• Title/Summary/Keyword: Knowledge management(KM)

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A Study on the User Satisfaction of Knowledge Management System and Performance: With Focus on the MOFE (지식관리시스템 사용자 만족도와 성과에 관한 연구: 재정경제부를 중심으로)

  • Lee, Hong-Jae
    • Journal of the Korean Society for information Management
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    • v.25 no.4
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    • pp.67-85
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    • 2008
  • The purposes of this study are to examine the factors influencing the user satisfaction of knowledge management system(KMS) and the influence of the user satisfaction on the performance, and to search the strategies for effective KMS operating. The results of covariance structural analyses indicate that the factors-knowledge quality and KMS quality significantly influence the user satisfaction. User satisfaction also significantly affects the performance. Based on the results, this study discusses the potential implications for the strategies of KMS implementing to improve the user satisfaction and performance.

Determinants on Korean Medicine Use among Breast Cancer Patients (유방암환자의 한의약의료서비스이용 결정요인)

  • Han, Dong-Woon;Kim, Yoon-Yong;Choi, Soo-Jeong;Hwang, Jung-Hye
    • Journal of Society of Preventive Korean Medicine
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    • v.16 no.3
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    • pp.37-51
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    • 2012
  • Objectives : The objective of this study is to determine the present state of patients with breast cancer use of Korean medicine(KM) and predictive factors for the use. Through this, the present study is intended to present reasonable treatment approaches for patients with breast cancer as well as communicating correct information on KM to healthcare providers and presenting objective alternatives for patients with breast cancer management based on the subjects' experience in health benefits obtained from their use of KM. Methods : To collect data for the present study, questionnaire surveys were conducted on outpatients who visited four hospitals located in Seoul, Korea during around three weeks from May 31, 2012. Although the total number of the questionnaire sheet distributed in the form of directly asking questionnaire questions was 300, 12 incomplete questionnaire sheets were excluded. Therefore, the number of questionnaire sheets actually used in analyses was 288 and thus the collect rate was 96%. Results : Major results of this study are as follows. First, the number of subjects who responded to the questionnaire was 288 in total. Forty-six percent of the patients reported KM usage and the most commonly used ginseng and qigong/exercise. KM use was found to be associated with age, experiencing side effects of cancer treamnent. Factors that affect the use of KM were analyzed by Linear Logistic Regression and the results showed that age, experiencing side effects of cancer treatment, effectiveness of cancer treatment, and satisfaction of the treatment were factors that were related with relatively more frequent use of KM. Conclusions : Comparing the previous studies, it could be seen that patients with breast cancer were highly interested in and used KM in which conventional medicine and KM are used simultaneously. Knowledge on the integrative use of KM and conventional therapies is necessary for cancer physicians and traditional Korean medical doctors to help patients make informed choices. KM use may play a role in the positive benefits associated with process of breast center treatment. Healthcare providers should communicate correct information on the KM use that has been scientifically verified and talk with each other openly. The fact that the significant correlation between predictive factors for the use of KM was identified trough the present study is quite meaningful.

The Estimation and Improvement Scheme on Construction Organization's Culture for Construction KM's Efficiency and Activity (건설 지식경영(KM)의 활성화 및 효율성 제고를 위한 건설조직문화)

  • Lee Tai Sik;Lee hee chul;Jang Dae chon
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.483-488
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    • 2001
  • Knowledge Management System(KMS) is being built or built in many construction companies for their Competitive Power over expecting that KM leads to Managemental effective outcome and brings out profit. But the real aspects contrary to those Expectations and the outcome through KM dose not match the anticipant value. It is why most of them do not have a tendency to consider of besides of Computer system which are organization culture or cognition of members and think important of Computer System except others and the study on KM has not been enough. As those reason, there are little great managemental or administration growth through KM. On these problems this study has been started, and Organization Culture for KM's practical efficiency was treated and studied in the paper how to solve the problems and make KM effective.

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A Study of the Organizational Factors of Knowledge Management, CRM System Factors, and Trust for CRM Performances (지식경영의 조직요인, CRM의 시스템요인, 신뢰가 CRM의 성과에 미치는 영향에 관한 연구)

  • Lee, Hyun-Soo;Suh, Yung-Ho
    • Information Systems Review
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    • v.5 no.1
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    • pp.113-127
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    • 2003
  • In recent studies, there has been much interest in knowledge sharing between the company and customer. Yet, there is little empirical work on the impact of the factors on CRM performances. The purpose of this study is empirically analyzing the effects of organizational factors of knowledge management, CRM system factors, and trust on CRM performances. The findings indicate that 3 factors (knowledge-oriented organizational culture/characteristic, technical systems, trust) are significantly related to CRM performances. However, the relationships between other factors (knowledge-oriented leadership, knowledge-oriented strategy, education & reward) and CRM performances are not significant.

