트 과정에 대하여 자세하게 제시하고자 한다. 본 논문에서는 방송사의 지식관리시스템 구축에 목적을 두고 이를 위해 6개 방송사의 웹 사이트를 비교 분석을 하였다. 그리고 방송사에 관한 자료 수집 및 현황분석을 토대로 방송사의 지식관리시스템을 5가지의 하부시스템인 (1)방송기술지원시스템, (2)방송컨텐츠시스템, (3)고객관리시스템, (4)열사네트워크시스템, (5)인사 관리시스템을 포함한 통합관리시스템의 모형을 제안하였다. 한편, 본 연구에서 사용한 팀 기반 접근법은 다른 조직의 지식관리시스템 구축에도 적용 가능하다고 본다.

• 지식경영연구
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• 제9권3호
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• pp.43-57
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• 2008

This study examines the impact of knowledge processes (KP) on the performance of knowledge management systems (KMS). It posits that task needs and available functionality of technology existing in an organization could influence the usability of KP and the KMS performance. A firm-level structural model was developed based on data collected from corporate KM users. Survey-based research was carried out to test this model. Following questionnaire development, validation, and pretest with a pilot study, data were collected from 886 knowledge management (KM) users including directors, managers, and workers in a South Korea-based company, Korea Asset Management Corporation (KAMCO), to measure the task needs and available functionality of technology to improve the KMS performance. Results show that the matching between the two factors-technology and task-had a significant influence on the usability of KP and the KMS performance, and a better usability of KP has positive impact on the KMS performance. Implications on KM practices and KMS designs are also discussed.

• 경영정보학연구
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• 제3권2호
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• pp.261-276
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• 2001

The purpose of this research is to review how Korean KM companies are applying information technology to their operations from the four perspectives of knowledge conversion (KC) and to suggest ideas for introducing appropriate knowledge management implementation methodology through the case studies of Korean KM companies that have adopted knowledge management strategy using information technology. This research was conducted focusing on the cases of companies that are carrying out knowledge management by applying information technology and the result shows that Korean KM companies place high value on the application of information technology in introducing knowledge management. However, the use of information technology is not common to all kind of companies in four kinds of knowledge conversion.

• 한국산업정보학회:학술대회논문집
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• 한국산업정보학회 2007년도 춘계학술대회
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• pp.202-208
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• 2007

As one of the key strategic resources, the customer knowledge not only improves the performance of customer relationship management, but fosters the sustained competitive advantages as it creates values for customers with customer knowledge management. On the basis of the general introduction of research on customer knowledge management, this paper develops the research on customer knowledge management from the perspective of strategic management, and discusses further relevant studies concerning concepts of customer knowledge and customer knowledge management, studying perspectives, key questions as well as development directions for research, and so on.

• Asia pacific journal of information systems
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• 제11권2호
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• pp.99-119
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• 2001

The creation of knowledge is a major concern for knowledge management practice. In particular, effective knowledge creation is one of the critical success factor in SI(System Integration) industry. This paper designs a framework of effective knowledge creation methods for organizations in SI industry. First, we give a comprehensive survey on knowledge creation and discovery methods. And the structure of SI knowledge has been analysed. Also, characteristics of knowledge management processes of SI industry have been surveyed and analysed. A framework for effective knowledge creation of SI organization has been discussed based on the characteristics of SI knowledge and knowledge management processes. Organizational issues and theoretical issues of the methods have been discussed. Future research will be needed to expand the current framework and to examine the effectiveness of the proposed framework.

• Asia pacific journal of information systems
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• 제30권2호
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• pp.228-251
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• 2020

This study attempts to examine the importance of social capital in customer service organizations and clarifies how translates into organizational performance through knowledge management activities. A survey was conducted with the customer service employees, and 256 questionnaires were used for an empirical analysis with smart partial least squares (PLS). The analysis found that relational capital had a positive effect on both the knowledge management components of knowledge sharing and knowledge conversion, while structural capital significantly influenced knowledge sharing. In addition, human capital positively affected knowledge conversion. Both knowledge sharing and knowledge conversion significantly influenced organizational performance. This study proposed a conceptual framework of social capital that influences organizational performance mediated by an organization's knowledge management activities. Based on the results, we suggest practical guidelines for managing social capital and recommend areas of improvement for customer organization's managers and employees.