• Title/Summary/Keyword: Knowledge Management Capabilities

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Organizational Innovation in the Korean Government via an ICT-based IKM Framework: A focus on the MOFA (정보통신기술 기반 지식정보관리 프레임워크를 통한 한국 정부 조직 혁신에 관한 탐구: 외교부를 중심으로)

  • Jin-kyung Lee
    • Journal of the Korean Society for information Management
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    • v.40 no.2
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    • pp.211-241
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    • 2023
  • With rapidly changing technological implementation of operating systems of businesses, the Ministry of foreign affairs (MOFA) of the Republic of Korea (ROK) has been undergoing digital transformation to its overall operations with the intent to innovate information and knowledge management (IKM) strategies since the mid-2000s. However, assessment as to the effectiveness of implemented IKM has been inadequately analyzed. This study aims to assess the concepts and limitations of the MOFA's current IKM strategies and the methods it employs to deliver its IKM framework, in light of strengthening the organizational ambidexterity and absorptive capacity, and also fostering organizational innovation through a qualitative study that involves interviews and analysis of reports from MOFA. The MOFA's IKM possesses dynamic capabilities to adapt to changing digital technologies. However, the institution's IKM is constrained by limitations associated with the utilization of the IKM system such as a structure that handles confidential documents and a lack of a collaborative system for IKM, and external limitations such as changes in the domestic political situation governing MOFA's priorities and the hierarchy of government organizations. Consequently, developing the organizational ambidexterity and absorptive capacity was not possible. To develop an IKM framework for organizational innovation, the MOFA must devise a way to minimize the impact of external changes by overcoming internal limitations. To that end, a detailed study on the development of a practically usable IKM system should include establishing a dialogue between job groups and enhancing employee competency in preparation for a changing environment.

Using Immersive Augmented Reality to Assess the Effectiveness of Construction Safety Training

  • Kim, Kyungki;Alshair, Mohammed;Holtkamp, Brian;Yun, Chang;Khalafi, SeyedAmirhesam;Song, Lingguang;Suh, Min Jae
    • Journal of Construction Engineering and Project Management
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    • v.9 no.4
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    • pp.16-33
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    • 2019
  • The increasing size and complexity of modern construction projects demands mature capabilities of onsite personnel with regard to recognizing unsafe situations. Construction safety training is paper or computer-based and suffers from a distinct gap between the classroom training environment and real-world construction sites; even trained personnel can find it difficult to recognize many of the potential safety hazards at their jobsites even after receiving construction safety training. Immersive technologies can overcome the current limitations in construction safety training by reducing the gap between the classroom and a real construction environment. This research developed and tested a new Augmented Reality (AR)-based assessment tool to evaluate the hazard recognition skills of students majoring in construction management as part of a construction safety course. The quantitative and qualitative results of this research confirmed that AR-based assessment can become a very effective assessment tool to evaluate safety knowledge and skills in a construction safety course, outperforming both paper and computer-based assessment methods. The students preferred AR-based assessment because it provides a realistic visual context for real world safety hazards.

Certification of Quality Management System and Firm Performance: An Empirical Approach based on the Experiences of Small and Medium Enterprises (SMEs) in Korea (중소기업의 품질경영시스템 인증성과에 관한 실증연구)

  • Kim Stephen In-Ho;Choi Gul-Sung;Ku Daniel Tae-Yong
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.30 no.1
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    • pp.15-24
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    • 2007
  • This paper attempts to identify empirically whether the certification of Quality Management System affects positively to firm performance using the sample sets of 200 SMEs in Korea who have adopted ISO 9000 majoring in the domestic markets as well as the overseas markets. The empirical study has been done on the assumptions and the hypothesis that the certification itself can conceptually and practically be considered an effective tool to improve the level of standardization of quality management system, and it would result in higher productivity and good corporate image by enabling firms to strengthen up their capabilities to achieve competitive advantage. The empirical findings show that the ISO 9000 has positively contributed to not only obtaining competitive advantage but also bringing about a superior firm performance as it would be, making sure that the certification itself would be used as a powerful tool for good management. This study also pinpoints that the success/failure in introducing & adopting the certification depends highly upon the managers' interests and concerns, especially the CEO's.

