Information Systems Review (경영정보학연구)

The Korea Society of Management Information Systems (한국경영정보학회)
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The Effect of Information Technology and Transactive Memory Systems on Team Performance

정보기술과 교류기억시스템이 팀 성과에 미치는 영향

  • Mu Moung Cho Han (Department of Management Information Systems, KeiMyung University) ;
  • Choong Kwon Lee (Department of Management Information Systems, KeiMyung University) ;
  • Kyung Jin Cha (Department of Global Business, Kangwon National University)
  • 한무명초 (계명대학교 경영정보학과) ;
  • 이충권 (계명대학교 경영정보학과) ;
  • 차경진 (강원대학교 글로벌비즈니스학과)
  • Received : 2016.09.08
  • Accepted : 2016.12.23
  • Published : 2016.12.31
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Abstract

Today's organizations make a large investment in information technology (IT) that supports knowledge management. The perceived importance of transactive memory systems (TMS) is increasing in the aspect of team performance. This study aims to understand the mediating effect of knowledge sharing and usage from the perspective of the relationship between IT support for knowledge management and TMS for team performance. To this end, this study analyzes the survey responses obtained from 224 members of 37 different teams using IT support for knowledge management. The results are as follows. First, the effect of IT support on knowledge management was significant in TMS. Second, the mediating effect of IT support on knowledge management through TMS was higher than its direct effect on knowledge sharing and usage. Third, IT support for knowledge management had a greater effect on knowledge sharing than on knowledge usage. Fourth, the effect of TMS appeared to be ordered by tacit knowledge sharing, explicit knowledge sharing, tacit knowledge usage, and explicit knowledge usage. Fifth, the relationship of team performance with knowledge sharing and usage was significant in the order of tacit knowledge usage, tacit knowledge sharing, and explicit knowledge usage.

오늘날 조직은 팀으로 구성되어 있고 팀들의 지식관리를 지원하는 정보기술에 많은 투자를 하고 있으며, 팀 성과를 높이기 위한 교류기억시스템의 활용에 관한 중요성도 증가하고 있다. 본 연구의 목적은 지식관리를 지원하는 정보기술과 교류기억시스템이 팀 성과에 미치는 영향에 있어서 지식(형식지, 암묵지)의 공유 및 활용의 매개효과를 살펴보는 것이다. 이를 위해 지식관리를 지원하는 정보기술을 사용하고 있는 다양한 업종의 근로자 37개 팀 224명 응답자의 자료를 사용하여 구조방정식으로 분석하였다. 그 결과는 다음과 같다. 첫째, 지식관리를 지원하는 정보기술은 교류기억시스템에 높은 영향을 미치는 것으로 밝혀졌다. 둘째, 지식관리를 지원하는 정보기술은 직접 지식(형식지, 암묵지) 공유 및 활용에 미치는 효과보다 교류기억시스템을 매개로 하는 것이 더 높은 효과가 있었다. 그리고 지식관리를 지원하는 정보기술은 지식 활용보다 공유에 더 높은 효과가 있었다. 셋째, 교류기억시스템은 암묵지 공유, 형식지 공유, 암묵지 활용, 형식지 활용 순으로 유의미하게 나타났다. 마지막으로 지식(형식지, 암묵지) 공유 및 활용과 팀 성과와의 관계에서 암묵지 활용, 암묵지 공유, 형식지 활용 순으로 유의미하게 나타났다.

Keywords

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