Creation and Use of Process oriented Knowledge for Effective FRACAS (효과적인 FRACAS 운용을 위한프로세스 지식의 생성과 활용)

  • Lee, Jae-Hoon;Yoo, Ki-Hoon;Kim, Ki-Young;Seol, Dong-Jin;Jang, Joong-Soon
    • Journal of Applied Reliability
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    • v.8 no.3
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    • pp.113-124
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    • 2008
  • In reliability engineering, failure reporting, analysis, and corrective action system (FRACAS) is an useful tool for effective failure reporting and related operations. FRACAS is generally mainly focused on implementation of its closed-loop process, but also includes various related information which has to be effectively managed such as failure types, failure modes, failure mechanisms, and corrective actions. In this study, we adopt and utilize the concept of process knowledge, and create it through abstraction of FRACAS information. At each step of closed-loop process, the necessary type of knowledge, priority and usability are clearly defined. This study also suggests corresponding management tools such as business process management system, knowledge management system, and their key elements and functions to deal with process knowledge. A prototype system using simple closed-loop process with its process knowledge is presented to demonstrate the feasibility of the proposed work.

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A Study on Understanding of DSS for Developing and Knowledge -Intensive Organization (지식집약조직의 유지를 위한 의사결정지원시스템의 활용에 관한 연구)

  • Kan, Kwang-Hyun;Yoon, Ji-Hee;Jang, Geun;Jung, Kwan-Hee;Lee, Byung-Soo
    • Journal of the Korea Computer Industry Society
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    • v.2 no.8
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    • pp.1025-1034
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    • 2001
  • We suggest how to use DSS(Decision Support System) as one alternative way of taking advantage of IT in order to develop and maintain Knowledge-Intensive Organization. As organizations support decision making by structuring decision making process, each organization should share implicit knowledge with each member and convert it into explicit one through structuring and synthesizing. Also we show that knowledge management system, which has not been efficiently applied to organization until now, could be used by DSS. Though there are not many cases of successful use of KMS benifits to provide such functions as share, synthesize and solve with organization, it is expected to use DSS frequently by adopting these If methods for achieving and maintaining Knowledge-Intensive Organization.

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Knowledge Management and Major Player in Government-supported Research Institute (정부출연연구소의 지식경영과 그 주체)

  • Kang, Dae-Shin;Oh, Kun-Taek
    • Journal of Information Management
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    • v.31 no.2
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    • pp.1-10
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    • 2000
  • Many experts predict that 21st century will be knowledge-based society. That is, knowledge beside labor, capital will be recognised as important assets and powerful competitiveness. The main aim of government-supported research institute is to evolve R&D activities and to diffuse them. And all process including R&D activities can be called to knowledge life cycle. This paper reviews understanding of KM and information professional's role in research information center. Sometimes, CEOs misunderstand that only building of knowledge management system is sucess of knowledge management initiatives but the most important factors of its success are human and culture of knowledge sharing, not H/W systems. Information professionals must be consultant, analyst, content manager, planner and marketer, knowledge manager to practice knowledge management initiatives successfully.

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Design of an ECM System for Ubiquitous Knowledge Management (유비쿼터스 지식관리를 위한 ECM 시스템 설계)

  • Lee Jun-Hee
    • The Journal of the Korea Contents Association
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    • v.5 no.5
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    • pp.10-16
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    • 2005
  • Information producing and sharing methods are modified into digital forms. All kinds of documents are also converted into electronic forms so they become very useful and besides, they are increasing in quantity. Thus effective contents management system is requisite. Until now CMS(Contents Management System) has problems including composite contents management, processing delay and deterioration of contents because of deficiency of consistent contents storing methods and policies. In this paper an ECM(Efficient Contents Management) system is proposed for efficient processing of multimedia data and ubiquitous KM(Knowledge Management).

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지식경영 발전 단계별 전략 모델 : Microsoft의 KM Landscape 모델을 중심으로

  • 남상조
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2001.05a
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    • pp.55-60
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    • 2001
  • 오늘날의 정보화사회에서 지식의 가치와 중요성이 키게 부각되면서 국내의 기업들 뿐 아니라 정부조직에 이르기까지 지식경영의 도입이 가시화하고 있다. Microsoft사에서는 Knowledge Management Landscape 모델을 개발하여 지식경영을 구현하고자 하는 조직의 실제 지식경영 활동 현황 진단을 할 수 있는 잣대를 제시하고 있다. 본 논문에서는 Microsoft사의 KM Landscape 모델을 소개하고 이에서 제시하는 지식경영 발전 단계별 전략 모델을 소개하고자 한다.

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An Analysis of the Influence of Knowledge Management Factors on Knowledge Transfer (지식이전에 대한 지식경영 요인의 영향 분석)

  • Oh Jay-In
    • The Journal of Information Systems
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    • v.15 no.1
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    • pp.191-213
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    • 2006
  • The purpose of this research is to identify the structure among determining factors focusing on knowledge transfer and analyze and prove the causal relation on knowledge transfer in Korean companies and public corporations. The results from the analysis of data collected in this study are as follows. First, forum among organization related factors has the positive relation with uncertainty in a significant level. Second, the higher the knowledge presentation and the ease of use are among information systems related factors, the lower the ambiguity and uncertainty are. Third, among process related factors, unification has the negative relation with ambiguity and uncertainty in a significant level. Fourth, a better manpower employment contributes to a worse ambiguity and uncertainty. Fifth, ambiguity has a negative relation with knowledge transfer. In conclusion, the factors that lower the ambiguity and facilitate knowledge transfer include information systems, unification, and manpower employment. These factors, however, influence on uncertainty, which turns out to be nothing to do with knowledge transfer.

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