An empirical analysis of the influence of external knowledge network on SMEs' new technology development and technology commercialization capabilities in the perspective of open innovation (개방형 혁신의 관점에서 외부 지식네트워크가 중소기업의 신기술 개발 역량 및 기술 사업화 역량에 미치는 영향에 대한 실증분석)

  • Hau, Yong Sauk
    • Journal of Digital Convergence
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    • v.14 no.5
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    • pp.149-156
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    • 2016
  • In today's rapidly-changing business context with technology convergence among various fields, new technology development and technology commercialization capabilities are very important to the survival and growth of small and medium-sized enterprises (SMEs). This study develops the research model based on the open innovation perspective and empirically tests it by using 2,000 data from SMEs in South Korea. The empirical analysis result reveals that SMEs' external technology collaboration network and external information network diversities have positive effects on their technology commercialization capability, and these effects are fully mediated by their new technology development capability. Based on these results, the study provides meaningful implications especially in terms of SMEs' managers who pursue entrepreneurship.

The Effect of Information Quality and System Quality on Knowledge Service Competence: Focusing on Knowledge Service Types (지식서비스의 정보품질과 시스템품질이 지식서비스 역량에 미치는 영향: 지식서비스 유형을 중심으로)

  • Geun-Wan Park;Hyun-Ji Park;Sung-Hoon Mo;Cheol-Hyun Lim;Hee-Seok Choi;Seok-Hyoung Lee;Hye-Jin Lee;Seung-June Hwang;Chang-Hee Han
    • Information Systems Review
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    • v.21 no.4
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    • pp.1-29
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    • 2019
  • The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.

Effects of Marketing-Sales-Interface Capability on Sales Performance for Medical Representative in Pharmaceutical Company (제약회사 영업사원의 마케팅-영업-인터페이스능력이 영업성과에 미치는 영향)

  • Kim, Eung-Jun;Lee, Sang-Won
    • The Journal of the Korea Contents Association
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    • v.21 no.11
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    • pp.543-552
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    • 2021
  • Marketing-Sales-Interface(MSI) capabilities are known to have a positive impact on sales performance as pharmaceutical salespersons's ability to more effectively communicate their knowledge and experience in the market with internal resources in the organization. This study was conducted to analyze the mediating effect of pharmaceutical salespersons marketing-sales-interface (MSI) ability on sales performance through job satisfaction. Salespersons from five pharmaceutical companies nationwide were studied, and the survey was carried out for about a week from April 15 to April 23, 2021, and a total of 257 questionnaires were used for the final analysis. The main analysis result of this research is that, first, the MSI capabilities that pharmaceutical salespersons perceive showed a statistically significant positive (+) impact on job satisfaction and sales performance. Also, the MSI capabilities that pharmaceutical salespersons perceive had a statistically significant positive (+) impact on sales performance by mediating job satisfaction. The analysis results suggest the importance of MSI capability and job satisfaction for improving the sales performance of pharmaceutical salespersons. This study aims to come up with measures and provide baseline data related to salesperson management by paying attention to the mediating effects of job satisfaction on the impact of MSI on sales performance.

The Effect of Team Efficacy on Individual Creativity and Product Development Performance through Communication Competence in Technology Development Projects (기술개발 프로젝트에서 팀효능감이 커뮤니케이션 역량을 통해 개인창의성과 제품개발성과에 미치는 영향)

  • Lee, Myoung-Gi;Seo, Young-Wook
    • Journal of the Korea Convergence Society
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    • v.10 no.11
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    • pp.375-386
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    • 2019
  • Improving performance needs Creativity and Improving Creativity needs clear communication of work orders in technology development projects. This study empirically analyzed the effects of team efficacy and knowledge sharing on communication competence and the effects of communication competence on individual creativity and product development performance. The purpose of this study is to verify the importance of communication and personal creativity in technology development projects and to suggest ways to improve communication capabilities. A survey was conducted of participants in technology development and the relationship between variables was confirmed by the structural equation model. The results show that team efficacy and knowledge sharing had a positive effect on communication competence, and that the clear delivery and understanding of team orders were the main factors in improving individual creativity. The results of this study will contribute to improving the communication competence of participants who are required for improving individual creativity in technology development projects in which high technology is converged. In the future, we will study the effects of Communication Competence on Organizational Creativity.

An Structural-relationship Study on the Effect of Venture Start-up's Technological Capability on Possibility of Insolvency (벤처창업기업의 기술사업 역량이 부실화리스크에 미치는 영향에 관한 구조관계 분석)

  • Lee, Yong-hoon;Yang, Dong-woo
    • Journal of Technology Innovation
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    • v.25 no.1
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    • pp.35-60
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    • 2017
  • In this study, the effects of Venture Start-up's Technological Capabilities on Financial Stability and Possibility of Insolvency was investigated by use of SEM(Structural Equation Model). Technological Business Capabilities include CEO's Technological Capability, Management Specialization and the Feasibility of the Investment plan. The empirical data for this study were taken from the technology assessment data of Korea Technology Guarantee Fund(KTGF) on 1,419 Venture Start-ups from 2011 until 2012 and the financial data of the following 2 years of the sample. Venture Start-ups established within 7 years, were selected for this study's sample from viewpoint of their 'High-Risk High-Return' characteristic. The results are as follows : Manpower including CEO's Technology-related Knowledge and Experience, Management Organization's Technological Specialization and Cooperativeness, Reasonable Investment and Financing Planning etc. were proved to improve Financial Stability, and therefore reduce Possibility of Insolvency.

The humidifier disinfectant case and the legislative challenges of the 20th Congress

  • Park, Taehyun
    • Environmental Analysis Health and Toxicology
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    • v.31
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    • pp.15.1-15.6
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    • 2016
  • A number of absurdities surrounding the humidifier disinfectant (HD) incident may have occurred because 1) a judicial system operates on the underlying false assumption that the involved parties are equals in knowledge, information and resource mobilization capabilities, regardless of respective real status as company or individual; 2) there is a lack of a system that mandates a company to prevent and actively manage possible catastrophes; 3) the regulatory scheme makes companies believe that as long as they are complying with the existing regulations, they have satisfied all of their responsibilities. I believe that this issue is an opportunity to bring about changes in the judicial redress system, the system of internal management of manufacturers, and the regulatory system of the government. The following regulation amendments are needed to move towards the changes stated above. First, legislation relating to victim relief that is applicable to the HD incident must be established. Second, a risk management system must be formed within the manufacturing company and to this end an institutional environment for the system must be established within regulatory framework. Furthermore, legislation must be passed that could punish companies themselves that have caused severe damage to individuals because they had failed to take necessary actions to avoid foreseeable harm. Finally, the framework of regulation must be changed so that the company, who has the necessary information regarding the product and the component chemicals used in the product, must self-directed experiment and assessment of the safety of their own products.

Advanced approach to information security management system utilizing maturity models in critical infrastructure

  • You, Youngin;Oh, Junhyoung;Kim, Sooheon;Lee, Kyungho
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.12 no.10
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    • pp.4995-5014
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    • 2018
  • As the area covered by the CPS grows wider, agencies such as public institutions and critical infrastructure are collectively measuring and evaluating information security capabilities. Currently, these methods of measuring information security are a concrete method of recommendation in related standards. However, the security controls used in these methods are lacking in connectivity, causing silo effect. In order to solve this problem, there has been an attempt to study the information security management system in terms of maturity. However, to the best of our knowledge, no research has considered the specific definitions of each level that measures organizational security maturity or specific methods and criteria for constructing such levels. This study developed an information security maturity model that can measure and manage the information security capability of critical infrastructure based on information provided by an expert critical infrastructure information protection group. The proposed model is simulated using the thermal power sector in critical infrastructure of the Republic of Korea to confirm the possibility of its application to the field and derive core security processes and goals that constitute infrastructure security maturity. The findings will be useful for future research or practical application of infrastructure ISMSs.